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Adding value to your IT Services

"With regard to excellence, it is not enough to know, but we must try to have and use it." ~ Aristotle Achieving excellence is a journey and not an overnight achievement those real-world organizations tend to strive for. A very evident question every...

Bulk load / Importing Standard Change Templates

Hey Everyone,   This articles explains how to bulk import the standard change templates using transform maps. The target table used is "std_change_proposal" Standard Change Proposal table.   To download the templates of any particular table follow th...

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Laukik by Tera Contributor
  • 3420 Views
  • 1 comments
  • 1 helpfuls

Some more important daily use scripts - Part 2

Below are some more useful scripts 1. How to get data from server-side to client-side.     Get single string value    Create a client callable script include var AjaxUtil = Class.create(); AjaxUtil.prototype = Object.extendsObject(AbstractAjaxProcess...

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Multi-line comments in notification template

One of the requirement I was working on in Servicenow was to generate a notification when an RITM is commented. The issue was as follows: When user enters multi-line comment on RITM for example: "This is a test This comment is on line 2" I used an em...

Varun30 by Giga Expert
  • 3003 Views
  • 3 comments
  • 3 helpfuls

FQA of Incident Management

Get started with Incident Management and check out these FAQs about process, states and more on Incident.  We'll go over a few aspects like: Basic understanding of Incident ManagementThe Incident Management LifecycleMajor Incident ManagementAnalyzing...

Some important daily use scripts

While reviewing community questions, I decided to write an article having some common useful scripts. 1. How to get duplicate records. /* Below script will return all the duplicate records sys_id and display name except the oldest one. Due to below ...

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Try it [Portal] Button for Service Catalog and Order guide

Hi there, Created a simple Try it [Portal] Button for catalogs and order guides. When ever we are working on the catalog or order guide we usually go to the portal page and open the item but by using this button we can open the items from the native ...

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Murthy Ch by Giga Sage
  • 3569 Views
  • 8 comments
  • 16 helpfuls
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