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copy attachments from incident to knowledge

Hi, Created a knowledge article from an incident is resolved. (without plugin)https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/incident-management/task/create-knowledge-incident.html But we also want to copy attachme...

Thej1 by Tera Expert
  • 424 Views
  • 8 replies
  • 5 helpfuls

Resolved! Request-Related List not showing incident records

 Hello,I need some help with this weird interaction.Basically when i create a request on the incident form via "Create Request" button, it shows on the incident related list but it doesn't show on the Request related list. I think the configurations ...

incident.png Request.png
Francisco C by Tera Contributor
  • 903 Views
  • 4 replies
  • 2 helpfuls

Survey For New Employees

Hello,  We are looking to send a survey for new employees but we are having problems on setting up the trigger condition. Our challenge is the only details for the new employees that we have is their first name and last name which is in a Variables p...

Kristoff15 by Tera Contributor
  • 300 Views
  • 1 replies
  • 0 helpfuls

Table Attachment Data

Hi  Folks,I have one Requirement like, When I attached one attachment data sheet to one of my table then that attachment data to be set to another table of my field. (Field is String field on another table). Example- If I add one attachment to incide...

Shashikant by Tera Contributor
  • 239 Views
  • 2 replies
  • 0 helpfuls

How to get GMT value of a dates?

From the below script i am trying to get the overlap dates of a scheduleIt is providing me the display values of the schedule date fields, Display value not getting adjusted according to user timezone. var ss = new GlideRecord('cmn_schedule_span'); s...

surya76 by Tera Contributor
  • 526 Views
  • 3 replies
  • 0 helpfuls

Standard Ticket Action Widget in Custom Application

Hi,   We're looking to utilise the Standard Ticket Actions widget on our custom application to replicate the ability in OOTB Incident Management to re-open cases.   I've cloned the widget and amended references to tables etc to the custom application...

Kev9 by Kilo Sage
  • 937 Views
  • 3 replies
  • 1 helpfuls

PDF Generator

Is there any way to generate Password Protected PDF in Servicenow?If yes please help to provide the solution.Thanks in Advance

Sanjay21 by Tera Contributor
  • 348 Views
  • 3 replies
  • 0 helpfuls