ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to get GMT value of a dates?

From the below script i am trying to get the overlap dates of a scheduleIt is providing me the display values of the schedule date fields, Display value not getting adjusted according to user timezone. var ss = new GlideRecord('cmn_schedule_span'); s...

surya76 by Tera Contributor
  • 1324 Views
  • 3 replies
  • 0 helpfuls

Standard Ticket Action Widget in Custom Application

Hi,   We're looking to utilise the Standard Ticket Actions widget on our custom application to replicate the ability in OOTB Incident Management to re-open cases.   I've cloned the widget and amended references to tables etc to the custom application...

Kev9 by Kilo Sage
  • 1771 Views
  • 3 replies
  • 1 helpfuls

On-Call Table to View Current On-Call Members of a Group(s)

I have multiple scenarios where I need to display a report of all members currently on Call within each on-call group. I have looked up most of the On-Call tables and couldn't find any table that holds this information.  I know there is an "On-Call C...

jordangeorg by Tera Contributor
  • 2434 Views
  • 1 replies
  • 1 helpfuls

Approve/Reject Button in a Notification

Hello, I have a requirement to configure Approve and Reject button in an email notification for Change. What is the best process to have this configured on the email notification instead of having a text for approve/reject? Thanks for your help.

AP30 by Kilo Guru
  • 4182 Views
  • 10 replies
  • 4 helpfuls

How to stop SLA without removing setworkflow in BG script

Hi Team,We have a requirement to close bulk incidents through background script. Script:-var gr = new GlideRecord('incident');gr.addQuery('your_criteria_field', 'your_criteria_value');gr.query(); while (gr.next()) {    gr.setValue('incident_state', '...

thaduri sai by Tera Contributor
  • 1347 Views
  • 5 replies
  • 0 helpfuls

How to check what is updating the field value

Hello friends, I am working on an attribute. When we change value of a field "life_cycle" the value of another field "assigned_to" is getting cleared.The table has 100+ business rules and 7 flows configured on it.How to identify what is updating the ...

Asmita7 by Tera Expert
  • 1928 Views
  • 2 replies
  • 0 helpfuls

how to add email id based on string value.

Hi All,I have below requirement..in incident form there is one field string called Sold Party name in witch user add different value for ex abc, xyz now I want that based on that field value email goes to particular user. please let me know how to do...

jui by Tera Contributor
  • 1045 Views
  • 4 replies
  • 0 helpfuls

Resolved! Regarding Update Set

What is Update Set and how to navigate it ? 

Community Alums by Community Alums  
  • 4018 Views
  • 4 replies
  • 2 helpfuls