Resolved! How to get data from multiple tables in widget which are child to task table?
How to get data from multiple tables in widget which are child to task table?
Forum Posts
How To set up Distribution List and Communication Plan for Major incident management?
Hi, We are setting up MIM in our instance, wants to know how Distribution List and communication plan needs to be configured.
How to call email script from Button in email notification
Hi Team, I've an requirement, when I click on button on email it should send email to our instance. I've email script and script inculde in place. But how to call email script in button. Notification Preview: Source code: Email script that ne...
Resolved! we need to give the approvals for Knowledge article before publish based on the category?
Hi All, Actually For one knowledge base we have some categories, so for that every category , we have approver, So whenever we submit article for this KB, before publish we need approval based on the category? Please help to complete this Thanks De...
Resolved! How it's possible to remove click on report ?
Hello ! I'm using the widget report on my service portal. I can display report but i want remove/disable the click on the report to avoid to display record. Just like a simple report/graph. I'm searching the solution since a moment but doesn't find a...
Resolved! List View and Form View is Showing different values.
Hi, in the incident form, the value for pos environment is showing two different values in the form view and in the list view. Checked everything, there is no problem with dictionary entry. Anyone knowing how to solve this issue? Any help will be app...
Which search engine servicenow used?
Which search engine servicenow used?
data upload into multiple tabes through multiple tabs in excel
hii, I am trying to upload data into multiple tables in service now from multiple TABs in Excel sheet. is it possible in servicenow? --> if it is possible, may i know the process.
Resolved! How to fix this errors to Back-out my update set
I committed my update set from dev to test instance now i'm having issues to the updated set the catalog item that i develop on dev instance does not reflect correctly to test instance. and now i have problems to back out my update set is there a way...
Resolved! Same SLA got triggered twice and one is still running after incident is closed.
Hi All, I have 2 same SLA's that triggered at the same time when incident got created. Now, one after the incident got closed got completed but the other is still running. Please help on what could be the reason for the same. Below screenshot of SLA...
Resolved! Integration attachement error: Response body was requested to be saved as attachment. It's not available through getBody() anymore.
Hello, I have a script wich integrates Azure devops. When I add attachments from a specific group, it works well, but when I try with another group, the catch script returns: "Response body was requested to be saved as attachment. It's not available ...
Resolved! What does SLTN stand for. I have "INC" tickets, "CHG" tickets, what are "SLTN" tickets?
What does SLTN stand for. I have "INC" tickets, "CHG" tickets, what are "SLTN" tickets? The SLTN is an embedded solution in Service Now to raise new/decom of HW & GoLive requests.
Facing issue with Import set and Data source
Dear All, We are facing an issue related to Import set/ Data Source ServiceNow consumes a file from ftp server through SFTP file retrieval method. From the past few days we are noticing that Import sets are completing with errors or in other words, n...
How to generate a task after one of the previous tasks is closed
Hi all, I have a workflow that generates two tasks simultaneously - SER Task and EMP Task. The next task generated to XYZ team is only when both SER and EMP tasks are closed. Please find the screenshot attached. I am trying to tweak my workflow a bi...
Pass field value from Interaction to Catalog Item's variable.
Hi All, In Agent Workspace, we have got 2 fields as short description & description. Whenever Service Desk's user click on Create User, it's redirected to a specific catalog item and we would like to populate these 2 fields Short Description & Descri...
