Survey report for Interaction table
Hi Team , I am trying pull a survey report for Incident , Interaction , RITM , I see assignment group data for Incident and RITM's but not for Interactions , Cloud you please guide me
Forum Posts
Resolved! how can i have a button on the incident form to open a box to request for inputs for the ui actions?
how can i have a button on the incident form to open a box to request for inputs for the ui actions? like requesting for firstname and last name for another ui action form which triggers a rest message ?
Resolved! Need to unlock URL field on catalog form
I have a requirement to unlock the URL field on form load in portal. I tried using https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815270. But click function is throwing Javascript console error. I need this requirement only f...
Need to use custom date filters in script include for reporting
Hi Team, I have requirement to pull a report on Financial year basis. (Ex April 1 2023 to March 31 2024)Not able to use between operator I tried to use copy query from Incident table giving input as created between 10 june to 13 june and copied query...
Data is not visible when click on visualization on widget on workspace
Hello Community!I have created one widget for interaction table on service operation workspaceBut when we click on visualization section , records are not displayed This is handled by one client script/** * @Param {params} params * @Param {api} param...
Resolved! Reporting on Tag usage
Hi, We are embarking on wider use of tagging incidents so that we can track trends, this is very helpful for at a glance dashboards. However its difficult to gage who is participating in this. Are their any options for checking either 1) Who in our...
Reading JSON Payload
Hi Team, We are performing an integration between Nexthink and ServiceNow. The below is the payload we are getting from Nexthink. {"queryId": "#devices_with_frustating_user_experience","executedQuery": "devices| include dex.scores during past 24h| co...
Out of Office Automatic replies are not receiving by service now instance
Hi Everyone, I am facing an issue with the Out of Office Automatic Replies not being received by the servicenow Instance. We have a requirement to send out an follow up email to the approver if the approver is out of office. because of this issue we ...
Resolved! Mapping RITM Variable Formatter to Incident on Create UI Action
I'm working on a Request Item (RITM) form. I have a UI action button that creates a new incident from RITM. I want all the variables captured in the RITM form to automatically populate the corresponding variables in the new incident form (all the que...
Approvals flow in rm_enhancement table
Hi, I have created a catalog item using record producer. Once the request is submitted , it should go for 4 level approvals. 1. Once the 1 st level approver approves the request then it should go for 2 nd level approval2. Once the second level appro...
Resolved! How to ensure that the incident state is always 'New' when it is created via UI?
Dear Experts, Greetings for the day, We have a requirement where we have to restrict incidents to always start with the 'New' state while creating via UI.We have implemented the following BR, but when an incident is assigned during creation, it alwa...
Custom Widget not display on workspace
Hello CommunityI have created one Varient and sub page for custom widget It display for sometime but now it not display on workspacePlease help
Greeting page is not visible on service operation workspace
Hello Community,When I was modifying other componenet , what happens don't know , but now Greeting page is not visible on workspaceHow I reset it backPlease help!It is present in ui builder
Approve approval only by one member of group instead of manager
I have workflow in that manager can approve the approval , but I have requirement , approval goes to the security group members only not to managerPlease help!
"JS Includes" Tab missing.
Hello and Good Morning, trying to configure default portal to use ESC instead of SP.. one of the suggested steps is to update the "Automatic Portal Redirection upon ESS user's login"where it needs to create a new JS under the "JS Includes" tab. Howev...
