To achieve the creation of an RITM directly upon a user submitting a catalog request, without REQ

shareef_223
Tera Contributor

‎01-22-2024 07:00 AM

Hello all,

I have a requirement where, upon submitting a catalog request, the system currently creates both a REQ and RITM. However, my specific need is for the creation process to bypass REQ and directly generate an RITM. Could someone kindly assist me in achieving this?

Your help is much appreciated.

Thanks,
SHAREEF

0 Helpfuls
  • 146 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-22-2024 07:27 AM

Hi @shareef_223 

 

What is business Reason to bypass?

Also it is by design and should not be altered.

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls