On the SCTASK form I added additional comments (customer viewable) and I can check the work notes box if I don't want it viewable to the customer. When I made an update in the additional comments field on the SCTASK for I am not seeing the comment o...
Hi ServiceNow Community Developers, Would you guys please advise if there is a way to hide the preview info that appears below the list collector when one clicks on one of the values on the Available column of a list collector variable. Basically I w...
I have multiple scenarios where I need to display a report of all members currently on Call within each on-call group. I have looked up most of the On-Call tables and couldn't find any table that holds this information. I know there is an "On-Call C...
Hello, I have a requirement to configure Approve and Reject button in an email notification for Change. What is the best process to have this configured on the email notification instead of having a text for approve/reject? Thanks for your help.
Hi,Greetings for the day!I have a record producer looking like below on portal. There is a 'Subject' which is coming from a widget and the below 2 are variables. When a record is submitted incident is created with short description as entered 'Refere...
Hi Team,We have a requirement to close bulk incidents through background script. Script:-var gr = new GlideRecord('incident');gr.addQuery('your_criteria_field', 'your_criteria_value');gr.query(); while (gr.next()) { gr.setValue('incident_state', '...
What is the difference between Assignment Data Lookup and Assignment Rules? I have created Rule and Data Lookup both for same category "Hardware". But it's conflicting with each other and I wan to know why it is conflicting? 1) Created Data Lookup: ...
Hello friends, I am working on an attribute. When we change value of a field "life_cycle" the value of another field "assigned_to" is getting cleared.The table has 100+ business rules and 7 flows configured on it.How to identify what is updating the ...
Hi Greetings!We have a customized portal and when I go to Service portal and open my requests tab. In the already raised request form the attachment paper clip icon is not visible on portal, please help with this fix.Thanks
Hi All I am trying to establish a database view on incident and question answer table that connects the incident table with the template questions table.Tables=Question Answers and IncidentConnect Template Answer to Incident However i want all where...
I am working on a record producer and was trying to use the lookup select box to autopopulate the caller's emp# field on the form. for some reason i only get the sysid show up. the field on the user table is a string field. . Any tips on getting this...
Hi All,I have below requirement..in incident form there is one field string called Sold Party name in witch user add different value for ex abc, xyz now I want that based on that field value email goes to particular user. please let me know how to do...
What is Update Set and how to navigate it ?
Dear @Chuck Tomasi, @Sandeep Rajput, @AshishKM, We have a situation where customer is asking for below requirement. "Currently, we do not get notified in ServiceNow platform itself when receiving notifications/mails. All notifications be sent through...
Hello All, In the below link on the Reference Qualifier attribute is mentioned as "readonly_clickthrough=true" what does it indicates. url when we click on "Knowledge Base" Reference Qualifier icon it filter active KB's but in my Company instance it ...