In our product, test, and dev instances when going to Standard Change Catalog this is all we see, comparing to public sandbox this doesn't appear to be out of the box behavior and i expect to see the OOTB templates. I compared the link arguments an...
As per the attached images, the SLA Due field is showing "unknown". Ideally I want two field in this template:Resolution - A field showing when the resolution date and time is due. Response - A field showing when the response date and time is due.I...
The password in sys_user table is encrypted by base64 seemingly. I tried to use below script to decrypt it but still fails.It prints out encrypted password. Anyone has any idea to decrypt the password correctly?+++++++++++++var gr = new GlideRecord("...
Hello All,When I add a video file to a KB article, the video starts playing as soon as I open the KB. I need help with some code to wrap a media player around the video file. I want to add a video from the video library (.mov or .swf) to a KB article...
What are the roles required to create and execute ATF scripts?"Admin" role is restricted.
I am trying to generate a report where created is between 24 and 48 hours. I tried to use relative in the time field and opened before 24 hrs ago and opened after 48 hrs ago doesn't seem to be giving right results. Any ideas ?
Hi Everyone, Working in Eureka Patch 2 (development instance), I've built a UI policy to show a new form section when certain conditions on the Incident form are met. While the form section and all of it's fields show, I've added an annotation at ...
Hey Gurus,The list of Approvers on a Change Request doesn't distinguish between Directors and CAB approvers, we don't know what group the approver is in.Is there a way to include the group that the approvers are in?Thanks,Rob
For at least as long as we've been on Helsinki (currently Patch 9a), the icons to collapse or expand container variables and variable sets have been missing on submission forms.If you look at the start of a container on the "Catalog Item" submission ...
Hey SN Comm!!So here is my short story:On our HR Case Form, I have redesigned our Category & Subcategory choices to start. Along with this, I have also added a new field called Reason. The Reason field is basically giving choices as to why the Case i...
We have old incidents with business duration values 'zero'. So I wrote a background script to update values. In our business scenario we need to calculate the business duration as time between opened_at and resolved_at instead of closed_at. The probl...
We gave a user template editor and template editor global roles. For some reason they can create templates but they are getting limited option on what fields they can edit. Any thought on why they do not have the ability see all the fields?
Hi All,I am required to make a field named "Location" as read only on the sc_request form.For which, I have written the UI policy on the form and also the onLoad Client Script , none of which is making the field Read Only.Can you please help me out t...
We are relatively new to ServiceNow and want to leverage the Service Catalog to order PCs and Software items. I have activated the many out-of-box items as a way to provide a demo to leadership, but we will want to slightly change some of these. ...
I need to create some reports which include variables on Requested Item and assignment group in Catalog Task. However, can't seem to find a way to combine these fields togeter. Any idea? I don't have Assignment Group on Requested Item form, only on ...