Is it better option to migrate HPSM to ServiceNow

[Renu9]

Hi All,

We are planning to migrate HPSM to ServiceNow tool.

Any one can help us letting know whether migrating is better option , what are the pros and cons if we migrate.

[Saurabh Gupta]

Hi,
ServiceNow as a platform much more capable than of HPSM.
But this decision of migration involves many stakeholders-
1. Business Stakeholders
2. Process Owners
3. Partners

All of the above contribute to different-different aspect of the decision-making process.

[Renu9]

Hi Saurabh,

Thanks for response, Could you please let me also know what are the assessment criteria for this migration

In which ways we can migrate

[Saurabh Gupta · Accepted solution]

Hi,
1. Map the current process (like incident, problem etc.) to the new tool (ServiceNow).
2. Foundation data (Users, Companies, Departments, cost Centers etc.).
3. All Integrations.