We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Interactive filter for Dashbaord Reports

Hi everyone,I’m setting up an interactive filter for a report in a dashboard. I want to filter by Assignment Group and Assigned To, and I need the Assigned To dropdown to show only users from the selected Assignment Group.How can I configure this? Th...

How to stop the SLA from server Side code ?

Hi Folks,I have implemented a Cancel button, where I’ve written server-side code to cancel the Task (sc_task).When the Task gets cancelled, the corresponding RITM and Request also get cancelled.The problem is — when the Task and RITM are cancelled, t...

Help on flow designer

Hi Alli have a use case where I have to send the reminder to end user on 3 and 5 day if incident is on hold and awaiting caller response.i have used do following until but it is not working as expected. I’m facing issue when the incident state is cha...

Tanya10 by Tera Contributor
  • 1652 Views
  • 8 replies
  • 0 helpfuls

Issue with setting RITM stages in flow designer

Hi All,I am trying to set RITM stages and state in flow designer. When task is closed incomplete,  I have used update record to update state to closed incomplete and updated stage to closed complete. But in activity, I see state first updated closed ...

Resolved! Guided Tours Button

Hi How to enable Tours button in Portal . I don't see any widget to it . This I took reference from YouTube video. Thanks ,Rajeev

Rajeevreddy_0-1751384963200.png

Monitoring User Activity

Hi everyone, what type of user logging is available in an ITSM standard rollout? Meaning, I have a situation where I'd like to audit how active a specific ITIL user is in our platform. We are on Yokohama. I know I can pull stats on the number of inci...

Resolved! Overall Commitment on Requests

HiIn the request module -what is the OOB functionality for report on the following The total time a request has taken from when the time the REQ is Open to when it was Closed.  The time the RITM was created and then went into a state of Open to Appro...

Resolved! Price is not updating in Service Portal

Hi folks I need to put some prices in itens and it seems that the field "price" (first image) from the item is not updating when I change the quantity (second image). Any idea on how to make the price field update based on the quantity field?  

MicrosoftTeams-image (4).png MicrosoftTeams-image (5).png
Jo_o Pedro by Tera Expert
  • 1862 Views
  • 2 replies
  • 1 helpfuls