Once I have the consumable assets created with quantity, how can I update the quantity if I recieve more? I see if the same model/model category and stockroom record is created it merges but I am trying to see if there is any other way to just update...
What we are trying to do is have an approval from one user with the approval role be able to approve. The challenge is that we have a group of say 25 people, but only 1(or certain ones) of them has the approver role in that group. This person could...
I am checking in background script value output of glidedatetime. var myDate= new GlideDateTime('12/04/2018 13:34:23');gs.print(myDate.getValue());gs.print(myDate.getDisplayValue()); Output : 2018-12-04 yy-dd-mm 04/12/2018 var myDate= n...
Hi, I have got a requirement wherein the short description field in Incident form should be limited to 80 characters. User who is typing should be able to type only 80 characters and when he/she types the 81st character, an error message should be ...
Hi All We are moving from MS System Center to ServiceNow for ITSM. At the moment I am trying to get my head around the orchestration in SN, which unfortunately is quite a bit more difficult than it was in SCOrch For now - I am trying to take the valu...
Hi guys, I have create a JDBC Data Source and it working to retrive data from oracle database. Now I need to schedule that task. How Can I schedule JDBC to retrive data? If I create a Scheduled Jobs (based on JDBCFileLoader) I don't set JDBC Data Sou...
I just wanted to know how can I approve or reject a change request via Email just like the Approval Request Notification. Thanks for the feedback!
I want to be able to assign multiple tickets to one person at the same time. How can I do this?
here i have two Choice list variables, so how can i get values How Display Site values based on Region, .....& javascript:'u_region ='+current.variables.u_regionnn is same script work for this also??? , i have tried it, but not working site...
I am working with the background script below learning how to create a table using script. It is working great. Re: the GlideColumnAttributes class or method, I only saw sample code that used the following: columnAttributes.setType("string"); colu...
I want to make a ui button 'REOPEN INCIDENT' on the incident form. Whenever we clicked on this updates will happen on the server side like incident state become close to active and on the client side comment field become mandatory.
Hi everyone, Do you people know about a workaround to change a field type from Date to Date/Time? If I try directly in the dictionary personalization, it will block the change saying that can't convert from date to date/time, but I don't want to cre...
Docs.service-now.com includes a page instructing how to "Create a predefined filter" related to new Dependency view (previously known as BSM Map): Create a predefined filter Instructions on that page are good, but I can't find anything like that from...
Last Friday, I was building my service mappings manually in my Developer's instance - Application to Application Servers to Database to Servers to Switch. The Related Items section is visible in all Classes. When I went back to my Developer's instanc...
There is a requirement from the change team to query on the work notes field to check for keywords and extract the change records based on the condition. However, i don't see the field "work notes" when I try to add it as a filter. I am able to add t...
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