Why I can't see the Inbox in HR Agent Workspace?
This is how I currently see the HR Agent Workspace. Why I can't see the Inbox if AWA Queue is already configured?
Forum Posts
What is the purpose of COE in HR Service Delivery?
What is the purpose of COE in HR Service Delivery?Why do we need a COE based architecture and rather not have a structure without COE where in I have a case created on General Case table and categorized based on Topic Category and Topic Detail(refer ...
Single Notification for HR COEs When Additional Comments Are Added
Hi,Can we have a single notification for the whole HR COEs when additional comments are added? Currently, notifications are configured for each COE as per OOB settings.For example, if an HR Talent Management case is created and the assignment group i...
Journey Accelerator Stage and Task state are defaulting to Draft and not Ready
I've built out a new JA plan with tasks to be part of our existing lifecycle event. When I create a new lifecyle event the JA task and the stage the task is under are created with a state of Draft. Do I need to create a flow to have them in the Read...
HR cases is getting auto close complete after submitting the form
Hello All, I have query in 1 form which is built through the catalog item builder. It is simple form for probationary review and when we are trying to submit the form the HR case state is marked as close complete post submission of the form. This fo...
Setting up Oauth for SuccessFactors integration using SuccessFactors spoke V4.0.1
We are trying to integrate ServiceNow with SuccessFactors using SuccessFactor spoke v4.0.1 (https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/integrationhub-store-spokes/task/setup-successfactors.html). In order to setu...
HR Service Delivery Integration with SuccessFactors
Hello, I'm integrating with SuccessFactors via HRSD Plugin(not SuccessFactors spoke), Can you help me on configuration part where i need to configure end point url and authentication set up. Thank you.
Agent HR Workspace Quick links
Hi Team, I have to modify announcement, quick links, Frequently used apps in HR work space. I followed https://www.servicenow.com/community/hrsd-articles/quicklinks-announcement-myfrequently-used-apps-configurations-on/ta-p/2713782But iam failing so...
User icon is overlapping and text is not visible
Hi All, We found an issue where in the service portal if you open any one of your tickets under My tickets menu, the User icon is overlapping and text is not visible due to that. Can someone provide your expertise over here? Thank you in Advance!!!M...
Create tasks using Service Activities
Hello,I need to automatically create three tasks every time a certain case is submitted. I have created the service with the fulfillment type of Service Activity. Then in the Service Activities related list tab, I added three activities with Task as ...
Resolved! Closed HR cases Not showing under my cases in portal
HelloI can see only active HR cases in my request widget in portal. If Hr case is closed then its not visible under my cases. I am able to see closed incidents/Ritms. Issue with only closed HR Cases. Any inputs will he helpful. Thanks
Carousel is missing on ESC portal
Hi All, I have installed the below plugins. However, I don't see carousel on the ESC page. Please assist. Plugins:Human Resource Scoped: CoreEmployee Center ProHR Taxonomy Thanks,
ATF-Unable to navigate to the All HR cases ->all list in Agent workspace
I am able to navigate to the HR agent workspace but not able to navigate to the all list page . FYI,I have tried Custom (UI ) action it not worked
Not able to fetch the data from the table (sys_hub_action_instance)
I want to fetch the data in this table using script, but I am not able to fetch the data. On the list view when i click on preview icon I am able to see the data but when I was trying to fetch the data I am getting null value snapshot of when I cli...
ATF ->HR Agent workspace but the HR Agent Workspace option is not listed in teh FORM UI field
We tried to open the Submitted HR case Record in HR Agent workspace but the HR Agent Workspace option is not listed in the Open existing Record Step.
