We have recently moved away from ServiceNow to another ITSM provider.I have a team of SQL dba's asking "how do we access the data"? 1. we cannot connect to the database, please see the below error: I’m getting an error with companyname_sftpmig_lhr_CH...
I want to make RITMS and tasks belonging to a specific catalog item visible to only one assignment group and it's members. It should be hidden from everyone else. This is due to privacy restrictions. What is the best way to do this? Is there a way to...
Hi Experts, We have applied the configuration as suggested in the link below: Configure group member edit access for group managers only - Support and TroubleshootingHowever, when group managers try to update their group with a parent group, they enc...
Hi Team, We have one issue with user where they wanted access for Quick messages in Servicenow. As per docs we provided "email_client_quick_message_author" role to user. The issue is when user is trying to create new quick message the body field is r...
Note: Portions of this document were authored using AI I find myself leaning more and more into MS Copilot, trying to push just how semi-autonomous I can get this simple chat interface through a web page to behave. In my latest experiment, on a somew...
I am setting up a ServiceNow integration to trigger Microsoft Teams chat notifications. Initially, I configured the integration using my personal account, so the notifications showed my name as the sender. To resolve this, we created a dedicated serv...
1. UI Action Not Working When Isolate Script Is EnabledIssue:Two UI Actions were configured to provide the same functionality, with different names and visibility conditions. One UI Action worked correctly, while the other did not.Resolution:The affe...
How can I access Multi-Row Variable Set (MRVS) values and store them in a Single Line Text variable outside the MRVS?I have created a catalog item containing an MRVS. Inside the MRVS, I have a DNS Type select box variable and a DNS Value single line ...
Hi everyone, I’m facing an issue with Knowledge articles in our Support portal and would appreciate any guidance. We have a Knowledge article whose Core is set to Worldspan. When the article is accessed from the portal: GDS = Worldspan → Article d...
Hi there, i trust this email finds you all well.i implemented the calendar invite for changes when are approved. it works fine.I modified the export/import maps for the "icalendar.reminder" mapped fields are as follows:Table: change requestfield star...
hi community, after completion of upgrade in test environment. There is a SSO login issue for users. Can you please assist how to resolve this issue. "Invalid SSO used for login. please contact your administrator" Regards,tulasi.
We are using Change Policy Definitions and the model states for our Change Management. for the Assess approval, we have it defined to get approval from one person on the group approval for the assignment group.If the manager is a member of the group,...
I need to know which plugin must be enabled to access the new Security Analyst UI? Either it could be Security Agent UI Plugin or else Security Incident Response UI Plugin. Could anyone clarify on this?
Hi All, I want to create a blackout schedule for change request which I want to run on every weekday, but when I add repeat interval & save the form, it always throws an error as below. can you please help on how to make my schedule to repeat every w...
Hi All, I have an issue with 'Recently viewed' navigation1. Open /esc portal2. Enter some search input like apple, email and select an entry from the "Recently Viewed" items. It opens new page which gives about:blank but, when we open the same link f...
