To achieve this We have to write condition in MajorIncidentTriggerRule script include which is extended by MajorIncidentTriggerRuleSNC OOB. Can anyone please let me know that how to give the condition for if not P1 and P2 return False ?
Hi all,My CAB meeting is on Wednesday. I want to add a filter to add all change requests moved to Assess before Monday night. Is it possible to put this filter? If so, what is the field I should use? Thank you.
getting below error in the incident form i have written on change client script, script is working fine but getting below error in the incident form the script is related to converting the phone number after user entered it will automatically convert...
I'm attempting to restrict the visibility of a catalog item with a user criteria script. I've followed the example given in this question Solved: How to restrict catalog item for user country - ServiceNow Community However the presence of the script ...
Hi All, I have below requirement.Copy worknotes from IncidentTask to Incident.I have write BR for this but BR is not working please let me know what is issue in my BR. (BR is on After Insert and Update)(function executeRule(current, previous /*null w...
Good afternoon, My business is requiring a general/catch all SLA be added to requested item sc_tasks that generate without a task SLA. Would it be best to add the SLA to those missing tasks via a Fix Script or Business Rule? -Landen
Hi folks, I'm looking to have a stop condition on an SLA based on the actual comment to the requester. It is my understanding (although please correct me if I'm wrong) that the default stop state for First Contact Resolution is when the request is as...
I copied an order guide and made some changes to it. However, when I submit a request, the issue arises where the 'requested for' and 'opened for' fields display the same person, even though I selected correctly during submission. The original order ...
In a catalog item create a 'Mobile Number' variable this variable will only contain 14 digits and can not contain any space.
Hey guys, what's up ? First time here. Im new in the SN world and need a lil bit of assist. Im trying to configure one service catalog item, with conditional SLA task .Let me try to explain:If in the request item , the caller choose option A, sta...
Is it possible to change the question value based on condition? For example, we've a catalog item wherein multiple variables available like:-service provider(multiple choice[a,b,c,d]).-request type(multiple choice--[x,y]).-account number(single line ...
How to set your's team work as default on SOW landing page.
I want to be able to create knowledge from Change. I exposed the Knowledge field but on closure of change dont see knowledge article created even the knowledge checkbox is checked. Is there anything else that needs to be set up.Thanks in advance
Hi All, I created a UI action , when we click on it it opens a dialog box which shows list of records based on query filter.When list is not empty, then other two UI actions "X" and "Y" are visible at the bottom of that popupbut when list is empty or...
