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Resolved! Dashboard issue

Hi Team,I have a requirement in a service now dashboard which has multiple tabs in it.And when the user click on "Create incident" under "New Inc" tab it should redirect the user to service portal page but presently it takes the user to the native pa...

diNesh_M by Tera Contributor
  • 405 Views
  • 2 replies
  • 1 helpfuls

How to change button colr in header

Hi TeamUnable to find which color element to change the button color. When I drag mouse over the button then I can see the button text. White button as shown in below. Tis is in backend view. RegardsPrin

Prin_1-1721921093103.png
Prin by Tera Contributor
  • 242 Views
  • 2 replies
  • 0 helpfuls

Help with OnCellEdit Client Script

Hello Experts, I have a development request that I am working on and I need clarity.  I was requested to make a modification to functionality on the hardware table (alm_hardware).  When the state of a record is changed on the form a custom field (Las...

OOB scanning getting failed

Attachment virus scanning is failing sometimes when loading multiple attachments but it's not happening always below is the screenshot for reference any solutions here to increase the scanning timeout?1.attachment_scan_history table screenshot after ...

jobin1_0-1721973924911.png jobin1_1-1721973924927.png jobin1_2-1721973924913.png jobin1_3-1721973925603.png

Read only access to KB Article not working

Hello Community,There is a requirement to create kb article with certain users should have read access to the kb article. I created the kb article, created the user criteria and mapped into can read user criteria.On testing I can see the user criteri...

XYZ by Tera Contributor
  • 817 Views
  • 3 replies
  • 0 helpfuls

How many knowledge bases is too many?

Does anyone have any advice on whether it is better to keep the number of knowledge bases to a minimum and put different types of knowledge in the same knowledge base or have several knowledge bases?  Thanks.

SuzyH_ by Tera Contributor
  • 866 Views
  • 4 replies
  • 3 helpfuls

Incident Case Type classification

How the questions and requests can be avoided from an Incident form? I am working for a client where incident management module has a Custom field  (Case Type) with the following values such as Issue, Request, Questions, Post go live issues. There ar...

Resolved! Trend report by total number of records cumulatively

I am wanting to make a trend line showing the total number of records month by month in a table like cmdb_rel_ci (with some filters added).I am using a Time Series Report, and Trend By Created, per Month, Aggregation of Count.I can get a report that ...

VL10 by Tera Expert
  • 901 Views
  • 1 replies
  • 1 helpfuls