Hi,When ITIL user changes the Approval field in the RITM form as approved then it should ask for the mandatory attachment in the Ritm form and then only the catalog tasks should be created. Here, changing of the approval field is done using the ACL c...
i want to submit the record producer from the Business rule/transform map script . is it possible to submit?
Hi Team , Requirement DONE :Created custom interactive filter to be able to drill down to the office location performing the work within the XYZ Dashboard. Currently this value is available in the “Location" Variable field. Since interactive filters...
Hi All, Actually i have a requirement that need set communication plan templates for major incident management? Please help me to complete this Thanks Deepika
Hello, I have an order guide setup for new hires. Within this guide, the manager must first select the brand the new hire will work for from a reference variable to the company table. I then have a list collector variable with a question_choice refer...
Hi I am trying to create a knowledge block in an article but I do not see an add block button although I have installed the knowledge block plugin already. I am using the Tokyo release. Many Thanks, Murad
Good Afternoon, I have created a custom table with a record producer. On the record producer I have a list field a list collector variable that is mapped to a list collector field. When I submit from the record producer and go to the table to revie...
I want to move the Flow to another instance.But I don't see an Export XML button anywhere.How do I migrate?
Hi,I need to add a favorite for a group. Is this even possible?
Hello there - Can you use Flow design to edit/update a Related list once a request has been submitted? We have a form that has a variable for users to add their Epic record number. Once the form is submitted, I have been asked to link the Epic recor...
HI Team ,I am working on catalog item and my requirement isThere are 2 variable in catalog item form.des-Multi line text and short - single line text.Short - ABCDes - testSo my requirement is when I submit and order the catelog item these two varia...
In querying records via the Aggregate API, it is possible to specify a range of values when using the sysparm_query parameter.For example, a query for active incidents that are in a state of 12 or 2 would be (instance).service-now.com/api/now/stats/i...
Hi Team, I want to know how to get the value of the person who added the worknotes to the task.Suppose a work notes is added by system, I want to capture that ,similarly if its added by user, I want to capture the same.
I have a requirement to create a calculated field that shows how long it took for a RITM to be closedRITM Closed - RITM Open = Duration. How can this be achieved. any help on this is greatly appreciated.
We have enabled AI search for our custom portal, but using the OOB search widgets.When searching with knowledge article number with space, it directly redirects to 'Form' page instead of article or search results page. If i am searching with number w...