Hi Team,I have created a new reference field[Problem] in the change table it refers to problem table.In the problem table i have configured a related list, In the related list there is a OOB ADD button when i click that it was asking me to select a c...
Hello Everyone,yesterday I had interview below questions I was not able to answer.can anyone who worked on change management module can guide me thank you. 1]What is the purpose of the unauthorized check box on change form. 2]Can we create multiple ...
Hello, My requirement is to have Priority of problem task similar to its parent problem ticket while problem task creation.I want to achieve this through dictionary override.Can you please help. Thanks in advance.
Hi all, I have a use case where I need to populate a custom ServiceNow field with an attribute from Azure AD through Azure's automatic user provisioning. Do you know if this is possible? Thanks for the help in advance.
Hi all, I'm trying to create a ritm using intgration with Workato. Was able to create the ritm with the require item and workflow, but the variables are missing.Is anyone knows how can I call the variables or any experience using Workato?
how to create a report for a specific user in servicenow with all ticket count and how to add this report to above user dashboard
Hi All, I am trying to replace the duplicate number in the table and write down the below script var dupRecords = []; var gaDupCheck1 = new GlideAggregate('cmdb_ci_business_app'); gaDupCheck1.addQuery('active','true'); gaDupCheck1.addAggrega...
Hi All,I have a requirement like whatever the form sections appears in the User record need to change it to related links.I need to add AUDIT section under related links.Thanks in Advance.
We are implementing SNow now and moving to ITIL 4 Our change volume is very high. I'm looking to understand how other organisations have implemented change post implementation review without it being a very large overhead on teh change team and on o...
Hi , There are some customizations done on the exiting problem form in our project instance. They are not done by me. The OOB Problem is using Process flow. We don't have process flow our instance.How do I go back to OOB one? HELP? Thanks,Vaishnavi
Hello community, I have a requirement, I need to close to SCTASK'S which are not updated in past 120 days along with associated Requests and RITM through Scheduled jobs Here I have some scenarios to handleScenario 1: I need to close the SCTASK'S whi...
You can below images for reference.
I want only work note not "Work note copied from Parent Incident " this text. please suggest how to do this?I wrote business rule and its working properly but I don't need that text.
Hi,Field values are coming from the script if i try to create ATF i can't see that values in choice.I have a Catalog item which Solution Type and Reason for Deployment choice values are coming from some script. if i set those 2 field values I can'...
Hi experts, I need to create a report and I'm not sure how exactly to achieve it. I have explained the scenario in detail below. TIA.I have a report created from the "Payroll case" table. This is a list type records and I added few columns from the p...
