Hi All, We are in process of migrating from Agent Workspace to SOW Workspace. When we click on New Button on Knowledge Article, we are getting this error in SOW workspace. I checked declarative action
Hi Team,can any help me here.logged in user from specific group need to redirect to Service Operations Workspace.I have followed this but not working:Select All and then search for sys_properties.list.Add the sn_sow.service_desk_groups property.In th...
Hi there, I have observed a weird issue with SOW landing page. Currently we are using dashboard as a landing page for SOW. I have disabled data tables from dashboard widgets but its still showing for some users. For me its showing as expected: But fo...
Hi, Can somebody please help me with step-by-step guide for creating a stepper component in Service Operations workspace for process flow of incident.
Hi All, I’m working on a requirement in Service Operations Workspace where the user creates an Incident from an Interaction record. The goal is to automatically copy all work notes from the Interaction into the Description field of the Incident — at ...
Hi everyone,I'm encountering an issue in ServiceNow's Service Operation Workspace. When I reply to an email from an incident form, the original email content is initially selected. However, when I apply an email template, the original email content d...
Hi All, Have a query on Side bar of SOW Workspace. The field "Add Participants" allow only name to be searched here. Is there any possibility we can update the field to allow searching with user_name/email as well?
I received an email from a user stating that all information on the activity tab in the SOW is empty even though there is activity happening. For example, messages like assignment group changes and additional comments are not displaying when viewing ...
When the incident is been assigned to available agent in SOW, usually the notifications will appear, we would like to have audio sound (connect_alert.mp3),but we were unable to hear anything when notification appears. We tried by updating the site s...
Hello everyone,I’m currently working on customizing the Agent Workspace in ServiceNow (SOW), and I’d like to modify the behavior of the "Accept" button that appears for agents in the Inbox.Specifically, I want to know:Where is the "Accept" button con...
While creating Inc templates , noticed bug that when i select a category , sub categories are not properly available.Category and subcategories are not mapped correctly. Not all Sub categories are available in SOW.
I am really stuck on this one. I need to change the Caller information that is displayed in the Record Information contextual sidebar but I can't find anything for Xanadu or Yokohama; everything I find is completely different from how it exists toda...
I've one query how to customized the summary section in service operations workspace incident overview without clicking the pencil icon form should be visible. can anyone help me on this, your input would be more valuable
Where is the config that defines what/when buttons are hidden if screen size is low?When I'm on my laptop and havd 150% zoom buttons are hidden/moved. Where can I see what triggers this?
I have a query as you see the below screenshot i have marked as red so my concern is i want to add new row in that how can i achieved it your input would be more valuable.
