Hi, I was just looking at the Agent Workspace training and it mentions that you can add details about the user as a Form Ribbon - I can't find any guides/advice on how to achieve this. Can someone help please?
On load of sc_req_item i need to add one option in the state field which is already available in the choice list and is disabled for now for some reason so will the below code will work for adding it back ? g_form.addOption('state','104');
When a User Requested something example 'Apple iPhone 13' they have submitted the request. Now if they have any Approval or group Approval. if they have approval on Ritm for the request then it should automatically be added in the comments on the por...
Hello, There is requirement where I need to auto populate the date after 90 days in a catalog item using catalog client script. A field A (Drop down) has an option 90 days. When user selects this option then field B (Date field) should be visible on ...
Hi , How do we know where to view the audit logs of users on the system. For example if a users status is changed from Active = true to Active = false or something like when their names are changed I would like to see when these things are updated a...
Hi All, I have the code in flow designer and that works fine added in the WorkNotes . I need to open this URL in another window. How to do it. var text='Review the Link ';var url = '<a href="www.servicenow.com">'+text+'</a>';return '[code]' + url + '...
i want to download all attachments to a folder... that are attached to any table i.e incident,problem,change How it is possible? share your ideas
Hi team,I want to set assignment group using onload client script , if the number of users field value is greater than 200.tried with below but its not entering into the loop.var nou = g_form.getValue('number_of_users');if (nou > 200) {g_form.setValu...
I have created a scheduled report and there are two columns with the same name. Is there a way to change the column name of the report??
1] I have one requirement that I want additional "Submit" button to submit the catalog item from portal.2] The button should be in the bottom of catalog item from and it should work(functionality) same as existing 'Submit' button. (Implement abov...
Hello Guys, Need your help to sort the Knowledge articles in Service Portal! For Example - In below snapshot - Operating Systems has 12 articles categorized. Now I need to customize which one to feature at the top when I choose this category.
When the task is closed cancelled, then the RITM stage should be "request cancelled" and the RITM state should be "closed cancelled" and cancelled notification should be sent out to the user.
Where can I configure the catalog categories and catalog items that can be selected from the Service Portal?There are catalog category and catalog item records, but some items are not displayed in the Service Portal...
Hello Team, I want to add filter conditions for Task SLA related lists for different type of modules. Kindly help me how to proceed with this.
I am using function field and want to get just the date difference. I used the following and it returns the hours/minutes etc.glidefunction:datediff(now(), start_date)what can I use to replace now () to just get the date?
