Hi,I've 4 variable sets and many variables in those variable sets. All the variables are be shown/hidden/mandatory depending upon the selection criteria.How I can clear all the values on the catalog form, when I change my selection from one to anothe...
Hi Guys, I have setup a schedule job runs each day and filter all the changes passed the planned end date didnt get close off then trigger an event called change.pass.end.date then triggers the notification to the change owners. but the problem i hav...
Hi, I'm trying to configure an on-call schedule for a team which work on a 3 week rotation. Each week has a primary and secondary on-call person. The weekly cycle should change at 08:00 AM every Monday and the pattern looks something like below. Wee...
Hi everyone,How can I pass the attachment from my REQ to my RITM, via flow designer?I don't know if I need to create an action and what need to be in it...Can anyone help?Thank you, Beatriz.
I have created a solution to pass session data from an Interaction in Workspace to a Catalog Item opened in new tab. However the Clear Session Data is not working as expected. It is holding onto the previous interaction's data when you use the UI Ac...
Hi,I have mentioned sample data as shown below image. I want to impliment in Virtual agent.Here they given questions and answers data and two different topics like General questions and Related questions so how to impliment in Vitual agent csm portal...
Hi All, We have a domain separated instance. In global domain, modal is working as expected, but when simulating it again in child domain, nothing happens when I click the Resolve button. Any clue on where this issue is potentially happening would be...
Hello,I am getting the following error - "Service Interruption: This instance is unavailable", I already restarted my device, and tried other web browsers but still having the same issuePDI - https://dev266937.service-now.com/
@Ankur Bawiskar @Dr Atul G- LNG @Ravi Gaurav @Mark Roethof @Allen Andreas If i set the value of a field to visible using acl.and i set the same field to read only using client script or ui policy , what will execute on it?
IT Service Management (ITSM) Implementation Simulator (San Diego) Do I need to complete the IT Service Management (ITSM) Implementation Simulator (San Diego) to obtain the ITSM Voucher?
Hi team,Kindly let us know if any issue with dev instance , i have made few customizations but its showing offline since last 7 days. Now it showing "Hmmm… can't reach this pageIt looks like the webpage at https://dev66134.service-now.com/session_ti...
I am currently evaluating the difference between licenses. Right now, I assign the ITIL to fulfillers but we are looking into moving to the unlimited user license. I have been unable to find any documents that explain the UU license so I came here to...
Just curious......might have a situation come up where we might need to create potentially hundreds of tasks in a Change. Is there a limit?
How to know the count of incidents in each priority i.e., in priority - 1 or 2 or 3 or 4 or 5 separately by using background script.
I have used auto populate the employee location based upon the requested for filed but it is not working on the RITM and SCTASK level as it shows no data on those fields but it's working on the service portal what is the cause of this