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Is data qualiy important for ITSM

Hello community, I am University student, currently working on data quality as my thesis topics. I am trying to explore relation between ServiceNow and Data Quality. I would love to hear about your thoughts on the subject. I have bundled couple of qu...

ITSM Pro Assist Series - VA Demo & Best Practices Session

ITSM Pro Assist Series Attendee Forum Virtual Agent Demo & Best Practices Session Please use this space to ask questions and share information related to the VA Demo & Best Practices session in the ITSM Pro Assist Series Virtual Agent Phas...

Trina Marxen by ServiceNow Employee
  • 497 Views
  • 2 comments
  • 1 helpfuls

ITSM Pro Assist Series - VA Micro-Certification Course

ITSM Pro Assist Series Attendee Forum Virtual Agent Micro-Certification Course Please use this space to ask questions and share information related to the VA Micro-Cert course in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021.  S...

Trina Marxen by ServiceNow Employee
  • 2862 Views
  • 19 comments
  • 7 helpfuls

On-Change Client Side Scripting Scenarios with if loop

Client Side Scripting Client scripts run on the client (web browser). You can use client scripts to define custom behaviours that run when events occur, such as, when a form is loaded or submitted, or a cell value changes. Proper client-side processi...

Community Alums by Community Alums  
  • 2847 Views
  • 1 comments
  • 8 helpfuls

ITSM Pro Assist Series - PI Micro-certification Course

ITSM Pro Assist Series Attendee Forum Predictive Intelligence Micro-Certification Course Please use this space to ask questions and share information related to the PI Micro-cert session in the ITSM Pro Assist Series Predictive Intelligence Phase, De...

Trina Marxen by ServiceNow Employee
  • 1385 Views
  • 11 comments
  • 4 helpfuls

ATF Server Side Script Step for Change Risk Assessment [HOWTO]

ServiceNow do not provide in the change process the Risk Assessment calculation via ATF. Without risk calculation it not possible to proceed to the next step. Also, it is not possible to interact with the popup window of the questionnaire and to pres...

sergo11221 by Tera Contributor
  • 2626 Views
  • 3 comments
  • 3 helpfuls

REST Message: Create an Incident and fetch the incident number and sys_id from target SN instance using POST HTTP method

Scenario: Create an Incident on the target SN instance and fetch the created incident number and sys_id from target to source SN instance using POST HTTP method.   1] In the source SN instance on the Incident form: Configure -> Form Layout -> Add Cor...

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Configuring Assessments and creating stakeholders

Hi, Appendix for this article can be found Here We use assessments to evaluate, score, and rank records from any table in the system. In this article we shall see how to configure assessment, create stakeholders and then generate assessments. Step 1:...

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Hassan Ahamed by ServiceNow Employee
  • 5583 Views
  • 7 comments
  • 6 helpfuls
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