Resolved! How to add an option in the list filter search dropdown
Hello Everyone, How to add an option in the list filter search dropdown[Highlighted in red circle below]? Can someone show some light on this. Regards,Arun
Forum Posts
Glide record query to check the result value?
After querying table gliderecord of RITM and related records of catalog taskwant to check all records state field value is not open or work in progress.. if query return records state field is contains open or in progress then skip or if not then upd...
How to send notification exactly before 7 days only
Hi , Here Request is : i have one field First review date: 25-May-2018 now i would like to send notification exactly 7 days before from First Review Date of records. Problem is as per my script it is trigger which records are having 25th, 26th,24,23...
Resolved! Control variable visibility based on the selected Location's type (reference to cmn_location)
I am building a catalog item and I need to control the visibility of the form variable "A" based on the selection of variable "B". NOTE: variable "B" is a reference to the cmn_location table. The tricky part is that I need to dot walk to a custom co...
Service Desk metric calculation
Good afternoon, community. I'm trying to find a way to report on duration of a task that starts with our service desk assignment group and moves to another group. In other words, average triage time for our tier 1 agents to document and move INC to a...
Auto Populate multiple choice option based on the requested for country
Hi Team, We have one multiple-choice "type" variable with two radio button options (Remote, Office).)If requested for the country is US then the type should be auto-populate as "remote" and should be read-only.I tried with the on-change client scrip...
Resolved! Interview Script Scenario
Hi, here is a one interview question scenario: If the short description in incident form is 'Software' then that incident should be assigned toSoftware assignment group. how can we achieve it
Resolved! extracting hour from a date time value
Hello experts, i have a date time value '2024-06-01 08:00:00 I want to extract the hour from it which is 08.(Should return 08) Can anyone help me how to do it in a script. I am new to ServiceNow Scripting. Thanx in advance.
CAB Workbench - How to add Notes during CAB meeting for a specific Change Request
Good day,I would like to find out how others add Notes for a specific Change Request, in the Change Request itself, during the CAB meeting? For example, if an Action Item is required for that specific Change Request. Thanks. Mary.
Reports ITSM
May I know how to get a incident reports worked by all users ' I want to get a reports of all user and groups worked on one incident ticket . For example INC000045 I WANT TO GET ALL USERS AND ASSIGNMENT GROUP WORKED ON THIS ONE INC00045
DemoHub- how to re-trigger the configuration
Hello, I am using DemoHub app to prepare for a customer demo for Now Assist for ITSM - Live (Washington).I am using a partner demo instance, where I installed the DemoHub app, and completed all the steps for the required demo. In the meantime, I requ...
In ATF while attaching the file it is showing this failure step please advise why
Hi,In ATF while attaching the file it is showing this failure step please advise why? Please help me out why this failure message. Thanks,
Has anyone created Change Requests from Jira?
I've been digging around the community and found a lot of SN-Jira posts but not the other way round. Our DEV team would like to fully automate Jira to SN specifically Change Requests. i.e. Create a change request and it go through start to finish fro...
In ATF how can i click on "Add" button mentioned into the screeshot
Hi,In ATF how can i click on "Add" button mentioned into the screenshot. Please find the below screenshot: Please help me out how can we perform this by using the ATF test steps. Thanks,
Resolved! By using the ATF i want to attach any file in the below mentioned screenshot please help me How?
Hi,By using the ATF i want to attach any file in the below mentioned screenshot please help me How? If it is not possible through then is there any work around please help me out on the same. Thanks
