Hi, For tickets (either incidents or catalog tasks (we call them requests)) is there a date field on the ticket that is set when it is assigned to an employee user id, re: assignee? There are two ‘open’ date fields, for both types of tickets. The...
Hello, I am trying to create a flow that can automatically export incident records to excel and then automatically add the excel to catalog request. Could you please help me if you have any idea or document?
One of our clients needs to have a report created that would show them the time taken to complete an INC after it was assigned to an ITIL User. Their SLA Definitions for resolution calculate the entire lifecycle of the INC from the time it was opened...
I have a requirement like this , whenever we add anything ok work notes/additional comments that should be appear on RITM along with comment i need short description of the sc_task like this lets consider Short description : Testing comment on work n...
Hi All, I have a requirement to have a different tab in RITM form for a group of users. Now the question is is there a way to show only few variable in that tab to work on? In the DLCM tab I want to show few variable which are visible and mandatory ...
Hi, I want to execute multiple functions in parallel (i.e. spawning multiple executions of that function) from a for loop, is that even possible? In the example below, I would have expected (or rather, hoped) that the for loop basically spawns 3 para...
I need to create a read only role to be utilized by various departments in my company to allow them to view all data in Incident, Problem, and Change. The role has been created and I have added it to the ACL's for Incident with a read operation. As a...
Hi Everyone, I dont know y one of the user in my prod instance is getting inactive and locked out after every LDAP run on daily basics.i have tired making him active and removed the check in from lock out but again in sometime he gets locked out.he i...
Hi Team, I can see Servlet Memory in Servicenow, is that Data base size ? If I want to check Data base size of our instance, where should I check, please help. Thanks Ashok
Hello, Could anyone please let me know if group by view is possible in service portal? Thanks & Regards, Sunita
in a catalog client script , I am able to hide a filed using g_form.setVisble('requested_by',false); But I want to use g_form.setDisplay('requested_by',false); so that the space will be used for other field.
Hi , I have a requirement : I need to make the API call from SNOW to sonarqube/github application,in return should get back the json data and place that data in a table so that the data will show up in reference field on catalog item . I have 2 api ...
Hi All, When I am clicking on the 'Copy Change' ui action, its redirected to the a new change form with some field values. I want to show a message when the new change form shows. I have tried to add the gs.addInfoMessage("your message here"); in the...
Hello, Could anyone assist how to add options in "Other" tab on time sheet portal. Please see attached screenshot. Thankyou!
Hi All, I have a requirement that need "Assigned to me " button on the incident form , this button should only display to users those who belongs to selected assignment group mentioned below Assignment group field in incident record. Means when selec...
