Resolved! How to call a property in flow designer
HI, I have a requirement to call a property in flow designer to assign ticket to one group. Can some one help how to call property in flow designer.
Forum Posts
Resolved! How to pass Requested Item Record to Subflow
Is if possbile to directly pass Requested Item Record to Subflow as a parameter or do I have to extract all the values in the main flow and then pass them to the Subflow parameter?
Resolved! Lookup Record not selectable for approval - Flow Designer
Hello, the background is what i want to archive is that every account has one contact with a admin role who will approve the request. For a flow approval i dont get the record selectable and i dunno why(grey). In my if condition i want to return the ...
Resolved! Set Assignment group field on Catalog item RITM
Hello All, I am trying to make the "assignment_group" and "assigned_to" fields visible on a specific Catalog Item RITM. These fields are not available by default on sc_req_item table but only on specific catalog item RITM. How can i achieve this?I tr...
Resolved! How to add Help Text or Information (i) on select box choices of variable
Hi All, Urgent Requirement, I have select box variable on catalog form, when the user choose any of the option, Help Text or Information (i) should pop up or occur. When "Cancel appointment" is highlighted, "To cancel your appointment scheduled for ...
Resolved! SLAs outside business hours
I am trying to set up a flow that says when the SLA is due outside business hours do these actions. I can't find a way to do this through the flow designer. The proposed solution within my team is to create SLAs for outside business hours that are ac...
LDAP import from AD to SN - ObjectSID is not the same between systems
I've spent the last couple hours searching the Wiki and Google for an answer with no luck.When I use Powershell to query AD for my ObjectSID I get something like this: S-1-5-21-3934281687-3809050549-1115651111-12456When I look at the ObjectSID in m...
Resolved! Formatting the Label in Catalog item in Servicenow
Hi all, I want to format the Label field text . Please guide
Email notification not being triggered by event that is processed
Dear community, I'm having some issues with an email notification not being sent. This notification should be sent when an event is triggered and the event itself is triggered by a business rule through gs.eventQueue(). I've debugged the business rul...
How to efficiently setup a shift pattern to allow weekly rotation?
Hi expertsI have been struggling to find the most efficient way to setup the various shifts I have. Would love to hear from the experts.4 shifts in my team, there are 2 members each shift.0800-16001200-21001500-00002000-08001. The system does not all...
Resolved! Make Catalog category visible to only one group.
Hi All, I have a category and it has three catalogs in it. I want make that category visible only to one particular group in Service portal. Can anyone please help me to achieve this.
Resolved! Using multiple catalog variable values ( 3 lookup selectboxes), filter the list to display for 4th lookup select box
I have a table with multiple columns and out of which 8 are Col1 Label | Col1 Value | Col2 Label | Col2 Value | Col3 Label | Col3 Value | Col4 Label | Col4 Value | In Catalog Item, I created 4 Lookup Select Box variables and each one uses one each c...
Resolved! how to delete parent and child tasks on one go
Hello All, I have a requirement , we are able to delete parent record but respective tasks are remaining orphaned. How can we delete the child tasks along with parent cases. Is it possible to do automatic deletion ?? or can restrict the parent cas...
we are not received email but in email logs showing email sent and recipients also not showing in notification added user,delegate at who will received tab?
we are not received email but in email logs showing email sent and recipients also not showing in notification added user,delegate at who will received tab? Scenario: Whenever delete delegate user , that time received email original user and delega...
Resolved! I want to set current user (logged in) into String field
I want to set current user (logged in) into String field and as well as in another field want to store time as per their time zone in service catalog. How should i do this? Thanks.
