I am really stuck on this one. I need to change the Caller information that is displayed in the Record Information contextual sidebar but I can't find anything for Xanadu or Yokohama; everything I find is completely different from how it exists toda...
I've one query how to customized the summary section in service operations workspace incident overview without clicking the pencil icon form should be visible. can anyone help me on this, your input would be more valuable
Where is the config that defines what/when buttons are hidden if screen size is low?When I'm on my laptop and havd 150% zoom buttons are hidden/moved. Where can I see what triggers this?
I have a query as you see the below screenshot i have marked as red so my concern is i want to add new row in that how can i achieved it your input would be more valuable.
Hi allIs it possible to modify the PIR report to add Actions Taken from the Journal Field into the time line in the PIR Report?
Hey, Has anyone update the fields displayed on the preview cards for Assigned assets in SOW? And can share how on earth it's done please? See screenshot below, I want to include 'Asset function' from the alm_asset table. This isn't done via how I w...
Hi all, I have tried configuring Dynamic Translation for activity stream and it works fine in Native view but not in Agent Workspace. I have looked on community and docs but couldn't find much help. There is a KB article, probably archived which sugg...
Hello AllI have a requirement based on which, in my Service Operation Workspace, the Overview of Incident should have different content. I could easily remove the content i do not need, but now I would have to add, to the Impact Summary, the Categor...
Hi,I'd like to know about the record information side panel on incident.Currently the record information widget displays the caller information.is It possible to configure it to display affected user information instead? If yes, please provide the ne...
Like native UI, when major incident is created/promoted we can see red icon beside number, i want the same thing on Service operations workspace.
Hi Community,We're in the process of implementing Service Operations Workspace (SOW) and encountering an issue with the Create Request UI action on the Incident form. Goal:We want to pass the Contact Number from the Incident (u_caller_contact_number)...
Like native UI, when major incident is created/promoted we can see red icon beside number, i want the same thing on Service operations workspace.
Since we upgraded to Xanadu, the Service Desk team no longer has the ability to see/use the Requester Information tab on this ISM section in the SOW. They used to have the little "person" icon from the list of options in the right pane, which when th...
Tickets are not generating in Service Now when LWS strobes are going down.Could you please check if we have integration from OPS ramp and Service now for LWS strobes.
When we click on reference filed look up search icon on incident form I am trying to change field labels on sys_ref_list by using UI script it is working fine in native view but in service operations workspace it not working. Can anyone please help m...
