Hello dear Community, i am using the Password Reset OOTB Item/Record Producer. It creates a Incident Ticket with Record Producer. I dont know why, but the Support Group from the CI -> see screenshot, is taken as the Assignment Group for the INC-Ticke...
I have a date field which I want to restrict users from manually entering the values instead only use the calendar icon to pick. Is this possible?
Hi, want to change the due date format of RITM in the input of REST api step as shown in the screen shot. Due date: 2025-02-11 09:53:51 want due date in this fomrat 2025-02-11. and use this input variable in the request content in REST step. How can...
Hi Everyone,I have a requirement of making attachment mandatory based on the value(Select-box) in one of the catalog item. So, instead of generic attachment(paper clip icon) I have used attachment variable in catalog item. Please refer below image fo...
Hello everyone! I am wondering how I can add a button in the drop-down menu to the Service Operation Workspace that allows me to add an incident or User Request to a Visual Task Board of my choosing. Thank you for your help!
The same person is unable to provide more than one approval on a single Change request. The person who implements a change is unable to provide an approval for it, using BR.
When a user fills out the Record Producer form, some fields (e.g. Field 1, Field 2) are dynamically updated by backend integrations. However, upon submission of record producer form, these fields revert to their original values from when the form was...
@Ankur Bawiskar can you help me with below issue.We need to close the long back created change tasks were state field is greyed out in draft state.already change request is in cancelled state. But still change task are in draft state. Tried backgroun...
Requirement:There is a drop down field with 30 options on Marketplace form. On the basis of the selected option, we need to fetch the JSON file from Azure to Servicenow. (Each option having different parameters list to be displayed on form)Add an opt...
Currently, we have a heavy customization built on the Change module and we need to remove customization and move back closure to OOB. Kindly suggest, if there is any process that we should follow and do ServiceNow provides assistance and any guidelin...
Hi Team,We have embedded field in Change Task table. We are trying to make the embedded field mandatory when the change task is in open state. Kindly help me how to proceed it?
Looking to clear a field on the Incident form with an onChange client script. I want this done for Agent Workspace -- how do I do create one such that it executes in Workspace? Note: I've got a UI Policy set up that works for the platform and Agent W...
How to get value of dot walking field in client script?
Hi all, In our instance e-bonding is not working from the provider side. As i have check from both of the instances the consumer instance is working fine and getting e-bonded with correlation id but on the other hand provider instance is not getting ...
How can we use the [sys_translated_text] table Record for URL field for different Language or How can we fulfill it with any another approach? For,Preferred Languge (English) on Service Portal - Clicking on Annoucement it will redirect to English Kno...
