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If requestor click on Myorder button.

Hi Experts,  When ever user submit a request or update a request it trigger a notification. In notification I want to give a button whenever user clicked the button, it should take the user to the request. Thank you.

Gulfam by Giga Guru
  • 410 Views
  • 4 replies
  • 1 helpfuls

Highlight MRVS variables with colors

Good Day Everyone, We have a requirement to format the MRVS (for eg. highlight the variable with empty and incorrect data). We can achieve this for catalog variable set using style function. PFB. However, it is not working for the MRVS. Please advice...

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Resolved! Map Catalog Variables to Change Request

Hello, Looking for some help. I have a catalog item that creates multiple SC tasks and after they are all complete the workflow creates a Change Request. How can I map the variables from the RITM to show in the change request? Or at least populate th...

'for text' search is not working

Hi All,The 'for text'  search option is not working.There is a record that it's short description field is populated but when I try to use the 'for text' search with this value I get 0 records, although there this value exists.Does anyone know how to...

Transform map no filed values changed

I have a automation which pull the file(CSV)  from SFTP location and paste it on to the data source and load the data using transform map. We get a new file for every 4 hours and transform map triggers for every 4 hours and processes the data, i have...

send the data from HTML to Server side

in a widget--> iam getting multiple RITMs  data from server side to HTML side and able to see the data in HTML like RITM12321   RITM12321RITM12321   RITM12321RITM12321  RITM12321  now i want to send the data from the HTML to server side individually,...

Resolved! Corresponding views not reflecting

Hi All,Use case: I have to create 5 different views for 5 modules. I have created the respective views. I have added the view name to the corresponding modules also. But still when i open the module, the respective correct view of that module isn't r...

Anirudh29 by Tera Contributor
  • 419 Views
  • 1 replies
  • 1 helpfuls

Resolved! Issues with @ mention in Service Operations Workspace

We are implementing Service Operations Workspace in Tokyo Patch 5. I am using the Chrome browser. We are seeing some issues with @ mentioning in comments/worknotes. Whenever I attempt to @ mention someone, it sometimes works and sometimes doesn't.Aft...

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SusanWinKY by Kilo Sage
  • 1384 Views
  • 2 replies
  • 4 helpfuls

Preserving original priority of the Incident

Hello,I have a query related to  preserving the original priority of incident . There is a use case for example, if incident is created with P2 and then priority changed to P4 (from the source) , it will overwrite the original priority from P2 to P4 ...

Kbuddy by Tera Contributor
  • 285 Views
  • 2 replies
  • 0 helpfuls

Resolved! DemoHub Installation

Hi Everyone!I am facing issues to login to ServiceNow Highspot site in order to download the xml and script required for the installation of DemoHub. Does anyone have the last version of the required xml and background script?Can anyone login and pro...

GeoVic Gkou by Tera Expert
  • 10773 Views
  • 16 replies
  • 16 helpfuls

Notifications

Hi Team, Below is my requirement, can anyone help me how to build. Changes to Catalog Item:WorkflowTwo additional automated notifications need to be added.The first notification should remain the same, retaining its existing functionality.Two additio...

Vigitha by Tera Contributor
  • 294 Views
  • 1 replies
  • 0 helpfuls