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Resolved! What's the difference between Canada/Eastern and EST timezones

My colleague and I are having trouble between Canada/Eastern and EST timezones. His default timezone is EST, while mine is Canada/Eastern. I assume the two timezones are just the same -5 behind with UTC, but what I observed the Canada/Eastern has an ...

makku22 by Tera Contributor
  • 1564 Views
  • 1 replies
  • 1 helpfuls

Resolved! Add one year in knowledge base review date field

Hi All, I have requirement thatIn knowledge article form we have one field called "Review Date" field.When user submits the knowledge article the if that field is empty then I need to add one year in that date field.Could you please help me on this.

msc by Tera Contributor
  • 521 Views
  • 3 replies
  • 0 helpfuls

Resolved! Building a Catalog Item Workflow in Flow Designer

Hi Guys, to coordinate the backend processes to get a Catalog Item delivered to the customer, my company wants to create the workflow with the Flow Designer. I'm a first-timer in that area and currently the only person trying to build knowledge on th...

nand0o1 by Tera Contributor
  • 2380 Views
  • 2 replies
  • 1 helpfuls

Access to this content denied based on report_view ACLs.

I have reports that non-ITIL users cannot access.  The reports is a list of Incidents initiated by their team.  They get the error "Access to this content denied based on report_view ACLs."  I verified they are on the watchlist for the INC.  What ACL...

Resolved! Core_company - How to manage old companies (without deletion)?

Hello SNOW Community, OOTB Core_company does not seem to have an active flag to manage old records which means by default companies, no longer with you, appear when logging tickets (for example, many more uses).Although I have seen some suggestions t...

YoungItiller by Kilo Contributor
  • 2425 Views
  • 4 replies
  • 1 helpfuls

Adding a user to the Admin Group

Not sure if any one else is having this issue, but as the sys admin, I previously had the ability to add a member to the Sys Admin group to grant admin privileges just by elevating my role during the session. However, after doing this, when I tried t...

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terrieb by Tera Guru
  • 1888 Views
  • 5 replies
  • 0 helpfuls

Resolved! ArrayUtil().unique(array); - looking for help

Dear community,Please give me a hint what I'm doing wrong. what I want to achieve is simple, remove not unique value from a script.I have a glidequery in script include, then the following to send answer:matx.query();var array = [];while(matx.next())...

INCnumber.JPG INCnumber2.JPG
laszlobolya by Kilo Expert
  • 28798 Views
  • 9 replies
  • 9 helpfuls

Resolved! Send notification when user responds to email notification

Steps: 1. User sends email requesting for help. 2. Incident is created based on the email.  Assignment group is set and if a technician takes the ticket, he puts himself as the assigned to. An email notification is sent to the end user advising him t...

MWright1 by Giga Guru
  • 4567 Views
  • 17 replies
  • 2 helpfuls

Resolved! Can Technicians Edit Their Comments?

Hi Folks, We have some vocal members of leadership requesting that technicians be able to edit their comments in ITSM. While I am opposed to this idea in general from an audit perspective, I have been instructed to further research it and see if it's...

Resolved! Hide a variable option

I have a hardware catalog item.We have 'Operating System' has a Select Box Variable.We have 'System Type' has a Select Box Variable. If RHEL is selected for the Operating System, I need to hide one of the values in System Type. How can I accomplish t...

CAB voting in workbench

Need help. We find ourselves in a situation where specific teams need to express their agreement or approval during our weekly CAB meetings. Our goal is to streamline this process, making it efficient for everyone involved without the need for indivi...