ITSM Pro Assist Series Attendee Forum Virtual Agent Customer Use Case Session Please use this space to ask questions and share information related to the VA Customer Use Case session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2...
Hi all, In some cases we could have in the same group members speak different languages, like assignment_group or watch_list or …. In this section we will handle the notification sent to watch_list and the caller_id when a comment has been added, for...
Hi All, Hope you have come across a scenario where you perform certain use cases on ARRAYS like 1. find element out of the given array 2. find the difference between two array's and what is the difference value 3. find the index of element if it...
This guide gives you a collection of best practices for a successful implementation of Service Catalog.Service Catalog provides a view of available, pre-defined products and services offered by corporate departments such as IT, HR, and others in your...
Assume a scenario, a customer asks you to design a catalog item, the requirements are - A new form called "XYZ Access" and form fields should be - Requested for - reference fieldRequest type - choice field with 6 choicesUser profile - choice field wi...
Hi, This Modal widget is a similar concept to Add-Row functionality on the catalog item. Instead one can insert a Database record with leaving the current form. HTML: <div> <button class="btn btn-{{options.color}} m-b" ng-click="openModal()">{{...
After making several updates to a complicated form, I found that even leaving some space between the order value of the original variables wasn't sufficient and I needed to reorder many variables to get space to add new formatters and fields. I also ...
Hello community, I am University student, currently working on data quality as my thesis topics. I am trying to explore relation between ServiceNow and Data Quality. I would love to hear about your thoughts on the subject. I have bundled couple of qu...
ITSM Pro Assist Series Attendee Forum Virtual Agent Demo & Best Practices Session Please use this space to ask questions and share information related to the VA Demo & Best Practices session in the ITSM Pro Assist Series Virtual Agent Phas...
ITSM Pro Assist Series Attendee Forum The Importance of Virtual Agent + Teams Session Please use this space to ask questions and share information related to the VA + Teams session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 20...
ITSM Pro Assist Series Attendee Forum Virtual Agent Micro-Certification Course Please use this space to ask questions and share information related to the VA Micro-Cert course in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021. S...
Client Side Scripting Client scripts run on the client (web browser). You can use client scripts to define custom behaviours that run when events occur, such as, when a form is loaded or submitted, or a cell value changes. Proper client-side processi...
ITSM Pro Assist Series Attendee Forum Predictive Intelligence Micro-Certification Course Please use this space to ask questions and share information related to the PI Micro-cert session in the ITSM Pro Assist Series Predictive Intelligence Phase, De...
ITSM Pro Assist Series Attendee Forum Predictive Intelligence LAB Accelerate Incident Resolution with Predictive Intelligence and Flow Designer Please use this space to ask questions and share information related to the PI LAB session in the ITSM Pro...
ITSM Pro Assist Series Attendee Forum Predictive Intelligence Office Hours Please use this space to ask questions and share information related to the PI Office Hours session in the ITSM Pro Assist Series Predictive Intelligence Phase, December 7-8, ...
ITSM Pro Assist Series Attendee Forum PI Use Cases, Challenges & Lessons Learned Please use this space to ask questions and share information related to the PI Use Cases, Challenges and Lessons Learned session in the ITSM Pro Assist Series Predictive...
Within IT Service Management and especially within Incident Management you often see the case that you have multiple calls or inquiries regarding the same issue. In Incident Management there is an option that you can build a parent/child relation...
Problem Statement: If any user download any data from the list view of any table it was very tough to track them. Scope: Global Application Risk: We have to edit OOB Export UI context Menu so during upgradation it may impact. Solution Step: 1- Crea...
Combine the powers of Virtual Agent, NLU, and Dynamic Translation! If you're using the Virtual Agent and want to apply different languages, in the Rome release you no longer have to manually translate your Virtual Agent topics via message strings....
seanflack
so_lagedamond
Dan Bruhn
ServiceNow
Lindsey G-Prada
LisaLatour
Steph Morillo
