I am fairly new at using ServiceNow, Change Management and Workflows so I am posting this question for a little guidance on the following.Currently our Change Management workflow/process is as follows:Change record is startedCI is enteredAssignment G...
Hello All,I am working on Cisco integration in ServiceNow. Cisco has two environments (Normal Cisco & Fedramp). We followed the below documentation to create the app at cisco side. They have created two app in each environment. They gave me credentia...
Hi Coomunity, I have created report in workspace dashboard. I have taken incident table and type Geo mapping.The report shows the only countries tickets. Reaming counties can't able view in map report Below condition i appliedgroup By : caller.locat...
An one Approver i would like the next back buttons visible to all users if there are more records than can be shown one page i would also like the approvals tab default list is sorted by request id ascending. Note : Two persons like X , Y . 1. X pers...
Hi Coomunity, I have created report in workspace dashboard. I have taken incident table and type Geo mapping.The report shows the only countries tickets. Reaming counties can't able view in map report Below condition i appliedgroup By : caller.locat...
Hi,I need to run a script on events table to check the frequency of user logging in.Where the count of successful login attempts over the last 30 calendar days is greater than or equal to10, then the user is returned as a "Frequent" user.Where the co...
Hi, I have below encoded query where operational status shows as "25".query is applied on 'task_ci' table.I tried to decode value '25' but nowhere found. Can anyone please suggest on this? Query:ci_item.sys_class_name=cmdb_ci_linux_server^ci_item.ope...
Hi All, I have created notifications for change and image but we were update the email template as per our client request. Logo updated and color changes as top of the header and bottom which is done. But I am facing the challenges on updating the ba...
Hi, I'm new to ATF and I'm confused why I'm getting this error while creating the Set Variable Values(SP) Step on my Test. Any advice will be appreciated. Thanks
Hi All, I need to customize the problem management from OOB configuration to some specific requirements.Once we are in RCA state of problem, we need to have another UI action 'Send for Approval', whenever user clicks on it state should move to 'Await...
Hidden from the Client side/user. Dependency on a change to be done from platform system.Services identify field value is present "Account "table. Field Name : Account , backend value = account_name , reference to ACCOUNTS[u_accounts]u_identify_refe...
on OnChange client script if priority change a popup araise. I just want one who is changing the record should see the popup not one who is viewing. This occurs only if we set the view to default for both person
Hi, We have a requirement that the attachments added on to the request should get automatically added on to the tasks related to that request. 1)While creating the request users will add attachments to the request and after creating the request also...
Hello All, I have a scenario where I have one alternate email address filed in user table for all the Contractor Users. For all the contractor users, all the servicenow notifications ( for different tables i.e. incident,task etc.) will be sent to the...
Hello, I´m trying to to disable the auto-load of images in the journal fields (work notes) in the incident form, is there a way to achieve this? I added an html work note type and when I pasted an image or drag and drop it automatically added to t...
| User | Count |
|---|---|
| 28 | |
| 17 | |
| 17 | |
| 10 | |
| 8 |
