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Resolved! Migration to flow designer for change request

Hello Community, Quebec release introduced important updates on change management, peculiarly the flow designer now supports the change request process instead of workflow as I can see it on my personal development instance. One of my customers recen...

Michael208 by Tera Contributor
  • 4355 Views
  • 2 replies
  • 18 helpfuls

Catalog item automatically scrolls down when being opened

Hello, we noticed one issue with one of our catalog items in the service catalog. When you open the catalog item, it scrolls down automatically below and almost all of the description is left above. In the screenshot below you can see that the scroll...

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karolisjon by Tera Contributor
  • 1859 Views
  • 4 replies
  • 1 helpfuls

How to show error message through OnSubmit client script? & Not show Order Confirmation Pop-up? and stop the request from Submitting.

Hi, I have a Catalog Item in which I have a On Submit Script which needs to show Error Message when the request is Submitted with Duplicate Variables. But As soon as I submit the Error Message is shown but the Order Confirmation Pop-up shows up and t...

MID Server troubleshooting

Recently our instance got upgraded from Eureka to Geneva.After the upgrade our MID Server was down, the version of the MID Server doesn't match with the Build number of the ServiceNOW upgraded version.I tried running the service after however getting...

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shyamsundar1 by Giga Contributor
  • 2951 Views
  • 4 replies
  • 1 helpfuls

Inbound Email Flow to update existing case via fwd email

We need to create an inbound flow to update existing cases from emails that have been fwd that also contain the case number in the subject and the water mark, how do we configure this. Also we already have an existing flow to create a new case from e...

Greg L by Tera Contributor
  • 1639 Views
  • 6 replies
  • 0 helpfuls

Resolved! How do I access the Change Conflict Calendar

Is there a Change Calendar to see all changes at a daily,weekly and monthly view?  I keep seeing articles on a change conflict calendar, but it is not visible to me.  We currently do not have an CIs imported, I am wondering if that is the issue.  

Resolved! Restricting access to create change requests

Hello,I am looking for a way that we can remove users from the change management module who are not operating within the guidelines (leaving change requests open past the Planned end date, etc.).I have previously heard of a system where groups named ...

Date/Time field is not visible

Hi All, I am facing an issue in incident for and it is happening for only one user. The incident form showing only field label for all Date/Time fields not the value. I have highlighted the fields in yellow. Please help me out, Thanks.! @Ankur Bawisk...

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Praneeth CR by Tera Contributor
  • 2408 Views
  • 13 replies
  • 1 helpfuls

Resolved! FedEx Integration (Tracking details)

Hello Everyone, Does anyone have any idea ho to proceed with FedEx Integration, whether it is rest or soap message. Please let us know if anyone did this integration.

Yogita11_ by Tera Contributor
  • 2580 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to order Catalog Items from REST API Explorer?

Hi, I am trying to order a Service Catalog item using REST API Explorer. But I don't know how to set values ​​in REST API Explorer. So please let me know what value to enter in "Path parameters" and so on.   Regards, bunai

bUnAi by Giga Contributor
  • 14933 Views
  • 12 replies
  • 9 helpfuls

Concatenate two or more fields through transform map

Hello Community, There is need to concatenate 4 fields from excel sheet into field "description" while doing the transform map. How can I achieve it through script. Where Am I supposed to write the script?The fields are ISSUE_TYPE_NAMEREPORTERLAST_ED...