Hello all,i have a problem in the SOW overview "mini dashboard" as you know OOB if you click on any part of the pie graf it will show in a section below it all the tickets that are in the pie graf.But if i change the language to not english it will n...
We recently upgraded to Xanadu. When changing the state of an incident to Awaiting User Info (in Service Operations Workspace), the email composer pops out in the Activity Stream. We would like to disable this. Where or how can we change the conditio...
Hi there, I have requirement to remove Assets, Affected CIs and add new containers for Child incidents, Problem, Change Request in Impact section in Overview tab of Incident record.I tried to search on community but very less information available to...
Suppose I have two groups A and B, I want when 1 resolver from group A logins, it should see incidents only that belongs to his assignment group and same for group B resolvers in SOW As of Now, it displays all incidents to resolver regardless of the...
We would like to add a service to the drop down menu in Incidents. The Service section appears just below the Impact section of an Incident. I am thinking this is probably simple. Maybe something like just adding the additional service to the table t...
How to hide/disable "Expert on Call" Contextual Side panel tab in the Service Operation Workspace ?
We have a custom feature that is a check box that indicates if an Incident was created after hours. This feature can be seen in the details of the Incident under Incident right before the Impact section. We would like to run a report to know how many...
Hi, I would like to clear the info message that shows on Incidents when they are created from an Universal Request after like 5 seconds as the message actually hides action buttons in the SOW.I have located the business rule that controls the message...
In Service Operations Workspace, when you are part of an Incident Queue for Advanced Work Assignment and are in an Available status, instead of the Incidents queueing up in your Inbox for you to manually open them, the Incidents automatically open a ...
I need the SOW to display the team's work by default instead of the person's work. I tried using ui builder but no luck.Any help would be appreciated. ThanksSomnath
Hi, I have a customer requirement about modify the related links in SOW - Contextual Pane - Record Information - Caller Card. The customer wants to replace the current links to:Opened RITM by the caller as requested for or Opened ByOpened IncidentsCI...
In native incident form, we have a UI action which displays content from a UI page by sending the user sysID as parameter. Below is the client script for the UI Actionfunction publish() { var dialogClass = window.GlideModal ? GlideModal : GlideDia...
We would like to display the assets for a customer on the incident form or related link. We have the CI field on the form but have changed naming schemes and people only know the asset tag for their computer and not the newly generated name. If we co...
Hi all, We activated and Configured the Notify Twilio Driver for a customer, so he can send SMS from Tasks. This is working great in the Classic UI via a related Link UI Action. But on the Service Operation Workspace, the "Send SMS" Action is visibl...
Hello Community,Could you please let me know on how to configure/activate the following options on an incident record in Contextual side panel tab in SOW workspace."Similar open incidents""Similar resolved incidents""Similar major incidents"Thanks in...
