Hello, When a fulfiller clicks a ui action that "updates" an inc or ritm record they are sometimes redirected to the Welcome.do page. This has not always been the case. They are seeing this happen by clicking update, resolve, or close incident. Any...
I have an Import set via which I am trying to import the data into the alm_asset table, where I need to check that the Model Category is one of Computer, Printers, and Monitors.So, for that, I have written the On Before script and checked if not one ...
I'm having an interesting issue that I've never experienced before. When scheduling coverage for someone, it always adds another user along with him. Has anyone seen this before or have any ideas why it could be happening? Been researching the iss...
Hello,I have a requirement to order values on the VDI Pool name variable make application Windows 11(Win 11) appear at the top of the list. I have tried multiple ways to do this but nothing works. I am using the order field on a custom table and ...
Hi All, I'm looking for any training documents (Not Videos) for End user and Fulfillers.Please share if there is anything.It would be really helpful to me. Thank you in Advance.
Hi All , I have a requirement where in my below script , I am passing two sys_id's in the encoded query .. I want to store that sys_id in the property and call that property inside the encoded query in the similar manner. How can I implement this wi...
Hello All,We have one email ID (for eg : abc@xyz.com) provided by our client, when we send email to that email ID , it gets receive in office 365. But it doesn't redirect to our ServiceNow instance.Any help would be appreciated .Thank you!
Hi all, Is there a way to add discuss button for sidebar communication to Service Operations Workplace? Unfortunately the following documentation does not answer the question because in SOW Actions are no Task actions available. https://docs.servicen...
I had a requirement to restrict all the Incidents from the members of "Group A" except the incidents assigned to "Group A".I had written a query business rule and the rule is working without any issues. But now the issue is if the user from the "Gro...
Hi. Sorry - a beginners question. In order to introduce a Business Rule to prevent closure of a RITM if there are outstanding Approval Requests, we need our ITIL agents (role = itil) to be able to set the State of an Approval Request to "No Longer R...
Hi Folks, on the Employee Portal, users get an option to "Enable Analytics", under their profile. I've searched the community as well as SN Docs, and I am coming up short of an answer. What does enabling "Analytics" do for the end user? Thanks in ad...
How to set show only active RITM records in assessment metric questions - fliter condition or reference qualifier
Hello Is there a way we can remove the 'instances' button from the top right corner of the homepage. You can already change instances form the settings, and we only have one instance that majority of people can access so it seems confusing being at t...
We have a requirement copy Incident we have OOB UI action when we have copied the same function and use this as a button It is not working at all , can some one please guide me how do i fix this ?
