Hello All, Hope all of you are doing well. I have a requirement wherein we would like to show inactive users to the non-admin users in the reference field on a catalog item. As per default behavior of ServiceNow, system does not show inactive users t...
Hello All, I am trying to implement a functionality wherein, when problem ticket state changes to Resolved state, then it should trigger the notification(created by me) and then automatically close the problem ticket, after sending the notification t...
I am trying to prevent any spaces on a variable and set up a regex for this and it's not working
current.state = -5; current.type = "emergency"; g_form.setMandatory('category', true); g_form.setMandatory('cmdb_ci', true); g_form.setMandatory('priority', true); g_form.setMandatory('risk', true); g_form.setMandatory('impact', true); g_form.setMand...
Hi Team, I have an Array 'arr' and i already have a value as '4', Now I need to fetch only the specific Key from the value (I need 'Yes' from '4' in an array) arr = {"Yes":"4","Limited":"3","Unvalidated":"2","No":"1","-":"0"} could anyone please prov...
I have a UI Policy configured to hide/display a reference field that gets triggered when a checkbox is checked. As per the requirement, they need to do this via UI Action Button they don't need a checkbox. I need a way so that I can mark that checkbo...
We are looking to implement a solution which would allow our Change Managers to override system approvals to progress Change Workflows in the event that a Business Approver tied in to a specific configuration item already provided their approval manu...
Hello everyone, Someone created a custom ACL allowing list edit to all tables for users with admin role. Now, I need to allow users with change_admin role to update state field on SCTASK from list view. Either the SCTASK list or the related list und...
hi, In the Incident form make the contact type field editable only for Assignment group members. Need the solution for this requirement.
Hi all,We have a requirement where we need to find all workflows of catalog items that have activities referencing data from a particular field on a table. How can I achieve this?I have tried searching in a couple of workflow tables with no luck. Ple...
What is $scope in the client script of the service portal widget?
Good morning all, I've been tasked with locking down our short description on the incident form and so opted for an ACL to do so. When I set the ACL to work on the DESCRIPTION field it works perfect. If the incident is new, then you can edit it but t...
Hi, My doubt is how to find the count of incidents created in the last 5 min?, is there any way(filter or script) to find the count ?if there is any kindly let me know. Thanks, Datta.
Hi, I am trying to create a variable called 'Asset name' for a catalog item. I have created a single text type variable with Default value javascript:getNextObjNumberPadded(); I am now getting a value 'Variable0010000' Now i want to replace the prefi...
Hi All, I have created a relationship between incident and problem. This will give the list of the problems with the same CI and that has atleast 1 major incident attached. This relationship has been added to the related list of the Incident form. ...
