How to Add Related Link on the Incident form to show Flow.
I have created one Flow "Work Schedule Update". and I want to show this flow link on Incident record form. How to implement this requirement.Thank You.
Forum Posts
Resolved! How to navigate to interceptor of change form from "Create Change" action of Incident or problem.
Hi All,I have come across an requirement where I have to navigate to the change interceptor form on clicking or performing an UI action on Incident to "Create Change".I have already used below thing UI Action of "Create change" on Incident form.win...
How to parse CSV file
I need to parse the data of CSV file . I want to do it in scheduled job. How is can be achieved. Like for json it is json.parse(requestbody) gives in the format of object. In CSV format , how it can be done. Please guide
Resolved! How to update RITM stage after approving the request in flow designer?
Hi, I need to update the RITM stage to "Waiting for Approval" when the 1st task is created and once the approval is approved. For this catalog item we are using flow designer. I tried to updating the stage to "waiting for approval" before creating a ...
How to apply user criteria to an announcement?
I can see that we can define user criteria for Service Catalog items and for Knowledge management module. On the left navigation when we type User Criteria, we can only see User Criteria listed for the two modules. However, I want to customize my ann...
Problem should be closed only when the Ptask and Change request associated are closed
Hi Experts, We have a complete UI Action on the Problem Form, when it is clicked it should throw an alert if the associated Ptask is active and also it should throw one more alert saying associated Change request is active. In the UI Action I'm able...
How to write Run script in workflow to get the task assign to user
I have requirement 75% SLA breached notifications do not send to particular person if he is assigned to person also. for this I wrote run script to restrict it but notification is not sending Can any one tell the what are the mistakes I did in scrip...
How to get MRVS Date field value in client script.
Hi All, I have two variables(Strat date and End date) and one more variable Date. Date is a field in MRVS. Now my requirement, Date validation must fall between Start date and End date. I am trying onSubmit client script. Can any one help on this....
How to add Record producer in custom portal
How to add Record producer in custom portal , when user search with record producer name he should be able to get the link of that record producer. portal : record producer should visible in search list
Reply , Reply All , forward Button
Hi All, I have a requirement where i need to make reply , reply all, forward button to be visible on hr core table , its should not be visible globally?
Manage deputy/delegate for a task with no roles
Hi Team, I have a requirement where the Owner of a task extended table wants to choose a delegate/deputy in another field in form and he should be able to perform tasks in place of him. There are groups/roles controlling access to the fields and rela...
Resolved! How to make multi row variable set itself mandatory
Hi, Currently, the multi row variable set itself is not made mandatory, so there is the problem that it is possible to submit and create a request item even if it is not filled in. [Variables in a variable set can be mandatory.] [The multi row varia...
How can I match sys_id to user record?
Hi I have received a compliance list from Service Now for staff with fulfiller roles who are identified by their sys_id. How can I search/match these sys_ids to user records?
Resolved! How to send reminder notification before 30 days based on End Date
Hi, in catalog items, i have one filed, documents submit "Last End Date" (variable in catalog item) ex: Last End Date=20/08/2018 19:50:20 then notification trigger one month before means on 20/07/2018. So how can we do it. my Br script is not w...
Requested Item Approval Workflow to outside staff without a license
I am building a workflow for a catalog item that needs an approval from staff outside of our department, so they do not have a license/role to view the item and then decide whether to approve or disapprove. Currently this request is handled by a task...
