We would like to display the assets for a customer on the incident form or related link. We have the CI field on the form but have changed naming schemes and people only know the asset tag for their computer and not the newly generated name. If we co...
Hi all, We activated and Configured the Notify Twilio Driver for a customer, so he can send SMS from Tasks. This is working great in the Classic UI via a related Link UI Action. But on the Service Operation Workspace, the "Send SMS" Action is visibl...
Hello Community,Could you please let me know on how to configure/activate the following options on an incident record in Contextual side panel tab in SOW workspace."Similar open incidents""Similar resolved incidents""Similar major incidents"Thanks in...
How do I create a Close Button (UI Action) so that the Generative AI box pops-up like the Resolution button does? I've copied the UI Action, script and Workspace Client Script and modified it so that the State gets changed to 7 instead of 6, but the...
When viewing incidents in classic, it is possible to access "Analytics on Assignment Group" via OOTB button next to Assignment group field. I would like to know if it is possible to enable access to this view from the incident form in SOW.
Hi all, I am attempting to modify the ITSM Homepage donut visualizations without changing any OOTB UX client script includes. ServiceNow have advised that I need to modify or replace the "SowIncidentLandingPageUtils" [sys_ux_client_script_include] wh...
I need to display this Assigned to me button only to the users who has role ITIL and he should be from department sales .. how can i do that in ui builder
Hi All, Can anyone tell some information on where we use SOW Modal View in Service Operations Workspace Incident Module? I can see, we have below view and fields added to it, but couldn't find more information on where this view is being used. Could ...
We are currently on the Washington release and working in the Service Operation Workspace. On the Dashboard page there is a "Insights" button that comes included within SOW. It looks that like it is tied to displaying Key Performance Indicators. Cann...
Hi All,We have a notification that is being generated and displayed in the agent workspace.The filter condition is set to "State Changes," and the notification is being triggered for all state changes.However, our requirement is that the notification...
Hi All We have one URL field in the Incident form, that is having an Lock symbol to unlock it and to update the URL and then to lock. But in the SOW and the Agent workspace, this field is visible as an single line text field and no lock symbol also. ...
Since upgrading to Xanadu, the Opened field on the Summary tab for an Incident in SOW is missing. It should be located in the left column, between Number and State. Here's a screenshot of the form: I checked the form config for SOW-Incident-Overview,...
Hi I am looking to have a report added to Service Operations Home page so that the team can see the incidents that are on Hold and next action date. (I have attached a copy of our Home Page) Our platform providers are advising that this involves a ...
Is there anything in Service Now that is OOB so from a Service Desk perspective the Team can use to log call backs in. The Incident module within Service Operations Workspace, lets you put tickets On Hold, but no option for a Next Action Date ( which...
Hi all. On the Core UI, a Suggestion field allows you select from a pre-defined list of choices when you click the lightbulb icon, or using type-ahead, while also allowing you to type your own value if you wish. The Short description field works like...
