Hi, my user is asking to change the minimum character limit for Agent Assist in the Service Operation Workspace be change to accept only two characters to work similarly to Knowledge Article Quick Search from standard UI. Are this doable? If yes, wha...
Is there any way to autopopulate the recipients? I tried to follow the steps in creating email client template but it didn't autopopulate.. It only autopopulate the subject in the workspace, it's not showing in workspace Email Client template Worksp...
Hi there, I wanted to auto populated "To" field with Requested for user & "CC" - Assigned to user in compose section of Incident in Service Operations workspace? Is it possible to achieve? Thanks!
Hello All,I am having difficulty adding a field as a tab in ServiceNow Workspace. Is this possible?I am able to add a table as a tab, but I am unable to add an individual field (without a table reference) as a separate tab.If this is achievable, coul...
I'm working with a cloned version of the the SOW Service Desk landing page overview SNC option. I want to configure the Carousel > Repeater > Data Visualization with donuts to display the various active records related to Task (incident, change, ritm...
Hello Team,Now I am having a Summary field on Incident form which visible only when Priority is P1(written as part of UI Policy) and also is having ACL as :Allow write for Summary in Incident, for users with role major_incident_manager, and if the...
Hello Everyone!I have a requirement, where I want to set Global Search to global scope only without having any dropdown once impersonated with any user Ex: ITIL User.Once ITIL User impersonates, that user can see the search bar with two options, one ...
Is it possible for ServiceNow to be able to look at the last comms that was sent via comms plan in Major Incident Service Operations Workspace and extract the date/time and the current status into a new comms.. sounds convoluted so I've put an exampl...
SOW default List is showing" No content available.Contact your ServiceNow administrator for more information."
Hello everyone: I need some help with the incident/request tabs - I can't seem to figure out how to make the RELATED RECORDS tab show:I want it to show like this: Thank you in advance for your help!!! Best Regards,MFW0714
We can select multiple records on workspace from table and send dynamically created email using flow. Create a Subflow: Create a script include and run subflow using code snippet: var GetIncidentNumber = Class.create(); GetIncidentNumber.prototype =...
At our company, we have a very large operation, and often users open tickets as if they’re facing serious issues — when in reality, they’re simply not following the proper procedures. We have a team responsible for providing training to users, and we...
I want to add a new tab beside Details for same table. Need to remove few fields from existing details tab and add them under newly added tab.I tried to add a new tab and unable to add the fields from the existing details tab. I am trying to achieve ...
I am trying to configure our SOW space. Why are there so many and also duplicates for options in the Related Lists? I have one Incident -> Task being used but there is a second option that is labeled the same, however, it renders a little different. ...
My ultimate goal is to edit the information on this contact card. There are fields I would like to add. I can't seem to navigate to this within the UI Builder. I've gotten as far as this: However, I can't even edit the Customer card as the header d...
