On-Call Scheduling
Is it possible to create multiple on-call schedules for one group?
Forum Posts
New Requirement
Hi All,Can anyone give idea how to achieve below requirement. Create button name as Assigned Me on Incident form this button should only display to selected assignment group on incident form means when user selects the assignment group from assignmen...
Resolved! Filter showing unwanted results
PFA screenshot - I want results from 2 days in 2023 but the system is returning results from 2024. What am I doing wrong? Any suggestion would be appreciatedThanks
How to send notification weekly with recent assigned incidents to assigned to user
Hi, I would like to send a weekly notification to the "assigned to" individual, containing a hyperlink list of the incidents assigned to them. Regards,Sanju.
Xanadu feature ! ECMAScript 2021 (ES12)
Hi All,ECMAScript 2021 (ES12) is coming to individual script in the Xanadu.With the help of this now we can use 'let', 'const' and also including arrow functions. These feature will be used globally, not just in scoped applications. Thanks & regards,...
I want to write a script in ACL
Hello All , I have a requirement , where there is a pre-existing "Write" ACL on the change request table for the "close code" field . I want to write a script which will allow only the "requested by" , "assigned to" and the change manager role users ...
Assessment Instance Questions not showing the questions after Assessment Instance is Created
I have a requirement where a surveys needs to be triggered to a particular group as soon as the incident is marked as Resolved.As we can't directly use the group to trigger the survey, so I used a flow designer to trigger the Survey to the group memb...
Unable to search old tickets as before after upgrade - Applications - ServiceNow
What could be the reason I am Unable to search old tickets as before after upgrade
Resolved! Need help on custom Save button
Hello, We have created a custom Save button on a scoped application for a table. The code for the button is given below. The Save button is conditionally visible, which is why we created it instead of using the out-of-box (OOB) Save button (which sav...
I have a variable called business justification, it is having the validation to enter minimum 50 cha
I have a variable called business justification, it is having the validation to enter minimum 50 characters, it was done by using client script .How to show the how many characters were typed already in the field.
Load Data Map to Reference Field
I am trying to import via Load Data from an excel file.My source data (excel file) has the following fields: Acquisition methodAsset tagCostFunctional departmentInstalledStateBuildingModelPO numberSerial numberSupport groupEntityLast locationOwning D...
Flow restart for custom table
Hi Everyone, I have an custom table that runs on Flow Designer. Now, I want to cancel the flow and restart the flow again, when user changes the "approver" field on the form. I have created the before "update" business rule and it's working as expect...
How to fix the "Part of the query on live_message has been ignored" error
Hi guys! Does anyone know what is the cause of these 2 errors and how can I fix it? It shows randomly whenever I'm searching for a ticket. It wasn't consistent though. Sometimes it would show up, sometimes it won't Part of the query on live_message h...
Ticket is not getting created through Scheduled job
Hi, I have created an automatic ticket for every first day of the week and auto-assign to a particular user through scheduled job but that ticket is not getting created.The below is the code so can anyone please help on this, It will be usefull.Thank...
Export bulk data out of ServiceNow
Hi Experts, We have a scenario where we need to export 40 millions of record from software Installations table in real time dynamically for external reporting purpose. If anyone have worked on this, please share your inputs. Thanks in advance.