Hi everyone,I'm looking for the best approach to implement a specific SLA requirement. We have an SLA Definition applied to a Catalog Item, using a business schedule (Monday through Friday).The requirement is that the first business day of every mont...
I Have requirement to create scheduled job that runs weekly, we have a custom table 'X', in that we have a stage field and last week stage, we have to run scheduled job every Friday , we need to update last week stage. we have a domain separation in ...
Morning!I am trying to get standard change proposls that are pending approval to display in the CABN agenda/CAB meetings. I am able to manually add these items to the agenda after the meeting has been generated, however I do not see a way to have the...
Hello All, We have been assigned to a task of provision user accounts added in Microsoft Entra ID Users module to be synced into ServiceNow custom table.We already been syncing user data in sys_user table as part of SCIMv2 plugin we have setup a basi...
Hi Team, How can i install the integration hub plugin in the PDI for the latest Zurich version of ServiceNow Regards,B Siva Teja
Hi Team,We understand that the maximum attachment size in our ServiceNow instance is 20 MB per attachment.Our customer is expecting to receive a high volume of requests with attachments and would like to understand the overall attachment storage capa...
Hi, I need some guidance regarding the "Promote to Major Incident" popup in Service Operations Workspace (SOW). Currently, when I click the Promote to Major Incident button from the Incident record in SOW, a popup dialog is displayed before the incid...
Hello SN Community, I'm having a difficult time trying to export a list of users that are in an assignment group. Anyone have any ideas? What I've tried so far: 1 - I've went into the group itself, went to the group member tab, but it will not ...
Hi EVeryone We have a requirement to integrate ServiceNow with Tesma so that we can pull all the serial numbers of the CI's which are present in TESMA Do anyone have any idea TESMA have only shared the api token key and the developer.tesma.com to ref...
Hi All, I have gone through several community threads and blogs, but I didn't find answer. I have a reference field on Table which is referring to "sys_user_grmember" table. By default it is showing the "sys_id" when I lookup through reference field,...
Hi, We have a number of users who we have transferred from a Fulfiller to a Business Stakeholder licence (as they are primarily read only users). However when they user the Global search doesn't return any results. For example if you search for name...
OOB allows only active incidents to added as bulk to the problem Is there a way to change this default behavior? I have found that OOB script include which is protected BulkAddIncidents . But is there a way to change this via any system property? Tha...
Hi Community,We are looking for guidance on implementing a two-phase PII suppression approach for outbound read APIs used by downstream integrations, without breaking existing consumers.Requirement summaryPhase 1: For read API responses, return null/...
Hi Community,I have a question regarding inbound integrations in ServiceNow.For an inbound integration, how do you decide which integration approach to use? For example, we have options such as the Table API & Import Set API and Scripted REST API.In ...
Hi, I need assistance, for some reason when an incident is placed on hold with reason awaiting caller. Nothing happens at all. The business rule is there OOB no changes have been made. I created another business rule to make sure, see below screensh...
