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Copy Empty field giving NULL Value

Hi All, I want to update user record and make first name & last name empty. uploading excel and taking field as blank.While creating transform map selected Copy empty field as true but getting NULL value instead of empty value in user record.Any idea...

Incident Fixed By Change Related list in change request form

As an ITIL account when i try to add multiple incident records in Change request via "Incidents Fixed By Change" . I am una ble to add those incidents. But if I open incident and add change in incident i am able to add change. Need help on this. Why ...

a_49 by Tera Contributor
  • 1692 Views
  • 3 replies
  • 0 helpfuls

Make fields mandatory when SLA breached on incident form

Hello All , I have one field 'sla breached reason' field on incident field. this has to visible and mandatory when "SLA breached and Incident state changes to resolved" If sla not breached this field doesn't want to show. kindly help me the code for ...

How to display milliseconds in logs?

The sys logs, (warning, error, all) only display the created date in seconds. The problem is, there are a lot of activities that then are grouped in the same second, and I lose my order of operations making troubleshooting a whole lot more difficult....

Stephen W_ by Giga Guru
  • 6607 Views
  • 12 replies
  • 10 helpfuls

Resolved! Line graph report/data set to show target SLA response

Hi,I have the following line graph report showing breached and not breached Response SLAs for INCs by month ...What I want to add is a third line showing our target. For example 85% of all response SLAs assigned to that team by month. I can't see any...

StevenWatts2_0-1674037172840.png

How to make Attachements Private or Public.

Hello,  I have a requirement to make attachments to a form as public or private. I have added a checkbox on attachement form named "Is Private file".At the time of attachement if I check the check box, this attachement is private and should be visibl...

Resolved! changing the view of type head search on portal

@jaheerhattiwale  Hi Jaheer,Need help,Whatever we have added type head search(PFA 01) on the header of the portal need to change the view as per the given attachment i.e 02. this search taken a reference from the hotstar page. Please guide me what ar...

Resolved! Function to determine if IP is in CIDR network?

Is there an existing script class I can use to determine if an IP address is in a given CIDR range?Basically I want to make a call like: isInCIDR(ip_addr, cidr) and it returns true or false. I'd like to do this without first converting CIDR to range ...

jason_lau by Tera Contributor
  • 10547 Views
  • 16 replies
  • 16 helpfuls

Resolved! What is difference between SOAP and REST API.

Hi,  What is difference between SOAP and REST API. I have gone through many documents but didn't get it. Can anyone please tell me important difference between SOAP and REST API.  Regards, Nivedita