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Resolved! Skip approval for a requester

While testing a Catalog Item for ordering an expensive device, the mandatory approval is being skipped for requester Andre Boer, but not for any of other requesters. Who can explain me how is possible do this?

While loop is updating only one record

Hi All, I have to update multiple records in CMDB table.But whenever I execute the fix script,Only one record is getting updated.Below is my code var gr = new GlideRecord("cmdb_ci");gr.addEncodedQuery("sys_class_name=table^operational_status=7^instal...

Madhu5 by Tera Contributor
  • 1043 Views
  • 15 replies
  • 0 helpfuls

Resolved! Validation on Birth Date

Hi All, I need to put validation on Birth Date field in a way that user should only allow past dates and 15 years ago from current date  so if the user puts a date that will make it 14 years and 364 days it will give an message "Please provide a vali...

Incident # in Related Records

I have a situation where a customer is requiring via Enhancement that we provide the Incident # to the Case when the Incident is created from a Work Order that is related to the case.    The Incident # must display in Related Lists, and Related Recor...

Resolved! Variable Sets Does Not Appear in Approval

One of the feedback we've received is that it's difficult to approve an RITM when you don't see ALL the variables and variable sets values related to the approval. How to we add RITM variables and variable sets in here?

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hanaphouse by Tera Guru
  • 1694 Views
  • 6 replies
  • 3 helpfuls

Can't log in with Chrome - Federated Site

I'm a new Service Now user. I prefer to use Chrome (v 29.0.1547.57m) as my default browser. I tried to log on to my company's SN URL but it never succeeds. I get the error message below. Can anyone tell me what I need to do for SN to work with Chrome...

chuckh1958 by Kilo Explorer
  • 2775 Views
  • 3 replies
  • 1 helpfuls

Duplicate users Watch List

I added this to my inbound email actions to add users who are CC'd on an email to the watchlist of an incident/request: current.watch_list = current.watch_list + ',' +email.copied; This works great, only issue is it will infinitely add duplicates t...

Resolved! How to share a template with a group/

How to share incident templates with a group? Suppose if Iam a member if 'X' group I should have the ability to share the template with our group

anuravi23 by Tera Contributor
  • 11620 Views
  • 8 replies
  • 9 helpfuls

Resolved! Serviceportal 'Approvals' widget Visibility issue

Hi, In serviceportal when I use the widget 'Approvals', then it is not visible to many users except admin-role users, how to remove these role restrictions from the widget. Thanks and Regards, Jay  

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Jay75 by Tera Contributor
  • 946 Views
  • 5 replies
  • 1 helpfuls

Is it possible to create catalog item with multiple items linked

Hi all, Currently this is the process we follow. Each catalog item will have its own model linked. And the workflow is defined like, based on the catalog item, it will take the model linked to it and create a procurement task. We want to simplify th...

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rin1 by Kilo Guru
  • 944 Views
  • 7 replies
  • 0 helpfuls

Resolved! Adding user to watchlist

Hi  Community, I'm trying to add a user to watchlist whenever an incident is created. SO I created a Business Rule(before insert) on incident table and added the below script but it is not working (function executeRule(current, previous /*null when a...

415 HTTP Error in Rest Message

Hi everyone, I have 4 rest messages for an integration with Remedy. They are all set up the same. 3 work fine, but I keep getting this error with the rest message for problem task. The content-type is set to application/json and works fine for the o...

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