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Loading & Parsing an Excel File (Client Side)

  Introduction Have you ever wanted to know how to process and Excel file without using import sets, keep reading.. this article is going to rock your ServiceNow world. Business Use Case One of my customers wanted an easy way to load CIs in the Impa...

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Oscar Lopez by Mega Guru
  • 24414 Views
  • 9 comments
  • 21 helpfuls

Business Requirement Template ITSM- Part 2(Change Management)

Requirement gathering during the kickoff meeting is and will always be a crucial step. Since it’s a stepping-stone for any implementation, it’s crucial that it should not be messed up and it must go in a smooth way.  Part 1 for Incident Management I ...

Dhruvii by Kilo Sage
  • 7663 Views
  • 6 comments
  • 44 helpfuls

Normal Change Templates vs. Standard Change Approvals

Neither Normal Change Templates nor Standard Change Approvals are OOB ServiceNow functionality.  And having approvals on Standard Change fundamentally goes against ITIL's definition of Standard Change.  But how do you implement a way to create routin...

Populating CMDB Network CIs using the Meraki Dashboard API

As part of our ServiceNow CMDB implementation, I found the Meraki Dashboard API to be a straight forward way to build out a representative CI heirarchy of our network environment. This includes building parent-child relationships from Organization to...

ltgjsears by Kilo Explorer
  • 8310 Views
  • 8 comments
  • 7 helpfuls

Working with Standard Changes in Flow

Need: I was presented with a need to schedule a standard change to be created every 6 months to change passwords of the domain admin accounts. Though this will be something we can incorporate for any repeated standard change. Because Flow is the new ...

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rhysbrennan by Tera Expert
  • 8283 Views
  • 2 comments
  • 0 helpfuls

What is IT Change Management

What Is IT Change Management? Article by Don Hall  Change types (servicenow.com) Information Technology (IT) change management is a structured process for reviewing proposed IT system or service changes. This process occurs prior to implementing the ...

Bulk load / Importing Standard Change Templates

Hey Everyone,   This articles explains how to bulk import the standard change templates using transform maps. The target table used is "std_change_proposal" Standard Change Proposal table.   To download the templates of any particular table follow th...

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Laukik by Tera Contributor
  • 3884 Views
  • 1 comments
  • 1 helpfuls

What's the deal with Change Approval Policies?

How can I configure approvals for my change requests in Service Now? The video below shows you how. In Madrid, approvals for change requests are no longer configured in the approval activities in workflows. Instead, a new workflow activity type is ca...

Jason Nichols by ServiceNow Employee
  • 8718 Views
  • 8 comments
  • 15 helpfuls

Sequential Implementation Change Tasks

I have had a several customers who required implementation change tasks to be activated in a sequential order.In this case, the implementation tasks should be created before the change is submitted for approval and uses the “Change Task Type” and the...

ATF Steps for Change Risk Assessment [HOWTO]

Many of us have the problem to automate the change process due to the Risk Assessment.In the process you have to press the "Fill Out Risk Assessment" and "Execute Risk Calculation" UI actions for risk assessment in order to proceed with the test. As ...

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eagleman by Giga Contributor
  • 18043 Views
  • 11 comments
  • 10 helpfuls
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