Field normalization vs Normalization data services
We would like to enable normalization plugin in our instance, but got little confused between the two types of available plugins.Do we require both? Regards,Rakesh
Forum Posts
Creating multiple Request Items based on number selected
Hi I have a UI Action that creates an event, script action then calls a script include to add a Catalog item and fill in various variables then places the order to create 1 Request and 1 Request Item automatically. This is all fine and works as it sh...
Resolved! How to populate of Catalog variable values on Catalog task form
I am having a catalog item which is having 3 fields [Name, Location, Contact] which is having its values like [Angshuman , India, E-Mail]. Now I want exact same values with field name to be imported on the Description field on the catalog task. How w...
Has anybody used SAM-account name for ADFS authentication.If so can you please provide LDAP Attribute?
Has anybody used SAM-account name for ADFS authentication.If so can you please provide LDAP Attribute?You can configure this rule to send the value of LDAP attributes as claims. Select an attribute store from which to extract LDAP attributes. Specify...
glide_list field
we have a requirement like for particular type of change (normal or emergency) we have to show only particular set of values in list(glide_list) field on the form.Please see the below sample screenshot of my dev instance. test is the field label here...
Resolved! How to get Subject in email template body
Is it possible to get the Subject of a notification to be used in the body of a template?I am trying to use templates more often and I would be helpful if I could pull the subject from the notification that is using the template into the body of the ...
How to Count Number of times the Template is used ?
Hi All, We want to track the number of times a specific template is used. We would like to see which templates are used more frequently.for e.g :- If i have created a template by the name "P2 Incident" and it has been used on the 5 incidents, then i...
Blank users and groups in group member table
Hi All, I am trying to update group membership using run script in workflow. Script is working fine and able to add and remove users from group membership. I have one issue, while adding record is creating with blank values and same way while remov...
RITM Variables Read Only after state has become "close complete"
As the title states, is there a specific way that one a request is submitted and the RITM state is changed to "Closed Complete" that all RITM variables become read only?The reason i am asking is because we have ran into issues where the business user...
Use Powershell to update a Ticket
Hi, I am working on a PowerShell based script to update a ticket in ServiceNow. The process I would be following is: - Retrieve a Service Now Incident Download it in XML/JSON format Update the fields such as Work Log/Close or Reopen a Ticket and the...
How to query/report on incidents for knowing the age of ticket?
Hi, i would like to report/ query incidents of all active incidents so that it should give me the incidents based on age. like incidents count and age. For example like below Incident Count Age 25 ...
How to link closed incident to problem record
Hello, When looking at the Incidents (All) table I want to be able to write to the "Problem" field - in order to link Incidents to Problem records. This process works when writing to incident records that are active, when writing to an Incident recor...
How to get the number of elements in an array? I mean array size.
Hi All, I am using arrayName.length to get the number of elements in an array. But result not seems right. What is the best way to get the count of the array elements? Is there anyother method? Thanks & Regards, Ram Prakash
show/hide filter icon is missing on the incident page
Hello All, The show/hide filter icon is missing from my incident page. The top left funnel-like icon is there on all other (Changes/releases) pages but missing from the incident page. you can see it belowPlease advice.Chabi Anand
how to display URL link from message
Hi, i have used below script , it is not displaying URL link in messge g_form.showFieldMsg("testing" + "<a href='" + 'https://www.doc.servicenow.com '+ "'>" + "</a>" + " has been created");