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Service Portal AI search

Hello everyone,     I have a custom portal enabled which is my default landing page.I have enabled the AI search and configured the ai search. On any keyword search and clicked on search button it takes to another page to display the results where i ...

standard change proposal - change request values

Hi Team! in our standard change proposal "propose a new standard change" we have assignment group mandatory under the "change request values", i know change request values can be edited in the "standard change administration" module but im looking fo...

vic by Tera Contributor
  • 1235 Views
  • 6 replies
  • 2 helpfuls

Resolved! How to prevent adding duplicates in list collector

Hi,A list collector field is added to Parent and child tickets.Related tickets from multiple sub tasks are getting added to parent. When two or more sub tasks having same related ticket it is getting duplicated and adding multiple times in parent rel...

Kumar147 by Tera Contributor
  • 588 Views
  • 5 replies
  • 0 helpfuls

Requestor comments are not seen by agent

Hi experts,we are seeing an issue, when the requestor post some comments on the case, the agent who is working on it is unable to see. How can we fix this issue? TIA

si21 by Tera Guru
  • 276 Views
  • 3 replies
  • 1 helpfuls

Resolved! Using KM for internal processes

Is anyone using the Knowledge Management Module for non-technical processes and information? I'm striving for simplicity, so I'm considering using the Knowledge Management Module for storing internal processes as well. Examples:Major Incident Managem...

I am getting below error while uploading excel for load data. com.glide.db.impex.datasource.DataSourceException: java.io.IOException: error in loading headers from the xlsx data source: The supplied data appears to be in the OLE2 Format. You are call

Hi @Ankur Bawiskar  I am getting below error while uploading excel in load data. com.glide.db.impex.datasource.DataSourceException: java.io.IOException: error in loading headers from the xlsx data source: The supplied data appears to be in the OLE2 F...

Community Alums by Community Alums  
  • 2977 Views
  • 4 replies
  • 1 helpfuls

MID Server in K8S -> readinessProbe & livenessProbe

Hi there, we setup our MID-Server in a Kubernetes Cluster with ArgoCD.I woundering about the lifeness and readiness Probes. We found a script "check_health.sh" in the MID-Server Application, but it doesn't work as expected. I give the container the w...

BjörnB by Tera Contributor
  • 329 Views
  • 2 replies
  • 1 helpfuls

Importing data from csv

I have this use case where I need to import some data into servicenow. This dataset is used to assign Ids to employees based on their location. A particular location can have ids ranging from 1-9 and A-Z and there are say 15 such locations. Some of t...

Screenshot 2025-03-12 at 4.23.53 PM.png Screenshot 2025-03-12 at 4.25.16 PM.png

Flow designer - adding checklist template

Is there a way to add checklist template as part of flow designer action. I come across a similar post (https://www.servicenow.com/community/itsm-forum/flow-designer-adding-a-checklist-to-a-form/m-p/533086#M104865) but it seems this post is discussin...

Sri29 by Tera Contributor
  • 2289 Views
  • 15 replies
  • 7 helpfuls

Why system is allowing third party users in servienow?

In the system a third party user logged into our portal of some other company domain. We tried to replicate the issue in the lower env but we couldn't able to log in. Is there any OOB functionality so as to resolve this issue and prevent the allowing...

ShobhikaR by Tera Contributor
  • 246 Views
  • 2 replies
  • 0 helpfuls