Multi Row Variable Set Reporting
I have a new form that users two MVRS fields that each contain 5 questions.How can I pull the value from the MVRS in a report?
Forum Posts
How to create a report for Rescheduled Changes?
Hi ,I want create a report for Number of changes Rescheduled?Thanks in advance
Setting 'setSectionDisplay' function to 'true' is not showing the particular section's fields.
Hi, I am using an onLoad client script and here I'm setting the setSectionDisplay() to true. On Service Portal when I reload the page, the fields under that section are not being displayed and only the section heading is present.Note that the fields...
Can't be able to select the custom notification created on sysapprover_approval in Flow Designer
Hi, I have created a Flow Designer for a Service Catalog and in that I have created a Send Notification activity. I have also created notifications on sysapproval_approver table to approve or reject the RITM. But I am not able to select the notificat...
Issue with Oder Guide submission by BR servicenow
Hi,Configurations -We are creating an order guide for user onboarding and submitting it when the user gets inserted in the SN by the business rule.Under the Order Guide, I am using multiple Catalog item1. Onboard a User2. Order a new device.3. Office...
Is it possible to bypass the approval process for contracts?
I'm wondering if there is a relatively simple way to have the Submit for Review button to bypass sending the approval notification and the approval process and go directly to the Active state. I'm confused as to what's controlling the actions after c...
How to get the value from RITM table insted of TASK table using email script.
Hi @Ankur Bawiskar I have a existing email Script where i need to get the value of "Description" and "Requested for" field from RITM table for that purpose i have written a script. var targetObj; if (current.getTableName() == "sysapproval_approve...
Create a report for average time?
How to create a report for Average time from New to AssessTable: Change request
How set a dependent checkbox variable mandatory which is dependent on another checkbox
Hi, I have a requirement When I select a "requested for/by" as "someone else " checkbox . 4 checkboxes are present in "Please choose the environment" 1. PRD2.DEV3.PRE4.SITAs mentioned in below screenshot.When I select PRD, 3 checkboxes should be v...
How do you manage user account where the user has had a name change?
I am hoping to understand the best way to manage user accounts when the user has had a name change. In our organisation users are created in Azure/Entra and synced through to ServiceNow. This was set up by our support vendor at implementation many y...
Reference Field Requirement
Hi, Need help for the below requirement. We have a two reference fields called Difference and Business Application Name. when user selects the test01 record in the Difference reference field. Then the Business Application Name reference field should...
Request elements section is not coming for child RITMs
Hi All, We are working on one of the requirement where request is submitted, it will create one parent RITM and for the parent RITM we will have child RITMs. This is working fine, however the request elements section is coming up for the parent RITM ...
Resolved! Synchronization between Parent and Child incident fields
The parent and the child incidents are synchronized such that the state of a child incident changes depending on the state of the parent incident. Here I got the requirement to make synchronization of some fields between Parent and child incident.. F...
UI Builder Dates Field ITSM Service Now
I have created 2 fields on a scoped app table form of type "date". 1)Order Start Date 2)FSA Start Date These two dates are part of a view , used in UI builder as part of Form Component. Where I have given a button to Save these dates into target tabl...
Resolved! How to check a value is included in array or not.
am getting 'return JSON.stringify(CIs)' value as ["CI1","CI2","CI3","CI14"] form script include, I need to check the selected ci (eg:- CI1) on the form is part of this return value or not.if yes need to give an alertcan i know how to achieve this. Am...
