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Catalog item not showing in portal

I have created a Catalog item but it is not showing on the portal page and has given no user criteria. Can anyone help me on this.

GBS by • Tera Contributor
  • 890 Views
  • 8 replies
  • 0 helpfuls

How do you handle Inactive Users and Reactivations?

Hey Folks, I've got kind of a weird question, but most of you will probably find it interesting.   This is about Active / Inactive & Locked out users.So as you're probably aware, there is a Business Rule that prevents standard users from seeing deact...

condition for scheduled job is not working.

Hi,i have created a scheduled job for cmdb_ci_certificate table. The main objective is based on the valid to date i have to send notification to application PO and managed by group. In the certificate records based on the relationship server, the rel...

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Has anyone created a process to certify user reports or dashboards ?

Looking for ideas on report certification so we can verify reports are being created consistently across our user base. I know that the PA dashboard table has a certification component but these would be non- data analytic reports being shared out in...

Lisa29 by • Tera Contributor
  • 525 Views
  • 1 replies
  • 0 helpfuls

Shared Template Incident- Prevent from delete

Hi I have create templates for incidents and shared them. People that I shared them those template can delete them.I dont want that people can delete what I shared to them . How can I prevent delete template. Thank you.Regards

Sheh by • Tera Contributor
  • 633 Views
  • 5 replies
  • 1 helpfuls

Localization on Service Catalogs

Hello All,I have requested translation to one of the catalog item in spanish using localization by ServiceNow.How can I test this as for me catalog content still shows in English do I need to change the language in user table or how should I test as ...

himanshi24 by • Tera Expert
  • 711 Views
  • 4 replies
  • 0 helpfuls

If the caller of incident is a VIP user then Urgency should be set to High automatically and there should be an alert to the user creating an incident.

If the caller of incident is a VIP user then Urgency should be set to High automatically and there should be an alert to the user creating an incident. I wrote the below script for this but its not working . Please suggest  function onChange(control,...

Mishu by • Tera Expert
  • 2697 Views
  • 6 replies
  • 2 helpfuls

Resolved! Email notification with specific to date

Hi , I need to configure a notification based on contract table. The notification needs to be triggered when the end date of the contract is one week from the current date. I have configured a notification with scheduled script and event trigger, but...

Anirudh29 by • Tera Contributor
  • 629 Views
  • 3 replies
  • 0 helpfuls

Trying to update a bulk of 'Service' in the incident record

Hi Community, I'm attempting to update a bulk of records in the incident table. For more specific I want need to update 'Service' in the incident form.  In the incident table, there's a field named "service," which is a reference field referencing th...

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