In our current solution we have our customers (end users) interact with Requests through the service portal, and our fulfillers work off of Tasks in the system. We had an issue where fulfillers were adding attachments to a Task and asking our custome...
Get started with Incident Management and check out these FAQs about process, states and more on Incident. We'll go over a few aspects like: Basic understanding of Incident ManagementThe Incident Management LifecycleMajor Incident ManagementAnalyzing...
While reviewing community questions, I decided to write an article having some common useful scripts. 1. How to get duplicate records. /* Below script will return all the duplicate records sys_id and display name except the oldest one. Due to below ...
What is this utility and how does it help?This utility helps to create change requests using a template just like a standard one but follows the workflow built on normal change. This will help create a change request with child tasks and are availabl...
Latest Agenda: April 19 - Launch Virtual Agent with different experiences Cross-posting in this forum in case you missed it - Check out our Virtual Agent Academy, a live demo + Q&A video series hosted every other Tuesday. All sessions are recorded...
Cross-posting in this forum in case you missed it - Check out our Virtual Agent Academy, a live demo + Q&A video series hosted every other Tuesday. All sessions are recorded and posted to YouTube - playlist. Click Here to Register, and get notified...
I was trying to find the schedule publish process for Kb and i faced the situation the field "scheduled_publish_date" doesn't exist and this behaviour is related with com.snc.knowledge_advanced Plugin plugin (when isn't installed) therefore after ins...
Hello there, As I have seen many questions in community on how to populate the data into catalog form using scripting. So I decided to write this small article... 1) Using GlideAjax: Using this, will get all user details easily and its best practice ...
Hi there, Created a simple Try it [Portal] Button for catalogs and order guides. When ever we are working on the catalog or order guide we usually go to the portal page and open the item but by using this button we can open the items from the native ...
The motivation to write this article comes from this post. https://community.servicenow.com/community?id=community_question&sys_id=336b4737db45d850190dfb243996191c There was a requirement to build a catalog form for rehiring candidates . So we had to...
This document covers step to step instruction to use ServiceNow REST APIs to collect data from any table using Cribl collector. Our requirement was to pull Configuration management database (CMDB) configuration item (CI) data from Servicenow every ho...
IntroductionAs a current BMC shop taking a serious look at a move to ServiceNow, we currently have a substantial investment in BMC's tool stack in the monitoring, event management, and discovery space.One of the tools from BMC that we would need to i...
New in June New: Topic Block to add MS team meeting linkChanged: Create Zoom Meeting Link (Template)Set OOO reply Exchange Server (Template) Install or update here: ServiceNow Store - ITSM Virtual Agent Conversations
Today, Microsoft announced Windows 365, a cloud service that introduces a new way to experience Windows 10 or Windows 11. Windows 365 takes the operating system to the Microsoft Cloud, securely streaming the full Windows experience, and we are happy ...
About ServiceNow ® BenchmarksWhat is ServiceNow ® Benchmarks?ServiceNow Benchmarks is a ServiceNow application that enables customers to compare their service management performance to industry averages. This enables customers to drive meaningful c...
Hello Everyone,I'm writing this article with an intention to help people who may come across akin kind of requirement in future.Use case - I had a checkbox field on the form of (table hardware asset) which should be true if the attached file has any ...
issue i came across while loading the asset/cmdb data from excel sheet if if the excel sheet contains a coloumn name imei number of demo data:990,004,807,794,000(15 digits)after loading the data in staging table of all the values of field name imei...
Until the new React JS gets baked into ServiceNow, we have to continue using the angular JS portal. One useful component is the sn-choice-list, but like all of these kind of components, it is POORLY documented. There are some useful community posts t...
This one's documented in a HI KB, but there's no workaround, so sharing for anyone else who runs across it... Here's the script I used: if (grItems){ item.variables = $sp.getRecordVariablesArray(grItems); // workaround for PRB1493597 (https://s...
We had a challenging set of requirements from a customer. They needed a bunch of mandatory fields (easy enough with UI Policies) but there was a twist—they needed: Fields that were mandatory ONLY if the person wanted to send the record for approvalFo...
seanflack
Dan Bruhn
Lindsey G-Prada
ServiceNow
Lisa Latour
Steph Morillo
