Hello all,I am new to the “service now” application and I am currently trying to create reports for the IT support team. what I would like to have, is how much time it takes for a team to respond to a ticket or to acknowledge it on a daily average an...
So the requirement is, whenever there are changes in an incident (i.e like priority change, assignment group changed or any comment added) we need to add that to a incident notification. Any idea on how to configure that?
Hi Team, Greetings!! I have a requriment where i need to restrict a user to upload a document other than PDF like xslx,xml,txt. User wants only pdf file to be upload for one specific catalogue item. I went through the community but unforunently i did...
@Chuck Tomasi Hi Chuck ,Is there any script that can be written to compare records within the same table.I have got a custom table that has records belongs to the year 2023,2024 and the problem is in the records that belong to 2024 ,there is a refere...
Issue Description: The change flow deactivation was successful, but reactivation is currently unsuccessful despite being out-of-the-box (OOTB) in the Vancouver release.Request for Assistance: Seeking help and guidance on how to successfully activate ...
Hi, I would like to know if there is a way to know, for one given user, all the subscriptions to a CI that he has.I am not talking about Contract/Subscriptions, but Subscription available from CDSM "Service Offering". Happy to read your answers/comm...
Hi community,We are currently setting up SLA definitions and adding service business hours including public holidays.I wondering if there is a possibility to import such official calendar details into servicenow by using external data like csv, outlo...
I have a UI Action on cmdb_ci_computer form and I need to pass that current sys id from the Action to the Client Script UI Page called.
Hello, I'm trying to automate translation option in Knowledge base, knowledge articles. Usually when an article is created either an automatic draft is created based on selected language and then it will be approved by appropriate user and then it wi...
Hi thereIs deleting an Update Set would impact anything on system? Will the versions created for all code changes under a configuration will be eventually deleted when an Update Set is deleted after removing changes under it? I thought, an Update Set...
One of our service now admin . She is not able to delete forum users from the group.She still has sn_forum_admin , sn_communities_admin roles. In that form. She is not having delete button option. Only update option is there.Before Vancouver upgrade....
Hello All,Like I have created one catalogue item and if the user submitted that form those details in the form should be automatically populated as a record in custom table not in RITM table.Could please help me on this As of now I have not created a...
Hello, Everyone,We are using a wait for condition in flow designer. Later that it have a for loop (for each item in) on the list collector variable. However, values are not getting in this loop. Same happening in the below action as well, variable da...
I'm trying to create a custom button to add sc task manually .But its not working.Please find the screenshot On clicking the button, a pop up is coming showing "no records selected" and on selecting the existing task record, and then clicking "create...
We are being asked to add an additional option to the Service Availability (service_availability) TYPE column. Currently, there are 7 options there (Daily, Weekly, Monthly, Annually, Last 7 days, Last 30 days, and Last 12 months), but a new requirem...
