In agent workspace whenever we attach a attachment for ex: image we can preview it …Admin can able to preview it but user is not able to preview it though he hs speacific roles like ITIL, agent_workspace_user. Also i checked ACL so the read acl on sy...
Hi everyone, I hope you are doing well. I was wondering how do I make dynamic fields on HR Case creation in HR Agent Workspace, meaning that, for example I have a field called HR Service description that is automatically populated with the HR Servic...
Hello All In the SOW, we have activated the Agent Assist, but I could not able to find where I can activate the Search Sources filter in the SOW. In my instance SOWIn OOB SOW agent assist- ThanksNagarjuna
Hello All We have 7 UI Actions in the SOW Incident form in a "UX Form Actions Layout group" and it is an type as Split button. I wanted to reorder the UI Actions in the dropdown. I have adjusted them manually multiple times, but it is not working as ...
1. Go to the sys_ux_app_route list and search for the "Overview" app route, ensuring the app configuration is set to Service Operations Workspace and the parent microcomponent is Record page tabs. 2. Add the Extension point field to the list layout f...
Hi all, need an solution on the integrations, which is already developed, wherein the incident is greeting created by the service portal but on the task we are encountering this ( there was an error sending to Microsoft) Merritt code 600171, encounte...
Hi ServiceNow Team, I am trying to find a solution to automate Incident creation using the Inbound Email action. Is there an option to update the caller to an alternate Email ID and not the actual sender so this is created as an Internal ticket for t...
Hi Team,I have created new wedget in UI Bulider once the wedget is clicked the list of tickets need to be show in the new tab but now I am getting "Page not Found" .Can any one help me to fix this issue.here I am attaching the screenshots FYR.
Current Behavior:When creating a new incident and saving it, the screen currently navigates to the Overview tab. However, our team would prefer to stay on the Incident Details tab to continue working on the incident without interruption. Desired Beh...
Hi Does anyone know the best way of alerting agents and or assignment groups when a ticket hasn't been worked on or updated in more than 30 days I've tried the inactivity monitors with an email notification but its not quite working for me. I then tr...
I got a request to have the Assigned To field either auto populate or become required when resolving an incident. I tried just using a UI policy to make it required when status is resolved but it seems to auto delete when I save the Policy using for...
\Past due changes for closure,Pending approvals for CMTs,Catching missing approval emails and UTRs in the CMTs,Pending approvals for OSS requests,Reminding of potential SLA failures,Missing SNOW updates for incidents (P3/P4 daily basis, P2s every 2 h...
1. SLA failed incidents for the associate.2. Top 10 tickets that are reassigned most number of times for the associate.#SLAReporting #AssociateDashboard How can the above shown in ASSOCIATE SLA dashboard.
Hi, I want the Resolve button is SOW to be configured like this. The Resolve button is visible only when the incident record is in InProgress state. For all the other states(New, OnHold, Resolved, Closed, Cancelled) it has to be hidden. I configured ...
Hi, How to approach the requirement of allowing users to choose their own dashboards as landing pages in SOW. For ex:I select Asset overview, Since Donut configuration has overview as the default dashboards. I would like the users to be able to set ...
