\Past due changes for closure,Pending approvals for CMTs,Catching missing approval emails and UTRs in the CMTs,Pending approvals for OSS requests,Reminding of potential SLA failures,Missing SNOW updates for incidents (P3/P4 daily basis, P2s every 2 h...
1. SLA failed incidents for the associate.2. Top 10 tickets that are reassigned most number of times for the associate.#SLAReporting #AssociateDashboard How can the above shown in ASSOCIATE SLA dashboard.
Hi, I want the Resolve button is SOW to be configured like this. The Resolve button is visible only when the incident record is in InProgress state. For all the other states(New, OnHold, Resolved, Closed, Cancelled) it has to be hidden. I configured ...
Hi, How to approach the requirement of allowing users to choose their own dashboards as landing pages in SOW. For ex:I select Asset overview, Since Donut configuration has overview as the default dashboards. I would like the users to be able to set ...
We have a requirement to add option on to create new catalog request on Service operations workspace. We have added it in sys_ux_page_property "chrome_tab". But non-admin users with role 'itil' are not able to see that option to create "New request"....
Hello Community, I would like to make all alert records show one by one by default.However if I have several alerts, I need to click "Show alerts" and then I can see all of alert records.We would like to hide Dismiss All option because users are dism...
Dear community, as shown in the uploaded image the SOW provides the ability to see the related records section. Why is there the relationship shown like "parent = [incident.number]" ? I currently can't imagine a use case, cause incident and change a...
I have few doubts about security patch update:1.when update security batch is MID server going to down in servicenow?2. I have upgrade MID server button when I click that button what happend in background ?3. Instead click upgrade MID server button, ...
I have a functional client script that shows the field message in the classic UI for the SOW view. However, it does not show in the workspace. What am I missing here? function onLoad() { //Don't waste an ajax call if the caller is empty if (g_form....
Bonjour, Lorsqu'on cherche par «Mots clés» dans la table «Incident», dans quels champs le plateforme va-t-elle chercher l'information? Dans tous les champs de l'incident? Ou seulement certains champs en particulier?Et quelle est la limite de résultat...
Hi When a incident open on service operation workspace it open in "Overview" tab automatically, but I want default tab should be "Details". I have change the order of the overview from UX App Routes table in servicenow.But it is not working. Can anyo...
I want the contextual sidebar in SOW to contain the important information :Similar open incidentsSimilar resolved incidentsSimilar major incidentsProposed major incidentRelevant problemsKnowledge articlesHow to configure this?
Hi there, I have a requirement to set Service Operations workspace landing page as a home page for members of specific Groups. So that once they logins to ServiceNow they get redirected to SOW landing page. Please note that, I need SOW landing page a...
Hi,I need help help on the field decorator.Use Case- Have a field decorator on caller field in SOW. When user clicks on that it should open a pop up which will have list of incidents created by same caller. If user clicks on any number it should open...
The platform UI works correctly when ‘Toggle Domain’ is used to change the query criteria from the current record domain to the current user domain. Only in the SOW workspace UI does the ‘Toggle Domain’ capability NOT work correctly. We had the same...
