Resolved! Change state to Resolve when Resolve button is clicked
Hi,Is it possible to modify the Resolve button so that when it is clicked, the state will change to resolved? Thanks in advance for the help!
Forum Posts
Modify the modal of the Resolve UI Action
Hi,Is it possible to modify the modal that shows up when clicking on the Resolve UI action in SOW? When the caller resolves their incident the Resolution code should automatically be set to Resolved by caller. Thanks in advance for the help!
Enable Real-Time Translation Between ServiceNow Agent Chat and Microsoft Teams
I have integrated Service Operations Workspace Agent Chat with Microsoft Teams, and the connection is working fine. I have also installed the Dynamic Translation plugin along with its dependencies.However, real-time translation is not working — for e...
Multi Language Articles (English and German) in Agent Assist for Incident - SOW
I have a requirement related to Agent Assist within Service Operations Workspace (SOW). Specifically, we need Knowledge Articles to be suggested not only based on the agent’s preferred language, but also based on the caller’s preferred language.This ...
How to update the default 'Operator' value on Associate Record UI Modal list view in SOW
In Service Operations Workspace (SOW), while searching for an Associate Record, 'Number' column defaults to 'contains'. I would like to change that to 'is' as that seems to have made the search experience/performance better. I have looked ...
Resolved! Client Script Help.
Hi All, I have been tasked with creating an alert (or not) on load and on change. Under the Restaurant Field:I would like an alert that references another field in the Location information. I have the following: function onChange(control, oldValue, n...
Resolved! Email client templates visibility for specific group
Hello,I am working on some Email Client Templates for Service Operations Workspace, and I got them figured out, now I am trying to create a condition so that the templates are visible for selection in the compose section only if the user who is on th...
enable ADD button in Service Operation Workspace to link Incidents
Hi team, I am trying to pull "ADD" button to link incidents in SOW, but couldn't find the UI action for this on Workspace. I see "New" button is already added, I need to add "ADD" button. Any help will be highly appreciated. Thanks,Su Taygi
How do i create and alert or a notification in SOW
HelloIn the Service Operations Workspace, I’m trying to configure a notification or alert to be triggered when an interaction is assigned to an agent. I attempted to set this up using notification triggers, but it doesn’t seem to be working as expect...
Create change request Declarative Action. How to set field values?
Hi ,When I click on create change Request Declarative Action on Sow for incident Record it copies the short description and Description to the change Request form. In similar way I want to copy the INC number as well to be set as parent of change Req...
Tags usage with Playbooks
Hello, I use playbook to improve some tasks. In one of steps I would like to tag the INC using an existing tag. But I can not achieve what I'm traying to do. My playbook works well except this step: playbook finish with success but the INC is not tag...
Can I change the minimum character limit for Agent Assist in the Service Operation Workspace?
Hi, my user is asking to change the minimum character limit for Agent Assist in the Service Operation Workspace be change to accept only two characters to work similarly to Knowledge Article Quick Search from standard UI. Are this doable? If yes, wha...
Resolved! Email Composer
Is there any way to autopopulate the recipients? I tried to follow the steps in creating email client template but it didn't autopopulate.. It only autopopulate the subject in the workspace, it's not showing in workspace Email Client template Worksp...
Resolved! Is it possible to auto populate To & CC fields of email in Service Operations workspace
Hi there, I wanted to auto populated "To" field with Requested for user & "CC" - Assigned to user in compose section of Incident in Service Operations workspace? Is it possible to achieve? Thanks!
Field as a Tab in workspace
Hello All,I am having difficulty adding a field as a tab in ServiceNow Workspace. Is this possible?I am able to add a table as a tab, but I am unable to add an individual field (without a table reference) as a separate tab.If this is achievable, coul...
