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Request and Requested Item SLA Setup

Has anyone setup SLA's for Service Catalog request or Requested Item from a Catalog Request? I have setup SLA's for Incidents and tasks which are functioning. Doing the same setup for request or requested item does not generate an SLA. What am I miss...

JimCheffer by Kilo Expert
  • 7926 Views
  • 11 replies
  • 1 helpfuls

Resolved! Adding a new field to all Assets

Hello,  I would like to add a new choice field called " Risk Management" to all the assets. Is there a quick way to do that or should I go one by one on each asset tab such as Business Services, Servers, Computers etc.? Thank you. Elif

elifa_ by Giga Contributor
  • 1642 Views
  • 7 replies
  • 0 helpfuls

Resolved! Load CSV file with specific header row number

Hello All, I want to load CSV file data with specifying row number for header row. while loading the same with "load data" module, he data is loading as expected. here i gave row number as 5 as my Header is present at row 5 only. but if i manually at...

Ahmmed Ali by Mega Sage
  • 1256 Views
  • 2 replies
  • 2 helpfuls

Resolved! Replace global UI Action by new one

Hello, I have created two new UI actions. One should create new button "Save" on incident table, save current record and stay on current record after click on save button. It should replace Update button which redirects to previous page. Problem is t...

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Has anyone integrated Yammer with servicenow?

We use Yammer already for our enterprise social communoty and have it embedded as a webpart in sharepoint - is there a similar capability in snow? Idealy to display all activity related to a ecrtain #hashtag or from a specific group?   Thanks for any...

rodbcn by Kilo Explorer
  • 3307 Views
  • 4 replies
  • 0 helpfuls

Problem Data Lookup Rules

Custom Priority lookup rules for Problem Table on Istanbul did not work despite multiple attempts .I want to set Priority level similar to how Incident Table data look up rule is setThe OOB in Jakarta has the set below.I don't understand how Choice f...

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Joyce W by Giga Expert
  • 2124 Views
  • 3 replies
  • 3 helpfuls

Bundling items/Order guides

Hello experts,I'm a little confused about bundling.I have hardware models setup. If I create a bundle (model category set as bundle), add items to it (ie Surface Pro and a consumable) and publish the bundle, should it not add both items to the cart i...

KB15 by Giga Guru
  • 2527 Views
  • 3 replies
  • 0 helpfuls

gsft submit()

Hi,   what is gsft submit() function and it's purpose??   Regards,Abhijeet Bangera www.dxsherpa.com

Abhijeet14 by Mega Expert
  • 9764 Views
  • 3 replies
  • 6 helpfuls