Resolved! How to trigger approval on the catalog task after task's state changes to close complete through workflow
How to trigger approval on catalog task after task's state changes to close complete through workflow
Forum Posts
How to create Problem task automatically?
When we create problem record that time automatically create problem task records
Resolved! How to restrict other domain tickets from user even if they have multiple domain visibility with respect to domain picker
Hi All The below user has 2 domain visibility's both Accenture and demo but when he loggedIN if he is in the demo domain then also he can able to see Accenture domain tickets , That should not happen If the loggedIN user is not in that domain then th...
How to stop or reject a record to be created/inserted in Target Table using transform map when the value for that field does not exists in user or group Table?
How to stop or reject a record to be created/inserted in Target Table using transform map when the value for that field already exists in user or group Table? Eg: If my excel column 'User' has a value say July then this value should be rejected and ...
Restrict Workspace List Category
Hello,I have a requirement for agent workspace. There are set of users that do not use incident/change modules but they use catalog tasks and RITM's. Is there a way to hide incident/change list categories from their view.Please suggest. This function...
Resolved! ldap issue, ldap is working withour mid server configuration but not working with mid server configuration
ldap issue, ldap is working withour mid server configuration but not working with mid server configuration without mid server connection is successfull with mid server connect is giving this error "ldap://server name:port/ LDAP connection has been cl...
Resolved! How to add one year to a date field using client script(on change) + script include
How to add one year to a date field using client script(on change) + script includeThere are two fieldsStart date and End date whenever I will select Start date I want to put one year to the End date by using on change client script
Resolved! Displaying Group members count in the customized integer in groups
Hi Team, There is a requirement from client to display the count of the group members in a customized integer field in a individual group. For example in a group I have created a field, the group members displaying in the group need to be displayed i...
Resolved! Restricting RITMs or tasks access of a particular item to a certain group
Hello, Is there a way we can hide or restrict access of RITMs raised from a catalog item to only certain assignment group. Even ITIL users and admins should not be able to view it in list view. It should only be visible to that particular group which...
Resolved! how to add incident number in subject of mail, when email gets triggered from email client.
Incident number in subject should be readonly for user. Even if user make changes, if not only then also only incident number should be sent to recipient of the mail. Thanks in advance.....
newly created Service Catalog not visible in "Service Catalog" module
I have Created one new Catalog(not catalog item) in sc_catalog.list table named "IST Service Catalog" and then created one category under that catalog and then created one catalog item "test" under that category whenever i click on "try it" button fr...
Resolved! How to escalate the approval to another person if the approval is not done within 72hrs through flow designer.
How to escalate the approval to another person if the approval is not done within 72hrs through flow designer. This requirement is for service catalog.
Breach on Due Date not working
I am trying to setup a new SLA with the Duration type = "Breach on Due Date". I have read several articles and see the issues people have had with getting the breach date set correctly based on the due date. I am not even getting that far! I canno...
Resolved! Task Table for CTASK
Hi All, I want to make a widget on our dash board on existing active CTASK. However, I cannot find the right table for it. Please see attachment.
Resolved! Can I customize the date label in a PA score widget ?
Hi, I'm using a Score widget in performance analytics to display an indicator. By default (template 2), the score value is displayed with a label for the date, as I'm using a weekly value my label looks like "W21 2022 (May 23-May-29)". Is there a way...
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