Enable badge check-in notification in badge integration walkup experience
hi i see the option but there is no documentation on how this function. Any one have any idea how this works ?
Forum Posts
Resolved! use of correlation id and correlation disaply
use of correlation id and correlation display ?
Date/Time Change Exclusions Business Rule
I have a requirement for the Enterprise: Essentially, we have new Change Management guidelines that say that users cannot submit requests during business hours. Normally, we'd just black out the business hours and be done with it, but there is a requ...
Resolved! Create a new entry in a customer table from a catalog items
Hi. I'm trying to create a new entry in a custom table from the value in a catalog item. My table name is 'u_cmdb_ci_whitelisted_url' the field name I want to populate on the is 'name'The field in my variables is called 'external_party_organisation_u...
BEST Practice to follow for Incidents and REQ/CATALOG TASKS for contact_type field.
Hello Experts,My Team is looking to configure Service Channel (contact_type) field on the Service Catalog Request. Is it a good practice to configure?Scenario: Currently, I've an incident where Service Channel (contact_type) field is configured for S...
Retrieve Multirow variable set values from a closed RITM
Hi All, I have built a new table(Service Desk Case) which is extended from task table and have created a record producer on it.So, on the record producer, there is a field called closed cases which shows only closed cases in a drop-down, on selection...
Incidents Vs Catalogs for contact_type field configuration
Hello Experts,My Team is looking to configure Service Channel (contact_type) field on the Service Catalog Request. Is it a good practice to configure?Scenario: Currently, I've an incident where Service Channel (contact_type) field is configured for S...
Problem Management - Best Practices in Capturing Metrics of "non-Problems"
SN Experts, I'm working to build out the Problem Management process within my organization (UTAH), and I can't help but notice that the way I capture metrics on issues that "aren't problem management candidates" may in fact not be the best practice, ...
Make Assignment read only based on the form selected
Hi Want to make the Assignment group read only when a catalog item selected and for admin it should be editable can anyone help me with this
Updating 40K records Comments on sysapproval_approver table using background script
Hi , When I try updating comments on 10k records using a query with a set limit on the sysapproval_approver table, it's taking more than 5 minutes.Can anyone suggest a way to update 40k records within 5 minutes?"We are disabling few notifications and...
What is the location of "Add Selected" button of Add Affected Configuration Items pop - up
Good morning, All!I am trying to find where the "Add Selected" button of the Add Affected Configuration Items pop - up in Change Request is located:I found that my DEV instance comes with two default UI Actions called "Add Selected". Yet, non of them...
Does deleting record also delete emails related to it??
I am sending the notification which is configured on location table if name is modified or the current location is deleted send the notification by event fire in which the notification includes the records of User Profile who are having this locatio...
How to modify the url address which is referring by {URI_REF}??
On Request table notification we are using {URI_REF} to pop up link with display name as request number and if the user clicks on it it is navigating to Old URL which is starts with xdev.service-now.com but now the instance will starts with zdev.se...
Hide custom buttons based on the current login user location
Hi All , Can anyone help me these four custom buttons should be visible based on the current login user. For example : only netherland is able to see these buttons in the portal side other than that no one can see these customs buttons :<button cla...
Advanced work assignment
Hello,We have a requirement for advanced work assignment. We need to assign an incident to a user who is nearest to the caller's location. The caller's location is populated in the incident form’s location field. After selecting the service offering,...