Incident Management SOW forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

SOW List restriction

Suppose I have two groups A and B, I want when 1 resolver from group A logins, it should see incidents only that belongs to his assignment group and same for group B resolvers in SOW  As of Now, it displays all incidents to resolver regardless of the...

Screenshot 2024-12-16 121513.png
MahajanM by Tera Contributor
  • 619 Views
  • 3 replies
  • 3 helpfuls

Adding a service

We would like to add a service to the drop down menu in Incidents. The Service section appears just below the Impact section of an Incident. I am thinking this is probably simple. Maybe something like just adding the additional service to the table t...

sseverance_0-1733956864236.png
sseverance by Giga Contributor
  • 760 Views
  • 3 replies
  • 0 helpfuls

Reporting on a custom feature

We have a custom feature that is a check box that indicates if an Incident was created after hours. This feature can be seen in the details of the Incident under Incident right before the Impact section. We would like to run a report to know how many...

sseverance_0-1733954339928.png
sseverance by Giga Contributor
  • 367 Views
  • 1 replies
  • 0 helpfuls

Clear addInfoMessage after 5 seconds

Hi, I would like to clear the info message that shows on Incidents when they are created from an Universal Request after like 5 seconds as the message actually hides action buttons in the SOW.I have located the business rule that controls the message...

Resolved! How to show customer's assets on incident form

We would like to display the assets for a customer on the incident form or related link. We have the CI field on the form but have changed naming schemes and people only know the asset tag for their computer and not the newly generated name. If we co...

schmidt4081 by Tera Contributor
  • 819 Views
  • 2 replies
  • 1 helpfuls