We are not using Performance analytics and I was wondering if there is a way to report on resolution times, response times and other metrics that would be good to report on but do not appear to be a part of the canned reports in the standard version ...
HI Team, I have a record producer. Inside record producer i have created a multi row variable set name calle d as "item_list". Inside multi row variable set i had 6 variables. As soon as i submit the record producer from portal, A record is creat...
Hi All, we want to capture time worked on an incident, for this I placed OOB Time worked field on the incident. now how can I make it works effectively like for this I made UI policy to mandate the time worked when state changes to resolved or Compl...
Hi all, I have felid(u_group_schedule).I need default value(24*5).This filed reference from cmn_schedule table. Can u help me on that Thank you
How to convert Reference field to Single Line text field ? Please provide any examples.. Thanks Ram
Hi, For suppose if I have a table A extended from base table cmdb_ci which can be further extensible. Now I extended table B from table A and in the same way table C from table B. Table C is someway related to base table cmdb_ci and it has all the co...
Hi, I am in the process of attempting to either add color coding or some verbiage/text that says "Parent Ticket", in the'Parent Incident' fields, within the incident list view...if the ticket is a Parent. I've tried going to Field Styles and have tri...
Hi Guys Would this script work for a condition based on the last working day of the month? running monthly. function isLastWorkingDay(gdt) { var today = gdt.getDayOfWeekLocalTime(); var thisMonth = gdt.getMonthLocalTime(); switch (today) { // Sa...
Under Service Portal Any Item a search returns 0 results. then The Request form should be presented with the following text "Hmmm looks like we haven't got that item in our catalog. Please submit this form in the meantime" As of now we are getting a...
I want to create a section in Service Now Catalog. How can i create the section? like in the screenshot. Please help?
I am trying to create an Outage from change ticket. In the related list i have added Outages While clicking the new button and trying to create a record then the task number field is empty and the change request number is captured under embedd...
How do I cancel an incident from ServicePortal and how to change to Resoved without error? I don't see the option to cancel.Also, when I try to Resoved, I get an error. Please tell me the solution in as much detail as possible.
How to find the role of the caller in incident form from client side
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } if (g_scratchpad.x == '5 year') { var answer = confirm(" are you sure to change long term holding "); ...
Hello, I was hoping to see if the NOW Community would share the example template layouts of their business and technical communications. I watched several videos of how to set up basic designs, but they don’t look good or are easy on the eyes, is the...