Hi, I have a requirement; in calls form I need to create a new button and the functionality is to open a new user record...Is it possible to do so.... like once i click the new button in calls form then new user form opens Note: Call is the table sim...
HI @Ankur Bawiskar I have a requirement where I need to display only unique values in the reference list of Variable in Record producer. the variable refers to table(u_abc) where there is a field "state" and it has multiple records with the same sta...
hi in on-call module these is a calendar showing i have shared the screen shot the phone number is coming from the mobile_phone field of user table i want that to point to different field custom one created in the user table the on-call number field ...
I have a scenario on multiple coalesce conditions. So I created coalesce on the sys_id field(script)var gr = new GlideRecord("table");gr.addQuery("field1", source.fieldA);gr.query();if (gr.next()) { return gr.sys_id; // I tried with - answer = gr...
What business rules auto-populate the Change Request's Actual work start and Actual work end?For some reason the Actual work start and Actual work end values are not entered. .When you manually create a Change request, the value is entered there, but...
Whenever record is created the created is getting displayed on top of the form, I don't want to display anything there except the form name How do I remove it please do share if you have any pointers on this.PFB screenshot for reference.Thanks in adv...
Hi All, Hi all,There are 5 groups:Level1: Group1 Level2: Group2Group3Group4Group5 In the incident form, assignment group field... Only the members of Level1 OR Level2 can assign tickets to Level2 list of groups otherwise it should throw an error and ...
Hi All, Could you please help me on this. Actually, I need to create a report on the time of each state value updates, how can I achieve this in service now. Please help me. Thanks & Regards,Aditya.
Hello Team, I tried putting logs and got an error message 'Split function not working' "org.mozilla.javascript.EcmaError: Cannot find function split in object ". Script: answer = [];SwissTriggerApproval();function SwissTriggerApproval(){ var affCIs =...
When a user opens a catalog form then automatically his username ,alias id, department , phone should autopopulated. How to do that in servicenow catalog forms.
Hi all,I have need some help updating the "Default SLA Workflow" to send alerts to 'Assignment group' and 'Assigned to'. The goal is to have warning or alert notifications when the business elapsed time for SLA is at 50%, 75% and Breached. As of n...
I'm fairly familiar with how SLAs work in ServiceNow. In summary, SLA definitions are created for a particular table e.g. Incident, Problem, etc. and the calculated priority of the ticket determines which SLA gets assigned. However, what I am not ent...
Hello Experts How to Create a New Related Option in the Change Request for Reference Purpose I have Updated the screenshot and marked the place. Please check once. Thanks & RegardsSrinu
Hi, I have a requirement, in user table we can able to see new button in list view right...How is that button configured...I wanted to replicate the same functionality need to create new user button....Where I can see how it is configured so that I w...
Hi All,I have developed a scoped application for Exception request in which I have Reset button in Risk Assesment state.I have a custom table for task creation that extends a task table.When a user clicks Reset my task created in Risk Assesment,my ta...
