Hi All, I have created a list view called "Demo View" on the incident table and given a role as "Demo Role". So the user having that role should be able to see that view. But it is visible to all the users irrespective of the roles. Is there any sol...
Hello, We have a scenario where inbound emails with a certain set of conditions are to be created as incident tickets. However, there is a bit of a caveat where if another set of conditions cannot be met, then there should be no incident ticket creat...
I have a reference field on a request form that I have the reference qualifier set up:This returns the sys_id in the reference fieldHow can I change the value displayed to be the user name?And I don't know why when I select one of the sys_id's above ...
We have two instances(A nd B) and we are creating incidents in one(B) and creating incident for same on other instance(A) using a business rule and using post method request.setEndpoint('https://instanceA-service-now.com/api/now/table/incident'); req...
Hi , we got requirement to check URL validation for one field. I have written the below script , but it is always giving invalid URL (i am giving "https://development.service-now.com " for testing) var url = g_form.getValue('u_link_to_training_ma...
We are being asked to include the RITM attachments into the Catalog Tasks automatically. Can you share the steps or script?
integration Best practices? Thanks
Two types of single-line text input fields are supported in Service Catalog: Single Line Text and Wide Single Line Text. Single Line Text of 100% width and Wide Single Line Text look exactly the same. Is there any difference between them?
I am getting below error while accessing a public url - Method failed: (/api/products/3) with code: 403 - Forbidden username/password combo URL - https://reqres.in/api/products/3 this is a public url, not any credential is required for this , I ha...
Hello, I have created a record producer with two variable set, one of it is multi-row variable set. I wanted to update a variable outside my multi row variable set, I am not able to do it on the service portal, but it's working on the backend. I have...
in incident table when i am selecting a assignment group,the group members of that group does not autopopulate in assigned to reference window
I have a display business rule to calculate from the related list and populates in the parent table. It is populating in the field but I dont see it is getting updated in the list value? How to update in the form and in the datebase ? I tried to cha...
I'm wanting to use g_aw.openRecord() to open a task type record. All of the documentation points to sys_user or something not task related at all. The only example I see is the Copy Incident UI action, which I've tried to copy but it seems like it d...
Hello, I need any advice with client script since I'm new to ServiceNow. On Change form, I need a OnChange client script that will check a field two fields State,Risk - if the State will be set to "Assess"(-6) and field Risk is empty users will rec...
We are implementing Service-Now and have been told by our Cisco Phone rep that Cisco Unified Contact Center Express 8.5 will not integrate with SN.We would like to see an incident form populated with Cisco caller information from the call and SN.Has ...