How to Search Incident records along with knowledge , Request item by using "Search" option.
I want to search an incident with a word that exists in either knowledge check or description. Is it Possible to do.?
Forum Posts
Sctask variables not working.
Hi Team, I have an RITM which has two SCtask. The first SCTask is not picking up the configuration item from it's parent RITM. However if I close the first SCtask, the second SCtask is picking up the configuration item from it's parent. Can anyone pl...
making field visible with respect to other table condition
Hi All,in u_company_config_intg table if the below condition is satisfied then only the u_html_message field should be visible in u_email_client table how this can be achieved? any simple way?conditionvar cmpcon = new GlideRecord('u_company_config_in...
How to add sent attachments in the Service now .
Hello, We are doing an integration of an external platform with Service now. Attachments will be sent from external platform to service now and it should be added to the Requested Item table. Following is the code, this is how adding the attachment...
can i use catalog task request to draw consumable from the stock room?
can i use catalog task request to draw consumable from the stock room instead of using walkup?
Sending fax using flow designer.
How to send a fax using flow designer in servicenow.
Resolved! Hi All users are not able to view the reports even though reports are shared across the group and users also have an itil role
Hi All users are not able to view the reports even though reports are shared across the group and users also have an itil role
Flowlogic [2] (Set Flow Variables: ) references catalog variables that don’t exist or are inactive
Flowlogic [2] (Set Flow Variables: ) references catalog variables that don’t exist or are inactive:[ fd_data._1__get_catalog_variables.fnd_os] From Get Catalog We are trying to save with our available catelog variables, but instance is throwing error...
Resolved! Business Elapsed time when exported to Excel is showing few extra secs/millisecs
Hi, I have created/pulled a report in Servicenow. For a ticket the Response-time in servicenow is 14 Minutes In Excel sheet when i export it shows extra 37 Secs.. for different records its different. Can anybody please help me with this. Is it Seco...
Recommended picture and icon size for Cat Items
Was working on assigning images and icons to my catalog items and I was wondering what the recommended sizes were that would look good in both the Portal and the mobile app, they always seem too small or too big depending on where I look. Thanks
Resolved! When knowledge article retired then system should send email notification to your personal email add
When knowledge article retired then system should send email notification to your personal email address via business rule
How to copy the Incident reply email attachment and paste in the Incident
Hi there, I have a demand where I need to implement a feature that when an user replies an email about an incident with an attachment, I need that this attachment to be inserted inside the Incident record as well. I've attached some screenshot to rep...
Include Watch list on SC_Task email
Hello, I would like to include users that are added on watchlist to email cc column. I created an email script but I'm not seeing the users in the cc column when i try to send an email. if(!current.watch_list.nil()){ //get watch list addresses and...
How to compare array element in GlideRecord?
Hi Team, I am trying to call array element in the GlideRecord,var caseArray = {"arr": [{'number': '0213634',},{'number': '0213536',},{'number': '0213512',},{'number': '0460810',},{'number': '0203475',},{'number': '0203467'}]};var jsonObject = global....
Hiow to stop workflow execution for an Item
Hello All,We are generating a request through a script using the cart API and simultaneously inserting an approval record for the same request and we are auto-approving these requests via business rules (BR), so once request is Approved RITM's Workfl...
