Looking for suggestions on how to handle SLAs when Incidents get transferred between groups. Here is our process: 1st, An Incident is opened through the Helpdesk or Self Service 2nd, it is transferred to a Group. Sometimes, however, it is tra...
I am currently working with ServiceNow to configure and launch the Field Service Management application. One of the requirements is to use a barcode scanner (either external or embedded tablet camera) to scan assets on service calls.For the first pha...
Hi,I am getting 'The RPC server is unavailable' error message from WMI query I am executing from MID server Host.Does this mean a Firewall issue because I am able to logon to same server with my discovery credentials.Any help would be appreciated.Kra...
Soon we will be updating all group names in ServiceNow. I am looking for ideas on how to update the group names within workflows without having to open each workflow. I was thinking of data normalization but not sure if this would work. Right now...
Seems that I'm missing something easy here. On my Change Request form... I'm trying to enforce some mandatory fields in order to request approvals and think I am over-complicating my solution. At the end of the day, I'm looking for recommendation...
Morning All,I have been given the task of setting up our ServiceNow instances.However - someone kindly imported over 100 update sets full of junk which has caused a lot of things to break and intefere with each other.I was told breifly about Z-Boot w...
Hi,I am trying to create a script where the field displays the maximum value of 2 fields. So for example in Excel we would put in something like =MAX(D3:E3).So in the below example Impact (Monetary) and Impact (Reputation) are both drop downs with a ...
Hello, While reading logs this morning I decided to view the garbage collection activity on our production instance. While reading up on how to decipher it, I noticed that our trended activity closely matches that of the example of problematic usage ...
Is there a way to add general Text to a Record Producer, after the label and before the field box?I do not want to use the "More Information" drop-down help text, since that requires the user to click the box to see the text. I just need a line of te...
Hi SNC,A question about approvals on the change request table. So I have a workflow on the change request table, which uses the group approval workflow actions. The way it works OOTB, when you click Reject as a UI action (which is on the sysapprover_...
Hi,We are running Calgary Patch 7 Hot Fix 5.I've assigned the "knowledge_admin" and "itil" role to one of our users (added to group with these roles attached), and they still can't see any Knowledge Base articles that are in either Draft or Review St...
I want to integrate HP Service Manager Integration such that when i submit a form it will create a ticket in HP SM. I have very little knowledge of web services. so please make the explanation as descriptive as possible.
I have searched and am struggling to find the right answer.I'd like to add an Insert and Stay function to my Change Records so that somebody can copy a previous Change Request to save time of filling out the form again. I created a UI Action called...
We are using ServiceNow Fuji version after adding JAVA Key Store certificate in X.509 Certificate our SSO fails .Error :----------------------------------------------------------------------------------------There was a problem accessing the site. Tr...
Can anybody explain about "workaround" field in Problem Management?
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