Hello All, I have the below email script however, i will like to hide these fields (e.g Description etc) in the email notification when no value is provided. In the email notification, they should be hidden only when no value is provided. What is the...
Hello good day!I was wondering if there's a way you can set the max length of a certain variable through an on change script, if you can see the screenshot below, I'm trying to cut down the max length of the Job Title(string field) to 28 characters o...
Hi, We have a requirement to implement case sensitive value for field. For example if the existing record has value "ABCD" and another user insert the value of same field as "abcd" or "ABcd", then the system should accept the value. But if we will a...
If you want to have a single workflow for multiple catalog items with slight modification how would you get the solution incorporated?
Hii All, I created the script action and tried to call into Business Rule. It doesnt working. The following condition i used. 1. Event has created 2. Wrote the script in Script action and mapped with Event. 3. Called the script action into Business...
Hello All, How to restrict the Record Producers to search in the Portal Page. These Records producers are from Order Guide- the users are searching with the specific Record Producer names in the Portal Search option and submitting the form. Since it ...
Hi All, Can you please suggest me for configure sla's for change and please provide any document if you impliment
Hi All, We have a requirement to create "x" number of RITM based on the "x" number of rows used in "Multi row variable", this RITM in turn should not create multiple REQ. We had a requirement to create a multi share windows catalog request i.e. in 1 ...
I am trying to Create a Due Date field on my cards displayed in Visual Task Board (the Kanban wall, not table). I have it in my table as a column, but I want it to display on my Cards in my visual task board wall. is this even possible?
Hi Guys, Anyone has any idea as to how to disable Scheduling Assistant in Change Management? Here is the details in the docs site: https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/change-management/concept/change-conflict-...
Within Incident Management, we turned the state of "Awaiting User Info" (created, not OTB state) to Inactive status. There were over 400 tickets that were in that state, most of which were over 1 year old (put in that state by technician, then "forg...
I got a requirement that some of the fields should be encrypted depending on roles? Is there any way to do that? Need help can someone help me with this please
Hi, I have a catalog item where one of the variables (it is part of a variable set) will display all assets assigned to a selected user, but then I need the requestor to select only one of the assets, so I would ideally like to use a multiple choice ...
Good day all,I would like to find out if anyone used the CMDBTransformUtil in transform maps for sub-components?Apply CI Identification and Reconciliation to Import SetsNOTE: I've set up the identification rules, precedence etc, accordingly.This work...
Hello, I have a requirement to add Hyperlink to the Description area of a Catalog item that says Click Here. What is the best way to achieve this? Please give examples if you have. Thank you.