Scripted REST API - For Knowledge Base Articles This document explains how to create a Scripted REST API from Servicenow to search Knowledge Base Articles from any external web applications, details for consuming/testing the REST API is also explain...
While working on an integration with Meraki I realised that the merakiAuthUserId which is required for the getNetworkMerakiAuthUser API call is just the base64Encoded string of email,accountType So as an example var email = "test.meraki2@gmail.com";...
In the age of social media it's important to access Twitter from ServiceNow. Here is a handy library to help you. var socialTracker = Class.create(); socialTracker.prototype = { initialize: function() { }, searchTwitter: function (searchFor){ ...
ServiceNow and BMC Remedy are two of the biggest giants in the IT managed services industry, accounting for up to 50% market share. Both companies have earned their reputation owing to a long list of satisfied clientele, multiple awards and ground-br...
IT Service Management (ITSM) solutions are gaining prominence in the New Normal more than ever. The reasons are - reduced IT costs and the standardized IT service delivery within the organization. Having said that, here’s a lowdown of the salient fe...
IT Service Management (ITSM) includes various activities involved in - creating, designing, delivering, supporting and managing IT service lifecycles. One of the most common ITSM for IT professionals is often in the form of IT support services they r...
When you speak about IT Service Management or ITSM solutions, you refer to the maintenance and structuring of an organization’s IT services. ITSM delivers well-designed assistance to the end-user. When you talk about Service Request in ITSM, it refer...
Hi All, Recently, I have received a requirement from one of the customers that they want to cancel the Incident or multiple incident from the list view with mandatory cancel reason to pop up during cancelation. I thought of sharing this as this migh...
How can I configure approvals for my change requests in Service Now? The video below shows you how. In Madrid, approvals for change requests are no longer configured in the approval activities in workflows. Instead, a new workflow activity type is ca...
*german version below* Being a Trainer, students ask me how they can prepare for their CIS ITSM exam. Here are my tips, that conceptually apply also to other topics: 0. read the exam specification: https://www.servicenow.com/content/dam/servicenow/ot...
Some implementations are only as good as their documentation. One of the earliest things I implemented when I joined UC Davis was the push to have good release notes; good in terms of being both detailed and user-friendly, which means being able to e...
(Click here to view more details about Service Catalogs --> https://bit.ly/3lB8awD)Introduction: Basically when there is an issue, user will raise an incident/problem request. But when a user wants to have access to a particular application, create ...
Hi Let's assume you want to remotely update Short Description of your favorite Incident in ServiceNow instance. How to approach this by leveraging low-code development technique and Rest API? Please see below few very simple steps. 1) Create sub-flow...
Very Simple Method to Show Incident List on Portal Page Using Widget we are going to show the list of Incident’s on Portal Page. Follow the below simple steps to develop the logic. (Note: to get the Source Code click here --> http://bit.ly/2J2DJBU) S...
I have had a several customers who required implementation change tasks to be activated in a sequential order.In this case, the implementation tasks should be created before the change is submitted for approval and uses the “Change Task Type” and the...
Hi Everyone! A few weeks after our Go-Live of ServiceNow I received a request from someone on our Service Desk to think about a TinyURL-Like service for sharing links to tickets across our organisation. While it works to just copy/paste the ugly URL...
I have seen few question about how to search asset using scanner/camera on Agent Mobile app so here are the instructions. 1. Create Data Item (like below) Name: Assets Master 2. Create Applet Name: Asset Search If you want to update asset reco...
So, I got a requirement from a customer to find a way to read attachments content of incident in order to find if they hold finance data like invoices, bank statements and then associate the incident to relevant assignment group. When I analyzed the ...
It is quite challenging to define an overloaded term, as the implication and usage of such words have varying meanings. The same applies to ‘Automation’. This is usually perceived as a mechanism to kick off repetitive and mundane tasks with varying i...
Hello All, PFB article to do scripting in ServiceNow. Introduction to Scripting In this chapter, we're going to get a basic introduction to scripting in ServiceNow. As with the rest of we assume a basic understanding of the JavaScript scripting la...
seanflack
Dan Bruhn
Lindsey G-Prada
ServiceNow
Lisa Latour
Steph Morillo
