Hi Everyone,We have an UI Action "Create HR Case" on Interaction form in our Agent Workspace for HR Case management.Currently, clicking on this UI Action redirects the user to HR Case Creation page with "Opened For" & "Subject Person" values auto pop...
The case form and SLA component are not display all the details; they only show as remaining, No chart or time
Hi there, Did anyone faced the same issue around dashboard you created (and have full control to it) in Analytics platform dashboard builder, and want to access it to the dashboards section on HR Agent Workspace (new in the latest plugin). I only see...
Hello Everyone,Good Day!I've a requirement to add the new activity and remove the oob activities in new hire activity set.configured the new activity like Doc1, doc2, doc3, but unable to inactive the oob activties.I want to inactive/remove the actict...
Hello! According to ServiceNow docs, we should be able to:a) Assign a tag from the list view using inline field editingb) Assign a tag from a list using the action menuc) Assign a tag from the list context menu However, we've noticed that in Agent Wo...
Hi All, We have recently encountered an issue in our project where the "Assigned to" field of the HR Case is being repeatedly assigned a value, even when the "Assignment Group" remains unchanged. The value being assigned is the result obtained from t...
Hi Developers,I have a requirement where, when an attachment is added to an HR case, a notification needs to be sent to the user who opened the case. The notification should include the actual attachment, not just a link.To implement this, I created ...
Hi All, Can anyone please help me on below query,I want to create a HR task using flow designerI have 4 tasks below, this tasks should create sequentially1, A2, B3, C4, DIf 'A' HR task state is closed in complete, then create B HR task, If B HR task ...
In Human Resources app Click on Create New case link in the Left Nav. Create New case form will be displayed Select the Employee and Go to the Related lists at the bottom of the form " Cases for Opened for" tab will be displayed under Related Case in...
Hi All, For our Lifecycle Event Case we are assigning out a Task with Acknowledgement Type of Submit a Catalog item. I have configured the catalog item but when testing, I find that nothing submitted in the Catalog Item is written to the form. I hav...
Hello All, Is it possible to configure a Lifecycle case based off a field from HR Profile? Our goal is to have the opened_for user to be a field on HR Profile, but I can't seem to find where that is configured. I have a feeling it is in the Event Typ...
I want to call one virtual agent designer topic into a different designer topic's node. Is it possible to do? If yes how can I do this?
Hello, I understand that activity sets can be triggered based on a dependency, but is there any way to order or sequence how activities fire within those activity sets? Hypothetically, if an HR process required every activity to generate in a specifi...
Hi Everyone,I have hundreds on COE security policies set up on my instance, i wish to find COE security policy which has no groups linked to it so that i can deactivate/delete those.Now i know groups in coe security policy are from a related list 'sn...
Issue Auto-Resolution (IAR) for sn_hr_core_case records continuously unassigns bot from target record due to AI Search not finding results. After setting up IAR for HR on sn_hr_core_case on GI as HR service, upon submission of case from portal, the H...
