Requirement - When task (child) is re-assigned, case (parent) state should be updated to "In Progress" and comments should be added <task> has been re-assigned from <previous.assignment_group> to <current.assignment_group> Created Business Rule When ...
Hi, I have a Catalog item for linking Business application to schedule (cmn_schedule) after creating a new Schedule record. In schedule we have -- Floating -- option in time zone as below. Even though I created Time Zone variable in catalog item ...
Hi Team, There is an assignment group which is inactive in servicenow yet some incidents got assigned to it which are crossing the incident ageing >20 and >30 days. Could you help me with the reason why this could have happened and what to check for ...
Hi Team, End users are not able to the additional comments field. In form layout, additional comments field is selected.
Hi,I have a question on Servicenow licensing for Approvers and Fulfillers.I understand that an Approver can perform all requester actions and view or modify requests directed to the approver. Approvers have the approver_user role, but no other roles ...
Hi, Please guide me steps about setting up Priority Matrix for Incident. PFB screenshot attached for your reference. Regards, Arjun.
Hi All, I am working on a requirement. An email will be received by vendor (email subject doesn't consists of RE or FWD). The email subject consists of the RITM number as "XXX Quote Confirmation: Quote Ref. RITMnumber [EXTERNAL]". This should updat...
We have a requirement to enable our end users to see, read only, incidents and requests. I was told that could be accomplished with the new 'Business Stakeholder' role in New York and beyond. Before we purchase new licenses for this role, we would ...
Hi Iam working on a change process in my recent running project .Actually i need to add a new change in my process There are several processes involved with adding a change type. These processes include managing script includes and workflows ,so how...
We want to provide read access to sys_journal_field table. Could you please let me know the steps to provide the same.
How to enable the audit log for knowledge base? Can the audit log capture who read the articles activity? Can the audit log capture who click the URL in the article of knowledge base? Please advise. Thank you.
Hi All, I wrote a UI policy to make all fields read-only when the problem state is completed. But while changing the state only all fields are getting read-only. As per the requirement after saving the form fields should become read-only. Please hel...
Hi I can change the state of an incident from New to In progress and back to New as long as there is no "Assigned to" field set. But after the"Assigned to" field was assigned to a user, I can not change the state of an incident to "New". It automati...
I have two Business Rules set up.One business rule is on the sc_req_item table and copies comments on the RITM record as work Notes on the Task record. Table: sc_req_itemRuns on: AfterCondition: current.comments.changes()The second business rule is o...
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