I would like to look up tags associated with a specific Incident record using a script.How can I achieve this? As far as I can tell there is no "Tag" column on Incident/Task table.When running a lookup and printing a result I only receive a blank val...
Hi,I have created a Universal Request List in a custom workspace for an application like below :But my problem is when I am impersonating with someone this list is not visible.I haven't created any audiences for this list category but still those peo...
Hi Community, How to add approval for each RITM created from flow designerbelow is my flow where i am creating RITM based on list collector variableif i add ask for approval in loop then it will wait for approval then second RITM will createWant to a...
Hello All, We are Monitoring the System Diagnostics, Transactions in daily bases. 1. What is the maximum duration of the JVM UP Time, like it shows in hours and in days so what it the ideal range of the JVM UP Time to make a note if it is greater tha...
Hello experts,I am facing a challenge with a simple read ACL. Not sure where I'm missing. Need to help you resolve my issue that I have explained below. For the table "sn_hr_core_case_cabin_crew", I have written 2 read ACL.ACL1: If the user has the b...
HI All ., I am stuck with some issue with Json formatting in the script .Kindly help me and let me know where am I doing mistake: // Add your code here var pool_members_curr = {}; var pool_members_ui = {}; var device = '10.33.120.205'; var pool...
Hello Team, After we installed HRSD module, we have new KB templates available in our instance. Could you please help me when should I use FAQ template, How to , what is and Standard. How differentiate the KB with these templates. Please help. Curre...
In an Ask for Approval action step, I want to add the approvers based on their roles i.e. only users who have role xyz should be the approvers of the record. The 'Ask for approval' action in the flow designer doesn't have the feature to add approvers...
Hello everyone, I am looking for a way, to create related lists within the Knowledge Article form, in order to have an overview of: 1) All Incidents, which have been attached to this specific Knowledge Article (by using the attachment function from I...
Hi ,I am facing this issue with Walkup Experience that when the User from different region (example - US) is trying to book an appointment to walkup Location in (Example - Europe). It is pulling the Appointment Schedule based on User Location and no...
We need a property to identify which roles and which group can delete the relationships.This should be used in the ACL. Assist me to how can I achieve this, In advance, Thanks!
Hi,While creating the ATF i can't see the Catalog item in the open a catalog item in SP step. Please help me out how can see that from the portal perspective. Thanks,
Hello,As per the client's requirement, I´d need to copy information from the incident description to additional comments when the Incident has been created. I created the BR on Insert. Could anyone advise me on how to proceed further with the scripti...
Hi All, I have a single line text field on a catalog form. I need to do some operations based on if there are leading or trailing spaces for the value entered in that field. The problem is when I am printing the value of the field with leading and tr...
I have a select box variable for example 'partner' in my catalog item, which is user details as question choices(text is the name and value is the email id).I have to send notification to the partner field value which was selected during raising the ...
