I think I may be making this more complicated than I should, so I'm throwing this out to the experts. I have a request item that contains several variables that feed into a series of approvals. The first variable question is a string that we've calle...
Hi All, I would like to 'Add Tag' to an incident record from server side script (based on a REST API call) which can be done manually as below: Could you please confirm the steps required? Also, all the mandatory fields of all the tables where recor...
Dear community members, Good Day! I am working on integration using flow designer integration hub. I am updating (PUT) a record in third party application based on some inputs. Now the issue is in response I am getting an error status code 406. I tri...
Hello SN Community, I'm having a difficult time trying to export a list of users that are in an assignment group. Anyone have any ideas? What I've tried so far: 1 - I've went into the group itself, went to the group member tab, but it will not ...
I am looking for inventory for storing small PC accessiries like headset in servicenow, not really wanted them to store in CMDB as an asset. Just for couting purpose (inventory) how much has been given to users versus how much is in stock? I looked a...
Hi, When an incident is raised from the Service Portal using a Record Producer, I have added the variables to appear on the incident form. If it is a multi-line text field, then the text field will expand the field height automatically on the Service...
Hi,There is an inbound email action which creates Incidents with a priority as Medium. Now I am planning to write a business rule which will find a string in description and if that string in found set the priority to High. Business rule will be havi...
Hi Can anyone help me with this solution i created a form button which redirects to interceptor page after selection of any option,it redirects to a new record of another table with default value of short description Is there a way where i can g...
As per my requirement i created a field with type currency, show the below attachement. I want only dollar symbol for that field need to hide rest of currency types How can we achieve this.
Is it possible to use a decision table to determine what assignment group will be selected when a record producer on incident table is submitted?
Hello, I am looking for some guidance on the best way (possibly easiest way) to calculate how long it takes for a user to complete an approval in a RITM. Here is my scenario: In my RITM, I have four approvals, each approval is done by a different gro...
Hello, The logged-in user has roles timecard_approver or timecard_admin. Using “Approve” List choice UI action (see attachment), if current state of time sheet record is Submitted, select records and bulk approve. Table Name: time_sheetAction Name: ...
What is the difference between "On Hold" and "Pending" state? How does it affect SLA's? Seems like I remember that "On Hold" stops SLA's, but I'm not certain. What does "Pending" do? Is there a place where I can find definitions of each of the OOB st...
How can I limit the results in the homepage search to not show everything? Limit it to 10 or so?
Hi guys, Is it possible to create an Inbound Email action whereby if you paste the ticket reference into the subject line in Outlook and cc in the ServiceNow instance email, regardless as to whether you forward or reply, it will update the ticket? I ...