I am building a report to show which end users are submitting the largest number of incidents. It's a simple bar graph count, grouped by the Opened By value, which works easily to show who is opening the most incidents. The problem is, our IT service...
Hello Community,I have a requirement for one of our catalog items where I need to enable a character count display below both single-line and multi-line text fields. Could anyone please guide me on how this functionality can be implemented?
Hello,I have an Update Set that is currently in the In Progress state. During development, a few changes were captured that I no longer want to include in the Update Set. If I remove the corresponding Customer Update record from the Update Set, will ...
Hi Team,I am working on Service Operations Workspace (SOW) in the Australia release and would like to customize the Caller Card displayed in the Record Information sidebar.Currently, the Caller Card shows:Caller NameTitleDepartmentTime Zone Example: ...
This isn't really a question as I have figured out the answer, but the solution makes no sense. In ServiceNow's own documentation on the itil role it states "Can open, update, close incidents, problems, changes, config management items". This is just...
Hi Community,I have a requirement in ServiceNow where I need to add multiple attachments to a field of type Attachment.I understand that one option could be to use custom fields or a custom solution, but in my case I need to use the standard attachme...
Hi Community,I am working on a Service Portal Catalog Item requiring conditional attachment validation on submission. Based on form answers, a user might need to attach multiple files (e.g., up to 2 or more files).I am encountering a platform limitat...
Hello ServiceNow Community,I'm exploring AI automation opportunities to significantly reduce manual IT service desk operations and would love to hear about your real-world implementations and success stories using moveworks/AI/servicenow or other too...
Hi, I’m facing an issue where I need to make an MRVS (Multi-Row Variable Set) read-only in an SCTASK form. My requirement is that all variables should be read-only at the SCTASK level. To achieve this, I created an onLoad client script and used the f...
Hi Community,As i am trying to checkout the KB article, but when i click on the UI button it shows the article is already checked out. But it is in published state and some how in the list view we are having duplicate KB number, one it in published s...
Hi everyone,I have a question regarding the Data Visualization configuration panel in ServiceNow.Which options are available for configuring how the data will be presented? (Choose 2 answers)A. MetricsB. Time mapsC. Configuration itemsD. Chart mappin...
I'm having trouble assigning approvers in the rm_release_scrum table. I have admin access, and no roles have been created. Some people can do it, but others can't. I have all the necessary permissions in sysapproval_approver. Any advice?
Hi Team,I would like to restrict editing of an Incident Dashboard to admin users only. Users with roles such as itil should be able to view the dashboard but not edit, personalize, or modify it.What is the best practice to provide read-only dashboard...
I want to add approvers manually for change requests using Edit buttonAs a admin when I tested it is working but when same functionality should work for ITIL users but for ITIL user button is visible but upon saving approver is not getting added Plea...