Hello All,We have a requirement that an incident be created in instance B when a case is established in instance A from portal and assigned to a specific (XXX) group.We considered use OOB service bridge for this. So the query is now.Two plugins (SB ...
Hi Everyone, Can someone please explain me about the functionality of Manager and Exclude manager in the group form in our ServiceNow because I got the requirement similar to functionality of Manager and Exclude manager in the group.Requirement : "S...
When submitted a Change Request, the user cannot click Request Approval if the Planned Start date is prior to the current date.
Hi All, I took the Risk assessment UI Action on the change table and copied it to make it available as a button as well. In my case, when I created the button (both options are available on the form), the risk assessment would not work. No matter if ...
Hello,I'm quite new to ATF and I have an issue with submitting an Order Item in SP. To show you the problem, I simplified my test case. It contains 3 steps:Impersonate user (I know, I'm not supposed to do that - usually I create the test users)Open a...
Hi Team, I have one requirement. I have created one report in case table. I created report in list type . When clik in one record it was open in default view . I need open in case view automatically instead of default view. I tried add drilldown vie...
How can this be achieved: When i select default view it should still redirect to case view in case table.
Hi I have a default views which are from scoped applications, we need to hide or block those highlighted views on change request form for all users not for ITIL users and we can't delete those views i tried to Ui views those are not worked for me
Hi All,Please help me find answers for the mentioned Queries related to Gen AI Features & Now Assist Incident Summarization Queries----------------------------------1)Is incident summarization available for end users also or only for Resolvers?2)Can ...
What is the function of the com.glide.csp.self_script_src_svg property, and how can we accurately verify whether the property is working fine?Additionally, what are the implications of enabling/disabling this property
Hello, I´m trying to set up an Order Guide.We have 2 Different Questions, which lead to the same RITM. When i build it like this, there is always just one RITM shown. Second Question.. I could do a Workaround with a "General Request", but nobody woul...
Hello Everyone. I had created two related list under case form. whenever user open record from 1st related list it is should be open ACE view only. if user open record form second related list it should open in a ABE View only. how i can achieve th...
Hi I got stuck at this step. Can someone please help me find a solution to this. RegardsRamkumar Bhukya
Hello, I'm having some problems with a UI action.The project_change_request form loads no problem I just cant seem to get the fields to auto populate... I also need the parent project record passed to the the other table too in the parent field.Thank...
I created a m2m relationship between change and a custom table. I want to display all the changes related to the custom table. How can I create it. Tried to create it from the m2m record but pulls only one record.