Hi there, I want to add new choice "Similar incidents" in Agent Assist search resource of sow. I want to enable agents to use predictive intelligence. I have enabled solution definition for Similarity model. But to use this feature in SOW there shoul...
I'm tracking the training "Service Operations Workspace (SOW) Implementation Bootcamp". In one of the LABs you are to enable Search As with the follow instructions. Navigate to All > Contextual Search > Table Configuration.Select Agent Assist [intera...
Hi All,I want to bring the 4th donut widget to the second, basically I have to rearrange the widgets. please help how to achieve this. Thank you!!
Hi Folks, We are trying to show state flow of incident using stepper component on SOW.But the flow is not syncing with current state.Can somebody please let us know what are exact steps to achieve that.
Hi,In the incident form, I have a field called Category and it has some choices. Each of the choices have corresponding associated fields also. If each of the choice is selected, corresponding field will be displayed and corresponding fields of other...
Hi - I have this UI action - Apply Template to show up both in the native UI as well as in the Service Operations Workspace but in the workspace, the UI action doesn't work. I am missing something in this line of code. Can you please help me with it?...
Hi Team, I have created a quick link in SOW. But it is only visible to me, but it is not visible for other users. Attached the screenshot for reference. Any suggestions, how to make this quick link visible to all users.
Hi All, We are in process of migrating from Agent Workspace to SOW Workspace. When we click on New Button on Knowledge Article, we are getting this error in SOW workspace. I checked declarative action
Hi Team,can any help me here.logged in user from specific group need to redirect to Service Operations Workspace.I have followed this but not working:Select All and then search for sys_properties.list.Add the sn_sow.service_desk_groups property.In th...
Hi there, I have observed a weird issue with SOW landing page. Currently we are using dashboard as a landing page for SOW. I have disabled data tables from dashboard widgets but its still showing for some users. For me its showing as expected: But fo...
Hi, Can somebody please help me with step-by-step guide for creating a stepper component in Service Operations workspace for process flow of incident.
Hi All, I’m working on a requirement in Service Operations Workspace where the user creates an Incident from an Interaction record. The goal is to automatically copy all work notes from the Interaction into the Description field of the Incident — at ...
Hi everyone,I'm encountering an issue in ServiceNow's Service Operation Workspace. When I reply to an email from an incident form, the original email content is initially selected. However, when I apply an email template, the original email content d...
Hi All, Have a query on Side bar of SOW Workspace. The field "Add Participants" allow only name to be searched here. Is there any possibility we can update the field to allow searching with user_name/email as well?
I received an email from a user stating that all information on the activity tab in the SOW is empty even though there is activity happening. For example, messages like assignment group changes and additional comments are not displaying when viewing ...