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Definition of SAM - EOL (End of Life) and EOS (End of Support)

Looking for the EOL/EOXS/EOS definitions. I've searched for quite some time - I cannot find ServiceNow's glossary/definition of terms that include End of Life (EOL) and End of Support (EOS).   Not all companies/publishers use the same terms/reference...

Dale W by Mega Expert
  • 4924 Views
  • 2 replies
  • 1 helpfuls

Email receiving is not operational

Hiemail sending & receiving is not operationaland what could be the reason the processing time exceeded?email reader job also finewe don't have any system property like 'glide.email_diag.threshold.email_reader.runtime' to update 

RahulRajaSami_0-1715824269897.png RahulRajaSami_0-1715823259753.png RahulRajaSami_0-1715823922450.png

Integartion between servicenow and webex

Hi friends,My organization want to implement integration between webex and servicenow we are going through webex and servicenow Docs bit confusing, Did anyone implemented conversational custom integration between servicenow and webex please help on t...

shaik23 by Tera Expert
  • 466 Views
  • 1 replies
  • 0 helpfuls

SLA

Hi Community, Why do we need to cancel SLA in any specific real time. If anyone aware about please share real time scenario.  Thanks In Advance.

shashi123 by Tera Contributor
  • 376 Views
  • 8 replies
  • 5 helpfuls

automate adding the HTML tags in comments

Has anyone ever developed a solution to auto add code tags into additional comments to avoid white spaces being removed after saving. We have customers complaining because of all the lines spaces being removed and we want to avoid our users having to...

Greg L by Tera Contributor
  • 625 Views
  • 12 replies
  • 0 helpfuls

Resolved! Role - Locations Edit

Can someone provide some insight on what role I can use to grant a specific user the ability to edit individual locations without granting the admin role.Thanks,AJ

TStark by Kilo Sage
  • 600 Views
  • 1 replies
  • 1 helpfuls

Create Custom Calendar

I need to create a custom calendar within ServiceNow that will show all Changes that are active or due to commence for next four weeks commencing on Monday of the current week.At present I can only see the ability to display a calenday showing the cu...

Gary Cobden by Tera Contributor
  • 598 Views
  • 2 replies
  • 0 helpfuls