If I select certain change type the form should show me dates that I can implement the change from.Process defined timelines:- Standard = N/A- Normal - Minor (as below) = 1 working day- Normal - Major = Five working days and to be created before a CA...
Hi Experts , these Tabs 'Non BAU Attachments2.Assessment Category Results and Assessment Metric result " not available(YOKOHAMA instance) in vendor(table name- core_company) form related list . How to find these Tabs , Please Help me on this thanks...
Hello All, We have encountered a problem with the flow designer where we are unable to open any flows, including out-of-the-box flows. Whenever we attempt to open a flow, we receive an error message stating, 'Your flow cannot be found. Flow sys_id...
Hi All,We are trying to replicate the native functionality of Knowledge articles, which will group the KB by categories.You can find the similar functionality at <instance_name>.service-now.com/$knowledge.doThe same functionality has to be built in a...
i have clone the SC Catalog Item widget and added this code for the button named download attachment but i want to download the attachment based on the selection of the choice from the asset category variable which is made by the maintain item named ...
I was wondering if anyone can push me to the right direction for this scenario that we have in the Change Request module. We have a standard change request for building a new server installation. So basically the Configuration Item that needs to be ...
Hi Team, Im having some trouble around the blackout and maintenance schedules. I understand you can set up the source as a CI class and reference a CI to have changes be done within that time frame for maintenance schedules. My question is, is there...
Need help for to create email client template on change record need to get related list field "approver" in to the conditions along with below conditions.This template will appear on Change Record email function When the below Change Request condit...
Hello Everyone,Requirement: if condition is matched then task 1 should be generate and after 24 Hrs of time task2 should be generate no matter task1 is closed or not. For this in workflow i am using timer activity. Task1 is creating it waiting for ti...
Hello, Is anyone out there using ServiceNow to track Business Relationship Management (BRM) engagements? If so, please describe your process and what module you're using. Best Regards, Dan WrightBusiness Relationship SpecialistInformation and Educati...
Hello all,I am trying to add "change request " to the list of options. I can't find the option:
Hi everyone,I have one requirement where if the worknotes contains "confidential" then that assigned to person alone should able to see that comment not everyone, please help me to resolve it
I am trying to create a report that will bring back any Incidents that were Resolved/Closed and then reopened by an end user. There a way to pull report to show Reopen tickets.Has anyone else done this? Any thoughts/suggestions?
We want copy the chat transcript from the interaction record to comments field of the related incident . We have written an After BR on interaction table Condition : Transcript is not empty (function executeRule(current, previous /*null when async*/ ...
There is catalog task, the variables on the catalog task form do not show all variables. I want to add some variab;es to this formIf the catalog task is created on workflow or flow designer I know we can go that specific activity or flow action and a...
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