We have a requirement to send reminders to users that has a lot of outstanding SCTASKs.Getting the list via a report is not a problem, my question is how can we automate sending an email to each individual Assigned To showing there outstanding tasks.
I'm trying to use a UI Policy on a catalog item to make a field mandatory based on the reference variable to the sys_user table. Is this possible? Would a client script be better?My variable is "user", and it's a reference field to the sys_user t...
hello Team, as per my requirement, for each catalog item, several tasks should be created. so I'm using paralell flow. if i closed first task - then 2 tasks should be created. once 2 tasks closed then remain 2 tasks should be created.it's working as ...
Can anyone provide me with more information on KPI of Average age open incidents in the IT Manager Dashboard displayed in the Analytics Hub?
Hi All,Can anyone give sample template for incident , problem and change notification. Thanks ,Chandan
The reference qualifier on the change "Business Service" field is not working on the Default Change Request values on the standard change template. Any solution please?
Hi Everyone, There is a notification in which it has to be sent to some users in TO list along with some users in CC. To send the notification in CC, I have created a email script and added this line of script ( email.addAddress('cc', email of the us...
Hi, So there is a catalog item which uses a flow from flow designer. the problem is that only one record can be deleted not multiple at a time unless script action can be used on flow designer. This client does not have the spoke servicenow core so ...
Hi Team, I want to copy the attachments on the ticket, when user click on forward button. Please suggest how this can be achieved, thank you.@Ankur Bawiskar
We have customers with 100+users, who need access on our instance to raise incidents and Requests, but we can't create public portal, can't create manual accounts as per our security policy. What is the best solution for this, please help me. Thanks...
Hello Developers, We have an UI action 'create change' on Demand task table.Each Demand task will have an CHG attached to it.Before closing the Demand Task, The attached CHG must be closed.I have wrote a below BR but does not seem working. Can you pl...
var jsonstr = '{"items":[{"sys_id":"8526043597943590335b76c11153af61","variables":{"requested_for_s_manager":"","cost_center":"","opened_by":"0c79dc3997122d10b3adfbbe2153af34","requested_for":"0c79dc3997122d10b3adfbbe2153af34","location":"0327dc7c979...
Team , We have a Catalog in catalog we have a variable called Physical Office Location, That variable refers to cmn_location table , and when we have created couple of locations That location is not showing under the Variable (Physical Office Locati...
Hi,I have a user called "xyz" and that user added in to the one group "abc".When xyz users login, this abc group needs to be redirected to the ESC portal.Can anyone please help on this, It will be useful.Thanks!
State fieldDescription: Parent Assignee can write state while activeCondition: Active = true AND (user is in parent records “assigned to” field OR User is a member of the parent records “assigned group”)Work Notes field fieldDescription: Parent Assig...
