How to find/ access missing roles: My instance seems to be missing key roles such as: sn_incident_read & sn_problem_read. Has anyone seen this before and what can be done to fix it these are critical for the Business stakeholder role. Per: https:/...
I have a variable set with a field of "requested_for" on every catalog item. I need that field to be copied to the watch list so that the requested for can receive email notifications. I've seen some articles on this subject but none really seem to ...
Hi, Do you know the difference between 'Actual time left ' and 'Business time left' . The SLA is 10 days, I set the duration to 80H . Thanks for help.
Hi, I want to convert a long integer to Date/time. In LDAP I have a field called accountexpires. The field type is long Integer. In the User table, I have field called End Date. The field type is Date/Time. I want to map accountexpires with En...
created 2m ago in Service Management Hi Community Service Portal KB article does not show the images for End users but as a admin i'm able to see the icons in KB page if anyone had an idea about how to fix appreciated. Attached images with...
Hi All,I have been trying to make the change calendar visible to all users via the Public role. I can get this to work by setting the Change Request [change_request] -- None -- as read only to the Public role and this I can see works as expected. But...
Hi, Can some one help me my script is correct or Not How to Compare Due date with Current Date, if both dates match then set field value. billinglineitems(); function billinglineitems() {var gr = new GlideRecord('u_billing_milestone');gr.addQuery('u...
I just cloned from production to our dev instance and lost the contents of three completed update sets, even though I excluded the sys_update_set table and created a data preserver for it. I had planned to move those update sets to production before ...
Hi Everyone,I'm trying to automatically close a service catalog task based on and end user clicking on a link in an automatically-sent email. Here's the inbound action script that I'm trying to use:closeUserAcceptanceTask(); function closeUs...
Hi, We have a dashboard and multiple reports created by a user who is going to leave the business very soon, so we need to allow his replacement to manage the dashboard and reports he created, so made the replacement as the dashboard owner and share...
We have a custom table that holds our user on boarding and off boarding details. One of the fields we have is called 'last day of duty'. This gets populated on a users resignation/contract end date. I'm trying to write a script for a scheduled job t...
Hello all,1. I am looking for a way to verify at least 1 file is attached to the RITM form , I dont need to care about what type of files or their names, attachment validation is after submission of the catalog item.2. If attachment if not attached R...
We started using Major Incident Workbench to manage our major incidents. I would like to see a quick summary of Actions Taken during the major incident. Is it possible to view only the actions taken or is it possible on the Post Incident Report t...
First in the RITM the work notes in the RITM was updated with the following "Configuration item assigned from stock". When we looked into the CI and the associated Asset we found that "Stock" was not it's previous state. What is the purpose of this w...
I need a report/Dashboard on few Scheduled Jobs that were successful and that failed . Thinking of using (sys_trigger) table . 1. what would be the state after the Job failed , would it return back to Ready , populating "Last Error Field"? 2. When d...
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