How to HIDE save(ctrl + s) button from ITIL users on the service portal form ?
I want to hide the save button from itil user and it is only visible to admin role. How to do that in service portal form?
Forum Posts
How to pass previous values from business rules to script action in servicenow
I am unable to pass previous values to script action from Business Rules. could you please help me. Many thanks,Raghuveer
Prevent Problem Task Closure When Associated Change Request Is Not Closed
Hello all, We encountered an issue where a Problem Task is getting updated to Closed even if the associated Change Request is not in a closed state. The system displayed an error message but still updated the state. To fix this, I tried modifying a B...
Notification is triggering multiple times
Hi Community, In our current setup, the ServiceNow instance operates in the IST (Indian Standard Time) zone. A business rule was implemented to monitor incident creation for a specific domain. The rule triggers a notification when 25 incidents are cr...
How to get previous value on email script
Hi, I have a scenario The email subject should be updated to indicate that the incident number has been escalated to the respective group, specifically when the ticket is moved from A to B group. So how to take previous in email script?Can anyone ple...
BLOG - ServiceNow CartJS : Automate Laptop Requests
Use Case:When a new employee joins the organization, the IT department need to provide them with a laptop. Instead of doing this manually each time —the IT member should navigate to the Service Catalog, select the laptop item, fill in the details, an...
Flow Designer
Hello Folks,I have a requirement to build a flow for 8 approval variables in a catalog item. Out of these, variables 1, 7, and 8 are mandatory, while the others are optional. The flow needs to check each variable to determine whether an approver is p...
SLA creation
Need to automate SLA creation, if we submit record producer in Prod then need to get created in dev.
CAB Workbench Integration with MS Teams
Hi,Has anyone implemented CAB Workbench integration with Microsoft Teams? I’m trying to understand whether this is currently possible and whether any documentation, best practices, or examples exist for enabling CAB Workbench collaboration or meeting...
How to have a custom role give read only access to all records on the Incident table
Hello. On my Personal Developer Instance (for testing purposes), I created a new user and a new role. The user's name is Carlos Pitman. The role that I created is named incident_reader. I assigned the incident_reader role to Carlos. I then crea...
how do remove roles which are inherited from group
In users profile , Roles are inherited from the groups. But when I removed group from users profile then roles are not getting removed from users profile . They still exists in users profile and now I am not able to remove them manually as they are i...
Resolved! CartJS API
HelloHas anyone used the CartJS API?I'm currently working on a requirement to import RITM records using the CartJS API.I've already created a transform map and started scripting, but I need to populate specific fields on the RITM, such as State and R...
ServiceNow Quick Tip: Global Autocomplete Settings for Reference fields
How to Globally Customize ServiceNow User Reference Autocomplete Are you looking for a way to modify the autocomplete results for any reference field that points to the User (sys_user) table?Perhaps you want to add the user's Email or Department to t...
Stock Rule Runner
We are on Istanbul. I am setting up stock rules to establish reorder points. I can see the Stock Rule Runner scheduled job but we can find no evidence that it runs. Is there more configuration that needs to be done to have the job run?
Assessment creation through change request UI is not working
Hi Team,1.I have created Metric type with questionnaires on change request table2. Created Ui Action which displays on change request form3. Created Script includebAjax which can generate Assessments4. Create Ui page which opens when users click on t...