How can i add additional stage's in RITM List View
Hi All,I need to add additional stage outage after configuration. I tried many ways but it's not working. and this option need to display only in list view.
Forum Posts
For id badge check in , how will the user know it have failed check in ?
Hi i check all the option , there is no notification that it fails anyone have other options to let the user know ? i am referring to the id badge integration on the walkup experience
Best practice for data transfer from one table to another table in same servicenow instance
How to transfer 12000 data from one table to another table in same servicenow instance with attachment?It's one time activity.Will we use import set or script?
Resolved! Jira integration to create Change record in ServiceNow
Hi Is it possible to integrate Jira with ServiceNow to create Change records (Jira -> ServiceNow)?Can you provide with possible solutions? Many thanks in advance
Getting error: Password is too long | JIRA Integration
I'm getting below error whenever i paste Token (copying from JIRA account) as password Action abort: Password value is too long and could be truncated after encryption. Please either reduce password length or increase field size. I have already incre...
Enable badge check-in notification in badge integration walkup experience
hi i see the option but there is no documentation on how this function. Any one have any idea how this works ?
Resolved! use of correlation id and correlation disaply
use of correlation id and correlation display ?
Date/Time Change Exclusions Business Rule
I have a requirement for the Enterprise: Essentially, we have new Change Management guidelines that say that users cannot submit requests during business hours. Normally, we'd just black out the business hours and be done with it, but there is a requ...
Resolved! Create a new entry in a customer table from a catalog items
Hi. I'm trying to create a new entry in a custom table from the value in a catalog item. My table name is 'u_cmdb_ci_whitelisted_url' the field name I want to populate on the is 'name'The field in my variables is called 'external_party_organisation_u...
BEST Practice to follow for Incidents and REQ/CATALOG TASKS for contact_type field.
Hello Experts,My Team is looking to configure Service Channel (contact_type) field on the Service Catalog Request. Is it a good practice to configure?Scenario: Currently, I've an incident where Service Channel (contact_type) field is configured for S...
Retrieve Multirow variable set values from a closed RITM
Hi All, I have built a new table(Service Desk Case) which is extended from task table and have created a record producer on it.So, on the record producer, there is a field called closed cases which shows only closed cases in a drop-down, on selection...
Incidents Vs Catalogs for contact_type field configuration
Hello Experts,My Team is looking to configure Service Channel (contact_type) field on the Service Catalog Request. Is it a good practice to configure?Scenario: Currently, I've an incident where Service Channel (contact_type) field is configured for S...
Problem Management - Best Practices in Capturing Metrics of "non-Problems"
SN Experts, I'm working to build out the Problem Management process within my organization (UTAH), and I can't help but notice that the way I capture metrics on issues that "aren't problem management candidates" may in fact not be the best practice, ...
Make Assignment read only based on the form selected
Hi Want to make the Assignment group read only when a catalog item selected and for admin it should be editable can anyone help me with this
Updating 40K records Comments on sysapproval_approver table using background script
Hi , When I try updating comments on 10k records using a query with a set limit on the sysapproval_approver table, it's taking more than 5 minutes.Can anyone suggest a way to update 40k records within 5 minutes?"We are disabling few notifications and...
