Import Set General Flow of Operations

On-Change Client Side Scripting Scenarios with if loop

Client Side Scripting Client scripts run on the client (web browser). You can use client scripts to define custom behaviours that run when events occur, such as, when a form is loaded or submitted, or a cell value changes. Proper client-side processi...

ITSM Pro Assist Series - PI Micro-certification Course

ITSM Pro Assist Series Attendee Forum Predictive Intelligence Micro-Certification Course Please use this space to ask questions and share information related to the PI Micro-cert session in the ITSM Pro Assist Series Predictive Intelligence Phase, De...

ITSM Pro Assist Series - LAB Accelerate Incident Resolution with Predictive Intelligence and Flow Designer

ITSM Pro Assist Series Attendee Forum Predictive Intelligence LAB Accelerate Incident Resolution with Predictive Intelligence and Flow Designer Please use this space to ask questions and share information related to the PI LAB session in the ITSM Pro...

ITSM Pro Assist Series - PI Office Hours

ITSM Pro Assist Series Attendee Forum Predictive Intelligence Office Hours Please use this space to ask questions and share information related to the PI Office Hours session in the ITSM Pro Assist Series Predictive Intelligence Phase, December 7-8, ...

ITSM Pro Assist Series - PI Use Cases, Challenges & Lessons Learned

ITSM Pro Assist Series Attendee Forum PI Use Cases, Challenges & Lessons Learned Please use this space to ask questions and share information related to the PI Use Cases, Challenges and Lessons Learned session in the ITSM Pro Assist Series Predictive...

Show parent child incident relationships - display in field message

  Within IT Service Management and especially within Incident Management you often see the case that you have multiple calls or inquiries regarding the same issue. In Incident Management there is an option that you can build a parent/child relation...

Track who is exporting record from list view of any table

Problem Statement: If any user download any data from the list view of any table it was very tough to track them.  Scope: Global Application  Risk: We have to edit OOB Export UI context Menu so during upgradation it may impact. Solution Step: 1- Crea...

[Cross-post] New in Rome! Automatically translate your Virtual Agent topics and NLU models to different languages

Combine the powers of Virtual Agent, NLU, and Dynamic Translation!   If you're using the Virtual Agent and want to apply different languages, in the Rome release you no longer have to manually translate your Virtual Agent topics via message strings....

How to ask script related queries in community while posting community questions

I have seen lot of user posting script related queries  in plain text this will be very hard to analyze the syntax error of code you have posted in your questions.please follow the screenshots  to create questions related to scripts in ServiceNow com...

Getting value of choices from List Collector through (IF Condition)

Hi Guys, So I ran into this issue for Setting up the IF condition for grabbing Value from List collector I somehow managed to resolve the issue. Please use this Script if you are having similar issues. Please Mark if this is helpful.   Thanks     an...

ATF Server Side Script Step for Change Risk Assessment [HOWTO]

ServiceNow do not provide in the change process the Risk Assessment calculation via ATF. Without risk calculation it not possible to proceed to the next step. Also, it is not possible to interact with the popup window of the questionnaire and to pres...

Major Incident Management (MIM) - Edit the Resolve button modal popup window to account for custom fields

Do you need to require an additional field for Incident resolution but are not sure how to edit the Major Incident workbench Resolve button to account for this? If so, you are at the right place, and I hope this helps you! **As a quick caveat, this d...

Improve your return to work experience with ServiceNow Virtual Agent

By leveraging Virtual Agent and our integration with Microsoft Teams you can simplify your employees' experience returning to work. Virtual Agent enhances self-service and meets users where they are.

REST Message: Create an Incident and fetch the incident number and sys_id from target SN instance using POST HTTP method

Scenario: Create an Incident on the target SN instance and fetch the created incident number and sys_id from target to source SN instance using POST HTTP method.   1] In the source SN instance on the Incident form: Configure -> Form Layout -> Add Cor...

What is IT Change Management

What Is IT Change Management? Article by Don Hall  Change types (servicenow.com) Information Technology (IT) change management is a structured process for reviewing proposed IT system or service changes. This process occurs prior to implementing the ...

ITSM Welcome Guide

Welcome to ServiceNow®IT Service Management Are you ready to start your ITSM implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designed to set you...

September Store Release - ITSM Virtual Agent and Virtual Machine Management

ITSM Virtual Agent helps you manage a Virtual Machine using conversation flows. This conversation flow leverages the capabilities available with ITSM Virtual Agent and ITOM cloud provisioning and governance to start, stop, terminate, describe, and pr...

ServiceNow® Performance Analytics Deployment Guide

ServiceNow® Performance AnalyticsDeployment Guide   Congratulations on activating Performance Analytics as part of your ITSM Pro subscription! Get ready to put the power of data in the hands of your stakeholders so they can anticipate trends, priori...

ServiceNow® Predictive Intelligence Deployment Guide

You recently activated Predictive Intelligence as part of your ITSM Pro subscription. Congratulations! You’re now ready to unlock the power of machine learning to help your organization work faster and smarter.  We know you’re anxious to get going....