Average CSAT SCORE BY MONTH
Need to create a report on AVG CSAT score by month
Forum Posts
Tracking external quick links
Is it true that we are unable to track external links on ServiceNow? That we can only track quick links internal to ServiceNow?
Favorites functionality in service portal
Hi,I can see favorites functionality in record producer and knowledge article. I want this function to implement on quick link table in portal. How can I achieve this?. Thanks in advance
change approver when approver not available
helloI have implemented a flow that initiates an approval request whenever an HR case is created for a specific HR service.I would like to inquire about the available options in the event that the designated approver does not respond, for example, if...
Resolved! Script returns undefined for reference value
Hi Team,I was learning on scripting where i had uses case to fetch manager (reference to user table) in HR profile and populate on filed on other scoped table var hrProfileGR = new GlideRecord('sn_hr_core_profile');hrProfileGR.addQuery('sys_id=04556f...
COE Security Policies not working
I created these COE security policies. You can't see the groups that are assigned to each but in the Policy name, those are the groups that are selected in the group section. The HR SBS & Payroll groups should see all cases which is the 2nd policy. T...
auto approval from previous approval in flow designer.
if approver is same from previous approval proceed for next approval in flow designer
Docusign Integration - 401 Error
Hi Experts, Hope you are doing well! I would like an integration with Docusign established to manage document e-signatures on important documents requiring signatures. This will allow me to capture signatures without generating a paper form. I have f...
I have to send notification to employee on their work anniversary.
Hi, I have to send notification to employee on their work anniversary. I have used flow designer and configured everything, I need condition to get employee work anniversary. I have one filed 'abc' which contain their date of joining. What condition...
Consolidating HR Services in ServiceNow - Best Practices?
Hi everyone,We're implementing numerous HR services in ServiceNow, and anticipate employee confusion with a large number of individual services.We're considering consolidating similar services, but manually comparing many services for similarity is c...
Document Templates of PDF Type in HR Agent Workspace
Hi, Are agents able to generate document templates of PDF type in the Agent Workspace for HR. The document template and document template category are filled out. If the agent is in the HR Agent Workspace, they do not have the Preview document UI act...
How to delete recent searches from global search
Hi All, Could you please help us on how to delete the recent searches from global search(please see the attached screen shot) Can someone provide your expertise over here? Thank you in Advance!!!Manisha
hide section in workspace view
need help to hide the related record section based upon groups.Anyone can have idea and suggest us.
Resolved! HRSD
Hello, I recently came across a question during my HRSD exam preparation about Autoresize but I couldn’t find any information or relevant examples in the labs I worked on, I would like to know: what is the use of Autoresize property in HRSD and how ...
Request Translation Table
Hello, I want to translate an email notification, but when I click on “Request Translation” a record is created. When I open the record it's read only and I can't edit it, nor can I see where I can approve it to see the translation. Thanks.
