Hello Team,Can anyone help me find the link to the ITSM Process Guide for Incident Management, Problem Management, Change Management, and Request Management? Thanks, Sunny
Hi Team,I have created one decision table where I have given input as a "country", "location", and "employee type" and I have set in results "type" as home or office according to all 3 inputs. Now I have to call the decision table from the script inc...
Hi, I have created the one catalog item and that catalog item need to submit the system automatically on daily for every 5 mins. I have written the below Scheduled job script and it's working as expected when i click on Execute Now UI action button ...
Hi,In CSM Portal, we have used "Service Portal Default Search Application" as search application AND "Service Portal Search" as "Search Results Configuration". When Searching with keywords in portal (Homepage Search) , It showing the number is not r...
Hi All,I have a requirement that involves creating a new quick message on the sc_task table. The quick message has been created, but for the recipient, I need to copy the user address selected in the list collector variable of the item to the 'To' fi...
I have a request from management to grant whoever is on the watchlist access to see the RITM they are listed. I was able to get the ACL to work a little, but it's not pulling in all fields. The attach screenshot is all I can see when I do a user im...
While trying to make some reports for reference and to be emailed monthly to management for reporting I ran into a problem. I think I must be overlooking something within the report as to how I should be doing this as the limitation seems for to sm...
I've been doing some research on setting the placeholder text in the comments and work notes on the incident table. I've tried the following client script: function onLoad() { var eta= g_form.getControl('work_notes'); eta.placeholder = "Internal IT w...
Hi all.When approving change management, the status of the approval is "Cancelled".When is this used?And what is the difference between this and "Rejected"?
Hello community members, I came across support article which talks about "Client-side code should not use DOM manipulation technique" in the resolution it is mentioned lookout for GlideForm api or other methods to fix this. So in documentation i fou...
Hello, I have seen a few questions about label truncation on reports. From those questions, we have fixed this by disabling certain sys_properties (glide.chart.truncate.data_labels & glide.ngbsm.truncate_long_labels) but even with this tested and wo...
Hi, allPlease tell me which of the following is correct regarding the operation of status after creating a problem from an incident.(1) Problem: Resolved → Incident: Resolved(2) Failure: Closed → Incident: ResolvedIf both are operationally correct, p...
Hi All, I have created a catalog item to Retire the CIsUser can multiselect the CI (field - Select CIs(List collector- cmdb_ci table)).When user select the CI/CIs then it will ask for approval and then the operational status of the selected CIs will ...
How to import functional ID into particular servicedesk
Hi All, I have created a catalog item where there is a field - Select CIs(List collector- cmdb_ci table).When user select the CI/CIs then it will ask for approval and then the operational status of the selected CIs will set as Retired. I created a Fl...
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