Hello, How I can I send an email notification to all members of an assignment group ? Currently when an incident ticket is created it goes to the group incident queue manager. Any ideas are welcome.
Hi, I wanted to know on which record Walk up technician should work. wu_appointment or interaction? When I have created online appointment from Service portal widget 'Online check-in experience' then record will inserted in 'wu_appointment' and 'inte...
Hi All, I'll start off by saying, I am not a ServiceNow developer in our organisation and don't have access to create scripts/database views/etc. I'm in charge of a few different Service Management functions at my workplace, and also an ex-developer ...
I have created a Response Template on a Incident table, and it should be displayed for all Incident records. When I navigate to an Incident record, and invoke the Response Template, i get a blank screens as a Result. But this behavior is not consiste...
We are in the process of building our first Recipe from Workato. We are having problems access the values from custom variables from our Catalog item forms. How and where are these values stored.
But My requirement is to show application services in the status page.So , for that I have cloned the business service widget . Instead of showing business service --it is displaying the application services. But client don't want to see all applicat...
Hi All, I have one requirement to group by records on multiple columns and push latest record number into array form each group by. I am trying to accomplish using below script. It is not throwing error but also not displaying any record. Could someo...
Hi,I have created a client script - OnChange, which is used to hide the embedded list it is not working i see an error stating $$ is not a function function() { [native code] }. I have unchecked the isolated script as well. But still it is not workin...
Hi All, I have a Client Script which doesn't work as expect.It should remove values in 'State' field depends on current chosen value, but currently when I open the INC and it is with state 'New' then I have all of the choices/values but I should onl...
Hi, I have created a menu in the SP Header Menu. I want it to be multi-level dropdown. I have added menu and parent. but still i am unable to see the sub menus. Please help in this. Thanks,Samiksha
Hello,I populate the list collector from a custom table.There is two particular fields : application and AD Group.Currently , the list collector show the application (MU****IS) but I want to show the AD group How I can do that ? Here an example of d...
Hello Team, Yesterday there was some issue (Approx. 1 hour) in our prod instance due to database issue at ServiceNow side on which our instance is running. However, issue is resolved but i want about following details for RCA and submit report. 1. wh...
Hello Al, I want to set default priority as 4 in sc_task table in sc_task table there is only priority field impact and urgency field are not there. plz let me know how to o it. Thanks & Regards Keval
Hi Folks, Is it possible to have more than one Service Operations Workspace? We are pushing our entire IT department into the SOW and we are finding the unique needs of various teams may necessitate different configurations.Is is possible to replica...
Hi, I have a requirement, A) A Business Rule will be created to auto-populate and update data into new records when the record is created or migrated into the {Network Appliance Hardwares} [cmdb_ci_net_app_server] table, with the below conditions.1) ...
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