Recently I was tasked with setting up on-call for a record beyond the incident table. Most of work needed to accomplish this was straight-forward (scratch that … let’s say manageable. Can we please modernize on-call? Those OOB workflows are a tangled...
script: padleft function - Pad a number to two, three, four digits with Javascript Como preencher um número com zeros à esquerda Como rellenar con ceros a la izquierda function padleft(strPad, intSize) { var s = String(strPad); while (s.length < (...
Scenario: There are two tables Books and Bookstore. Bookstore contains Store Name, Owner, Location and reference to Books table for Available books. We need to calculate & update the total price of selected book's and that should reflect in Service C...
This article is to trigger approvals for selected CIs from variable and create tasks only for the approved CIs Step 1: Workflow activity: Approval User, in case of group use Approval group and set the getValue appropriately answer = myScript(); func...
To configure the search for a reference variable on a catalog item based on two columns. The following steps are required. For example, search a product with a name or number. This can be achieved by adding below line of code in variable attributes r...
Below are the issues to be aware of in Service Portal after Rome upgrade: After upgrading to Rome, whenever a category is selected in the Service Portal, the list of catalog items displayed is not updated, despite the URL being updated to the sys_id ...
Issue Client side UI Actions are not supported on the Service Portal: https://serviceportal.io/docs/documentation/form.md UI ActionsAll Server-side UI Actions are supported, with one important distinction - setRedirectURL() operations are ignored, du...
There is a proposed solution to fetch the details of a location record suce as latitude,longitude,timezone,offset etc based on the address fields such as street,city,country in servicenow. This requires the Google API which needs a google key to gene...
Requirement : Implement User criteria for the choice list variable in the catalog item and not for the entire catalog item. Based on the logged in user's Region/Country/Location/Groups , a particular choice in the choice list variable should be made...
Few of the most common problems that occurs in Update set: 1.?? Error type: Missing object Example: “Could not find a record in sys_ui_policy referenced in this update” 2.?? Error type: Collision Example: ”Found a local update that is newer than this...
Hello, This article is about how to create a standard change request using a template in a business rule (or any server side code). It is valid for Jakarta or higher releases. In the earlier verions, a template can be applied to a standard change req...
RecordFieldGetter- An OOB ServiceNow Script include which can be used to get a value of any field from any table from the Client Side as shown below. Input Arugments- sysparm_name- Always getValuesysparm_table-- Any table namesysparm_sys_id- Sys_id ...
we can call Email script from email template it's help us to reduce the calling the email script for multiple notification . if we use one template for multiple example : incident,problem,change we set template as a same but we can reuse our code wi...
Hiding the more options icon on the form for the All tables . For that we have to create the UI script. and Check the Global Icon. into the script write this method. addLateLoadEvent(function(){$j('#toggleMoreOptions').hide();}); Note: This is appli...
We recently had an issue where random users were being met with the following error message when attempting to submit record producers and catalogue items via the service portal: "Something went wrong and your request could not be submitted. Please c...
Check out our new virtual event series Live on ServiceNow to help you deploy, adopt and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a solutions expert. You can choose to attend a webinar to...
Need to create a Scheduled Job and don't know code? Not a problem! This video provides 3 codeless examples of how to create scheduled jobs. Enjoy!https://www.youtube.com/watch?v=wGQPuod7kP0
Hi community, I've been asked on different occasions if I could share an animated ppt presentation I frequently use, showing an everyday example of why it makes more sense to operationally focus on SLAs rather than incidents. The variations I've used...
Process 1 : Step 1: Create below Script Include : var C_AttachmentUtils = Class.create(); C_AttachmentUtils.prototype = { initialize: function() { }, copyAttachment: function(attachmentId, receiverTable, receiverId) { var grAtt = new Gl...
***Most of the readers might be aware of this topic, however sharing it as it is a critical issue for the folks who are not aware of this topic*** Have you ever run a query and you think is good enough but ultimately it affects the database badly? ...
seanflack
Dan Bruhn
Lindsey G-Prada
ServiceNow
Lisa Latour
Steph Morillo
