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Getting the value of Catalog from Approval table

Hi All For the RITM records in sysapproval_approver table, I'm trying to get the value of catalog that the item belongs to. I'm using 'sysapproval.cat_item.sc_catalogs' (taskGR.addQuery('sysapproval.cat_item.sc_catalog','catalogs');) to get this valu...

n20 by Kilo Explorer
  • 3079 Views
  • 21 replies
  • 0 helpfuls

Resolved! Flow Designer trigger when comment added to Incident record

In Kingston Flow Designer, I would like to create a Flow for Incident when comment added to incident, it will trigger the Flow and perform Incident field change. However, I am not able to select "Additional Comments" from condition builder. Any ideas...

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gavinc by Giga Contributor
  • 1971 Views
  • 3 replies
  • 0 helpfuls

Resolved! Insert record on table with reference field

Hello, We have a table for freeware called u_freeware_software and we have a catalog item that users fill out to add new approved freeware to the list. Once submitted, I added a runscript on the workflow that will take the values from the RITM and ad...

Hannah C by Giga Expert
  • 5762 Views
  • 8 replies
  • 4 helpfuls

Resolved! Emergency Change - how is it triggered

Apologies first as I realise this is a probably really dull of me. We currently have an issue where our emergency changes appear to be following an (incorrect) workflow. For example, I have a 'submit change' button visible at draft state for normal c...

Resolved! How to use email templates in Major Incident communication?

Hi All, I'm trying to configure Major Incident Management on my PDI (London). I have activated the Major Incident plugin including the demo data. On the communications tab in the Major Incident Workbench I would like to use email templates as shown i...

ServiceNow Technologies/Languages

Could someone point me in the right direction, or explain the technologies/languages used by ServiceNow? Specifically, the process of requesting, say a list of open incidents, in ServiceNow. At what steps in the process does Mozilla Rhino or Jelly co...

Database View for sc_req_item and sys_user

I need to generate a report on Service Request which includes the requested_for user's profile information. The requested_for is a variable and I'm not able to expand further on that to retrieve details from the user's profile, such as user ID. I che...

Bel Ngiam by Kilo Contributor
  • 1347 Views
  • 2 replies
  • 0 helpfuls

Configuring ATF Input Variables as drop down choices not working

Hi Everyone, I am trying make a custom Step configuration to make it easier for testers to use ATF. The issue I am having is that I am trying to create an input variable which I want to be a drop list of valid values when used in a test.  As an examp...

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chaddie1 by Kilo Expert
  • 1493 Views
  • 2 replies
  • 1 helpfuls

Resolved! create relationship between assigned group and business service

I need to create a dependency between the business service and assigned group fields, this in order that only certain groups can be assigned to certain incidents with a certain business service, for example. Business service 1> group 1, group 2 busin...