Resolved! Make field mandatory in Survey
IIf some options from ( very dissatisfied, neutral, satisfied etc ) are selected from a survey, I want other field to be mandatory. Can we do that?
Forum Posts
How to send email notification to Assignment group , when caller is replying on incident notifications
Hi Team, Using inbound action, incidents are being created in to snow via email. Upon incident creation, we are triggering email notifications at several stages of the life cycle of the incident. As an example, a user created an incident via email ...
Cancel the existing flow and attach new one
Hi, We had to make changes to a flow as it had a bug. Now when I moved the corrected to flow to Production, want to cancel the existing flows which are attached to the RITMs. So to attach the new flow to the existing RITMs, I tried TEST, but I keep ...
how to get logged in user group ?
Hi I am new to ServiceNow. I want to set logged in user group automatically when form load. Tried with below but Not working : Script Include: checkGroup: function() { var currentUser = gs.getUser(); if (currentUser.isMemberOf("Group ...
Resolved! Is it possible to copy Request Item(sc_req_item)?
Hi all, I want to copy Request Item(sc_req_item) like incident and Change Request(change_request). For exmaple, when I open the incident record and right click on the header I can copy the incident. I want to do the same thing at Request Item. Are th...
How to filter out change request planned start or end date fall into a specific date range
Hi, I would like to filter out all change request planned start date or end date which fall into a specific date range and display in list view, any idea on the report filtering? e.g. expect below 4 change requests are show in the report, given those...
Resolved! Spacing issue on Notification email script
Hi Experts, Can someone please help me? I have a notification email script that queries and prints variables from RITM and field from REQEST table. Since there are lots of RITMS, the client wants to have the stamp bullet and list item, what I have s...
Resolved! sc_task Additional Comments
Hello All, I am having issues with "Additional Comments" not being emailed to the Requestor of the task from SC_task I am new to ServiceNow so not sure as to where to begin looking. Any help would be highly appreciated. Best,
How to set an incident ticket that has already been created and saved, as a child of a parent ticket?
Hi, How can we set incident tickets that have already been created and saved, as child tickets for a parent ticket? I know how to create new child tickets but don't know how to associate tickets that have already been created as child tickets. Also,...
How to replace an asset off of an Inicident
We currently own ITSM Pro and are on Quebec (will be moving to San Diego soon). What methodology or process should be followed to replace a broken asset (ie. laptop) from an incident in the CMDB and asset directly from the incident without having to ...
How to create a knowledge article from an incident ?
Hi Team, How to create a knowledge article from an incident ? Can you please explain in step by step actually I have gone through service now docs but I didn't get anything Anyone implemented this feature please let me know Thanks, Raj
Resolved! Need help to write UI Policy Script for a custom created field visibility
I need to write a script for a custom created field's visibility (custom field name "Justification"). It needs to be displayed and become mandatory must only if "Score" field is manually updated. The condition builder does not have options for "Score...
How to configure survey notification ?
I have configured OOB survey for service request. and created a trigger table for that. below is the table. and a notification is being sent out to the user as below snap Here ask is to send notification on RITM instead of catalog task. how ca...
Is the plugin com.snc.cost_management (Cost Management) available for use with ITSM Standard and ITSM Professional?
From the licensing documentation it shows that Cost Management is included in all of the ITSM license types. Does this include the com.snc.cost_management (Cost Management) plugin or does this mean that you are only entitled to use the com.snc.expens...
Resolved! Adding assign to user from sc_task to RITM form's watchlist field.
Hi, I am trying to add the user from sc_task field 'assigned to' to the RITM form field 'watchlist'. Watchlist is a glide list type field. When the assigned to is filled on sc_task form then the user should get filled on watchlist on ritm. Kindly hel...