Email Notification is in Ready state only

Aamir3
Tera Contributor

‎05-03-2022 07:10 PM

Hi there!

I am unable to send the notification when the condition meets. I have also enabled the Inbound and outbound configuration in email properties.

I did some analysis by referring product doc and struck here to resolve it. Please someone can help me with this.

FYI, In email logs its showing in ready-state and the email is available in outbox and it is not moving to Sent after completion of interval 1 min.

 

Screenshots for reference

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find_real_file.png 2)

find_real_file.png

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Maik Skoddow
Tera Patron
Tera Patron

‎05-03-2022 08:15 PM

Hi

as you can see in your screenshot, POP3 and SMTP connection are not working. If you are on a PDI you rarely have a chance to get it working.

If you have a customer instance and using the ServiceNow email infrastructure, you can raise a Support ticket.

If you have a customer instance and try to use your company's email infrastructure, you to have to reach out to your email administrator and investigate the issue.

Kind regards
Maik