We are currently on Utah and have a strange issue with KB articles. When you access our Service Portal from a mobile device and view a KB article, only the images show up (no text) unless you check "Desktop site" in your phone or tablet's settings. ...
Hi All , I have written the below script to trigger different sorts of event for approval based on different conditions , so in the below script for emergency change request approvals it should trigger event approval.inserted but it is triggering eve...
Hi All,When we generate a PDF or export record as PDF, the PDF has "Run by" and "Run Date and Time" in header. Can we rename "Run by" to "User" and "Run Date and Time" to "Timestamp"? if yes, how can we achieve? Thanks!
Good day everyone! I have a report that when exported to PDF shows the report numbers in bold, I would like to change the format of those numbers. It's possible?I attach an example of how it is being exported. Thank you.
we recently upgrade to Washington DC and one of our Help Desk folks is getting this error message when trying to search for an incident on list view. Error MessagePart of the query on incident has been ignored because of read security rules on incide...
Hello all, I have a request form that has attachment(s) that is/are required. At some point, when the RITM closes it automatically opens a new RITM. I have a requirement to copy any/all attachment(s) from the closed RITM into the new RITM. Thank yo...
Hi Team, I want show already approved change requests in CAB Workbench. is it possible? if yes can someone help on this? Thanks,Gan
Hi all, If I want to cancel a ServiceNow request, as a requester I want to choose the Request state as "Closed Cancelled". When this is selected, I want the state on the RITM and the SCTask to change to Closed Skipped. Can you let me know how this ca...
Is it possible to create an interactive filter for a report like this?When I try to create the filter, Additional assignee can't be selected.
Hello all How can I specify in a UI action that the attachments from a change request are copied and pasted into a story? I already have the UI action to convert the change to a story but the attachments are not yet included. Thanks for Help
I cannot seem to find any supporting documentation that tells me how the Escalation settings are triggered for problem records. There appears to be a field available within the problem form for Escalation with Normal, Moderate, High, Overdue for opti...
I have created a notification and event on (sys_import_set_run) table. for calling in schedule job scriptNotification : SFX Data load (Pic1)Event : sfx_dataload (pic2)here I need to call the notification & event in my schedule job script. But existin...
I have a requirement in service portal widgetBelow is my client side code api.controller = function($rootScope, $scope, $location) { var c = this; c.pageredirected = function() { c.data.action = true; c.server.update().then(...
Hii all, please help me to achieve below requirement... A cancel tab will appear for Change requester and the Change Managerwith which they can cancel a task only until the planned start timeis not reached. Cancelled Notification will be sent out to ...
Hi All, I am not able to submit an catalog request from service portal view, getting the attached error and it is preventing from submission. I am able to submit the same in platform view. Any help would be appreciated!
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