Hi team,I am stuck at one requirement, please let me know your thoughts .requirement - RITM will have 3 group approvals triggered all at once . I did this using ask for approval in flow and selected all 3 groups in same activity but there are only fe...
After using the new capability to add custom stages in Catalog Builder fulfillment, I noticed that the new stages were not displaying anywhere. I created a copy of the "Step based request fulfillment" flow and set the included subflow "Service Fulfil...
Hi Community,I have a requirement to create a visualization/dashboard filter for incidents where the latest customer comment has not been replied to by the assigned agent.Requirement:I need to identify incidents based on the comment sequence:Scenario...
Hi everyone,I have a Reference variable in a Record Producer that points to the sys_user table.Currently, the selected user is displayed as:Ahnaf SheikHowever, I want it to be displayed in the following format:Sheik Ahnaf (Last Name First Name)The va...
Hi All I just wanted to check. I have a variable set that is being used across multiple catalog items. I have a new requirement for a specific catalog item, where I need to add logic on the Requested For variable. How can I implement this logic witho...
Currently the font color in the search bar in the header is a dark color making it very difficult to see. Change to a lighter color to make the font visible for users. attaching screenshot of search bar font.
While exploring theServiceNow Australia release, I came across a few nice enhancements for UI Actions that can help improve the overall user experience. New AI Button Styles Two new List Style options are now available for UI Actions: ai-primary ai-...
Hello Guys! Hi everyone! I'm new here and I'd like to know if anyone has had trouble logging into their instance again? Since yesterday I've been having problems starting a new instance to try. I was having trouble validating the Welcome to Service ...
Hello everyone,I created a custom notification that is being used as an SMS notification. I'd like to include a link in the text message that directs the user to the related Incident record.My goal is for the recipient to tap the link on their mobile...
Is it possible to allow a specific group to edit certain Incident fields after the Incident is closed?I need members of one group to update a few fields after the Incident state is Closed. I already verified the user's group membership with a Script ...
im stuck on the last lab: Create a catalog item 2. Create four mandatory variables to capture workshop date AND time, the workshop location, if a projector is required (yes/no) and the number of chairs required. a) The location field should refere...
I am working on Scaled Agile Framework (SAFe) in my personal developer instance (PDI) and facing two related issues. When I create a Story, the Sprint field is not populating and no sprints appear. Also, on the SAFe Sprint record, the SAFe team field...
We have a requirement to ensure that if the "Assigned To" user of a change_request is a member of the CAB approval group, that they should not be listed as an approver for the change. We use Change Approval Policies today to handle all the logic/appr...
Hi Community, Can anyone please say whether this was the best practice or not in ServiceNow ?If No, what are the issues we face if configured this action . If yes , how can we implement this ? @Ankur Bawiskar @Dr Atul G- LNG create "reply" inbound ...
We are being asked by HR Employee Relations to remove Work notes entered on the wrong Case due to the sensitive nature of the notes. We’ve done it once already and we are starting to see a pattern. I would like to understand how other organization h...
