problem: 2nd level support people report that incidents sometimes lack the quality or completeness to quickly resolve incidents at 2nd level. That either means the tickets are too generic, lack answers to basic questions, or lack enough information ...
What are the KPI Target as per Global Industry Standards for below CM KPI's ? % of successful changes by Priority% of changes with very high and high risk that cause an outage or disruption% of changes that are implemented on time planned vs actual i...
Hi guys, on my PDI instance i'd like to change the App Engine home page with another home page that i've already configured. I have configured the UI Page but with the following configuration of the glide.home.page i'm not able to change it and i sti...
Hi All, In the Hardware asset table for serial number, I get the record for contains and starts with, but I don't get the record for is equal to (=).Maybe while importing some extra spaces or carriage return characters are added(after searching a lot...
Hi all, I had a requirement that the announcements should default to ESC portal. For this requirement I have written a before insert BR. So whenever a new announcement is created, the Portal will set to ESC Portal. But the issue came in, when a porta...
Hello all, Do we need an approver_user license, if we only need to reject/approve a catalog request by email? i found this question here but replies were from two years ago, so licensing model may have changed: https://community.servicenow.com/commu...
Hi, Here I'm stuck with an issue, that I want copy Attachment from Attachment variable in RITM table to Catalog item form using UI Action. I have tried with this script and I'm not getting any output. GlideSysAttachment.copy('ZZ_YYsc_req_item',sourc...
Hi Community, I created an export set, export definition and export target that sends data to a mid server, all configurations look perfect but the file is not getting created in destination mid server folder. Thanks in advance.
I've a requirement where we need to create a report that shows each resolver group and their average time they update the end user for their tickets(for 'incident_task' and 'sc_task' tables). Could someone please help in this? Thanks and regar...
Hi Guys, Need to Help to trigger approvals from "Approval Rules" scripting of "Ask for Approval" block of the Flow. Till Line number 10 ,everything is correct and we are able fetch list of sys_id's which is expected. No Approvals are seen in RITM'...
I wanna create variable in record producer. That variable should have values only in between 500 to 5000. by default it should hold 5000.
How to write warning message in catalog items using UI policy ?Can someone please assist me regarding this query? I have written a UI Policy but its still not showing message.
Hi everyone, I need to create change task on following condition matched change requests: I have already made changes in workflow, so new created change requests will have desired change tasks. Now I have to create change task on already created cha...
Can someone please help me regarding this query? how to create an Incident (Monthly) Month End CSAT Survey report as follows: Percentage By month of each questions answered of the overall surveys received
Hi Community Team, I am new in scripting part of ServiceNow platform & stuck with the requirement - Journey date field should be in between Start date & End date (i.e., Journey date cannot be before start date & cannot be after end date). I tried to...
