Hi all, I have a query that whenever the user changes the state manually from 'Pending' to 'In-progress', the pending reason gets cleared automatically. However in cases where the state changes from Pending (pending reason - pending customer) to 'In-...
Hi team, in the incident form i have a field "resource(true/false)" field. here my exact requirement is when the category field value changes to "help" i want to set the eligible field as true. and when the sub category changes to "vpn" i want to set...
Hi Team, Im getting into a huge trouble here, Any help please on resolving this? var obj = {}; obj.prop1 = {}; obj.prop2 = "Test"; obj.prop1.requested_for ="Roger Federer"; obj.prop1.Catalog_item = "Get me a Tennis racquet"; var json = JSON.s...
Hi Guys, I'm having some issues lately with user records. The field company in the user record is mostly filled in due integration of two systems: *Afas *Active Directory But when i try to change the company it show me no records found. Even when i e...
Hi, How to achieve the following view? Please suggest
Hello, I've set up a new metric to calculate the below field when it changes. I may have set it up wrong and may need to script (but didn't think I would need to as it should work OOTB?). Please can you tell me if I'm doing something wrong? Then ...
Hello All, Can someone please help me ? I have added a ui action to create outage in change.It will automatically populate short description and configuration item in the window.How its populating? I want to populate planned start date in begin fie...
Hi All,Could anyone please tell me how to add a "is not one of" condition operator to the table. I see this operator listed on few tables but not for all.Thanks,Kranti
Hi everyone Is there a method to go from production to dev workflows? other than clone production to dev
I am trying to create an SLA on the Requested Item table that breaches on the Due date. Here is the SLA Definition: The problem I'm having is that the SLA is breaching instantly (or rather, exactly 1 second after it starts); which is exactly what th...
Hello, I am adding pictures to my catalog items, on the service portal, if the item name wraps onto a second line, the picture gets partially cut off. Is there a way to resize the catalog item tiles/cards on the service portal to show the full pictur...
The "Featured content", "Most useful" and "Most viewed" sections in Knowledge v3 are great. I'm wondering quite how the "Most useful" section is evaluated - seems to be related to clicks on the "Helpful? Yes/No" buttons, but it would be handy to know...
Hi All, I have created a UI Action that is designed to allow a Change requester to click a button and see a list of other changes with a specific set of conditions already built in and have it open in a new tab/window. When i had this as a server sid...
Hi, I have a use case where I'm required to give users write access to worknotes in a table that extends task. I've created a write* acl Followed by another field only acl on worknotes. It just doenst seem to be firing - any ideas...? Thanks for yo...
Hey,So I created a module and set the link type to "Script (from Arguments:)" When I click the module, it does what it's suppose to and then directs to the background script page. Is there a way for me to redirect it to another page, like the homepag...
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