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Resolved! Workflow - Create Task activity - Get task number

Hi everyone, I could use some help with this issue. Here is what I'm trying to do: Goal:  Create a change record after a catalog task is completed and store the change # in the catalog task.  Do not continue the workflow until the catalog task AND ch...

Community Alums by Community Alums  
  • 4206 Views
  • 11 replies
  • 1 helpfuls

Resolved! How to Restore Deleted Catalog Items

Hello All, In error I have deleted all catalog items for one of my categories 600 records.  I have gone into Service Definition>Deleted Records and undeleted all of the records.  However, I can no longer see the items listed in the RITM record.  Is t...

lmmil01 by Giga Contributor
  • 6704 Views
  • 5 replies
  • 2 helpfuls

How to create a back button in service portal?

Hello what is the best way to create a back button on service portal? The requirement is to  create a back button on  the "Data Table from URL Definition" widget or right above it. I am trying to use link-button widget, which I cloned and tried to cu...

G_38 by Mega Expert
  • 2686 Views
  • 1 replies
  • 1 helpfuls

Catalog Task Templates and Variables

has anyone found a way to be able to include variables from the form on a catalog task template? it's nice to be able to set some information with them but it would be even better if we could set the variables within the task.

JustinB1 by Tera Contributor
  • 1306 Views
  • 3 replies
  • 0 helpfuls

Set Calculated Value field to non-readonly

So here is the scenario: I'm working on a task to calculate the value of a field based on 2 field, which from a different table. And my customer want to every time I update a value from (Configure choice) or (import), the value will be calculate auto...

Truong Hoang by Kilo Contributor
  • 1515 Views
  • 1 replies
  • 0 helpfuls

Service Portal Interceptor

We have a business requirement to create an interceptor wherein we ask the user very basic question on what there problem is about then we show the proper record producer. Any ideas on how we can achieve this? Sample: Select what describes your probl...

JC S_ by Mega Guru
  • 1192 Views
  • 3 replies
  • 0 helpfuls

How to Re-render UI Page in a catalog item

One of the variables/questions on my catalog item is a UI Page. This UI Page performs a var gr query to get the url of an image and displays it on the page. It works fine on loading. When I change a choice in another field - which is a drop down list...

Michael M1 by Giga Expert
  • 2130 Views
  • 6 replies
  • 2 helpfuls

Resolved! Contract Threshold Notification

We are utilizing the OOB 'Contract Threshold Breached' notification, which gets triggered by a scheduled job that fires an event if it finds any contracts that has the Expiration field changed. The problem is this scheduled job typically runs around ...

John Diaz by Kilo Guru
  • 1300 Views
  • 2 replies
  • 2 helpfuls