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Hi,I am working on a requirement where the RITM state and stage need to be updated based on the SC Task state. For this, I created an After Update Business Rule on the sc_task table with the condition “State changes.”The Business Rule is working as e...
Hello All,When in assignment group field i search with *keyword it gives result for example *it it will give me results of the groups which contains it what i want i do not want to put *it just normal it and it should give the results of the group na...
Hi everyone,I’m working on a requirement where I need to generate an Excel file containing data from multiple Child Incidents associated with a parent record.Specifically, I need the export to include the following fields from the child records:In...
for a catalog item, Sap system is reference field and approval by is lookup selectbox (referring a grp)if sap system is A,B,C, then approval by should be particularly 3 grp members need to show as option in approval by field and D,E,F as Sap system t...
Hello,Could you please help with this topic?When the “Assigned to” field is empty and I click “Save”, it should normally display an error message, but that is not the case. How can I track any executed code or policy that might affect this behavior?...
Dear All, I have a requirement to provide a report for the list Requested items which skipped for specific approvals( Where subject area which is highly Confidential ) in a custom table and those details used to be selected in a catalog item and base...
Hi Community, We have a client environment where multiple ServiceNow modules are being used, including ITSM, CSM, and HRSD. The client has a requirement to enforce stricter access control, even for administrative roles.Specifically, they want a CSM A...
TeamHow is Breach time (Planned_end_time) calculated?according to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0959643Breach Time = Original Breach Time + Business pause durationOK.. but lets look at the photo - and the math...
I created a remote task definition and configured it as one sould, inbound and outbound fields, transforms and consumer criteria. I published it, however when I went to the consumer instance to activate my remote task definition , it did not show. I ...
When an incident is being created, is there an OOTB Business Rule that auto-populates the "Assignment Group" tab, based on the Support Group of the CI? In our org, service offering is mandatory when an incident is being created for the first time. I ...
I have a catalog item called Mobile that includes a Requested For variable referencing the sys_user table. This variable is created in a Variable Set so that it can be reused across multiple catalog items. We also have an OOTB Requested For field on ...
How do we get the display value of reference fields in the multi-row variable set? i.e instead of displaying the sys_id. I tried getDisplayValue() but it is giving as undefined.
there is a field called "SAP SYSTEM" ( referring to "cmdb_sap_system" table ) other field called "approval by"( it is selectbox and, in autopopulate - it will fetch the "cmdb_sap_system" table and populate the "approval group" The "approval by " fi...
Hi Team,I am facing an issue with the **Ask For Approval** step in Flow Designer when dynamically generating approvers through a Script Step.**Requirement**We have a catalog item where multiple owners are selected in a variable. Based on certain cond...
Hi All, We have a URL link to open approval page which we send to the user through an email. When user clicks on the link first time, he is redirected to Service Portal page (default page) through SSO. When he clicks the link second time then only it...
