Flow Role Licencing
does run with roles in flow designer of ServiceNow has separate licensing @Tony Chatfield1
Forum Posts
ITSM Automation ideas
Hi All, I am looking for some automation ideas using ITSM standard. If anyone has ideas, can you please share those with me. Regards,Sandeep Raj
Data policy not working on import set and load data
Hello All, Below are two data policies Data Policy 1 Data policy 2 Still when I loaded the data through import set and load data the entries were created which should not happen as per the data policies Attached both excel file of data and also data...
Resolved! Issue in g_scratchpad(Using on submit client script)
Hi Team, below mentioned code i am used to call the script include to on submit client script and setting value based on that restrict the userfront of the service portal it's working fine i am getting value and it's set to variable butIf i used the...
Is it good to have SLAs for problem management?
Is it good to have SLAs for problem management? As per docs, below is the snippet. Service level agreements: SLAs can be used to ensure that problems are highlighted.As investigating and fixing a problem could be a long-term effort, it is not reco...
Monthly email reminders for incidents over 30 days old
I have a request to generate emails to be sent to the Assigned To for incidents that are more than 30 days old.We would like a single email for each Assigned To user *versus several emails for each incident)Ideally, we would like to run this as a sch...
Need to show all the fields when we click on new button also in incident workspace (SOW)
Hi, When we click on save button it is showing all field in workspace(SOW) but i need to show all the fields when we click on new button also in incident workspace (SOW).Before saving:After saving: Thanks!
How to change table name in workflow
Hi Team, please anyone can let me know how I can change table name in the workflow, I know it can be done through workflow versions , but I am not able to do that, any help on this query will be appreciated. Thanks in advance. Regards Vyanktesh
Hide Escalte button from a form
we wanted to hide the the escalate button from the RITM form for specific catalog item- tickets depending on certain condition. How to do that?
Resolved! How to set the script include filter values in Onchange clinet script Reference variable ?
Hi, Am calling script include and getting the filter values as well but not able to set those values in OnChnage client script of Reference(Groups table) variable.Below is my Onchange script please let me know what.s the issue here?------------------...
Resolved! How to add rows in multi row variable set based on variable choice order
Hi Community,I have requirement where have to add rows in multirow variable set based on ascending ordermeans in multi row variable set have one choice variable where choices are 1, 2, 3 ,4when i am adding row of variable with choice 2 and then addi...
Resolved! Redirect user to another record producer based on the reference field
If the user selects a particular Business service (reference field) in the incident record producer, it should redirect to it's specific record producer or catalog form.Business service field refers to the cmdb table. In the cmdb table, we have an at...
Need help on Demand Management
below is my requirement,I have start date and completion date on demand task, can some one please guide me is there any out of box solution to have this fieldsbelow is the ask"We require the Out of the box solution from Service Now which helps us to ...
Resolved! Change request module: Communication to be set-up
Hi,In the Major incident Management we have a related list 'Incident Communication Plan', with all the communication plans , body of the email and all these details. Do we have a similar module for the Change Request Module?If yes, please let us know...
How to auto regenerate access token
Hello All,We have configured Microsoft Azure Entra and SNOW instance to fetch groups from Azure to our instance. We have build the connection successfully by using REST Message and scheduled job. We are facing one issue here, we need to auto regenera...
