HR Agent Workspace - Populate Parent HR Service, COE, Opened for and Subject for to the Child case on case creation page.Case Creation Page is used for the creation of new Child case, new HR case, new additional case, etcIf Child case is created fro...
Hi everyone, As part of a big analysis on where can use ServiceNow, more and more, within our organization, I would like to ask you if you have any "facts & figures" on the benefits of using ServiceNow in Financial departments (controlling, accounti...
Hi all, , in prod, this option is missing.I'm in the correct application scope in both environments.Other options like "Can view," "Can edit," and "Can share" are available and working in both.The issue is only with the "Remove" option not appearing ...
I have integrated LDAP to fetch data from Active Directory (AD). Initially, the data was being captured correctly in the update set. However, due to an issue, that update set became corrupted and had to be discarded. Unfortunately, the associated dat...
Hi!I need two activities to be triggered after the first one completes.To do this, I created an activity container and placed the three activities inside it. The first one has an order of 10 and the other two have an order of 20.It turns out that whe...
How to implement a new field on 'Create new Case' page on Agent workspace? please find that attachment, for quickly understanding my concern,...
Is there an ongoing development or future enhancement to the chat functionality? Instead of a pop upDock it to esc portal
I have created a HR Service and mapped it to a lifecycle event. Lifecycle Event has one activity set which is supposed to trigger immediately. After creating HR Case accordingly, the lifecycle event did not trigger as expected. Does someone have an i...
Hi,From an agent’s perspective, how does the HR walk-up process work? I want to understand what an agent needs to focus on and what changes are necessary to handle a walk-up appointment.In my understanding:-A requestor creates an appointment via the ...
Hi there. I am the HRSD Product Owner at Fortive, a fortune 500 company that recently implemented the HRSD module (including a revamped Employee Center) last summer. I'm searching for other companies that are utilizing ServiceNow HR with an Oracle HC...
Hi All, Any help is appreciated.When the live agent chat with end user in HR Agent workspace, he can create incident by typing "/create incident". So, the created incident with details displayed over the Chat Bot. Like the same I want to create for H...
Hello community subject person should redirect me to HR Profil but somehow i get redirected to sys_user any suggestion on how to solve this please ?
URL is coming for the topic when we connect virtual agent in browser but the same way if we connect from teams virtual agent, URL is missing.
HI all, I am trying to show few fields in the portal page. similar to like a section in the portal like the additional details and activity . How to achieve this please guide me to get this. thank you.
Hi Community,I'm working on an dashboard and I need to hide specific widgets for users who belong to certain user groups.I created a Client Script that checks the user's group membership and attempts to hide the following widgets:Emoji-Driven Satisf...
