I am trying to create a scripted enhancement in ServiceNow to Auto-Close Knowledge Feedback Tasks (KFTs) after 5 Days in "Resolved" State Script I have generated thus far: var kft = new GlideRecord('kb_feedback_task');kft.addEncodedQuery('state=4');k...
There is a problem for only one incidentwhen we have to select caller from caller field , every time count is changed for caller list Please help!
We are doing a demo today with Axonius for a CMDB integration tool.I need assistance with setting up the service account with all of the permissions.
Hi All, Please help me with the following requirement of password reset:1.User doesn’t have access to phone for authenticator code, forgets answers to security questions and tries to reset the password.2.User password shared to his/her manager via em...
Hi, I have two questions:1) Is it possible to track the users who read a KB article? (not anonymized but specific names)?2) Trying to also figure out if there is any workflow that pushes an article to a group of people to be read.
Just a simple question really.. we have a call table, and there is an option to create an incident from the call. We have a business rule that creates the incident and puts the number in one of the fields of the call. I believe the code is in this b...
Hi , I need to send notification dynamically based on the 2 Group name variables(Group1 and Group2) from the catalog form. Who will receieve should be dynamic based on the those 2 groups from the form. How can I acheive this ?
Hi everyone,I have the following UI Action: I am printing the current number of the HR Case on the condition.After refreshing the form of the HR Case, the value that the condition brings is the following: But this is my HR Case: However, the HR Case ...
Hi, I have this requirement to display approvers in the Service Portal using Flow Designer (example in the image below), but I can't find anything about it, just using Workflow. Is it possible to do this using Flow?
Hello, I have the requirement for translating the group names to the languages available in the instance. We found that there are 2 ways to achieve this goal: 1- Change the type of the "Name" OOB field from String to Translated Text and add records f...
Hi everyone!I have a script include that I want to call on the condition of my UI action.The script is the following:var HRCaseChecker = Class.create(); HRCaseChecker.prototype = Object.extendsObject(global.AbstractAjaxProcessor, { initialize: funct...
How to modify view of "My list" in service operations workspace to show exactly same as how it look like in "list" view.Issue: I have added "All" menu of change request in "My list" and when I select New button, instead of showing all change types it...
i have a filed called business unit, which have options in a hirarchial manner. example, under Enrollment there are a b and c child options are there. I want to make a report where if the condition given as 'Business unit is Enrollment' then all the ...
Hi Team,In incident form I have created one button called Email when ever user clicks on that button email window will pop up in that email window I want to add CC as caller id. and TO as Abletuter's id. kindly let me know how to do it. and it is pos...
Hi, I have been asked to create a new Choices field on the Account from and know how to do this. However, I have also been asked if this can be shown on the Incident form and potentially Change form as a read only field and this is where I don't have...
