Resolved! Identify if an incident was created from a tempalte
Is there a way to OOB tell if an incident was created by a template?
Forum Posts
How to make catalog item variable label to bold
We have a catalog item and we would like to make one field label to bold/ increase the font size of the variable.I came across with couple of posts and tried with their solutions. Following are the links I have gone through and I tried with the solut...
Reference Qualifier on Multi Row Variable Set
I would like to use a multi-row variable set to display a list of users. I have one variable in the MRVS called “selected user” which is just a reference to the customer_contact table. I would like to know how we can apply a dynamic reference qualifi...
Glide_var field
Hi Everyone, Can anyone help me understand how can we parse glide_var type fields and separate their values. Only information I can find on internet is this link. https://www.jds.net.au/glide-variables/ We need to store the values from this glide_var...
Resolved! How to send the notification using "Additional comments" contains text condition.
Hi All, We were sending notifications to users when the agent add the comment on a specific SCTask but since comments from RITM were also copied onto the SCTask we don't want to send a notification on it. so for that, we need to check some keywor...
can I get workflow reverting to previous version?
can I get workflow reverting to previous version?
Resolved! Unable to add taxonomy node to a service?
Have create taxonomy layer and nodes in a portfolio, not able to add to a service portfolio and nodes
How to make a override user preference field to Readonly in Escalation policy
Task:Is to make override user preference and default field to readonly ,except for admin Role user we wrote client script to make readonly It is working only in shift Escalation set table (cmn_rota_escalation_set) But it is not working in front en...
Knowledge article as guidance content for service catalog items
Guidance content can be quite lengthy in advising colleagues how to complete quite extensive forms in the Service Catalog. We're also sticklers for accuracy and consistency and so I'm really keen that we use workflow features available in the Knowled...
Select All button for removing attachments
Hi, i`m looking for a way to add a button to the attachment pane called Select all, we already have a download all button but i am not able to find hwo to add this select all button:
Auto update of state from Pending to Inprogress when user inputs are given
Auto update of state from Pending to Inprogress when user inputs are given As a user, I would like my request state to change from 'Pending' with reason 'awaiting caller' to 'Inprogress' when I add a commentso that fulfiller can continue to work on r...
Resolved! How to resolve multiple incidents in one go?
Hi experts, We got a request from one of our clients to resolve all the tickets which are in state new with specific close codes and notes,also with work notes? also want to update some fields on incident form Before resolving he wants to assign all...
Get the number of problem tasks count present in problem table using GlideAggregate
Get the number of problem tasks count present in problem table, number should be populate in custom field(number of problem tasks) in problem after inserting new problem task Record.
Resolved! Skip approval for a requester
While testing a Catalog Item for ordering an expensive device, the mandatory approval is being skipped for requester Andre Boer, but not for any of other requesters. Who can explain me how is possible do this?
Resolved! How to copy value of one variable field to another variable field using client script onSubmit
Hi all, I am new to scripting and trying to get my head around with this. I am trying to copy single line text variable value available on the form to another single line text variable value which is only visible in VEditor. Below is the Client scrip...
