How to get the rich text value and update into another multiline text
How to get the rich text value and update into another multiline text
Forum Posts
Can we Cancel a change while it's on Hold?
Hello, I have some doubts when it comes to OOTB behaviour for Change records where 'On hold' = true.Should I be able to cancel a change while it's on hold as per OOTB logic?SN documentation says 2 things which i find in conflict: https://www.servicen...
Star in the display name of categories metadata
Hello. In looking at my categories metadata for my company's ITSM, I came across several categories where the display name has a star at the beginning. This is not causing any issues, but bugging me why I cannot figure out why that is. When I compare...
restrict the task state based on assigned to field
we are making task state editable on below conditions only on top of we need add assigned to is current logged in user then only can edit the state field action: tried wit run script in true section not working and assigned to dynamic (me) as well...
Resolved! How to show a message in the catalog item form
Hi everybody,I have to show a message in my catalog items form. This message has to be in html format because is a bit log and the customer wants to see Underline and break-line. I created the following catalog client script, but it doesn't work. ...
How to show RITM number instead of Request number in the summary?
Hi, I'm looking for a way to replace the Request number with the Ritm number. Does anyone know if this is possible?And if so, how could this replacement be made?
SCTASK vs TASK
Hi Folks, our Production instance uses REQ/RITM/SCTASK, but I just noticed in my new PDI, it uses REQ/RITM/TASK. Was this a recent change, and if so, does anyone know what the rationale was? Thanks in advance.
Does viewing watched incidents via the ESC portal require any licence?
I have a requirement to add 'My Watched Tickets' to the ESC portal - incidents where they are not the caller but have been added to the watch list. Before I look at editing the portal, will this work if the user only has the snc_internal role, and no...
Federated groups in ServiceNow
Hi team, Does ServiceNow support federated groups?I am not able to find this information anywhere else. Thanks
Adding gmails to CC
Hi all,i have a requirement to add email address from two fields in the CC of the notification that will trigger once the status is closed complete.I have tried using Notification script but it is not working kindly help me on this. (function runMai...
Adding attachment to the notification
Hi all,I have requirement to add one particular attachment to notification with name 'XYZ' which will add to the form once the status changes to close complete with the help of business rule.I have to add that particular pdf file attached to the form...
Resolved! How to hide Choice options without removing them
Hi: I want to be able to hide some Choice entries but not remove them, so that they can be updated by business rules but prevent the user from selecting them. Is there a way to do this? I know you can use g_form.removeOption(<field>, <choice>). I gue...
Agent Mobile: Apply template to new incident?
Hello, Within the documentation for Agent App I was looking for any information applying a template to a new incident within the Agent App. I didn't found anything. Is "applyTemplate" supported in Agent APP? Thanks in advance.
Order Guide widget to set default include toggle to "on" instead of "off" based on condition
Hi,I have a requirement to set the catalog item "included in" based on condition on order guide. 1. In order guide form there is an select box field called "Hire Type" with contractor and employee options2. If user selects hire type as "contractor" t...
Resolved! Multiple problems mapped to a single incident. but only the latest problem is reflecting
Multiple problems mapped to a single incident. but only the latest problem is reflecting in related records. edit button is not available. is it possible to view multiple problem records on single incident record. Please find the screenshot and help ...
