ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to extract a particular string from a given Sentence

Hi All, I need to extract the below words from the given fixed format(Sentence) and store it in a variable LineWalk - RequestedFor(VIDYALAK@abc.com) -  OpenedBy(MANOJBAN@abc.com) Var A should contain LineWalk Var B should contain VIDYALAK@abc.com Var...

Fix SLAs on closed tickets

What if you need to fix SLAs on closed tickets? You can not use repair SLA because that will remove the SLA. I found some SLAs that are still running on closed tickets. I know when these tickets were closed, so in theory the SLA could be recalculated...

How to enable Change Mangement on PDI ?

I have a Personal Developer Instance (PDI) that I need to enable Change Management on.   This is to test an integration to my third-party application.   How do I enable Change Management?  The UI from my PDI looks entirely different from what I am ac...

OJ ROSS DUA by Kilo Contributor
  • 1996 Views
  • 12 replies
  • 4 helpfuls

Related List is Loading the sc task very slow.

I have a record on sc_task form for which I have created a Email Relationship which will show all Emails went for that record where SC Task number is in Subject of Email.   It is working fine with below script but it is making Loading very slow even ...

ashish9 by Tera Contributor
  • 925 Views
  • 3 replies
  • 1 helpfuls

request is still open even the SCTASK's and RITM's are closed

Hi All, we have some bulk number of requests are still open even the RITM and SCTASK's are closed RITM state and stage is closed and workflow state is showing as finished can any one let me know the root cause ?? @Ankur Bawiskar  Thank you, Shabbir

shabbir5 by Tera Guru
  • 1038 Views
  • 6 replies
  • 0 helpfuls

Resolved! Create "Add More" Button on Form

Hello, I would like to create a set of three text boxes that allows a user to enter information on a form. Then, the user should be able to click "Add More", and a second set of three text boxes will appear. The user should be able to do this to add ...

mergesort33 by Tera Contributor
  • 1018 Views
  • 2 replies
  • 1 helpfuls

Resolved! setting flow variable using a script

Hi AllI am trying to set a flow variable, by taking values from 2 catalog variables, but my script does not populate anythingI wish to take the 1st letter from the "First Name" variable and the whole value from the "Surname" variable, so that in the ...

Resolved! UI Action and emailClientOpenPop

I have a button Approval on XYZ form.   If I click on Approval button while Client is selected and onClick event as emailClientOpenPop('sc_task');  it open the Email Pop up perfectly.   But if I unchecked Client it hide the onClick option and I can c...

ashish9 by Tera Contributor
  • 2440 Views
  • 33 replies
  • 2 helpfuls