Hi Community, I am using look up record in flow designer from this i have to compare in if both the value should be equal.but in if i am getting all values from that list in comma separated.example :- "record.values =X,Y,Z " but want to get only "re...
Hello, I am in the process of building on-call schedules for each IT support groups in my organization. My intention is, depending on the Assignment Group that an Incident is assigned/routed to, generate a widget that will display the assignment gro...
Hi all, Please see screenshots attached. The catalog item I have created has been in this state for a day. How can I solve this? I am very curious if this might have something to do with the flow that is part of this catalog item.I have read variou...
I can't see either my notification created on sysapprover_approval table or sysapprover_approval table in the dropdown menus in flow designer. Screenshot attached. As per my knowledge the table: sysapprover_approval and Notification will be display o...
Hello Community, I Have a requirement how can I show field info message on a field(customer) based on color of text inside the field. for example, I have customer field of reference type when I select X (option) the color of X changes to red color, a...
Dear Community I have a simple requirement to fulfill, but the solution does not seem that simple as thought. The business requested the following:A already approved change request, should revert to the authorization level again, if the planned start...
Hi, I am using an onLoad client script and here I'm setting the setSectionDisplay() to true. On Service Portal when I reload the page, the fields under that section are not being displayed and only the section heading is present.Note that the fields...
I'm wondering if there is a relatively simple way to have the Submit for Review button to bypass sending the approval notification and the approval process and go directly to the Active state. I'm confused as to what's controlling the actions after c...
How to create a report for Average time from New to AssessTable: Change request
I am hoping to understand the best way to manage user accounts when the user has had a name change. In our organisation users are created in Azure/Entra and synced through to ServiceNow. This was set up by our support vendor at implementation many y...
The parent and the child incidents are synchronized such that the state of a child incident changes depending on the state of the parent incident. Here I got the requirement to make synchronization of some fields between Parent and child incident.. F...
am getting 'return JSON.stringify(CIs)' value as ["CI1","CI2","CI3","CI14"] form script include, I need to check the selected ci (eg:- CI1) on the form is part of this return value or not.if yes need to give an alertcan i know how to achieve this. Am...
Hello,I have majorly worked on the workflow and am new to the Flow designer, Actually requirement is once a catalog item is requested first it should go to the approval and later it should create 2 tasks at a time and once close complete then it shou...
create new" button is missing .I'm not able to create new flow.How to bring this button back.
Few thousand records got deleted from our instance, How to restore the Deleted Record with its references using Script?