CMDB_CI Table is running too slow
Hi, cmdb_ci has more than 2M records. system is Taking around 150 seconds to load. and taking 180 seconds for cmdb reports. Could you please suggest troubleshooting steps and steps to reduce slowness? Thanks,
Forum Posts
Why is 'Nobody On-Call now'
Using the On-Call service. I have set up the schedule following step by step instructions. I have everything set up and have integrated the ITSM Mobile Agent App. I have created an incident and its ready to be promoted to a Major Incident. For some r...
how to display table record on catalog item form ?
Hi, Using catalog form I want to display records ? Any idea on this? also I want to use that catalog item to just display specific table records. Any inputs pls explain in detail???
Resolved! How to Hide a variable on the portal? i have a variable on the portal which Iam hiding using a client script but on Portal it is getting retained.
Hi All, May i please know, How to Hide a variable on the portal i have a variable on the portal which I am hiding using a client script but on Portal it is getting retained no matter what. I tried using the UI policy/client script and it doesn't work...
Incident categorisation based on Business Service
Hi, We would like to have incident categories driven by the business service selected. I found a similar question as a starting point so it seems possible: https://community.servicenow.com/community?id=community_question&sys_id=457ef55f1bacf8d017d162...
How to get time after 1 hour start time from start time
Hello All, I'm trying to send notification to user's whose reservation is after 1 hour from start time. Start (Date field) if the field value is after 1 hour from start then we need to send the notification, I'm trying the below code but couldn't abl...
Resolved! 'Syntax Error or Access Rule Violation detected by database' when trying to change field type
Hello All, I encountered an error when I tried to change the type of 'Order' field on service_offering table from string to integer. It doesn't make sense that this is a string field OOTB and my client is using it to set the correct service offering ...
"Cannot read properties of null (reading 'replace')" error on public page
I have a public record producer on a public portal. When I go to the portal as an authenticated user, I don't get the same error in the browser console as I do when I'm an unauthenticated user. The error reads "Cannot read properties of null (reading...
unable to update the data in RITM fields using rest api
hi below is the script i developed in scripted rest api using "PUT" Method (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var obj = {}; obj.number = request.pathParams.number; obj.short_description = request.pathParams...
How to disable OOB UI action and context menus for specific custom user role, but it should be enable for admin whether admin has/has not custom user role.this is the expected behavior I want this UI action to be visible only when custom role is add
I wan to hide OOB UI actions and context menus for a specific custom user role. But it will not applicable for admin. this is how I did it, but it is always whether admin has this custom user role or not, it will always hide buttons for admin also. ...
Resolved! Configure incident notifications
I need help following these steps Configure incident notifications As a user, I want to be notified when an incident is created for me. Users should not be able to unsubscribe from the notification. 1. Set the notification "Incident op...
Resolved! Service Owner Workspace future deprecation
On the Service Owner Workspace page for San Diego it now says that: "Note: Starting with the San Diego release, Service Owner Workspace is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will cont...
how to send a approval to particular manager
Hai all, i have a Requirement , how to send a approval in service catalog , there is no manager field in the custom table . i have name field in a custom table ,if select some user ,then the approval should go to a particular manager based on the n...
Resolved! Using Flow Designer to Compare Dates
Hello, All! I'm trying to use the Flow Designer to take the date from a specific field on a form and see if that date is tomorrow. If it's not, I want it to check once every day until that date is tomorrow. However, it just keeps checking and neve...
Not able to insert core_company table record into servicenow through Scripted REST API.
Hi, I have created a Scripted REST API to insert/update data from third party to servicenow, when I tested with Explore REST API, it is showing 200 as status code, but not inserting the data into core company table. Same error is getting through the ...
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