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Priority not showing correctly

As per ServiceNow, if the Impact is set as '3- Low' and Urgency as '1- High', the priority should be autopopulated by '3- Moderate'. PFB the screenshot of the same : But, after applying the template, the Impact and Urgency, be the same, the priority...

find_real_file.png find_real_file.png
Pravitha by Tera Contributor
  • 2212 Views
  • 9 replies
  • 4 helpfuls

Resolved! HTTP header/http request in REST message

Hi Folks,Good Morning !Can someone please let me know, what is HTTP Request & HTTP headers in REST message ?Please find below screenshot for your reference for the same.Thank you in advance !Regards,Rishi

HTTP header.PNG
rishi4200 by Giga Expert
  • 5909 Views
  • 6 replies
  • 1 helpfuls

Resolved! Are SLA Definitions only available to tables that extend task?

I'm using the New Call module (was called a wizard when it was rolled-out in Geneva?) to triage the calls that my service desk receives from clients...and I'm trying to set up an SLA Definition to have an SLA clock on records that are inserted into t...

jMarshal by Mega Sage
  • 3072 Views
  • 1 replies
  • 1 helpfuls

Resolved! Displaying a Multi Line Text field only at the TASK level

Hi SN Community,I'm trying to surface a pre-populated multi-line text field at ONLY the Catalog Task level of a service catalog request. The rationale in this case being that the task fulfiller wants to surface some specific instructions when they re...

ravi_otpp by Tera Expert
  • 1182 Views
  • 4 replies
  • 0 helpfuls

Personalized List Columns are reset to column defaults nightly

I have an ITIL user who has personalized the list columns in the Release Task List, which shows at the bottom of the Release Form.   To personalize she selected "Reset to column defaults" clicked OK and then went back in to update the columns and sav...

ewilks by Giga Expert
  • 7974 Views
  • 19 replies
  • 3 helpfuls

Best Practices for Personal Notification Schedules

.Could anyone advise me on best practices to setup Personal Notification Schedules?I've found that I can put schedules in SLA > Calendars and they appear in the Personal Notifications drop down but I'm not 100% sure this is the correct way to set thi...

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Resolved! Get Value from JSON - Help

I have a JSON string received from some of the checkbox as below{"Cable":[{"USB":true},{"Displayport to HDMI":true}],"Carry Case":[{"SwissgearPegasus Backpack":true}]}I want to get the highlighted value and store in another catalog variable. How can ...

venkatkk by Tera Contributor
  • 6545 Views
  • 7 replies
  • 3 helpfuls

Adding Homepage Customizations to Update Set

Recently I followed the following advice from docs.servicenow.com:Homepages and content pages in Update SetsHomepages and content pages are not added to Update Sets by default. You must manually add pages to the current Update Set by unloading them.-...

debmcdaniel by Giga Contributor
  • 4891 Views
  • 2 replies
  • 6 helpfuls

How to close sprint

Just wanted to know how do you close sprints, for me the state of sprint is showing "read-only"

dkhanna01 by Mega Contributor
  • 1364 Views
  • 3 replies
  • 0 helpfuls

Report : Resolved/Created

Hi,Can I show number of incidents created (let say 100) and out of those 98 are closed. So graph should show both data Created vs Resolved tickets in same page?Like shown below:100 received and 98 closed200 received and 150 closed

charting.JPG
Khanna Ji by Tera Guru
  • 1881 Views
  • 4 replies
  • 0 helpfuls