Resolved! Many-to-Many Relationships Related Lists
Hi All,I have added the related list in change request form by creating many-to-many relationships. But ITIL users cannot able to view New/Edit button.Any solution?Thanks,Dharani
Forum Posts
Field normalization vs Normalization data services
We would like to enable normalization plugin in our instance, but got little confused between the two types of available plugins.Do we require both? Regards,Rakesh
Creating multiple Request Items based on number selected
Hi I have a UI Action that creates an event, script action then calls a script include to add a Catalog item and fill in various variables then places the order to create 1 Request and 1 Request Item automatically. This is all fine and works as it sh...
How to avoid 'java.lang.IllegalArgumentException: Argument must be a String or NativeString instance'
java.lang.IllegalArgumentException: Argument must be a String or NativeString instance Caused by error in Script Include: 'test_si'at line 50 47: for(var j=0; j<arrCI[classname].length; j+= Size) 48: { 49: CI = arrCI[classname].slice(j, j+kSize); ...
Resolved! How to populate of Catalog variable values on Catalog task form
I am having a catalog item which is having 3 fields [Name, Location, Contact] which is having its values like [Angshuman , India, E-Mail]. Now I want exact same values with field name to be imported on the Description field on the catalog task. How w...
Has anybody used SAM-account name for ADFS authentication.If so can you please provide LDAP Attribute?
Has anybody used SAM-account name for ADFS authentication.If so can you please provide LDAP Attribute?You can configure this rule to send the value of LDAP attributes as claims. Select an attribute store from which to extract LDAP attributes. Specify...
Resolved! How to import excel data with leading zeros into a string field.
The excel cell values were converted to text and the cell type is set to text. On import ServiceNow truncates the leading zeros. Can someone please help me understand how to overcome this issue? The field is mapped to the Asset Tag field on alm_asset...
glide_list field
we have a requirement like for particular type of change (normal or emergency) we have to show only particular set of values in list(glide_list) field on the form.Please see the below sample screenshot of my dev instance. test is the field label here...
Resolved! How to get Subject in email template body
Is it possible to get the Subject of a notification to be used in the body of a template?I am trying to use templates more often and I would be helpful if I could pull the subject from the notification that is using the template into the body of the ...
How to Count Number of times the Template is used ?
Hi All, We want to track the number of times a specific template is used. We would like to see which templates are used more frequently.for e.g :- If i have created a template by the name "P2 Incident" and it has been used on the 5 incidents, then i...
Resolved! Dashboard missing in prod
Hoping someone can help? I created a new dashboard and after migrating the updateset from Dev to Prod it has become aparent that my new dashboard was not included. I have created a new update set and made edits to the dashboard but it still isnt in...
Blank users and groups in group member table
Hi All, I am trying to update group membership using run script in workflow. Script is working fine and able to add and remove users from group membership. I have one issue, while adding record is creating with blank values and same way while remov...
Resolved! Import Hardware asset from excel
Hi Friends, Good Morning ! I want to import Hardware asset from an excel. I have customized hardware asset form as per my need. However I am not sure, where I can enter data for Model category and model as both the mantatory fields. Please consider b...
RITM Variables Read Only after state has become "close complete"
As the title states, is there a specific way that one a request is submitted and the RITM state is changed to "Closed Complete" that all RITM variables become read only?The reason i am asking is because we have ran into issues where the business user...
Use Powershell to update a Ticket
Hi, I am working on a PowerShell based script to update a ticket in ServiceNow. The process I would be following is: - Retrieve a Service Now Incident Download it in XML/JSON format Update the fields such as Work Log/Close or Reopen a Ticket and the...
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