Hello! I am trying to configure Problem but am running up against issues with notifications and process. I thought that Incidents should be resolved when a workaround is available/service is restored, and then the Problem can remain open for root cau...
Currently, all alert popups in Case and Incident views under CSM/FSM workspace appear at the top of the screen. The requirement is to explore the possibility of repositioning these popups to the middle or bottom of the screen for better visibility an...
Hello Community, I am working with the Employee Center portal and would like to remove the Time Zone field from the User Preferences section. Could someone please guide me on: Which widget is responsible for rendering the User Preferences section in ...
Hi, knowing that Additional comments & Worknotes are support HTML to insert Hyperlink but how about Resolution Notes/Closed notes add hyperlink, possible? and How?
Hi, Has anyone encountered this scenario where empty/blank variables are not visible in catalog task in Now Agent app. We are encountering this issue as variable is mandatory in catalog task however its not visible in Now Agent so it got skipped. I ...
Hi All, I have one filed which was inherited on 400+ tables, so now instead of hard code deactivating on all tables I need to find this field parent table so if I deactivated there than it takes down on all 400+ tables please tell me the best approac...
Hi All, I want my testers to Test in QA environment and cross verify the things in PROD after code movement but i don't want to give them Admin Role on PROD and QA as well. Can you please suggest the best strategy or what role apart from sn_read_on...
We have a requirement to apply anonymization in ServiceNow, but only under specific conditions. For example, anonymize sensitive fields (like caller name, email, etc.) only when an Incident record is in a Closed state.Has anyone implemented condition...
Hi, I encountered this problem. i have a catalog item that is not available for snc_external. all looks good with itil and admin user. But with snc_internal user they got empty list for a reference variable that reference a personalized table.Could y...
Hi everyone, We are testing the Coaching portion of ServiceNow Currently we are only going to use it through manual creation from the sn_coaching_assessment table. It's mostly an OOTB experience, except for some changes to the form layout. We've ad...
There is a requirement to turn off verbose sql messages in servicenow which can be done by enabling the property glide.import.error_message.generic to true. What is the impact of this?Additionally, what are the steps to unit test if this property is ...
SpoilerHello. I need to disable any need for Change Request approvals in my PDI instance. I am working on a POC that uses an automation software and Ansible ITSM. For simplicity reasons, I need to be able to jump between the CR states (New, Assess, A...
Hi everyone,I have a custom field on the OOTB table cmn_location that was earlier set to Unique = true (FYI, this is currently the only unique field on the Location table).Now I need to change the field to Unique = false, but I am unable to do so. Th...
Hi Community,The user has raised the following concern:I have raised two requests previously; however, the approver is missing, which is causing the workflow to be stuck and unable to proceed to the next step. Kindly advise on how to resolve this iss...
Good afternoon.!How to avoid Multi-Factor Authentication (MFA) for a user profile in sys_user table? Requirement: I created a user profile (Service Account) in Test instance and now, we do not want MFA for it?How can we achieve it? Please help. This ...
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