Variable Display Value
Does anyone have an idea of how to show the Display value of a variable in a report generated from a database view?.It should display the display value of the variables instead of the technical value.
Forum Posts
How to add Suspend Reason from Suspend Dialog Box to the work notes?
Hello everyone, I have a simple request but is proving to be a little more complicated than I anticipated. I'd like to add the On Hold Reason (Other, User, etc) to the work notes but looking into the Suspend Dialog Box client script, I'm not seeing ...
How can I create a checklist on a JA task?
Greetings! I have a requirement to create a checklist for a sn_ja_task record. I can create one on the sn_hr_core_task table by setting the HR task type to checklist on the HR task template. I do not see a similar feature for the sn_ja_task as the on...
How to prevent 'Subject Person' from defaulting to 'Opened For' in HRSD case creation
Hello all,On the case creation page, when I type in the name of my 'opened for', I am looking to not have that user default to the 'subject person' field. As shown below. I have tried to de-activate the 'Auto populate subject person' client script,...
UI Builder - create dynamic Look up record based on other selection field
Hello. In the UI Builder, I created a button that redirects the user to a page where a catalog item (record producer) is opened.Before clicking the button, the user selects an HR service from a field. Based on the selected HR service, I want the corr...
Allow users on Watch List to view Case in Portal
I have a requirement where users should be able to view cases in the ESC portal for which they have been added as watchlisters. Currently the OOTB portal widget is blocking, Any idea or recommendation how to achieve this requirement
Resolved! How to set Suspend Reason Mandatory and default value?
Dear Community Members, I have a requirement where I need to make Suspend Reason mandatory which pops up when clicked on suspend case button. How can I do that? Another requirement is to make a value as default one. For example I have item1 to item 4...
Alumni portal capability and Employee Documents
Hello,Asking here, as we havent figured out it based on the documentation.Is it possible for an alumni (ex-empoyee) to access their employee documentation within the Alumni portal? thanks
How to set Default Filter Operator for columns to 'contains'
For instance when I go to CSM/FSM workspace each time I have to select the 3 dots to change the filter operator. We have a ask that operator should be set to 'contains' as default
Managed Documents - classifications
hi! We are currently exploring "Managed Documents" and want to find out more information about document classification types. In the product documentation, there are three documentation types: Public, Restricted, Confidential. What does each entail ...
Enable Agent Assist while creating new knowledge article in HR agent workspace
When I am trying to create a new knowledge article and add the subject, it should show some suggestions in Agent Assist, but I'm getting an error message 'No resource found':I have already updated the search context conditions for 'HR Knowledge Base ...
User only has the option to close the ticket (HR Case) to close incomplete
user only has the option to close the ticket (HR Case) as close incomplete whereas someone on the same team has the option to close it as close complete also.Attach the screenshot of the issue (no dropdown to select other option)
Only has the option to close ticket (HR Case) as close incomplete option
Hi, There is a user that only has the option to close the ticket (HR Case) from Service Operation Workspace as close incomplete whereas someone on the same team has the option to close it as close complete also. How to resolve this issue
Setting up Oauth for SuccessFactors integration using SuccessFactors spoke V4.0.1
We are trying to integrate ServiceNow with SuccessFactors using SuccessFactor spoke v4.0.1 (https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/integrationhub-stor...). In order to setup the oauth, the prerequisite is to ...
incident clean up
ServiceNow client would like to perform a cleanout activity to clear out their tables which has too much historic data which is no longer reported. One such cleanup activity needs to happen on Incident table. Assuming that Archiving rule is not in pl...
