Hi,Write a query Business rule such that if logged in user is part of Service desk or admin then only can see the incidents assigned to Service Desk group. Please help me out with the Business rule in step by step manner. Thanks
Reporting Dashboard:Create a custom dashboard showing: Incidents by priority and status. Number of escalated incidents by group. SLA breaches for high-priority incidents.
This article provides a comprehensive overview of the (5) key components and Best Practices of the ServiceNow Problem Management process. Whether you are an IT professional or a service management leader, understanding and implementing this process ...
Hello Experts,Issue is: Service-now is sometimes receiving an Automatic reply mails from outlook and sometimes it does not receiving in the system. Like if I set Out Of Office auto reply in my outlook, the notifications which i receive from service-...
On my form I have 2 fields (Program and Segment / Task Order) from choice type columns in the same table.The choices for the Segment / Task Order field are dependent on the choices in the Program field.When I preview my form these two fields' choices...
Hello Team, I would like to integrate Walk-up technician outlook calendar with Walk-up appointment booking, is this feasible ?Based on the walk-up technician outlook calendar availability, walkup appointment should be bookable from the walk-up appoin...
A lot of our Service Desk calls are training calls and not what we would classify as an Incident - where something is broken.How are you managing these calls to your Service Desk? What is ServiceNow's best practice for these calls? ex: Do you log the...
Hello All,I'd like to see if anyone can help.I am creating a new ServiceNow dashboard for our team and I've been asked to create a Single Score value based on the results of 2 other Single Score values. Is there any way to do this without access to P...
In our environment, I am responsible for Group Management in ITSM. New groups are created by our platform core team, supported by a request item as this would be an auditable activity. Operationally, we modify (add / remove members or retire) group...
The Global Search (magnify glass in the top right corner) shows search results for Open and Closed Incident records, but all other record types (Change, SCTASK, etc) are Open or Active only - is there a way to update to show all records not just Open...
Hi team,At times, my flow gets queued and takes around 30 minutes to process. Is there any specific reason for this, and how can I prevent it from being queued?
Where would someone enable the Password Reset link to the login screen on the Now Mobile app ?
Hi, I'm querying the incident metric table , to get the assignment groups (not part of an exception list) of an incident.How can I get only the latest one (see yellow marked) for each incident from that list ? (a kind of max start date)
Hi Has anyone come across an issue with Knowledge and post a question? It has been identified that when clicking on the Post a question we now receive 5 error alerts Has anyone come across this and ways to resolve? Cheers
I am attempting to gather a list of users that are in my IT Business Intelligence group to be selected from in a catalog item. originally, I simply used a reference variable on the sys_user_grmember table with the criteria that they were part of the ...