Hi All, There is a requirement where in the hr task should be assigned to case handler(parent case assigned to), to enable that we have set the parent case users to "Assigned to" in HR task template but no luck. The Assigned to of HR Task is not fill...
We have a use-case where our benefits teams need to create cases in mass several times a year. They are needing to have the description the same for all and want to have the cases auto-close, with specific close notes. We use bulk case creation today...
When working with ServiceNow HR Service Delivery (HRSD), many people get confused between Record Producers and HR Services. Since both are used when employees submit HR-related requests through the HR portal, they may appear similar at first.However,...
I have a question about Now Assist – Email Recommendation in ServiceNow.Documentation indicates that it searches related knowledge to generate email drafts. However, in our instance, generated emails rarely reflect knowledge article content.I would l...
We recently went live on Zurich and have noticed that in HR Agent Workspace lists, the text is no longer wrapping like it used to before the upgrade. I've found some instructions online of how to wrap text, but it doesn't seem to apply to HR. Does an...
Hi All, There is a requirement where in the hr task should be assigned to case handler(parent case assigned to), to enable that we have set the parent case users to "Assigned to" in HR task template but no luck. The Assigned to of HR Task is not fill...
Hello all, Currently, any active user in our instance can access the ESC Portal.Our requirement is to restrict access so that only active users who already have a valid HR Profile can access the ESC Portal.However, we observed that when a user access...
Hi ,I am facing this issue where the short description in not visible under my requests in employee centre for Employee relations cases but it is visible for Other hr request cases. I hae tried checking my request filter but the issue is same.
I want to make cc watchlist into email CC. How we can achieve using email script?
Hi all, I am trying to debug an issue but I am not getting anywhere. In employee Service Portal, whenever a user raises a case, the hyper link is coming if i hover on the case in my Request section in portal. But the thing is it is working only for H...
Hi everyone, I want to hide/disable the "Discuss" button specifically for HR Cases in the HR workspace. Can anyone please help with this? Thank you in advance!
Topic:E‑bonding between two ServiceNow instances – possibility of sending a ticket back to the source systemUse CaseHR cases in Instance 1 are e‑bonded with IT requests in Instance 2.In Instance 1, an HRIT Task is created under an HR Case and sent to...
Modern organizations must manage multiple employee events throughout the employee journey—from hiring to role changes and eventually offboarding. In ServiceNow HR Service Delivery (HRSD), LifeCycle Event provide a structured and automated way to man...
Is anyone experiencing issues with the Close Complete UI Action in HR Workspace? Our users have to click it twice for it to save.We are using the same UI Action from Human Resources: Core application and have just completed the Workspace section. May...
HR Service Delivery (HRSD) When planning an HR Service Delivery (HRSD) implementation, is it mandatory to get a license and generate an HR profile for every user record in the sys_user table? Is it allowed to limit the scope of licensing - for exampl...
