Hi folks,Related Incidents Closure when Problem record is resolved/closed. I've gone through1. https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/problem-management/concept/sync-btwn-inci-prob.html2. https://docs.servicen...
When we click on Flow Context UI action I am getting 'Flow reports not available. Check system property com.snc.process_flow.reporting.levelOpen Context Record' error even I am as admin. For non admin user getting below error 'Security restricted whe...
Hi Friends,I am trying to show/hide choice of request item type based on the choice selected for the another field Example:-In a requested item i had a field in a variable set which is choice type field and in that there are two options, if i select ...
Hi All,Can we display a message above the catalog variable similar to form's annotation info box Red/Blue(Eg: Annotation message above the planned start date in schedule section of change request )
Hi - I am new to ServiceNow and just learning the ropes.Wanted to understand if Change & Release management is used just for changes/releases for the various ServiceNow modules/applications or is it used for other applications in the company as well?...
Hi, I have publish a knowledge article under a knowledge base with Can Read and have provided that it should be shown only in sp portal.I have logged in to that particular user who have access to that article, when I search with the keyword the res...
Hi All I have an issue cause I need to create catalog task with condition related to value from variable. This variable is a Lookup Select Box and when I want to get the value then I am only able to choose 'is' or 'is not' and only one value is visib...
Hi guys,Currently our flow for handling leavers are that a seperate system triggers a notification to our ServiceNow instance.This creates a ticket which automatically sends e-mails to external phone company, and to the user with general information ...
Hello Team, I have a requirement.The assigned to field should be added to the service portal view of all open tickets, and if this field is empty, it should be listed as 'Unassigned'Can anyone suggest how to achieve this requirement?
Hi everyone! Is it possible to identify if the Additional Comment on RITM was posted via portal or from back end? We need to create two a new email notification that will be triggered if:1. The additional comment on RITM is posted via portal 2. Addit...
I have been out of the SN world for a few years and I have been asked to complete a few tasks for our company. I have a portal page that I need to some kind to link to a record producer page for the user to report a issue with an asset. The record ...
Hello, We currently have a customer satisfaction survey set up for incidents. I have an objective to get a task to generate when a negative survey result has been received so that the manager of the assignment group the incident was assigned to can f...
Hi Community, I want to copy attachments for variables value. Attachment added on database_oat_certificate variable should copy this attachment to the servers added in server_name_s variable. Also, the attachments which are added on lot of variables...
Hi, I would like to know which tables a workflow contains. Can someone tell me how I can see which tables are associated with a specific workflow? Thanks
Hello community! First time crying for help!I am working on a service catalog item.I am trying to use a script include and catalog client script (posted below, adapted from one I found here) and it's not working.My use case is, the end user selects a...
