As per ServiceNow, if the Impact is set as '3- Low' and Urgency as '1- High', the priority should be autopopulated by '3- Moderate'. PFB the screenshot of the same : But, after applying the template, the Impact and Urgency, be the same, the priority...
Hi Folks,Good Morning !Can someone please let me know, what is HTTP Request & HTTP headers in REST message ?Please find below screenshot for your reference for the same.Thank you in advance !Regards,Rishi
I'm using the New Call module (was called a wizard when it was rolled-out in Geneva?) to triage the calls that my service desk receives from clients...and I'm trying to set up an SLA Definition to have an SLA clock on records that are inserted into t...
I have an ITIL user who has personalized the list columns in the Release Task List, which shows at the bottom of the Release Form. To personalize she selected "Reset to column defaults" clicked OK and then went back in to update the columns and sav...
.Could anyone advise me on best practices to setup Personal Notification Schedules?I've found that I can put schedules in SLA > Calendars and they appear in the Personal Notifications drop down but I'm not 100% sure this is the correct way to set thi...
I am trying to show an "Implement" UI Action button on a Change request to either an admin, the user that is the current assigned to, or a user who is the delegate of the current assigned to. I tried using the getMyAssignments() function from the g...
I have a JSON string received from some of the checkbox as below{"Cable":[{"USB":true},{"Displayport to HDMI":true}],"Carry Case":[{"SwissgearPegasus Backpack":true}]}I want to get the highlighted value and store in another catalog variable. How can ...
Hi All,Can anyone share me the process flow diagrams or flow chart for Change Management types(Normal,Standard and Emergency Changes). Please let me know on this.Regards,Gourav
Recently I followed the following advice from docs.servicenow.com:Homepages and content pages in Update SetsHomepages and content pages are not added to Update Sets by default. You must manually add pages to the current Update Set by unloading them.-...
Hello We are on Jakarta. We have a need to create report on Requested Items (From Service catalog). The report also need to include variables of Requested Items as shown in the second screen shot below. I don't see these variables if I open any RITMx...
Just wanted to know how do you close sprints, for me the state of sprint is showing "read-only"
Hi,I'm working on simplifying the Change process, and I therefore want my users to be able to push the "Request Approval" button without having to save the form, or returning to the record after pushing "Submit". I've studied the UI Actions for "Requ...
hi what is the work of "answer"....and what is get Attribute doing here pleae any one can explain me the complete line var answer = response.responseXML.documentElement.getAttribute("answer");
Hi everyone,I created a table, name is users_phone. This table have a phone_number field and this field filled by it users. I want to create a Request, from the Service Portal and request form have variable name is Own_Phone_Number. So I want to get ...
Hello,We are on Jakarta. I have a need to trigger a specific workflow once a Service Catalog item is requested (On submit). Please advise how can I do that? Thanks,
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