I am trying to create a report which shows the number of open incidents and requests in a month. We have a number of assignment groups (for example Helpdesk UK, Helpdesk Italy) and then a parent IT Applications group which has sub groups for differen...
Hi, please could someone describe how to add new widgets to the SOW landing page in Xanadu? We still want to keep the donuts on the overview section but would like to add additional non donut PA widgets below the tiered widgets. If it isn't possible...
I have activated keyboard shortcuts in my user preferences, but cannot find any existing shortcuts to jump between tabs in Service Operations Workspace. Does they exist?Or do I have to click on the workspace tab with the mouse for now?
Hi all, I want to remove "Recommendations" from the contextual side bar. How to do so ?
Hello Team,Details tabs stuck in SOW view for several weeks in Chrome, When I open any incident and work on it, after close the incident, detail tab still showing in the top with no data inside it. But it is not happen regularly, some it is working f...
In Service Operations Workspace view, Under Record Information Section No matching SLA is showing under SLAs and Timing section even after SLA's are attached. Please find out the below screenshot. Could anyone please help me. @Dr Atul G- LNG @Communi...
Any idea how to add the "Start Over" button to the recommended actions cards?I've seen this in a ServiceNow video but can't reproduce in my PDI (Yokohama).Comments are turned off so cannot ask there.
Hello SN experts, I'm reaching out for your assistance, I'm trying to add a dedicate tab for "Incident Tasks" instead of searching this through the related records. For this I was following Now Create's steps, but I'm new with working with Extension ...
Hi, I have a requirement to populate the short description and description fields on the incident in service operations workspace if a KB article is selected from Agent Assist. Please see image below: If the end user selects the KB article from the ...
I'm looking to create a custom component like 'summary' in overview tab of SOW. I figured out that there is a view 'SOW-incident-overview' and section where the fields are defined which one to show up on the summary card. also in UI builder there is ...
In agent workspace whenever we attach a attachment for ex: image we can preview it …Admin can able to preview it but user is not able to preview it though he hs speacific roles like ITIL, agent_workspace_user. Also i checked ACL so the read acl on sy...
Hi everyone, I hope you are doing well. I was wondering how do I make dynamic fields on HR Case creation in HR Agent Workspace, meaning that, for example I have a field called HR Service description that is automatically populated with the HR Servic...
Hello All In the SOW, we have activated the Agent Assist, but I could not able to find where I can activate the Search Sources filter in the SOW. In my instance SOWIn OOB SOW agent assist- ThanksNagarjuna
Hello All We have 7 UI Actions in the SOW Incident form in a "UX Form Actions Layout group" and it is an type as Split button. I wanted to reorder the UI Actions in the dropdown. I have adjusted them manually multiple times, but it is not working as ...
