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Resolved! Show or Hide choices of field based on selection of another field choice

Hi Friends,I am trying to show/hide choice of request item type based on the choice selected for the another field Example:-In a requested item i had a field in a variable set which is choice type field and in that there are two options, if i select ...

KM10 by Tera Contributor
  • 2219 Views
  • 3 replies
  • 2 helpfuls

Resolved! Change & Release Management

Hi - I am new to ServiceNow and just learning the ropes.Wanted to understand if Change & Release management is used just for changes/releases for the various ServiceNow modules/applications or is it used for other applications in the company as well?...

mskumar by Tera Contributor
  • 1157 Views
  • 2 replies
  • 2 helpfuls

Resolved! The keyword to search the result in Service portal is not working.

Hi,   I have publish a knowledge article under a knowledge base with Can Read and have provided that it should be shown only in sp portal.I have logged in to that particular user who have access to that article, when I search with the keyword the res...

Nivedha G by Tera Contributor
  • 365 Views
  • 1 replies
  • 1 helpfuls

How to get value from Lookup select box variable in Flow Designer?

Hi All I have an issue cause I need to create catalog task with condition related to value from variable. This variable is a Lookup Select Box and when I want to get the value then I am only able to choose 'is' or 'is not' and only one value is visib...

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Kasia5 by Tera Contributor
  • 271 Views
  • 2 replies
  • 0 helpfuls

Show Assigned to field on Service Portal.

Hello Team, I have a requirement.The assigned to field should be added to the service portal view of all open tickets, and if this field is empty, it should be listed as 'Unassigned'Can anyone suggest how to achieve this requirement? 

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Follow up task from customer satisfaction survey result

Hello, We currently have a customer satisfaction survey set up for incidents. I have an objective to get a task to generate when a negative survey result has been received so that the manager of the assignment group the incident was assigned to can f...

Abbie4 by Tera Contributor
  • 1189 Views
  • 1 replies
  • 2 helpfuls

Copy attachments to the variable's value in a table

Hi Community, I want to copy attachments for variables value.  Attachment added on database_oat_certificate variable should copy this attachment to the servers added in server_name_s variable. Also, the attachments which are added on lot of variables...

List the tables contained in a workflow

Hi, I would like to know which tables a workflow contains. Can someone tell me how I can see which tables are associated with a specific workflow? Thanks

Riaz3 by Giga Expert
  • 1549 Views
  • 1 replies
  • 3 helpfuls

List Collector Restriction

Hi, Can someone please help me on the below script.Based on the what type of restoration do you need i need to restrict the select the server names variable(The type of the variable is List collector).EX: If the option is Full VM i can only select 5 ...

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nikhitha24 by Tera Guru
  • 201 Views
  • 2 replies
  • 0 helpfuls

Unable to open Incident page in Service portal

Hi Team, By mistake we have deleted the Incident page. And we have restored back but Incident page is not opening. When we have clicked on Incident number it is redirecting to home page it self. Can anyone help on this please. Screenshot attached for...

babbi by Tera Expert
  • 316 Views
  • 2 replies
  • 2 helpfuls