Unable to add evt_mgmt_user role to itil role
are there certain roles that you cannot add to the itil role. Im trying to add the evt_mgmt_user role to the contains section of the itil role. Its not allowing me to do.
Forum Posts
Script to replace inactive user and watchlist.
Hi All,I am trying to write a business rule on user table, suppose if the user becomes inactive then reassign all his change requests which he requested to his manager and if the inactive user is in the watchlist as well then replace him with his man...
I want to create a metrics when sate is changes from complete to in progress
Hi All, I will have to capture the metrics when state changes from complete to in progress. I can see the OOB script on incident table state field value. I want to capture when state is changes from complete to in progress. I think I need to get acce...
why array printing one number multiple times instead of printing every record number under query??
var abc = [];var gr = new GlideRecord('incident');gr.addEncodedQuery('caller_id=77ad8176731313005754660c4cf6a7de');gr.query();while(gr.next()){abc.push(gr.number);}gs.print(abc);can anyone give me explanation in laymen terms??
Cloning widget from scoped app to global not working
Hi All,i have a widget in variable set in one catalog item in scoped appi want to use the same widget in my other catalog item which is in global. But i dont want to use other variables in variable setso i tried cloning the widget and a macro along w...
Can't see KB article text from mobile devices
We are currently on Utah and have a strange issue with KB articles. When you access our Service Portal from a mobile device and view a KB article, only the images show up (no text) unless you check "Desktop site" in your phone or tablet's settings. ...
Sending out wrong events for Emergency change Request
Hi All , I have written the below script to trigger different sorts of event for approval based on different conditions , so in the below script for emergency change request approvals it should trigger event approval.inserted but it is triggering eve...
Edit Run by and Run Date and Time in PDF
Hi All,When we generate a PDF or export record as PDF, the PDF has "Run by" and "Run Date and Time" in header. Can we rename "Run by" to "User" and "Run Date and Time" to "Timestamp"? if yes, how can we achieve? Thanks!
Format of the numbers of the report exported to PDF
Good day everyone! I have a report that when exported to PDF shows the report numbers in bold, I would like to change the format of those numbers. It's possible?I attach an example of how it is being exported. Thank you.
User unable to show Incidents
we recently upgrade to Washington DC and one of our Help Desk folks is getting this error message when trying to search for an incident on list view. Error MessagePart of the query on incident has been ignored because of read security rules on incide...
Need help with attachment carry-over from one RITM to another
Hello all, I have a request form that has attachment(s) that is/are required. At some point, when the RITM closes it automatically opens a new RITM. I have a requirement to copy any/all attachment(s) from the closed RITM into the new RITM. Thank yo...
How to see approved change requests in CAB Workbench?
Hi Team, I want show already approved change requests in CAB Workbench. is it possible? if yes can someone help on this? Thanks,Gan
Canceling a ServiceNow Request
Hi all, If I want to cancel a ServiceNow request, as a requester I want to choose the Request state as "Closed Cancelled". When this is selected, I want the state on the RITM and the SCTask to change to Closed Skipped. Can you let me know how this ca...
Interactive filter on additional assignee list
Is it possible to create an interactive filter for a report like this?When I try to create the filter, Additional assignee can't be selected.
Convert Change Request to Story
Hello all How can I specify in a UI action that the attachments from a change request are copied and pasted into a story? I already have the UI action to convert the change to a story but the attachments are not yet included. Thanks for Help
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