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Display field for a reference field

Hi, On the Change Request form, we have a reference field called Configuration Item and is referencing the cmdb_ci table.When we search for the CIs by clicking the magnifying glass on this field, it will show CI names from all the child tables of the...

Rao6 by Tera Contributor
  • 694 Views
  • 1 replies
  • 1 helpfuls

Resolved! Configure maintenance and blackout schedules

I need some assistance as I can’t see where am going wrong on the ITSM simulator course, last task that is not validating is this part - Create a blackout schedule named: "Monthly Freeze/Blackout Period".a) Should be applied to all CI classes.b) Crea...

misolarz by Tera Expert
  • 1912 Views
  • 4 replies
  • 1 helpfuls

send email when RITM is rejected

Hi all,i have given a link below, this is actuall requirement.https://www.servicenow.com/community/itsm-forum/reset-workflow-for-req-and-ritm-and-approvals/m-p/30... As Atul suggested this is not recommended, i want to suggest my client a alternate t...

shaik23 by Tera Expert
  • 524 Views
  • 3 replies
  • 1 helpfuls

Skills Determination for Advanced Work Assignment

If anyone can shed some light on this it would be greatly appreciated as the ServiceNow docs leave much to be desired. I’ve got Skills Management setup up with my assignment rule and I’m using skills determination which is supposed to automatically a...

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Henry_K by Tera Contributor
  • 3339 Views
  • 5 replies
  • 0 helpfuls

Reset workflow for REQ and RITM and Approvals

Hi all,I have a below requirement.When the state is “Closed Skipped” or “Closed Incomplete,” and the Parent REQ is closed,  mark it as active, set the state to “Pending Approval,” in REQ restart the workflow, set the RITM state to 1, activate it, res...

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shaik23 by Tera Expert
  • 632 Views
  • 1 replies
  • 0 helpfuls

Incident

I have two dev instances Washing DC (new & old). Old version in the search "incident" after banner frame click on "View bench" and click "Communicate" , Communication tasks click its showing data.But latest same way check in incident --> View bench -...

Ram012 by Tera Contributor
  • 232 Views
  • 2 replies
  • 0 helpfuls

Resolved! Some users can see Responses button, some cannot

We are having an issue where some users can see the Response button when viewing a request, and some cannot. Our points of contact cannot seem to identify the issue. I need to apply the permission to view the Response button to everyone in a specific...

kbukg by Tera Contributor
  • 965 Views
  • 6 replies
  • 2 helpfuls

Resolved! inbound email action

HI ALl,getting inbound email action with below format:EMail Body: Employee Name: XXXXXX;Employee number: 123456;i created flow designer for using inbound email action,created 2 variables :name:  need to pass inbound email "Employee Name".NUmber : nee...

sivamanikan by Tera Contributor
  • 868 Views
  • 5 replies
  • 0 helpfuls

How to restrict variable

Hello team , how do i restrict multiline variable with 10words in catalog item ?

pramn by Kilo Sage
  • 314 Views
  • 3 replies
  • 0 helpfuls

Servicenow catalog item

I have one catalog item in that 2 variables are there 'Duration' and 'Renewal Date' if we select the duration dropdown value as "1 Year, 6 Months, 5 Days" the Renewal Date should auto populate the date after  "1 Year, 6 Months, 5 Days" Can any one he...

Reddy39 by Tera Expert
  • 285 Views
  • 2 replies
  • 0 helpfuls