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Cloned HR case reporting

Hi experts,Our agents use Clone HR case UI action. After cloning case, work note gets updated with the parent case number.But there is no track of how many cases are cloned or what is the parent case number.They need a report for this scenario. I hav...

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si21 by Tera Guru
  • 494 Views
  • 7 replies
  • 0 helpfuls

How to call sn_hr_core_case_creation.do on ATF?

Hi, I am using Automated Test Framework to create tests for HR.  The 'Open a New Form' Test Step points to a table, and i can select sn_hr_core_case - this creates a Core case. However, now we use the newer Create new case option - sn_hr_core_case_cr...

kwilliams by Kilo Contributor
  • 1872 Views
  • 10 replies
  • 2 helpfuls

HR Criteria and User Criteria in Servicenow

Hi, I'm looking for more details on "HR Criteria" and "User Criteria" and how they are used in ServiceNow. Also if a user is part of HR service then is the user supposed to sync or be part of the User Criteria as well? How are they used in different ...

Prabha by Giga Contributor
  • 11001 Views
  • 8 replies
  • 19 helpfuls

Resolved! Submit a Record Producer request anonymously on ESC Portal

Currently, I have a record producer on sn_hr_le_case table. If user submits the record producer request on ESC portal, it will create HR Lifecycle Event Case and trigger lifecycle event.I want to submit an anonymous request (without anyone to know wh...

hieutnk by Tera Contributor
  • 624 Views
  • 4 replies
  • 1 helpfuls

Lifecycle event issue

Hi Folks! While setting up a lifecycle event, I ran into a problem where, depending on the conditions, I had to create more than 150 activities/tasks for my LE. This required me to create more than 50 activity sets, which takes time to submit the cas...

_Gaurav by Kilo Sage
  • 1999 Views
  • 17 replies
  • 2 helpfuls

Resolved! I have to send birthday notification to employee.

Hi,  I have to send birthday notification to employee. I have written schedule job script and date of birth is type as date field. I have tested that script and I'm able to get birthday, birthday day, birthday month value, it seems it is having issue...

SLA triggering twice on same incidents

Hi All, I have an SLA triggering twice on some incidents and can't narrow down the cause of this (it only seems to be happening on a sickness absence form and not consistently) When the case is closed complete the first SLA timer stops and the next o...

Jade_T by Tera Contributor
  • 309 Views
  • 1 replies
  • 0 helpfuls

Resolved! Tags for Record producers not searchable as AI Search is configured

Hi,  The search results do not consider the meta tags set for record producers and KB articles as AI Search is enabled.Please can someone suggest how the meta tags can still be considered when AI search is configured? Thanks & Regards, Yasmeen

Community Alums by Community Alums  
  • 2658 Views
  • 9 replies
  • 3 helpfuls

Extending Choice Field values from another table

I have this scenario where I have two tables, master and base. Master table has three choice fields, (Field 1 - 1 choice; Filed 2 - 5 choices; Field 3 - 12 choice values being dependent on Field 2). I have similar three fields in the Base table and w...

priyabalukt by Tera Contributor
  • 365 Views
  • 1 replies
  • 0 helpfuls

Document Template - HTML

For Document Template (HTML).  I am able to check the box in the topic block when creating a document template. When the document is previewed in the HR Agent Workspace, the agent is able to make the edit and check/uncheck a box. However, the update ...

Lists on base HR Workspace not visible for non-admin users

Hello HR Experts, We have an issue in our implementation. All non-admin users can not see lists in the HR Agent Workspace. To clarify:Users have sn_hr_core.basic roleUsers have workspace_user roleUsers have canvas_user roleUsers have access to HR cas...

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HRSD - service activities task templates restriction

Hi team,I have created seven task templates and two HR criteria for a " Request" record producer in HR Service, with the fulfilment type set to "Service Activities."The task templates should be restricted based on HR criteria, where four tasks are vi...