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Best way to handle clearing values from hidden variables ?

Hi,I wanted to know what the best way to clear values from catalog item variables that are hidden.Here is the scenario, I have a catalog item with several variables.   I also have UI Policies that make variables visible depending on the value selecte...

johnnyw by Mega Expert
  • 3593 Views
  • 8 replies
  • 0 helpfuls

ui action

When a Requested Item (RITM) is cancelled or rejected, it is often moved to a closed state (Closed Skipped or Closed Incomplete). Sometimes, there is a need to restart these items and their associated workflows. This process involves:Creating a UI ac...

rognomolta by Tera Contributor
  • 243 Views
  • 2 replies
  • 1 helpfuls

SLA for Incident Priority upgrades and Downgrades

We have requirement on SLA to be configured for Incident Priority upgrade and downgrade requirement.1st case is downgrade: When priority is downgraded for e.g. P1 to P4, the SLA start time should be the incident created time. 2nd case upgrade: When p...

Arun Sharma1 by Tera Contributor
  • 3122 Views
  • 9 replies
  • 3 helpfuls

Microsoft Teams App configuration

Hi all, I have set up my microsoft teams with ServiceNow for Microsoft Teams by installing the app manifest.Now I can log into embedded Employee center without opening up a browse page.But one of our customers is still using service portal, so the id...

Case, Incident, and Request creation

Hi,  Looking for clarity around ticket creation in Service Now - specifically via the CSM portal.Out-of-the-box it seems that an external user raises a case, which is then triaged by first-line support.On triage either an incident or request ticket i...

rleighton by Kilo Contributor
  • 3574 Views
  • 3 replies
  • 0 helpfuls

Resolved! Universal Request Cross Scope Access Issue

Hi everyone,I'm in the process of configuring Universal Requests and the ability to transfer tickets between departments. I have this working on each department (all scoped apps) but am getting the following error when attempting to create new ticket...

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Events are logging as error

Hi Developers, I'm triggering an event from Flow action, but I'm getting error in event logs like below: I'm passing sys_id into script include from Flow Action.This is my event queue script:Here I'm passing unique group members in "unique_members_li...

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