Hi Team, I need to create a report that shows the overall CES survey score based on survey responses.I can see the detailed survey answers under asmt_metric_result (each question with actual_value and normalized_value).However, I am not sure which fi...
An auto discussion is initiated for change request when for normal change state moves from new to access and for standard from new to scheduled. Is this an OOB behavior? if yes, then how to disable this.
Hi All, I’m working on an Inbound Email Action where PRTG sends HTML-formatted alert emails to ServiceNow.The incident is being created correctly, and the incoming email body is saved in the description. I want the incident to contain an attachment l...
Hi Community, Here my requirement is for the caller x, if created 25 incidents per day as per US/ eastern time zone then it should trigger the notification. Here i am using this business rule, but it's not triggering the notification , can anyone pl...
Hello Community, Now I know there is a lot of information available on docs and learning content for Change Request Management, but recently I got a feeling that there should be a one-stop shop for Change Mangement information. That is the reason I a...
Hi All,I am creating a KB article through a script in an UI Action, Article is getting created but getting the following error message on the form."Conditon 'Condition: !(new KBCommon().isExternalArticle(current.article.getRefRecord())); Filter Condi...
Hi everyone, We have realized that to be able to use the Search engine, we need to type the whole word to retrieve any results, it doesn't work with partial words. Thanks in advance
We currently run a nightly user import/update with LDAP, and starting in October 2023, it started importing 113 users (all are managers/supervisors in 1 location) every night and re-imports them the next night, adding on top of the previous day, so e...
I was trying to implement the functionality of visibility of comment box under the knowledge articles only when clicking on NO, while clicking on YES stays the same (i.e just submits the feedback and creates a record in kb_feedback). I tried finding ...
Hi,In knowledge article previously workflow is attached for approvals. Now I have removed and added to the flow designer in flow designer i have added 2 approvals, 1st approval is ownership group approval. When am testing, Approvals for standard kn...
Hello, I want to create a new add button beside service catalog reference variable so that if data doesnt exists the user will add new records in the table and then select the data. I need help to get this implemented both in provider view as well a...
Can someone please help me add a checklist to a SCTASK form using the Flow Designer? I have a long flow (with multiple subflows) and I need some SCTASK tickets to get certain checklists. I created a new template and can see it in the checklist_temp...
Getting 'Read operation on table 'sn_hr_le_case' from scope 'Global' was denied. The application 'Global' must declare a cross scope access privilege. Please contact the application admin to update their access requests'.error .How to fix this?
I need to create an inbound actions for emails with FW or RE in the subject line, so that no incident ticket is created, yet an email notification is sent out. I have tried the suggestion of using an event plus including current.setAbortAction(true),...
I’m working on a Communication Plan Definition in ServiceNow.So far, I’ve defined:Plan definition tasksCommunication contact definitionsUsers and groups for recipientsNow, I need to dynamically include ITS LT member of the current Incident record’s a...
