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Need to modify change management flow

Hello All, I want to modify change management OOB flow in Rome version. There are two flows with respect to Normal Change Change Request - Normal  Change Request - Normal change tasks : Once state changes to implement this flow creates two tasks. I d...

Resolved! Record producer

Hello, I'm new to ServiceNow and I'm trying to set up a Record Producer. However, I'm facing an issue with the Description field. When I submit an incident, the text in this field contains HTML tags. The variable type is set to HTML, and it's a simpl...

ADJARATOUT by Tera Contributor
  • 344 Views
  • 3 replies
  • 2 helpfuls

Sourcing Assets using compatible or subsitute models

Hi community members, In the Hardware Models we are able to configure compatible and/or substitution models for a model. Compatible models are models with 1 to 1 functionality as the model and substitution models are models with same or better functi...

Ed Laar1 by Kilo Guru
  • 3496 Views
  • 10 replies
  • 15 helpfuls

Incident State - On Hold = 3, shows as Closed Complete

In the Incident module, the State = On Hold has an integer value of 3.   In the base Task table, 3 = Closed Complete.   Because of this, when the user does metrics on the Task table, Incidents that are On Hold are showing in the Closed Complete bucke...

denam_ by Kilo Explorer
  • 4637 Views
  • 9 replies
  • 2 helpfuls

Standard change tasks created prior to "implement" or "schedule"

Good morning ServiceNow enthusiasts Could somebody explain to me the actual reason why the tasks defined within a standard change template are created and assigned PRIOR to the implementation phase? I do understand they are pre-approved changes, but ...

Quinten by Tera Guru
  • 491 Views
  • 7 replies
  • 3 helpfuls

Resolved! CSA course for Yokohama

As the CSA exam is currently being taken on Yokohama, how come the CSA course is only available on Xanadu or am I missing something?

joshmorris by Tera Guru
  • 546 Views
  • 5 replies
  • 0 helpfuls

DeepL for dynamic translations

I need to make the API connection with DeepL to start using dynamic translations in ServiceNow forms.I am new to ServiceNow Integration, and this is my first task for client.Can anyone please help me out by explaining how it works or please provide m...

abhisek by Tera Contributor
  • 550 Views
  • 1 replies
  • 0 helpfuls

How to use employee center in ESC portal is not working

Hi all,  In the ESC portal , tour section how to use employee centre link is not working .above three links are working fine    by clicking the how to use the employee center , I am receiving     Can you help me how to resolve this issue. Thanks and ...

chandan2212_0-1757490909975.png chandan2212_1-1757490965575.png
chandan2212 by Tera Contributor
  • 385 Views
  • 5 replies
  • 3 helpfuls

unable to open the sidebar discussion content

Hi, some users are unable to open the unread messages from the sidebar discussions.It's continuously loading but unable to open. For reference, we have attached the screenshot. Please help me out here, how to check further. Thanks in Advance,Sukanya....

SukanyaP by Tera Contributor
  • 1920 Views
  • 10 replies
  • 7 helpfuls