SKipped State is introduced in Approval User workflow

Arun91
Tera Contributor

‎01-25-2024 07:07 AM

Hi,

I have introduced new state in approval user workflow activity and also created new state in Approval table but when i try to skip the record in the approval table it is not setting the state to skipped in Service Request. And in workflow it is not moving forward it is in the same "Approval user" activity. Kindly help

 

Thanks in Advance!

0 Helpfuls
  • 257 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-25-2024 07:58 AM

May I know what is use case to add skip state?

 

If you dont want user to approve better update the state to No longer required. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls