Hello Community, Quebec release introduced important updates on change management, peculiarly the flow designer now supports the change request process instead of workflow as I can see it on my personal development instance. One of my customers recen...
Hello, we noticed one issue with one of our catalog items in the service catalog. When you open the catalog item, it scrolls down automatically below and almost all of the description is left above. In the screenshot below you can see that the scroll...
Hi, I have a Catalog Item in which I have a On Submit Script which needs to show Error Message when the request is Submitted with Duplicate Variables. But As soon as I submit the Error Message is shown but the Order Confirmation Pop-up shows up and t...
Recently our instance got upgraded from Eureka to Geneva.After the upgrade our MID Server was down, the version of the MID Server doesn't match with the Build number of the ServiceNOW upgraded version.I tried running the service after however getting...
We need to create an inbound flow to update existing cases from emails that have been fwd that also contain the case number in the subject and the water mark, how do we configure this. Also we already have an existing flow to create a new case from e...
Is there a Change Calendar to see all changes at a daily,weekly and monthly view? I keep seeing articles on a change conflict calendar, but it is not visible to me. We currently do not have an CIs imported, I am wondering if that is the issue.
When the incident moved to closed all the child incidents also moved to close.
Hello,I need to set up a notification where the recipient should be either the "Assigned to" user or the "Assignment Group" if no user has yet been assigned.Could someone guide me on how to configure this condition?Here is what I have done so far:
How can I autoclose problem after 5 days of resolution
Hello,I am looking for a way that we can remove users from the change management module who are not operating within the guidelines (leaving change requests open past the Planned end date, etc.).I have previously heard of a system where groups named ...
Hi All, I am facing an issue in incident for and it is happening for only one user. The incident form showing only field label for all Date/Time fields not the value. I have highlighted the fields in yellow. Please help me out, Thanks.! @Ankur Bawisk...
Hello Everyone, Does anyone have any idea ho to proceed with FedEx Integration, whether it is rest or soap message. Please let us know if anyone did this integration.
Hi, I am trying to order a Service Catalog item using REST API Explorer. But I don't know how to set values in REST API Explorer. So please let me know what value to enter in "Path parameters" and so on. Regards, bunai
Hello Community, There is need to concatenate 4 fields from excel sheet into field "description" while doing the transform map. How can I achieve it through script. Where Am I supposed to write the script?The fields are ISSUE_TYPE_NAMEREPORTERLAST_ED...
Hello All, If any user added a comment in an RITM, we need to provide an option to update or delete the comment.If the user clicks on delete button then the added comment will get deleted and if the user click on edit button then added comment user c...
