Resolved! add agent assist on service operation workspace sc task form
Hi All, Add agent assist in service operation workspace(SOW) sc task form contextual side bar. Regrads, MK
Forum Posts
Resolved! Is there a table definition in Service Now? Can my analysis approach be improved?
My objective:To identify tables and fields in Service Now for external reporting purposes, specifically around Incident, Change, Problem, etc. The reporting is to deliver metrics like a SLA's met, SLA's that have breached, how many incidents/change_r...
Using a business rule, validate that a date in a date field is not more than 6 months old.
Hello Team, I'm trying to validate multiple conditions before automatically creating order records when the date field changes from empty or null to any date. But I'm not sure how to make the following points a reality. I've previously written about ...
Case is auto created when a user orders a service catalog item in platform
Hello, We use CSM. I am trying to figure out why a case would be auto created and associated to a request when a Service Catalog item is ordered in platform view. This happens when some of our employees with itil role orders a Service Catalog item....
Resolved! Convert Selected Date time format into custom format.
Hi,when I select the start date from the catalog variable I want to convert it into a custom format in a new variable. For example, if the start date is 22/01/2023 11:36:52, I want to convert it to 22/JAN/2023 11:36.But when I use the below code it's...
Resolved! any whatsapp group for service now please help
please find the above problem
Resolved! Can anybody please explain why we initialize Object using this? What is the significance? Code below
Please help me understand the significance of initializing with this keyword here. Even without this the code will work, if we pass the parameters to function ( assuming function is returning something).. SPCart.prototype.initialize = function(cart...
Resolved! Flow designer set stage to request_approved instead of waiting for approval
Hello, Stage value is configured to be 'waiting for approval' in flow designer just before Ask for approval action however in ritm it is set to 'request_approved'. Can anyone help me know the issue. Thanks in advance
What is the definition of Close Code vs Resolution Code?
We are using close code and resolution code upon closing incidents. It is confusing to the ITIL user. I searched the WIKI and cannot find a definition. Do you have any we can use (checked the glossary as well). Thanks.
How to increase auto logout time duration?
How to increase auto logout time duration?IT support teams (service desk, incident management team) have to monitor ServiceNow continuouly. For that they need to acess ServiceNow. My query is the current auto logout duration is very less and it leads...
Resolved! How to populate data to MRVS using onsubmit client script
Hi Team,I have a requirement where i have to pre fill the MRVS which has single column based on certain check box and variable inside MRVS is the reference field. How can i acheive this using on submit client script. Refer the below img.Based on thos...
Approvers not showing up when using custom change model
I am testing the use of Change Models in my PDI. I created a Expedited Change model which simply skips the Assess state (New >> Authorize). The out of box models for Normal and Emergency show the approvers for their associated states (Assess and Au...
Does padStart work in ServiceNow?
Hi All, I have a requirement, to make a string length equal to 7 by adding leading zero's to it. For suppose if I get 10 --> 0000010, 100 --> 0000100 , 1000 --> 0001000 I have tried the below code in background script and I am getting result as undef...
Duplicate locations
Hello, I have duplicates in cmn_location table and having data in all the duplicate records. I want to merge those records into one record. Can someone help me with the script.
Resolved! How to get catalog item variables in report or db view?
How to get catalog item variables by joining sc_req_item and sysapproval_approver tables to get requested items that are approved by users from a particular team and raised by using a particular item. I need record fields with that particular item fi...