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Resolved! Create custom filter on Dashboard for team to see all their tickets

Hi All,  I would like to create a custom, filtered view on the dashboard that the whole team can view.   Current OOB environment.   Below, I received this from another partnered instance as a reference. It displays the following: Logged: All logged t...

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dmarinos by Tera Expert
  • 2626 Views
  • 4 replies
  • 1 helpfuls

Reference field is not displaying the value

Hello,In the RITM, we have 2 reference fields called "Requested for" (derived from Request) and "Opened by"(derived from Task).When we set their values via workflow(Scriptable Order Guide) script:var parameters = {"opened_by": current.variables.manag...

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Community Alums by Community Alums  
  • 923 Views
  • 4 replies
  • 0 helpfuls

regex to validate 'ABCD_EFG_HI_123'

 Hi All, Can someone please help with the below regex to validate 'ABCD_EFG_HI_123' var patt = new RegExp("^[A-Z]{4}_[A-Z]{3}_[A-Z]{2}_d{3}$"); Thanks in advance!

Ankita9793 by Tera Contributor
  • 660 Views
  • 3 replies
  • 3 helpfuls

Why notification preference is coming in center of notification

Hi all,I am working on the notification where I am calling the email script which generates the table and prints the rows which contains data of imported rows via transform map.Everything is working fine but the Notification Preference link which sho...

Atik by Tera Contributor
  • 731 Views
  • 2 replies
  • 2 helpfuls

Oauth integration : Create an oauth API for external clients

Hi All,  We have to share oauth 2.O info to clients to integrate with servicenow along with client and client secret they were also asking for username and password, but when I try to create new it auto generates client id and client secret, but here...

Vamshi_ch123 by Tera Contributor
  • 2951 Views
  • 2 replies
  • 0 helpfuls

How to find the dates are in between holidays date

We have holiday schedules and trying to book the appointment from Catalog item. I would like to display message if user is selecting start or end date between or on the holiday dates. When i try to get the date values and I'm getting it in below form...

Anthony78 by Kilo Sage
  • 947 Views
  • 3 replies
  • 0 helpfuls

Add Assignment Group Manager to Approval WorkFlow

I want the retirement of a Standard Change Template to be approved by the Assignment Group Manager, but when I submit a retirement request, it is already passed the Assignment Group Manager Approval stage. What am I missing here?  

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lonesoac01 by Giga Guru
  • 717 Views
  • 5 replies
  • 1 helpfuls