Resolved! How to getHours
Hi, some one please suggest me how to get Hours only from new GlideDateTime()).getLocalTime(). all client systems are running in PST zone.
Forum Posts
Resolved! Get the value of a requested item variable on workflows
Hello,I'm trying to set a workflow to get the value of a requested item variable.I tried to get these information using the GlideRecord sc_item_option_mtom but the request sys_id never match the the request_item .Do you have an idea why ?Thanks in ad...
Resolved! How to run a Scheduled Job "daily" but exclude weekends
I need to create Scheduled Jobs following a script we created that initiates a Catalog Item, and the Scheduled Job needs to run daily and exclude weekends but I don't see how to select Daily excluding weekends. Any suggestions/direction would be appr...
Resolved! string field to contain only number and special character like $
Hello Team, I have field called fee, which should contain numbers and $,could you help on this, as it should take special character like $ var regexp = /^[+]?\d*$/; if(!regexp.test(newValue)){ alert('Please enter numeric value'); g_form.setValue('u_e...
Resolved! How to skip RITM approval if Manager is the Requested By
Hello, I have a catalog item where I have created a reference variable called "Requested by". If this field is the same user that the approval is going to I want the approval skipped. How do I accomplish this? Thank you in advance! Joe
Resolved! How to remove a specific role of user, roles are inherited from the group that user is assigned.
Hi All, I am trying to ITIL role from user who hasn't been logged in for 30days. But the thing here is user has got this role inherited from the ITIL group. So I need to remove only role, but not want to remove him from group. Is it possible? Thanks
Resolved! Service Catalog category icons/images how?
Ok, I really thought this would be simple. I've setup our service catalog. I've added the categories I want seen. But why can't I add icons to the category widgets on the service catalog page? Why is my only choice to "upload" new images? When I setu...
How to disable debug log in production environment?
Hi, We are seeing some unnecessary debug logs in Service Now production environment. I would like to disable them. Is there any property which we can use to disable them Thanks, vimal
Resolved! Field value getting cleared OnLoad
Hi All, I am populating Manager of user in opened_by field using script include and Glide Ajax. The opened_by field has logged in user by default. So I want it to work on both onLoad and onChange. The thing here is, for suppose user in opened_by fiel...
Knowledge article Feedback comments notification should be triggered to the Author
Hi All, As per the OOB functionality, If the knowledge article is 'checked out' and the new version is published. If the users sends the knowledge feedback from Service portal to the knowledge article.. the notifications are getting triggered to user...
Resolved! Hide Label Name for check box variables
Hi All, As shown in screenshot, how can hide the options label on platform and in portal. I can create a custom label to replace the options, but if I hide the custom label all check boxes will be hidden. Thanks!
How Can I Configure "Printer Friendly Version" Present In System Settings To See The View We Want.
#itsmI need a pdf view of the RITM but through printer friendly version few variable fields are not visible in pdf. I need to find the source of the "printer friendly versions" script or a way to get those fields in pdf which are visible on RITM.Can ...
Resolved! RITM is in Closed Complete state but Active is still True
We have a peculiar issue of some RITMS's are in closed complete state but Active is still true. When the associated SCTAsk is closed using UI action Close Task and comment is added at the same time Requested Item is getting closed but Active is stil...
Resolved! how to save the form using ui action in client script?
how to save the form using ui action in client script,i have one button when i click that button how the form is save?
Resolved! How to call System property in UI Action?
Hi, Below is a Ui action where INC when promoted to Major Inc, vendor filed should auto-populate. it is working fine except the else part has some issue when Manulife Internal is already present in the vendor filed it should not add it twice. Can so...
