Resolved! Any idea how to change the "Name" of the Virtual Agent in the chat window?
Any idea how to change the "Name" of the Virtual Agent in the chat window?
Forum Posts
Resolved! Regex Pattern which Only allow 4 digit
Hi All. @Mark Roethof I have one variable (Type - single line text) and I need Regex Pattern which allow only 4 digit (number) in this field
How to trigger a notification for import set row errors
Hi All,I want to send a notification with the list of errors when transform map is completed.For example for an ISET I could see there are 10 inserted 2 ignored 2 skipped I want to send a notification to the third party for which reason they have bee...
On-Call Workflow (
We've got On-Call set up with Notify. We use Twilio for our SMS messaging. I'm noticing that with some users - not all of them, the part of the workflow that checks to see if there's an existing outbound SMS message for the incoming phone number se...
Resolved! How to distinguish between attachments types when copying them over?
Hi ServiceNow Community Developers, Is there a way to prevent the File Attachment (ZZ_YY) attachment types from being copied over when copying attachments from one record to another using this method - GlideSysAttachment.copy('change_request', mySysI...
Resolved! When a RITM is pending, the requestor cannot comment or see comments
Hi Folks, as the subject says, specifically, when a RITM state is set to "pending", the requestor cannot comment or see comments. Based on testing in my PDI also, I've found that this is OOTB functionality, at least when using the Employee Center as ...
Resolved! Risk Assessment
Hi all,I would like to set the assessment to display in the language the user is logged in, It is displayed by clicking on the Risk Assessment ui acction on Change form. I need german and english version. I did not find a related UI page. The data a...
Resolved! Can ITIL user close an incident? Docs and system say different things.
Hello all:) I am right now preparing for the CIS ITSM. I found very often the question: Can an itil user close an incident or problem. The answer was always no, only the itil_admin can. But the description of the role in the system and the docs.ser...
How to perform a Rollback?
Hi guys We recently modify one of our Catalog Items. We did it via update sets, moving the changes from DEV to TEST to PROD. However, I do not have the ADMIN Access to perform this move since I'm just a Junior Developer for our Team. We we're told by...
Resolved! Reports in ServiceNow Dashboard not loading
Hi All, Few Reports on the Dashboard are not loading(Widget cancelled - maximum execution time exceeded).Can someone please help me with the solution.
All Schedules(Which are in Oncall Calendar ) are not displaying in 'On-Call Schedule' tab
I have a On call calendar with two schedules like Oncall Support 0500-1000 and Oncall Support 1000-2400. I can able to view these in calendar view but when I open the 'On-Call Schedule' tab I can only see 'Oncall Support 0500-1000'I was facing this i...
Assessment Instance questions not getting created on assessment instance record
Hi,I am creating assessments records on the assessment instance manually on submission of a catalog.The catalog will have an attachment with the list of applications values.I will be creating records on the assessment instance table for the list of a...
Resolved! Autopopulate Select box variable based on string variable
Hello All, I'm trying to populate a selectbox variable based on a single line text field. As we can see in the below image, I'm trying to autopopulate dropdown choice based on a single line text field value. As you can see in the below image, but bel...
Resolved! Add related list field to list view of a table
Hi, I want to add a field which is configured under related list tab to list view of table. Is there any way to add related list field to the list view of a table. @Ankur Bawiskar @Harsh Vardhan @Prateek kumar I want to show this business elapsed t...
Resolved! once form moved to close state should be not editable
Friends , I have created 4 fields when its submitted and closed still user can edit those field .what is the approch to make it non editable once the form moved to close state ,please help me with it Thanks
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