Hi All, Is there any way to upload a data through email or any other functionality except load data option in snow.one way is I have created a transform map for this , and loaded data through load data option.For Load Data , there is import_admin rol...
Hello everyone, I have a slightly confusing situation here. When I open a NEW Story record (rm_story), I'm able to fill out the form and add attachment to it, then submit it. However, when I go into and existing Enhancement to create a NEW Story, ...
Hi Team, I have one requirement. For Ex : We are having an one order guide, and we are raising the request from that order guide. That order guide request contains 4 RITM's. If first "RITM" got cancelled or rejected, other "RITM's" also should get ca...
how to create staging table and fields in it?
Hi All,I have a requirement to auto populate field values when clicked on new from related lists. There is IA form and I have two related lists IAV and MV. if MV is created from related lists in MV form both IA and IAV should be auto populate by OOO ...
We have a requirement called 'Copy every Work notes from Interaction to Associated Incident Record', Once the Interaction is Associated with the Incident, and in Interaction if work notes are updated, the same should reflect on the Associated inciden...
Hello All, Can we keep the data within ServiceNow for 7 years?If not, then for minimum how years we can keep the data within service now? Went through few serviceNow articles related to data retention it says : data lives in your instance as long as...
Hi Team, I've got a curly Platform Native question; One of my <customers> have indicated they have ~3000 employees who do not have <customer> system logon/email accounts.<customer> indicated that they will want these employees to access ServiceNow ...
Hi ALL, it's always good to know what goal are we aiming to achieve, having said that and from best practice perspective, I wonder how many incidents per Endpoint or per user would be acceptable within an enterprise according to technology standards,...
Hi all, We are receiving the error message multiple times and we implemented one after insert Business rule to add some checklist item in work note when ever change is created it is working fine when there is no error message if we got any error me...
Hi All,I am having 1 test step to update comments when Re-open incident UI Action is clicked. Step number 6 is getting failed.Unable to set field 'comments' to value "Test ATF". Field comments is not editable , this failure message is appearing. Kind...
I have field in a variable set and this variable set is included in 130 catalog items. And I want this particular field to be hidden for 2 catalog items and show in all 128 catalog items.
We have installed and configured the MS Teams integration for ServiceNow. Followed the link below. https://docs.servicenow.com/bundle/paris-it-service-management/page/product/sn-teams/task/setup-azure-app-ms-teams.html The integration appears to be...
How does one create a known error article from a incident?However there is no related link for creating a known error, I tried all incident states, but it's not there. Is it something I have to activate in the properties?
Hello community, How can I hide "Delivery time" under "Order this item" on my calalog items on the Self-Service application view? I've found these 2 recommendations on the community but neither of these are working for me. - On the Catalog Ite...