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Resolved! Change Management and Dynamic CI Groups

after creating a Change Request and selecting a Dynamic CI as the configurtion item, and hitting save, should the Affected CI tab at the bottom of the change request "unpack" all of the CIs associated with the dynamic group have it listed individuall...

craigrowlson by Tera Contributor
  • 3247 Views
  • 4 replies
  • 1 helpfuls

Problem GlideModal for onAssess , onFix and other

Hi Everyone, I was tracing the UI Script "ProblemModalUIHelpers" specifically on the on "ProblemModalUIHelpers.onAssess" function somehow it is calling this function "ob.openModal('assess_dialog_form_view', getMessage('Assess'), 850, formValues);" in...

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Tadz by Kilo Sage
  • 6014 Views
  • 10 replies
  • 9 helpfuls

Resource exchange request fails

Steps to reproduce:1. access to instanceA.service-now.com to one sys_certificate.2. Click on Validate Stores/Certificates3. result is Valid pkcs12_key_store4. Export record as xml then import on instance b.5. go to record on instance b.6. Click on Va...

Schedule a Meeting Using Catalog Item variables

Hi Everyone ,I am trying to schedule / block a time in users calendar which they have submitted via catalog Item.The challenge here is we need to make start and end time in the following format DTSTART:20220304T055406Z & DTEND:20220304T062406Z in the...

Vignesh8 by Tera Contributor
  • 1552 Views
  • 3 replies
  • 0 helpfuls

How to remove HTML Tags

Hi Team, I need to copy the html field to another table with string field. It copies but with HTML tags and I have around 20k records . Please help how can I remove the HTML tags. Thanks.  Thanks,Karan

KARAN24 by Tera Contributor
  • 4623 Views
  • 4 replies
  • 2 helpfuls

Resolved! Subject line for an approval email

I have a request that requires approval.  There is an email that is created upon submission of the request.  In the subject line of the email the short description and the user who the request is for should be displayed.  This is what I have in the s...

Christian22A by Tera Contributor
  • 4398 Views
  • 5 replies
  • 1 helpfuls

Question and Answer (Marked Answers) Solution in SNOW

Hello, I am curious if ServiceNow offers a Question and Answer feature similar to what is available in this SNOW Community site? I did a search in the community, but all that comes up are answers about this Community Site. I desperately want a soluti...

bartonj32 by Tera Contributor
  • 3535 Views
  • 4 replies
  • 1 helpfuls

Deactivate Flow in Flow Designer does not work

Hello all, I have a requirement to customize the existing flow for the assess phase of a normal change. This has worked so far in the Flow Designer by copying the existing flow and changing it. Now I want to deactivate the ootb flow, so that only the...

Michael59 by Tera Contributor
  • 3617 Views
  • 5 replies
  • 3 helpfuls

Importing data to the table with Document ID field

Hi Everyone,  I'm trying to import data using excel to Evidence Collection details table. For this, I have created a import set table and also transform map. One of the fields on Evidence Collection details table is document Id field like below.I hav...

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Nagashree5 by Tera Contributor
  • 932 Views
  • 1 replies
  • 0 helpfuls