Hello, I am trying to integrate ServiceNow with Cisco Call Manager. Looks like CISCO Call Manager supports AXL API: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/devguide/9_1_1/xmldev-911/axl.html Now I am trying to build the integration....
in servicenow, there was a requirement to create a work note section on top of activities section on the webex cc call generated saved interaction records but it should not disturb the already present work notes on sow where when we manually create a...
Hi Experts,I have a requirement where a notification is triggered through Flow Designer whenever a request is generated (for example, an RITM).Currently, the email notification displays the RITM number as plain text, such as RITM2345612.However, I wa...
How can we best determine the number of Agent Seats in our ITSM SN environment. I've already tried numerous Google searches like "ServiceNow Agent Count", but they somehow resolve to "AI Agents". Any help provided will be greatly appreciated. Thanks,...
Hello everyone, Recently I have started using ATF tool 'Test Generator and Cloud Runner'. I have successfully set up cloud user. I want help regarding presets. My requirement is to 'automatically create a test suite and tests for Single Catalog item'...
I'm unable to make certain survey fields read-only when they are accessed, as I do not want the client to change certain metadata fields that are just meant to be informative. Is there are a way to make certain fields read-only on the surveys?
Hi Team,I’m facing an issue with the Save button in Service Operation Workspace related to the OOB Declarative Action genai_save_assign_direct.Script Condition:!current.isNewRecord() && current.canWrite() && new sn_itsm_gen_ai.NowAssistItsmGenAIUtils...
Core reports showing correct percentages and converted next experience is incorrent Create a Column report in Next ExperienceTrend by: Closed; Aggregation period: Month; Multiple series by Result/StateEnable Data labels: PercentageObserve: Backed out...
Hi Community,I have a requirement to display a Knowledge Article link next to the Notifications checkbox on the sys_user_delegate form.For example:Notifications ☑ | View Knowledge ArticleThis sys_user_delegate form is not a custom widget or UI Builde...
how to to delete the process flow formatter
Hi, In the Major Incident Workbench, under the Outages section, there is a Create button that allows users to create an outage record. The requirement is to restrict this functionality based on the state of the associated Major Incident Expected Beh...
Is AI Lens out of the box? Do I have to give my users a role to be able to use it?
Hi,can anyone help me on this ..fo rthe catalog item variable i want to make it few label variables as BLUE coclor .how we can achieve this
We have a new requirement to automate incident creation from emails. Currently, when users face an issue, they send an email to the Service Desk mailbox, and the Service Desk team manually creates an incident based on the email. To automate this pro...
Has anyone implemeted or configured script action, please help me with Scenario_ want to know how it is configured and how it works
