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Workaround for PRB1493597: $sp.getRecordVariablesArray() returns the sys_id as the display_value for fields of type "Requested For"

This one's documented in a HI KB, but there's no workaround, so sharing for anyone else who runs across it... Here's the script I used: if (grItems){ item.variables = $sp.getRecordVariablesArray(grItems); // workaround for PRB1493597 (https://s...

Automated Test Framework(ATF) - Timeout Error

Test steps are returning Success but it’s failing with timeout error. Error: The test timed out because the max execution time (600 seconds) was reached  When running ATF tests that have client-side steps that will envoke the client test runner, test...

Community Alums by Community Alums  
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  • 2 helpfuls

Paris and Templates

Hello All, I wanted to provide some insight on Templates within Paris.  Paris Version of ServiceNow not takes into account dependecies and respects available choice values. For instance a Person setting a template up previously was able to put a Valu...

How to design a standardized service catalog

Here is the best practice will help you create a world‑class service catalog design, governance, and maintenance process that: Optimizes customer experience and process efficiencyBuilds a robust catalog structure to improve search and set the r...

Solution - Changing field style by SLA state

I had this buried within another post so I thought I would share it here as I see this type of question get asked a lot on the community.My solution will not be perfect for everyone, but it should give a nice base to start from:First I created a new ...

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sable by Mega Contributor
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Service Level Agreement - SLA

Hello All,   As a beginner in Snow,I was looking for steps to implement SLA and sending SLA notification if its in breached stage or completed or as per the requirement,however was not able to find the complete article for the same.Hence,wish to shar...

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Basic concepts for List and forms

This article for all but specially freshers who is new to service now because when I was new to service now it was very difficult to understand the flow related forms list or configuration respect to it so base on this I have created this article to ...

Language Switch on Service Portal

Introduction We have come across various projects in which there is a requirement for Language Switch on Service Portal to simply set language as per user's preference. Pre-requisites This functionality works for only if system has two languages. Sol...

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IBM Watson Translator Integration with ServiceNow

Hi All, some time ago I integrated ServiceNow instance with IBM Watson Translation Service. Writing steps here with the hope that it's useful for anyone trying to do a similar integration. Step 1- Go to https://cloud.ibm.com. Create an Id if you do n...

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