Workspace
I won't add one more button to this list action in the service operation workspace.Can any guide me how to add custom buttons in it.@Ashley Snyder
Forum Posts
Resolved! UI Action on Workspace
Hi Community,I have the below script that is used in the platform view to convert incidents to requests, my question is there an easy way for this to be added in SOW, ideally I'd like for it to be available in platform view AND SOW? I thought it woul...
Resolved! Hide sidebar component in SOW
Hi Community, I've added a test sidebar component to my SOW page and want to limit it's visibility based or either role or user criteria.I've tried editing this by adding the admin audience to the page variant but all that happens is the icon still s...
Resolved! Is there a way to import favorites to My List in the Service Operations Workspace?
Hi Guys, Is there a way to move your core UI favorites to My List in the Service Operations Workspace?
Link to Workspace Records
I am creating email notifications and they require a link to be inside of the email to redirect users to the workspace instead of the classic UI. I have tried linking different fields but now I am stuck. Any help would be greatly appreciated. Use Cas...
Replicate "Add" "Remove" button for child service request in service operation workspace
Hi All,I want to create same functionality has "Add" "Remove" buttons in child incident related list but for child request items in service operation workspace, i tried few methods did not worked would appreciate your help,Thank you
Predictive Intelligence integration with field suggestion feature
Hello,My company has a fully mature Predictive Intelligence classification design that uses Flows to auto assign end user submitted tickets to the appropriate assignment groups. We are now wanting to use that same functionality to suggest where to as...
How to rename the caller heading in Record Information (SOW) tab without using UI Builder
I was tried using the UI builder for rename the (caller to requestor) heading in Record information (sow) tab but not worked. so i want if any possible to rename other than UI builder
How to rename caller header in record information tab SOW
Without using UI Builder , can we rename caller label in anyother ways, please let me know , you can contact me at Email : dhanasekard@krossark.com
Get cmdb_ci.assignment_group, when creating Change from Incident (SOW)
Dear all, When creating a Change from an Incident and the CI (copied from Incident) is not empty, in the new Change record Assignment group should be automatically populated with the cmdb_ci.assignment_group (SOW). Could you please suggest how to ma...
Resolved! Create Problem form Action In Incident SOW
Dear all, How not to copy "Company" field from "Create Problem" Action on Incident form to a Problem record (SOW)? Thank you in advance and best regards,Victoria
Customize PIR tiles and questions in Service Operations Workspace
Hi All, We would like to introduce new questions in new tiles (and hide-show logic related to them) into Major incident Post Incident Report in Service Operations Workspace. What is the best way to achieve this? I've found the UI Page 'post_incident_...
UI Action in Service Operation Workspace to open record producer to create incident
Hi All,we have modified the UI Action 'New' on incident list such that when trying to create a new incident will redirect to record producer in platform.How can achieve same thing in service operation workspace? If I click on 'New' button on incident...
Function userID is not allowed in scope sn_cmdb_ws Error display on workspace
I have created widget on workspace , but when one error is displayed on workspace and it is displayed on interaction table also
Service Operations Workspace - Out of Memory Errors
Hi All, Appreciate the error message quoted is a browser error but since a large influx of users who are working on SOW I have noticed an increase in incidents where they are receiving error messages linked to a lack of memory. The most common one is...
