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UI view: need clarification

Sorry if my question is obvious. I'm a bit confused with the concept of UI view even after reading the Wiki page : http://wiki.servicenow.com/index.php?title=View_Management... (except that I wasn't able to view the Flash content) I just need to defi...

Deployment within Release Management

We are looking at the Release Management at the moment and I am coming to a point where I cannot find a suitable solution for tracking the deployment of a release.In our environment a "Deployment / Migrations / Rollout" of a release, tracks what is m...

apg1 by Kilo Explorer
  • 2879 Views
  • 2 replies
  • 0 helpfuls

Order Guide not saving data when going back using Describe Needs

I've created an order guide with a large number of possible options. If the user realizes in mid-process they need something else or that they don't need one of the items they've selected, if they hit Describe Needs to go back to the initial screen, ...

zachkenyon by ServiceNow Employee
  • 834 Views
  • 2 replies
  • 0 helpfuls

Awaiting Evidence and Awaiting Problem

1. What's the difference between Awaiting Evidence and Awaiting Problem?2. Which status could we put tickets Waiting Upgrade/Waiting Release/Enhancements? Basically we get issues that are fixed in future versions but we want to keep tracking them so ...

Make a field readonly in a business rule

Is there a way to make a field readonly based on roles in a business rule. I cannot locate anyting on this site or the SN wiki site.Thank you,Linda

lindac by Kilo Explorer
  • 10213 Views
  • 8 replies
  • 0 helpfuls

How to handle retiring Configuration Items?

We are currently seeing the need to retire configuration items and have found that there is no out of box functionality handling this.I would expect this to behave in the same manner as making an "Assignment Group" inactive which makes the "Assignmen...

Luciodv by Kilo Explorer
  • 5186 Views
  • 7 replies
  • 0 helpfuls

Resolved! How to re-open a closed Problem

Hi all, My Problem Manager has incorrectly closed a problem and has asked me (admin) to re-open it. I thought with the admin role that I would be able to do it but this is not the case.After searching the wiki I found plenty of information about re-o...

SeanM1 by Tera Guru
  • 3083 Views
  • 3 replies
  • 0 helpfuls

Multi-Select with Price item variable

We have a requirement for a drop-down list that allows multiple selections and can include a price on each selection to be calculated into the check out screen. It is my understanding that the Check Box and List Collector variables do not allow for a...

dcrane by Kilo Contributor
  • 1255 Views
  • 2 replies
  • 0 helpfuls

Resolved! Order Guide

Hi,I am creating an order guide for a form I need to create. I need the end user to select the type of role they require and then each role has different accounts that need to be set up for it - I need this accounts to go across to teams as seperate ...

Greybed by Kilo Explorer
  • 1832 Views
  • 1 replies
  • 3 helpfuls

CMDB - Import to multiple classes in 1 time

Hello,I'm providing information to feed the CMDB from several data sources.The ServiceNow CMDB is structured (of course) into several classes like Windows Servers, Linux Servers, ESX Servers, Switches, Routers, Backup Libraries, ...Until now I used a...

DavidT by Tera Contributor
  • 1893 Views
  • 3 replies
  • 0 helpfuls