Hello Team, User accidentally added the group email address to a team meeting, which triggered an unexpected HR case in ServiceNow. Could you please help investigate how this is currently configured and ensure that meeting requests do not generate c...
What is scripted approval in flow designer and if form having glide list type of field that to reference to user table .Then how to send approval for this field values.
Hi, I'm making a lifecycle event case for onboarding new hire.I opened a lifecycle event case and tried cancelling by clicking the cancel button.A form to enter a reason for cancellation opens and when I submit, nothing happens.I thought that the tas...
at what peak hours the retention rate increase most, Any way to get this?
Hi everyone, Isaiah here and I am new to ServiceNow and this community. I am after some KPIs and benchmarks. In particular: 1) How are you measuring case deflection i.e. your employees don't need to raise a case thanks to your knowledge articles? 2) ...
Hi, I'm trying to send an email with dynamic data. I made a task with 'Email template', 'Email subject', and 'Email body' fields. When a user selects an email template from the 'Email template' field, 'Email subject' and 'Email body' field will auto-...
Hi, I am a little confused. I made an onboarding lifecycle event and opened a lifecycle event case for a user. I tried cancelling the case, and the state changed to 'Cancelled'. However, the child tasks' state didn't change. About a week after the at...
Hi, I need help. I want some tasks under lifecycle event case to be optional. That is, even if the user did not close complete the optional task, the case will go on to next activity set or the next process. Also, in the end, the case should be close...
I have tried to translate body of sn_doc_html_template this table by clicking translate button. Its not translating. I have installed i18n.language plugin and dynamic translate plugin also. Pls anyone help me what else I have to do?
Hello Experts,I want to hide COE "HR Case" while case creation. Please help. @Community Alums : I have also tried a solution using the "COE security configuration " by creating two records of read and write.
Hello, have a requirement for an hr cases on hr agent workspace view of hr cases, to change all it's fields to READONLY, when the current agent viewing this case is not the assigned to agent.first there is any solution for this?and is this solution m...
Hello, In the platform, I don't see ACL using the client role. I want to understand if these roles are only for our platform personalization or if there is any out-of-the-box logic applied? Thanks
Hello Expert,In ESC Portal, we need your advice: the goal is to enhance the HRM Case acceptance behavior.From "My Task" menu is easy we have the To-Dos configuration that we have already a mapping for HR Case, 'HR Acceptance' and can map the new Wid...
Hello experts, I’m working on a use case where we need to allow users to upload documents (birth certificate, driver's license, etc.) through Virtual Agent, which are then sent to Workday as part of a user profile change process. Users may upload th...
