How to style the content in SOW
Hi all, Does anyone know how to change the style the background of '1' (sub header) to red color? I have tried the Styles and Highlighted value configuration but still no luck for it. Thanks for the help.
Forum Posts
Publish application in Dev
Hi All, I want to publish the application "Incident Management for Service Operations Workspace" in dev. When I search in 'system application', not able to find this exact application. Any inputs where to find this application so that I can publish...
Call UI Page from Service Operation Workspace UI Action
Hello Team, I have a requirement to replicate the UI Action present on incident page on the Service Operation Workspace.In the UI Action, I am calling a UI Page using GlideDialogWindow, but in the workspace it is not working, currently I am using bel...
Marking tickets to view at a later time
I take phone calls and create incident tickets all day and sometimes their is a ticket that I want to know how it was resolved. Is their a way to mark a ticket so that I can view it at a later time. Sometimes in a day I might have about 5 that I want...
Preview Attachment/Document Viewer as side by side view.
My requirement is to preview the attachment on the same tab that highlight the side by side view of pdf and the record.@Servicenow @Brad Tilton
If possible, how do you config the form layout of KB article in Service Operations Workspace SOW TAB
Can either of the layouts in the images attached be configured and how?The 1st image of a KB article in SOW in the Agent Assist side bar after you click one of the KB "card" in side bar. The 2nd image of a the same KB Article in a Service Operations...
Resolved! VIP indicator on SOW (Service Operations Workspace)
Good Day allQuick Question has anyone managed to get a VIP indicator to show on the INC record in SOW?Our management doesn't want to rely on the support team seeing it on the contact card under the user information.Ideally we'd like to apply an indic...
On Hold UI Action in SOW with mandatory Reason
Hi all, I have the request to add a button "Put On Hold" on top of the incident form within the SOW. When clicking it, the agent should choose a Reason and then submit it. The incident should then be put on hold with the correct reason. I found this ...
Customize new form HSE - Playbook - UI Building
Hi,i need to customize the view of "New Incident" and "New Observation" I think there is a playbook to edit or UI Building but i can't accede to these "buttons" Anyway i would like to make dynamic the "new" form:es. if field "state" in "Enter inci...
Sync stepper steps and form state in service operations workspace using ui builder
Hi All, Please help me with below requirement.In UI builder I have used stepper for the process flow of incident management.I want to sync the flow and the states of incident form. If the state is inprogress then the flow should also display the stat...
Why I Cant able to refresh a data resource from component client script
I have added the stepper component to the tab details page tab, i cant able to refresh the data resource from the component client script. any one please suggest some workaroundsThanks in advance Sandeep V
UI action on a form for Walk-up Appointment Booking to get to the form. Can this be achieved?
Hi all, I have created a UI action button on a Incident form which i would like the Button to take me to the Walk-up Appointment booking form which you can see in the workspace. Is this achievable ? The image below is the form you can see in SOWThank...
Extend duration of push notifications
Hi all, One of the new requirements, is to extend the duration of display time of a push notification while the user is on the Service Operations Workspace. I observed that the default display time of a push notification is 10 seconds. Once these 10 ...
Unable to open modal window for Related list SOW
Hi...I have created "Add" button under Request Related List in SOW. But unable to open the modal window for add button. Kindly help me out.Thanks
Info popup on read only list collector in workspace
We have several list collectors in different Catalog Items.We also present associated variables on catalog task records in SOW.When doing this in CMS, it's possible to click information on referenced items in list collector variables, even when the f...
