My colleague and I are having trouble between Canada/Eastern and EST timezones. His default timezone is EST, while mine is Canada/Eastern. I assume the two timezones are just the same -5 behind with UTC, but what I observed the Canada/Eastern has an ...
I want to send a Email notification just after 2 hours of Incident creation time. Tried with Condition builder in "when to send " section of notification, also created Event and trying to create Business rule trigger this event just after 2 hours of ...
Hi All, I have requirement thatIn knowledge article form we have one field called "Review Date" field.When user submits the knowledge article the if that field is empty then I need to add one year in that date field.Could you please help me on this.
Hi, We have a requirement to disable or deactivate the users in ServiceNow if their last login time is greater that 90 days. Is this something which we can do with a script?. regards, Raghesh
Hi Guys, to coordinate the backend processes to get a Catalog Item delivered to the customer, my company wants to create the workflow with the Flow Designer. I'm a first-timer in that area and currently the only person trying to build knowledge on th...
I have reports that non-ITIL users cannot access. The reports is a list of Incidents initiated by their team. They get the error "Access to this content denied based on report_view ACLs." I verified they are on the watchlist for the INC. What ACL...
Hello SNOW Community, OOTB Core_company does not seem to have an active flag to manage old records which means by default companies, no longer with you, appear when logging tickets (for example, many more uses).Although I have seen some suggestions t...
Not sure if any one else is having this issue, but as the sys admin, I previously had the ability to add a member to the Sys Admin group to grant admin privileges just by elevating my role during the session. However, after doing this, when I tried t...
Dear community,Please give me a hint what I'm doing wrong. what I want to achieve is simple, remove not unique value from a script.I have a glidequery in script include, then the following to send answer:matx.query();var array = [];while(matx.next())...
Steps: 1. User sends email requesting for help. 2. Incident is created based on the email. Assignment group is set and if a technician takes the ticket, he puts himself as the assigned to. An email notification is sent to the end user advising him t...
Hi Folks, We have some vocal members of leadership requesting that technicians be able to edit their comments in ITSM. While I am opposed to this idea in general from an audit perspective, I have been instructed to further research it and see if it's...
How can I configure a ServiceNow Business Rule to automate the assignment of incidents to specific support groups based on a combination of incident attributes, including priority, category, and location, and send email notifications to both the assi...
I have a hardware catalog item.We have 'Operating System' has a Select Box Variable.We have 'System Type' has a Select Box Variable. If RHEL is selected for the Operating System, I need to hide one of the values in System Type. How can I accomplish t...
Hi All, I am having a record producer with 10 variables. There is a select box "Select item". In that, if a choice 'Panel' is selected then the quantity variable appears. If quantity is given as 5. Then a set of variables(Status, style that appears, ...
Need help. We find ourselves in a situation where specific teams need to express their agreement or approval during our weekly CAB meetings. Our goal is to streamline this process, making it efficient for everyone involved without the need for indivi...
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