When we click on reference filed look up search icon on incident form I am trying to change field labels on sys_ref_list by using UI script it is working fine in native view but in service operations workspace it not working. Can anyone please help m...
Hello Everyone, I managed to customize the email client when emailing from an incident however I'm trying to find the configuration to customize the SCTASK email client to match the banner and information. If someone can guide me, i would be very gra...
Service Operations Workspace We are trying to move more staff to use this workspace, but most are running into a error when they do They get this, however the links do not work like they should They should work like this: However, these get this ins...
Is it possible to control what fields are in this list? Can we add fields to it?
Hi All, We are using a custom reference field and applying an advanced reference qualifier that contains the "current." object. Like ("current.field1"). This is working fine in all the views, except on "Service Operations Workspace" - Incident "overv...
Hi Community,In one requirement in Service operation workspace(SOW) I want the quick message should be display on the contextual side bar above the Record Information . Please provide the answer asap.Thank you in advance ,
We have the Resolve button (Action Assignment - sys_declarative_action_assignment ) in the Incident SOW, my requirement is to show Resolve for only "itsm_sem" users, I have added that condition as below. "new global.IncidentUtils().canResolveIncident...
In service Operation workspace after saving interaction record we see there is button create incident so to that button when scroll down we should have option create case as well.
Is there any way to detect if someone clicks the toggle in agent assist in a client script? Screenshot below, I want to see if there is a way to detect that the switch was changed.
Hello Community - We just went live on Washington DC release and some process users are experiencing slowness loading the Service Operations Workspace (SOW). Any ideas on what may be causing this will be greatly appreciated. Thank you in advance an...
Hi I have looked at the documentation on SOW and I can see a button for Create Change Request Is there an option to have a button for Create a Request, the reason is so when an incident is raised and it is determined that the kit needs to be swapped ...
Can anyone help me understand why this simple script is causing the info message to be displayed twice only within SOW? I should add there is no other onChange client scripts that are associated with this field. Checking or unchecking isolated scrip...
When selecting the columns for a Service Operations Workspace element, how do I drill down tables? In the attached example, I want to grab columns from the Asset table but don't see a way to drill down to the Asset table. Thank you.
All → Task Intelligence For ITSM —> SetupIn the setup we have create the model named as “Incident Auto-Routing Model”Navigate to → Service Operation Workspace → Create new incident.Whenever we write a description and short description it should give...
Hi , I'm creating an ATF script for creating a knowledge article through SOW workspace, i'm getting a popup where I have to select a knowledge base and article template.Here I'm unable to select the article template using the click component, can any...
