Hello, We are currently using the 'HR category' list within the General HR inquiry case type. Our current HR category list is not working for our teams as it does not let us report easily, specifically which group handled what inquiry, etc. The HR ...
Hey, I'm working on the ESC changes, I'm editing one of the widget sub topics and i need to add the font family in CSS as 'MS Gloria' as per the requirement.can anyone help where i can find all the OOB Font types available in ServiceNow and do we hav...
Is there a way to intergrate employee paychecks into ServiceNow? We are currently on Peoplesoft and hopefully moving towards Workday.
Hello Community,I am working in the HRSD module and need help with enabling HR agents to search for both active and inactive users while creating an HR case.Currently, the search (likely through the HR Profile or User reference field) only returns ac...
Hello Everyone!!We have been able to bring the data to the staging table using oData API, using Basic Auth type using SuccessFactors spoke v 4.0.5. While following the document as per link Set up the SuccessFactors spoke v4.x.x (servicenow.com) for c...
Hi everyone,We have many flows in the HR scope and the tasks are triggered in sequence. It means that only after a task be closed, the next one is created.The problem we are facing is that when the ticket is Closed/Canceled before the flow over, the ...
hi! How do we set the HR agent workspace as the default landing page? I was reading from this post and I wasn't sure I got the direction. Thanks in advance, Community! HR Agent Workspace: Migration guidelines from Clas... - ServiceNow Community
Hi,On the landing page that is the Home page of Agent workspace for HR case management, we have few oob dashboards and reports. I have edited the reports. For Example as you see in below screenshot:I have edited the report that shows "SLA AT RISK" an...
How to create a excel template on fulfillment instruction and checklist for hrsd in servicenow
Our business has a need to create cases and report on employees in ServiceNow who are no longer active or have left the company. On their user profile the Active is not checked. We need to select them for certain cases (examples - grievances filed b...
Hi! I have changed the journey owner to become the subject_person's manager from the LE case.This seem to work and the owner of the journey becomes the manager, but I get this error when submitting the Record producer "Unable to get the journey conte...
Hi All , We have build some custom field in Hr profile and User profile. We have requirment when in case HR pofile get some field update same field need to sync with User table .I have checked there is OOB BR (Synchronize fields to sys_user) and...
Create a business rule on HR Profile to trigger the onboarding HR Service if the Employment start date in future, Employment type is fulltime and home country is India. Assign the new hire role to Pre-hire. On the start date, remove the new hire role...
I want to rename the below text from Provide feedback from esc portal. Can you please suggest me how to do this.
Hello HR Community, We have had HRSD for over a year and have about 30 hr services available from ESC. We have received feedback that at times employees do not know which HR service to submit because there are so many and some of those forms are long...
