HI All, We have upgraded out DEV instance to Madrid this weekend and I wanted to configure Agent Workspace to see how it works. When I added Lists, links to new records, ect I have noticed that I can't populate fields and I go the below message: T...
Hi, We have a rule to deactivate ids individuals are trying to use the "Add New User " (catalog item) in Catalog to get themselves "reactivated". This is an automated action orchestration and the system is closing the requested item stating that it...
Hi all, I'm trying to generate the duration of a SC Task or RITM. I found the following KB article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0684036 I've updated the Close Ticket business rule as it suggests but the the...
Hi Team, Attachments are not visible on the task level, we can see attachments only on RITM. When IT attach anything on the task level that does not appear for the user's when the user attaches something that won't appear for IT on the task level.- P...
Good Morning, I have a custom table that I would like to extend to the task table. I thought it was extended when I created the table since the "Extends table" field showed task. But it appears that it doesn't extend to the task table. I've looked...
Hi, We're trying to update the From: address for an existing email account that's linked into our ITSM instance. I've updated the email account with the new SMTP address in our on-prem environment and we can send emails to this new address as expec...
Hi all, I have a requirement, copy the work notes content to short description form one catalog task to another catalog task ,copy the work notes to short description form TASK1 to TASK2 and to TASK3. please help me on this Thanks, karishma.
Hello, I am trying to update about 53 records with new data to our asset hardware table. I have exported the hardware records to a Excel file, made the changes, and then trying to import them back with the new data but keep getting this missing colu...
Hi , We have a requirement of populating value from workflow to a given field on approval table for managed docs . From the below workflow run script : @shloke04 can u help ?
How to update list field using background script, will set value will work here?
Hello Everyone! I have a query, I want to put validation on submit button whenever the user clicks on submit on catalog form I need to check that software details are available on the table or not if yes then return true or return false. Thanks in ...
I have a group of certain people in sub-prod instances, I want preserve it along with the users and roles of the group. The users and roles are available in PROD also but not the group. Does creating a data preserver only for the group will work?
Receiving error when trying to add fields to incident form in Agent Workspace through form designer. Invalid action: sections without title cannot be added to the inherited sections from default view. How do I add the fields I need to the incident f...
Hello, What is mean notify column in the incident table?Could you tell me how can I use case this column? Regards,
Agents need to generate severity notices through the major incident form. I would like agents to access the Major Incident form within the incident form in Agent Workspace when working on an incident, similar to how agents access the tab on the plat...
