survey in notification
How do I add a direct survey to a notification, not as a link, in ServiceNow?
Forum Posts
Agent Workspace Page not found
Hello there can someone help whats going on here. Every time I click the related link "Open Worksapce" or even the Agent Workspace application itself it says that the page not found. Also, the UI Builder button is missing.
Caller populate based on Company
Hi team, I have a requirement to create a reference qualifier to populate caller based on company. Suppose if we have a company ABC and in user table company mentioned as ABC but we have two more company suppose ABC_Rest and ABC_non_rest then also AB...
Add user to Azure group
Hi Team ,Need help to fix this When we are trying to add user to Azure group, we are getting below error , can someone help us to fix this ?{"error":{"code":"Request_BadRequest","message":"Bad request. Please fix the request before retrying.","innerE...
Retrieve Values from a MRVS
I'm trying to collect field value from a MRVS, if there is a row with a Public Domain Value it will show an attachment variable in the same catalog Item (Like a UI Policy).Is there a way to accomplish this requirement? function onChange(control, old...
catalog item new
How to create voicemail message in new service catalog .?
Resolved! How to generate outage record automatically when incident is created
I am looking for a way to automatically generate an Outage record when Incident is created. Aftre generate outage we need to set the 'Begin' & 'End' values from incident 'Actual start' & 'Actual end' fields. Can any one help me on this requirement.
How does availability management work in ServiceNow? (details)
Hi Nice, Knowledgeable, Experienced ServiceNow People, Who uses the service availability capabilities in IT Service Management? Do they work well for you? Any quirks, warnings, or lessons? We're finding our way. We're expecting to represent the av...
Archive Knowledge Base and related records
Hi,I want to archive one knowledge base along with related article like knowledge categories, kb article etc. Because i don't wanna leave any orphan records. However, while run archive rule knowledge articles are disappearing. neither it present in ...
Create new knowledge article page is blank
Hello I am having an issue with the create new article page in knowledge management. After some plugin updates (I think) the page is showing blank not allowing users to select a knowledge base or knowledge template. The only thing they can do is sele...
Workflows for Incident Management
How will I get the workflows associated with the incident management module
How set amend email type to subject for email client template for reply/reply all/forward
Hi All, I have requirement to amend email type (RE,FW) before subject. Could you please let us know how to amend re and FW before subject of current email while replying and forwarding. Regards,Raj
Add state to closed states
Hi, I want to add the new state (invalid/Junk - Value = on the incident table to the closed states. If the state is choosen, the active flag should be false, if the state is changed again (e.g. to new) then the active flag should be true again. Be...
OOB procedure to trigger approval for std_change_proposal table to retire
im not able to trigger any approvals while retiring an existing standard change template.This is hapening recently. is there any reason or is there any OOB procedure to trigger approval for std_change_proposal table to retire an existing template?#ap...
Hide false checkboxes from RITM and Task
This is a requirement for my Catalog items in general.If a checkbox variable type is not checked, it should be hidden in the RITM and Task. I have created a Script Include to retrieve the RITM variable names and types. If type is 'checkbox' and value...
