ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! how related list respond to the click on values

Hi All, do we know how related list opens form specific to the column when we click on any of the value. For example , Approver list on Change form, when we click on Requested in the State column it opens sysapproval_approvers form. Similarly when we...

Resolved! SLA Scenario

Have You Work On SLA’s If Yes Then Suppose There Are 2 Users One From Japan And One From India Sla Trigger From The India Locations What’s The Time Shows For The Japanese Users? On The Basic Of Time zone How Can You Achieve It?

Ajai007 by Tera Contributor
  • 329 Views
  • 1 replies
  • 0 helpfuls

Service operations workspace investigate tab

Hi All,I am referring for SOW and I found the below link for it's feature. https://www.servicenow.com/community/service-operations-workspace/service-operations-workspace-release-updates/ta-p/2627328 Here I had one doubt that how to get investigate ta...

Neeraja1 by Tera Contributor
  • 772 Views
  • 2 replies
  • 2 helpfuls

integrete contextual text with open AI

In the contextual search menu, whenever we are raising an incident, for example, "Outlook not working," if we write this issue in the short description, it should display the knowledge articles related to fixing issues related to Outlook. Now, my tas...

ssiddiq by Tera Contributor
  • 471 Views
  • 3 replies
  • 0 helpfuls

UI Action size changed or Shrunk after upgrade

Hi folks, Recently the instance got upgraded to Vancouver. From then the UI Actions are shrunk in size or got smaller like we could not even read the UI Action names. The buttons are configured in custom table in custom application, this issue happen...

image.png image.png
praneeth7 by Tera Guru
  • 487 Views
  • 2 replies
  • 0 helpfuls

Predictive Intelligence:Error while training solution

The use of the semantic intelligence function. If you have any experience with verification and experience, please let me know. 1.The result of intelligent learning shows "Error while training solution". By checking the log, it is found that the repe...

find_real_file.png
ddd by Tera Contributor
  • 1612 Views
  • 7 replies
  • 1 helpfuls

Dictionary Override related list is not visible

Dear All, I want to override 'calculate_duration' field in Requested Item table, which inherits this field from task table. I am not able to see "Dictionary Override" related list in work instance. However, it is visible in my personal instance. I ch...

find_real_file.png

Print Case - download/print pdf using API?

Hi everyone,Is there any way to get Case history saved locally using API request? Similar as downloading case attachments?The case history view can be accessed using <servicenowInstance>/now/print/ticket/<table>/<case_sysID> but I m having trouble do...

AleksandraK by Tera Contributor
  • 390 Views
  • 1 replies
  • 0 helpfuls

Problem Task associated with multiple projects

I have a situation with a customer where they are requesting that multiple problem tasks are associated with the same problem. I have told them this is not best practice.  I have explained that the Problem is the Parent, and the PTASK(s) the child of...

Amanda37 by Tera Contributor
  • 447 Views
  • 3 replies
  • 1 helpfuls

Resolved! Explanation of Status Fields for Incident Management

What is the difference in the status fields of Resolved and Closed, or difference between Pending and In Progress? Better still is there a generic definition of all the fields under "Status"? thanks much.

billr by Kilo Contributor
  • 14828 Views
  • 8 replies
  • 3 helpfuls

Reports

How to create a report with no. of times each user logged in last 30 days What i have done so far is :But i need to show number of times each user logged in last 30 days, Please guide!! Thanks!!

spectura77_0-1706192611470.png spectura77_1-1706192691115.png
spectura77 by Tera Contributor
  • 283 Views
  • 4 replies
  • 0 helpfuls