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Reference Field Requirement

Hi, Need help for the below requirement.  We have a two reference fields called Difference and Business Application Name. when user selects the test01 record in the Difference reference field. Then the Business Application Name reference field should...

Khalid9030 by Tera Contributor
  • 212 Views
  • 5 replies
  • 0 helpfuls

Request elements section is not coming for child RITMs

Hi All, We are working on one of the requirement where request is submitted, it will create one parent RITM and for the parent RITM we will have child RITMs. This is working fine, however the request elements section is coming up for the parent RITM ...

Revathi12 by Tera Contributor
  • 164 Views
  • 3 replies
  • 0 helpfuls

Resolved! Synchronization between Parent and Child incident fields

The parent and the child incidents are synchronized such that the state of a child incident changes depending on the state of the parent incident. Here I got the requirement to make synchronization of some fields between Parent and child incident.. F...

Resolved! How to check a value is included in array or not.

am getting 'return JSON.stringify(CIs)' value as ["CI1","CI2","CI3","CI14"] form script include, I need to check the selected ci (eg:- CI1) on the form is part of this return value or not.if yes need to give an alertcan i know how to achieve this. Am...

roshini1 by Kilo Guru
  • 11131 Views
  • 3 replies
  • 5 helpfuls

Resolved! Catalog Tasks are getting creted but not showing in related list of RITM

Hello,I have majorly worked on the workflow and am new to the Flow designer, Actually requirement is once a catalog item is requested first it should go to the approval and later it should create 2 tasks at a time and once close complete then it shou...

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Atik by Tera Contributor
  • 477 Views
  • 3 replies
  • 2 helpfuls

Create report duplicate records?

Do I need to find duplicate records of cabs?We have six cabsCAB-1, CAB-2, CAB-3,CAB-4,CAB-5,CAB-6A change request record goes above any one cab and the same change goes to CAB-7, I don't want those records, I just want to find duplicate records of th...

Shashi K by Tera Contributor
  • 931 Views
  • 2 replies
  • 0 helpfuls

Past date limitation

I have a date variable on a catalog item form. User will manually select the date.I have to set limitation on past date.Can anyone please help me out.Thanks in advance.

abhisek by Tera Contributor
  • 545 Views
  • 17 replies
  • 0 helpfuls

Copy Work Notes from Task --> RITM and Vice Versa

Hello Guys,  I am looking for a  robust solution solution for the following requirement. REQ0001----RITM001 --------TASK0001 --------TASK0002 --------TASK0003 --------TASK0004 ----RITM002 --------TASK0005 --------TASK0006 --------TASK0007 --------TAS...

Workflow join is always setting to close incomplete only

Hi All,I am having a workflow with 3 catalog tasks where all tasks are pointing to Join branch on 'close complete'.Also I am having 6 run script activities, all are pointing to same join branch.Either the tasks or the run scripts are not the mandator...

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Renu9 by Tera Contributor
  • 382 Views
  • 2 replies
  • 0 helpfuls