How can I stop email's on closed tickets
I have a request to stop emails on closed tickets.What is the best way to do this?
Forum Posts
KB article misbehaving
Hi,There is a KB article which shows one content in the article body when the logged in user profile language is English and another wrong content in the article body when the logged in user profile language is polski. so is there a way to troublesho...
Resolved! "No readable comment field" on public record producer
I am currently assisting a client with having a public facing Record Producers on a custom table (u_hr_request) extending from the Task table.I've been able to get the producer visible and submittable to an external user however for the public user I...
create multiple SC task on demand
Hello community, There is a requirement to create multiple SC Task on demand,They should be able to create multiple task manually .Please tell me how we can handle it through workflow?? Is it a best design practice because I feel we wont be able to a...
how do I restrict assigned to field if the assignment group is changed to an IT group but the user
Hello, I need to restrict the assigned to field if the assignment group is an IT group but the user that is changing the assignment group is not a part of an IT group.
Onchange of two variables in catalog client script
Hello Is it possible to write catalog client script when onchange of two variables ?
Survey fields cannot be made read-only
I'm unable to make certain survey fields read-only when they are accessed, as I do not want the client to change certain metadata fields that are just meant to be informative. Is there are a way to make certain fields read-only on the surveys?
Resolved! How to create
Hello Friends, I have some for some testing purpose.How to do it /Please suggest
HI All
HI All, This Question Related to Standard Change Form. I Have Create Create Two Fields1. old Change Number- it's Ref Field to Change table2.Planned end date - it's using Dot Walking above two Fields show to only one standard templated. it's fine work...
Resolved! How to create copy
Hello friends, How to do it. Please suggest. Thank you
Meta search
Hello All,AI Search is interfering with our Meta search. When we turn on AI search then Meta search are not working properly.Does any one have any idea?
I have created word cloud widget but tred lines not showing correct
I have created word cloud widget and result is showing like following But I want tread lines as belowPlease help
Enhancing Privacy Displaying ‘Anonymous’ Usernames for Confidential Requests
We have a new requirement for the requested item form: when the ‘confidential’ field is set to ‘yes’, the ‘user name’ should appear as ‘anonymous’ in the ‘activities’ section. Could you suggest a solution that doesn’t involve DOM manipulation? I hope...
SLA Definition Sanity Check
Greetings, I have an SLA Definition based on my company's Application Support tiering system, so a little more complex than I'd like to see, but I wanted to get the community's opinion on the following SLA Definition to ensure it's calculating corre...
Confidential setting
Hello Community, Hope you are doing well! We received the requirement to display the 'user name' as 'anonymous' in the 'activities' for the requested item form if requestor select the 'confidential' field value as 'yes'. is there any solution without...
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