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Resolved! Template -Incident

Hi, I have the role  : template_editor_groupIn Service Workspace operation, I've created Incident models and shared them with technicians who have the ITIL role. The problem is that the technicians can delete them, but I don't want them to.Is there a...

Sheh by Tera Contributor
  • 529 Views
  • 4 replies
  • 1 helpfuls

Resolved! Send Notification exactly 2 days before Due Date?

Hello Everyone, I have request to send the Reminder Email for the Survey. The Survey Active period is 5 days( say for ex: if the survey is generated on 12/08 the due date will be on 12/13) The Reminder email should trigger on 12/11, which is two day...

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jaisankar by Mega Contributor
  • 4776 Views
  • 10 replies
  • 3 helpfuls

Resolved! KB search in Custom portal

Hi Community, I need to enable KB search on a custom portal. Currently when I search any KB it does not show any record. Kindly help  

SnowUserDev by Tera Contributor
  • 532 Views
  • 5 replies
  • 3 helpfuls

Mass Upload Picture for Catalog Items

Hello, we have many catalog items that don't have a picture associated with them but we don't want to leave the picture blank, so we'd like to add one placeholder picture to about 80 catalog items.  I'm trying to find a good way to change the picture...

DylanB by Tera Guru
  • 438 Views
  • 2 replies
  • 0 helpfuls

Validate IP Address format

Hi,Can someone please help me with IP address validation Regex, maximum length allowed is 30, should not accept special characters including( "/" and "-" ). Should allow '" , " to enter multiple IPs.Valid IP address formats example Single IP --> 10.1...

Ankita9793 by Tera Contributor
  • 670 Views
  • 6 replies
  • 0 helpfuls

Resolved! Warning: Coalesce field not indexed

Hi Experts,   I am seeing one warning alert while transforming data from import set table to target table only when I inserted coalesce for one of the fields on table. It is working as expected when removed coalesce. Alert Message: "None of fields co...

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REST + MID Server = No HTTP Header

Background:We are trying to integrate our Service-now instance with an application that provides a RESTful interface. This application is in our local space, so we must use a MID Server to access it. In addition, this application creates an authoriza...

StephenHey by Mega Guru
  • 4466 Views
  • 7 replies
  • 2 helpfuls

Business Services and Offerings - CSDM

We are implementing ServiceNow and we are trying to map out all of our business services and services offerings - and one minute it makes sense and the next I find myself questioning if this is going in the right direction.  Example OneRefraining fro...

LF080291 by Tera Contributor
  • 835 Views
  • 1 replies
  • 0 helpfuls