I have some surveys in the "ready to take" state that need to be canceled. According to ServiceNow docs, you should be able to go to the active contexts workflow and select it and then cancel it. However, none of these are listed in the active con...
I need to create some tasks based on criteria that are available in our database. I have a "personal" developer instance (London, like our institutional instance) and I built a script in Perl to periodically query the relevant databases and make a RE...
Hi All, My Omit Edit Condition Script is not Working as expected? The Edit Condition Should Omit if the current logged in user is part of the incident assignment group. Below is the Script! var answer;if(gs.getUserID().isMemberOf(current.assignment_g...
Hello Experts , We are using ATF for our ITSM testing . We have recently added a few more integrations with dev-ops tools and PeopleSoft using REST API's . I would like to know if ATF can do testing beyond the platform ?
everyone, We have business service 'Blackberry' with support group 'Capacity Mgmt' When ever the business service is selected as 'Blackberry' then the assignment group look up list needs to show only 'Capacity Mgmt'. Now if we select business service...
Hi, if we see here , font is very dull feeling very hard to read. So can we add deep Black Color and bright to this font
I have a workflow that has a “Waiting for an approval” stage as the first item after Begin in the workflow then it moves on. However when you submit the catalog item associated with this workflow and check the stages it always says Approved as the fi...
Am seeing wierd behaviour .. as ITIL user am trying to close change task ... state field is read only ... when I click on Close, I can see state is moving from open to close ... then it again moves back to Open ... What is causing state to come back ...
We have a requirement to restrict write access on specific records to spceific groups only but anyone with itil role should be able to write on comments and work notes. Any idea on how to approach this ACL setup?
This is regarding inbound action for receiving emails.My goal is to write an inbound action that will run if the email is a certain email X, with a certain subject Y. I believe this can be done by setting the run conditions such that recipients is em...
Some of the UI actions (Re-Analyze,Delete) are not visible to the ITIL user even after the roles(ITIL) was included for the UI action buttons. This is in Madrid version. Can anyone please provide any solutions for this. Below screenshot is of a Admin...
I'm studying the service catalog of an out-of-the-box instance. As an example, the "Standard Laptop" catalogue item. This item uses the "Service Catalog Item Request" workflow. Inside this workflow there is a Catalog Task activity called "Order Fulf...
We have an end user (he does not have a role), that would like to see all tickets opened by his department within his self-care page. I tried adding him to the watchlist, but that doesn't allow him to see and load those incidents, just receive notif...
Morning, I have a requirement to send out a reminder approval after 7 days if the first approval has not been actioned. Background: We have a request on the SSP which allows users to deploy devices to our customers and part of workflow requires the ...
Using List Collector i am selecting multiple and want to check which user is present in AD group and which user is not preset. Users which are not present in AD Group i want to Add them automatically using orchestration can anyone help ,how to do thi...
