Dear all, Learning servicesown from scratch and browsing a lot of info around but feel some are not update or not corresponding with my london instance. I have read something aroun what is the pause condition for Incident SLA, some say Waiting, some ...
I'm working on a scoped application where I created a table that has a field named model that is a type of string and has the several choices set with a sequence for example they are set to C2, C4, P5, P6, I7, I8 in order from 0-5. I have a record p...
Hi Friends,I am facing issue w.r.t. UI Action button visibility on Service Portal , however same is visible in nav.do. Please refer the screenshot below.Service Portal: Cancel button not visible.Nav.do : Cancell button visible.
Hi community, I'm on a lost concerning how to populate a reference field on a record producer.I've searched in the communities and found many posts concerning this and tried to follow some of them but nothing seems to work. Situation: I've got a...
Hi Team, Activities of certain fields are not getting captured in work notes even if the fields are configured as in below screenshot. Please advise. Once such field is "location" in asset table. Regards, Pravesh Gupta
Hi Experts,I am working on retrieving the required info for the RITM using scripted REST API but I am getting "Script Evaluation Exception" for invalid/unknown RITM number.Here is the input and output for the valid RITM number[INPUT]{ "sysparm_req...
Good Morning, I am trying to automate some tasks on ServiceNow which include users getting added to groups etc. What I have done is created a new workflow that a new user can access the portal and request access to a group. This then goes through the...
Can the radio button display on the template or maintain items module, change from being text on top radio button on bottom to a horizontal layout, so that the radio button lays just to the right of the question? This is what we want This is what we...
Is there a way to record a hardware models end of service / end of life date? I can't see anything obvious under the hardware model record/form, I looked at Contracts but the dates for specific models are different so that would require a lot of di...
I know that there's a list of the different roles contained in the instance, but is there a list of which roles require a fulfiller license?
Hello everyone, I'm having an issue creating a workflow with Flow Designer. Our client has an Order Guide active in the service Catalog for onboarding a new employee. They now want to have an automated process that creates tasks based upon the opti...
I want to take a backup of the Workflow in Service Now but the problem is it doest not take the backup of the Table and its Structure with its respective form.Can anyone help me with how can we back up the tables and its stucture????
I'm looking to alter the CAB Workbench Calendar to not display 'Cancelled' meetings. We found a workaround where we could create a business rule to remove the Planned start/end date when the state changes to 'Cancelled' but I was a bit stumped since ...
Hi All,I am trying to sort an array based on dates.Can anyone guide me on this?Thanks in Advance.
Requirement: How to allow users from a particular department/team to see Incident tickets of other teams/department, without being email notified about the other dept tickets daily happenings. Selected super users should be able to see and create rep...
