How to add "Additional details" tab after "activity", "attachment" for incidents on portal that appears after ticket is submitted.
additional details need to be visible for an incident ticket, it is by default visible for requested items.
Forum Posts
RITM getting created with 'Pending' state as default.
Hi Team,We have 1 service catalog, where whenever we are creating the request, the RITM is getting created with default 'Pending' State & default short description.There values is not state in workflows or in template.We have added line in workflow t...
Resolved! Difference between sla and ola ?
difference between sla and ola in servicenow
Creating a report of meeting rooms incidents closed
Im a total beginner and attempting to create some reports.a bit scratching my head at present. here is my plan:meeting room reportdashboard of meeting rooms with highest reports issues over last 3 years showing room number and closed codeable to sele...
Resolved! Need a Report on Active ( open) RITM's where One or more tasks are OPEN
Hi Community Friends.I need a report on RITMs where one or more task are open. The RITM has multiple tasks associated with it but one task could still be open. I found this thread but its not giving me what I need.https://www.servicenow.com/community...
Notifications are triggering Multiple Times.
Hi All,I am facing an issue with notifications where same notification is getting triggered multiple times. In my case I am triggering a notification when event is fired, and I have called the event in one of the UI actions if user clicks on that UI ...
Client script for this format(xx-xxxx)
Hi all, I need a client script in this format(xx-xxxx)Eg: (12-4C65)4C65- in this it needs to accept alphabets alsoalong with numbers ex:FG7HFirst should be numbers as above(12) and next 4 digits it needs to accept both alphabets and numbers(4C65)
How can I update the field live based on other values of the record?
I have a string field on a form and I wanted to update this field value live based on the other values of the records. I tried calling script including in the 'Calculated value' & 'Default Value' of the dictionary. However, it seems no values are pre...
Resolved! Map variable to different table
Hi experts,we have created variables called 'firstname', 'last name' & 'middle name' in a variable set of a record producer.Our record producer creates a record in incident table. We have custom fields 'firstname', 'last name' & 'middle name' on Inc...
ITIL user is unable to preview the record by using "i" icon on Assigned to field of Hardware table
ITIL user is unable to preview the record by using "i" icon on Assigned to field of Hardware table
Scenario In Import Set
There is an excel sheet containing information about CMDB CI, CMDB Server, and CMDB Windows Server data. Which target table should be selected?
Challenges with Passing caller_id Phone Number from UI Page to Script Include for OTP Verification
Hello ServiceNow Community, I'm encountering a challenge with a feature I'm implementing, which involves sending an OTP (One Time Password) to either a personal or business phone number associated with the caller_id of an incident record. The process...
Check request for is VIP or not through flow designer
Hi Team,I need to check 3 conditions in flow designer in which I am facing issue, 1) how to check "requested for" is VIP or not?2) how to check "requested for" manager is VIP or not?3) how check the "requested for" manager is the org manager?note man...
Resolved! What condition to be used in Flow for multiple child task closure
Hi All, I have a situation where I want to create couple of catalog tasks under RITM once initial 8 catalog tasks are completed through Flow.I am not sure what condition to apply to be able to check if all tasks are closed to be able to create new ta...
How to get previous value in email script
Hello All,I have requirement like when the catalog item is update then the notification will get trigger with following details.Previous Catalog Item Name: Test Catalog ItemNew Catalog Item Name: XXXXXXPrevious Category: OfficeNew Category: XXXPrevio...
