ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Redirect users from SOW global search UI to classic UI

Hi Team, We would like to redirect users who are searching in SOW view of global search from SOW view to classic view. Let me know how we can achieve this.   Even if they are searching in SOW view as well, they should redirect to classic view. Thanks...

Suresh1_0-1755402579015.png Suresh1_1-1755402627161.png
Suresh1 by Tera Guru
  • 2043 Views
  • 3 replies
  • 2 helpfuls

Resolved! Fix script

ServiceNow fix script to close an SCTASK and ensure the associated RITM is updated accordingly using

DeveloperG by Tera Contributor
  • 2080 Views
  • 5 replies
  • 1 helpfuls

Who Owns Your Major Incidents?

We are in the planning stage of implementing Major Incident and are curious to know who owns your major incidents? When you promote/create a MI, does your MIM team own the MI through the life of it, or do you reassign it to a resolving group? If your...

dpittard by Tera Contributor
  • 2897 Views
  • 3 replies
  • 0 helpfuls

Resolved! ACL Security Testing

Hi Community, I have a servicenow instance where I have been tasks with implementing new ACLs to segregate data. I have a requirement to security test these ACLs. Some of the team have suggested that a pen test will cover this but I am not sure, in m...

AnthonyMull by Tera Contributor
  • 1914 Views
  • 3 replies
  • 2 helpfuls

Resolved! Show workflow stage as a variable in RITM form

I'd like to show the stages of a requested item on the RITM. Since I only want this to only show for this particular catalog item, I created a variable "item_stage". Whenever the stage changes, I want the RITM variable to be updated. What I tried to ...

find_real_file.png find_real_file.png
Marc_See by Giga Contributor
  • 6779 Views
  • 14 replies
  • 2 helpfuls

How to relate Server to Rack

Hi. We are populating our CMDB from a scripted rest api (not using discovery) utilizing the InR in said rest api. We are in the process of pushing our Servers into the CMDB, and we have a problem since we would like to create a relation to an existin...

How to change the default source code in the html boxes

We would like to change the default source code in our html boxes from unordered lists and ordered lists having a style tag that sets the position to "inside".This is the default now: <ul style="list-style-position: inside;"></ul> and <ol style="list...

Hollydayray by Tera Contributor
  • 978 Views
  • 3 replies
  • 0 helpfuls

Get active user count from location

Hello all, i have below requirement,Add a field to use in reporting, list, and form views that holds the current number of users in the current location and child locations.Table: cmn_locationAs i understand we need to get the active users from locat...

shaik23_0-1755183409008.png shaik23_1-1755183511910.png
shaik23 by Tera Expert
  • 896 Views
  • 3 replies
  • 0 helpfuls

Resolved! licenses

We are recommending ServiceNow for our customer, can someone help us out on how to procure licenses? 

GURUNADHD by Tera Contributor
  • 1480 Views
  • 4 replies
  • 0 helpfuls

How do I edit the primary navigation?

How do I edit the primary navigation bar on the left? I want to modify the "All" menu but despite having done so several times, I'm completely blanking on what it's called and how to get to the editor. Thank you! Edit: It's the attached menu, I want ...

EJ13 by Tera Contributor
  • 1996 Views
  • 7 replies
  • 0 helpfuls