Alternate of package.java.util.timezone.gettimezone(), what glide api can be used in global scope
Alternate of package call package.java.util.timezone.gettimezone() what glide api can be used in global scope
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Restrict access to Portal
I have a requirement, where I have to restrict access to portal from users whose "Employee Type" is external. Anyone has any idea how can we do that? Regards Prachi Shukla
How to update standard change templates from fix script
Hello Experts, Greetings of the day! I have one requirement to update the "Change Request values" on standard change templates(std_change_record_producer) through fix script. I want to do it thorugh script because i have 600+ templates and it won't b...
How to Remove Choice values based on Roles in Client script
HI All,I have tried the below Client script to remove & Add choice values and hide field based on Role, However it is not working.I have written multiple IF conditions in one Function , not sure whether it is correct or not ..can someone please help ...
Resolved! How to make a catalog item public in servicenow?
I need a catalog item to be made public like even without users logging in to servicenow, they should be allowed to submit the request. Can I get the detailed explanation of how to achieve this.
did not create or update incident using current
Hi all i have a requirement in Inbound action where a incident needs to be created from the incoming email which contains as below: Group: (a group which is present in sys_user_groups table) Impact: Low Urgency:Low So using the inbound action the inc...
Resolved! Can we pass event param to email notification link
Hi, I have a scheduled job which has some values. I need to bind a particular value to the notification link from the scheduled job so that i can set that value on the catalog form field. What is the process i am doing? 1. I have created a scheduled ...
Resolved! How do I change the mailbox name of a notification without changing the mailbox account label?
We have two modules in Servicenow with the same sender email address, but I want the name of the email sent by the different modules to be different (the email address is the same), can I configure the email script to modify the email header and add ...
Resolved! Need to Set a value on single line text variable based on other variable selected choice.
Hi All, We have multi choice variable called (service ) in that we have multiple choices. if the choice contains 'SP', we need to set a other variable single line text value as ''123'', if the choice contains 'ORACLE,' we need to set a other variab...
In which table chat initiated record are stored when no agents are available?
I want to know who requested the chat when no agents are available in agent chat/workspace
Resolved! where would I find the internal name for flow designer?
Hi, Where can I find the internal name in flow designer? Where did I write it? I don't remember. Kindly help. Regards Suman P.
Resolved! How to disable a notification if another notification is already sent ?
Hello all,I have 2 notifications that can be sent at the same time.1. A notification when a ticket is commented 2. A notification when a person is quoted in a comment I would like to block the second notification if the person has already received th...
Resolved! Is there a way to validate that the list of the table is empty in ATF?
Hi, I have to validate that the list of a table is empty. How can I do it in ATF? Regards Suman P.
Resolved! How to allow editing of catalog item in Catalog builder based on custom fields in sc_cat_item table?
Hi All, I have one requirement. We have 2 custom fields in sc_cat_item table i.e. Catalog owners(list collector) and RITM Fulfillment group(Reference field). Based on this inputs the catalog item should be made available to edit in catalog builder. B...
Hide Worknotes on Service Portal
Hi, How Can I hide the work notes on Service Portal? Thanks,
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