Business Status Widget to displays only services which have outage
Hi , I have a requirement to change business status widget to display only services which have outage. How do I implement this Thanks in Advance! Harika
Forum Posts
Resolved! I want to get the row count on Inserted,Created,Updated,total records in transform map.
I want to get the row count on Inserted,Created,Updated,total records in transform map. I have written a script it is not giving me accurate count.Please below ss. Please guide me in this. var griii4 = new GlideRecord('sys_import_set_run');griii4.add...
PPM Role Access
Hi Community, regarding Project Portfolio Management (PPM), I want to restrict User to respective project it gets assigned to, and the User can't view/edit other projects available in the instance. The user can only work on the stories, it has been a...
Resolved! How do I associate the subflow with main flow in Flow Designer
Hello All - Using the Flow Designer, I built a rather large workflow (about 200 steps) that still needs to grow even larger. So, I figure I should do some subflows. The problem I am running into is that I don't know how to make sure that my subflow...
Resolved! How to set notification subject through email script
I have to set approval rejected user to populate in email notification. Notification i have written on Change_request table. Here my script: appr = new GlideRecord('sysapproval_approver'); appr.addQuery('state', 'rejected'); appr.addQuery('sysapprov...
Resolved! Need a script to publish the bulk knowledge articles
I Need a script to published 100 knowledge articles.
UI action resolve button not working on agent workspace incident form. Need help.
I had issues with the ui actions on the Agent Workspace form. They were not doing anything. I fixed them by duplicating the script from the global one and creating on for the agent workspace application. I was able to get a few to work. The only one ...
Resolved! Variable editor on SCTask is missing if SCTask is created using run script not with workflow activity.
I am creating catalog task using run script. once catalog task is created Variables (which shows all variables from RITM) is missing. var gr = new GlideRecord('sc_task');gr.initialize();gr.request_item = current.sys_id;gr.request = current.request;g...
variables not cascading from order guide to catalog item
In an order guide form we have used Item variable assignment to cascade variable value to catalog item, for some reasons this is working fine in our test environment but not working in development, QA and Prod environments. Could anyone please help ...
Not able to edit list view as end user
Hi Team, I am working on security incident table(sn_si_incident) table As Admin I am able to edit list view but As end user I am not able to edit any field of list view. I have checked ALC on that table there is no any list edit ACL. I checked on cel...
While discovery After business rule is not executing
While executing quick discovery, business rule is not getting executed. System property(glide.identification_engine.batch_update_last_discovered) is 'false' When we create relationship manually to cmdb_rel_ci, then its works fine. Please find attache...
Resolved! テーブルのレコードデータのアクセス制御
添付の資料を確認願います。以下のアカウントが存在します。・管理者X・ユーザA、ユーザB、ユーザC・・・左の画面は、ユーザA～Cがそれぞれ登録した情報を一覧表示しています。実施したいこと・管理者Xは、この画面でユーザA～Cが作成したすべての情報をみることができますが・ユーザAは自分が登録したレコード（行）だけ見れる・ユーザBは自分が登録したレコード（行）だけ見れるこのような、表の中のレコード毎にアクセス制御をする場合の設定手順を教えてくださいCSMの機能で実装しようとしていますが、CSMで実施でき...
Resolved! How to had URL hyperlink in Annotation (info Box Blue)
I'm trying to add a new URL hyperlink inside a info box blue annotation. My predecessor had the hyperlink inside this annotation however i need to update the URL link. Using form design or layout i cannot add the hyperlink. I used word to insert a h...
How to restrict the list of users/users with specific role when using @mention?
Hi Team, When an ITIL member uses @mention function in "Worknotes" it should list only the members/users with ITIL role but currently its listing all the users on search. In below screenshot, Approver user doesn't have itil role and holds only appr...
How to add a email address to the watchlist
Hi All, I have requirement to add a email address to the existing watch list Via workflow In the Catalog item there is a Reference Field, where it is mapped to watch list in the RITM from the workflow, In addition to the mapping I need to add one m...
