How can I find guidance on UAT and post go-live support for Virtual Agent? Take a look at this snapshot below, and if you want to read more about reviewing results, setting up a feedback loop, etc., simply download the attached PPT deck. Did you kno...
How can I get started with training for Virtual Agent? Take a look at this snapshot below, and if you want to read more simply download the attached PDF. Did you know? This article is a part of a series of documents and you can explore more by scroll...
What are the leading practices for continual improvement with Predictive Intelligence? Take a look at this snapshot below, and if you want to read more, simply download the attached PPT deck. Did you know? This article is a part of a series of docum...
Novant Health's IT team works hard to deliver exceptional experiences to patients and employees At 15 hospitals and more than 350 physician practices, Novant Health's clinicians deliver remarkable experiences for patients. They form personal connec...
How can I maintain best practices after implementation? Take a look at this snapshot below, and if you want to read more about reviewing results, setting up a feedback loop, etc., simply download the attached PPT deck. Did you know? This article is ...
How can I implement Performance Analytics? Take a look at this snapshot below, and if you want to read more, simply download the attached PPT deck. Did you know? This article is a part of a series of documents and you can explore more by scrolling t...
KAR selects ServiceNow IT Service Management to manage its mission-critical IT services KAR Auction Services provides innovative remarketing solutions for the wholesale used vehicle industry. As a technology-driven company, KAR depends on IT to mai...
Information technology permeates every aspect of MGM’s operations As one of the premier integrated resort operators in Macau with two properties, MGM MACAU and MGM COTAI, MGM’s business is inextricably linked with technology. From gaming floors to ...
ServiceNow® Predictive Intelligence The business challenge Business leaders everywhere recognize the potential of machine learning to accelerate and drive digital transformation, but questions about practical applications of these technologies and...
ServiceNow® Performance Analytics The business challenge The business climate has never been more complex or competitive. Data is becoming increasingly attainable, yet most organizations still do not understand how to derive value from it. Static ...
Hi everyone, When you are new to Servicenow sometimes you get confuse with Asynchronous and Synchronous so I will explain this with an example just to understand why it is recommended to use Asynchronous instead of Synchronous so lets start with A...
As businesses move towards a digital ecosystem, it is important to leverage a powerful platform that can meet your evolving requirements and can also scale as your business scales. ServiceNow brings endless possibilities for improvement, efficiency, ...
Scripted REST API - For Knowledge Base Articles This document explains how to create a Scripted REST API from Servicenow to search Knowledge Base Articles from any external web applications, details for consuming/testing the REST API is also explain...
While working on an integration with Meraki I realised that the merakiAuthUserId which is required for the getNetworkMerakiAuthUser API call is just the base64Encoded string of email,accountType So as an example var email = "test.meraki2@gmail.com";...
In the age of social media it's important to access Twitter from ServiceNow. Here is a handy library to help you. var socialTracker = Class.create(); socialTracker.prototype = { initialize: function() { }, searchTwitter: function (searchFor){ ...
ServiceNow and BMC Remedy are two of the biggest giants in the IT managed services industry, accounting for up to 50% market share. Both companies have earned their reputation owing to a long list of satisfied clientele, multiple awards and ground-br...
IT Service Management (ITSM) solutions are gaining prominence in the New Normal more than ever. The reasons are - reduced IT costs and the standardized IT service delivery within the organization. Having said that, here’s a lowdown of the salient fe...
IT Service Management (ITSM) includes various activities involved in - creating, designing, delivering, supporting and managing IT service lifecycles. One of the most common ITSM for IT professionals is often in the form of IT support services they r...
When you speak about IT Service Management or ITSM solutions, you refer to the maintenance and structuring of an organization’s IT services. ITSM delivers well-designed assistance to the end-user. When you talk about Service Request in ITSM, it refer...
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Dan Bruhn
Lindsey G-Prada
ServiceNow
Lisa Latour
Steph Morillo
