ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Logs for 3rd Party Inbound API

We have a 3rd party application that triggers our ServiceNow Instance POST API.Currently we have an issue where incomplete parameters are being sent to us. Unfortunately, this 3rd party vendor claims that they did sent the complete parameters but in ...

Paolo2 by Tera Contributor
  • 1280 Views
  • 6 replies
  • 0 helpfuls

Resolved! Create and launch assessment from ui action

Hi, We have a requirement from L2 teams where they want to have the possibility to share the feedback with L1 teams when the tickets are passed to L2 without the proper checks.  To achieve above, I am thinking to make use of assessments, but have dif...

inbound email action was not working

i have created a email notification for change to approve and reject via mail on change_Request table, i dont want to use OOTB so using own one and i have created inbound email action on sysapproval_approver table and the script is below my script is...

RMU by Tera Contributor
  • 238 Views
  • 2 replies
  • 0 helpfuls

Solution for copy attachment in Flow designer

"I just copied the attachment from the Service Request table to the Data Source table using Flow Designer. If this is helpful, please accept it as the solution for copying attachments. Thank you!" "In the Catalog Item, select the Data Source record a...

rajibosss11 by Tera Contributor
  • 166 Views
  • 1 replies
  • 0 helpfuls

Catalog Item Workflows Not Triggering When Submitted via Order Guide

Hello everyone, I’m encountering an issue in my ServiceNow instance involving an Order Guide and the workflows attached to the catalog items within it. What I Have: An Order Guide that drives its own workflow successfully when submitted.Several catal...

Nipan1 by Tera Contributor
  • 250 Views
  • 2 replies
  • 0 helpfuls

How to enable details for approver on esc portal

How to show details for the approver when he is in esc portal and click on "My Task". he can see the details in SP portal but not in esc portal. User has the "approver_user" role.i want like the belowThe request for approval is created using simple c...

indrasengupta_0-1719487935517.png indrasengupta_1-1719488003803.png

Redirect users from SOW global search UI to classic UI

Hi Team, We would like to redirect users who are searching in SOW view of global search from SOW view to classic view. Let me know how we can achieve this.   Even if they are searching in SOW view as well, they should redirect to classic view. Thanks...

Suresh1_0-1755402579015.png Suresh1_1-1755402627161.png
Suresh1 by Tera Guru
  • 840 Views
  • 3 replies
  • 1 helpfuls

Resolved! Fix script

ServiceNow fix script to close an SCTASK and ensure the associated RITM is updated accordingly using

DeveloperG by Giga Contributor
  • 1142 Views
  • 5 replies
  • 1 helpfuls

Who Owns Your Major Incidents?

We are in the planning stage of implementing Major Incident and are curious to know who owns your major incidents? When you promote/create a MI, does your MIM team own the MI through the life of it, or do you reassign it to a resolving group? If your...

dpittard by Tera Contributor
  • 1417 Views
  • 3 replies
  • 0 helpfuls

Resolved! ACL Security Testing

Hi Community, I have a servicenow instance where I have been tasks with implementing new ACLs to segregate data. I have a requirement to security test these ACLs. Some of the team have suggested that a pen test will cover this but I am not sure, in m...

AnthonyMull by Tera Contributor
  • 683 Views
  • 3 replies
  • 2 helpfuls