Can't able to view fields from list view
Hi Community, For one of the user, they can able to see the state and substate from form view in RITM table. But can't able to see in personalized list , list view . Can anyone help on this . THANKS,Tulasi
Forum Posts
How i can Add seugo ui font to the email notifications in servicenow?
Hello Team,In the notifications what it will contains the existing fonts doesn't contain seugo ui we need to bring that.How i can bring that ?@Ankur Bawiskar any idea?
SLA Reports Due Date Conditions
Dear Team,Good Day to All, I’m looking for some help into SLA Reports on Task SLA Table.Request you to please help me with below conditions. Current Month Breached SLA (%) = (count of requests not resolved in 10 business days in current month / total...
Automatically display related information
Hi experts, We have a service form with a field that queries the assets in the alm_asset table (asset tag). How can we display associated asset information once the user selects the asset in other fields (invoice, company, contract, etc.)? Thank you
Fixing intermittent empty menu?
Hi all, Our ServiceNow instance sometimes is unable to load the menu returning an empty list. I did suspect sometimes is due to network slowness.1. I was wondering if anyone else is having similar issue?2. Is it possible to relate to our Menu size? T...
ServiceNow and SailPoint Identity Security Cloud Integration
I need to integrate with SailPoint for access requests.https://store.servicenow.com/store/app/28d1bfaa1ba46a50a85b16db234bcbe7the above store application I have installed.this is for ServiceNow and SailPoint Identity Security Cloud IntegrationNow i ...
Resolved! Restrict View Changes for 'View_changer' Role on Requestor Table
Hello, We want to prevent users with the "View_changer" role from changing the view on the Requestor table—both at the form level and list level—without affecting other tables. However, Admin users should be exempt from this restriction. How can we d...
Get attachments through rest message
Hi Team, I want to get attachments from one instance to another instance through rest message. For example: Incidents created on this week and if all tickets having an attachment then all attachments should be get in another instance through get ...
Resolved! Tie-breaker sort order for Knowledge Articles when sorted by "Views"
Hi everyone. I have a question regarding the sort order of Knowledge Articles. In our Knowledge Base, when a user selects "Views" as the sort criteria, articles are displayed in order of view count. However, I would like to know the logic when multip...
CSA Delta exams
I passed my CSA exam on Monday and wondering how the delta exams work. I just got an email about Zurich delta exams from ServiceNow university and wondering if I will have to take the delta exams? Also when do I pay the maintenance fee to keep the ce...
Client script dosn't work on workspace ITAM
Hello; Hello i want to auto populate fields on asset form for the assigned to field ; but I have probléme on ITAM Workspace; My client script works on back office normaly but it dosn't working on ITAM Workspace!Have anyone an idea about this problem...
SLA is not being breached!
hi everyone, I'm working in the project where we have customised the SLA Default Flow. The problem we're facing is regarding SLA is not being breached rather cancelled. We have checked everything like SLA definition, all the states are defined but s...
how auto approve work for qualys integration for qualys-cmdb-sync servicenow
Hello everyone, I'm seeking information about how the auto-approve feature functions works in ServiceNow for the Qualys CMDB sync. Currently, there is an issue where certain Configuration Items (CIs) are not being auto-approved, and I'm keen on unde...
Asset v/s CI
Hi All,I was going through CSDM - Data Foundation NowLearning course. I need to difference b/w Asset and CI with respect to ServiceNow. As per the course it is stated that Applications, Virtual Servers, Web Sites, Cloud environments etc are all CIs. ...
SNI | Request for Report Creation Based on Specific Group Activity
Please provide business justification/additional information for this request: Need help with a monthly report of Incidents and Service Request which were once assigned to our Assignee Group : Servicenow It ServiceHow we can achieve this requirement.
