your ServiceNow instance is incompatible with the servicenow app.
I download the ServiceNow Mobile App, and when I enter my instance name, I get an error stating, "Your ServiceNow instance is incompatible with the servicenow app."How do I fix this?
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Resolved! Number Maintenance - Auto-Numbering Records
I know it is possible to set auto-numbering format as the prefix for new table records (such as INC for incidents or CHG for changes), but is it also possible to establish an auto-numbering suffix format? For example: I want all new incident records...
Resolved! record producer
How to access the true/false field in a table from a record producer. Iam using Yes/No variable in RP but when i change the option to yes in RP it is not getting reflected in the table.How to do that??
Software Installation data from cmdb_sam_sw_install table missing after x days
We are testing Software Asset Management in Berlin. After running a discovery, the Software Installations table (cmdb_sam_sw_installs) will fill with data and we are able to add licenses, etc. However, it seems that if a discovery is not run on a mac...
Resolved! How can I set a service catalog variable's reference qualifier with a service catalog script?
I have a variable set for use with Service Catalog items.For this requirement, I cannot hard-code most of the the field attributes, they are dynamically defined. As such, I need an onLoad() script that runs and displays/hides each of these fields a...
Can UC4 be integrated with Service-Now and what is the best way to use it?
Can UC4 be integrated with Service-Now and what is the best way to use it?
Stages vs Tasks vs. States
Hi all, Wondering some best practices here. I'm working on implementing our service catalog request items, and I'm finding that a lot of the default workflows involve creating tasks to pass along stages, etc. For us right now, during this first...
Active directory disabled user info is not in sync with service now
Hi there,I am venu gopal and recently started working with service now. We have an issue with the AD users info sync with service now. Service now has exported all the user info from active directory and when ever we update a user record in active di...
coalesce on multiple fields and empty fields
what does "coalesce empty fields" used for ? if i am having my unique key field , I do not want that data coming in empty , so where exactly can this option be used?another question is , when there are two fields - name and ID and I set both as "coal...
Days open count
Hi, I am trying to add a read only field on the incident form which counts how many days a ticket has been open for. I have done something similar at a previous company to count the amount of times a ticket is reassigned and then fire an email to ma...
Resolved! Change of Graph Colors
Hi All, I have designed a Vertical Bar graph that is based on one table. The table has one field 'Type'. Its a choice list field. One of the value of this field is 'Emergency'. By default, the graph is plotting this field in Yellow. I want this fiel...
Resolved! Role Auditing - Who Removed The Role?
Hi All, Is there a way i can tell who removed a role/group from a user? Regards,
SetAbortAction(true) shows Invalid Update
Hi All, I have created a before delete BR that sets the active field of the record as false and then aborts the delete action.Below is the script for the BR and the delete UI Action.try { current.active = false; current.update(); ...
Resolved! Transform Mapping Currency Field
I have an excel spreadsheet which I am importing into ServiceNow. On the spreadsheet are two columns, one is the currency code (USD, GBP, etc.) and the other is the amount. In my transform map, I can map the amount directly to the currency field whic...
glide.ui.update_is_submit
The system property glide.ui.update_is_submit is used in the condition for the Global Submit UI Action but it is not listed in sys_properties.list. Is there any available documentation on this property?
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