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Notify Connector for MS Teams Configuration/Demo

Hello ServiceNow Gurus, Hope everyone is doing well.  I am looking into the capabilities of Notify Connector for MS Teams in ServiceNow. Looking to see if there's a video demo on how to configure this app or detailed configuration article from start ...

Edwin Tobia by Tera Contributor
  • 462 Views
  • 1 replies
  • 0 helpfuls

Resolved! Hyperlink to task in Opening message of Teams chat

Is it possible to add a dynamic hyperlink to the Incident/task, in the opening message of a Teams chat?Right now the default is; This chat log may be saved to better serve you in the future.We'd like it to have a clickable link to the task for both t...

Data flow from MS Teams to Major security Incident Management

Hello All,Recently, we have implemented MSIM (Major security Incident management) application and we have also enabled MS teams collaboration. The connection works as expected but we need some information regarding data flow between MS Teams to Servi...

Saranyaj by Tera Contributor
  • 618 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to make choice list input appear as buttons?

Hi all, I'm wondering if it is possible to make a virtual agent choice list input appear as buttons. For example, if I have a choice list input that has fewer than 5 options, it appears as buttons (desired):When the choice list is changed to 5 or mor...

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Handling Missed Chats in ServiceNow Chat for Agents

Hi All, I’m encountering a scenario in ServiceNow’s SOW chat feature. Currently, when an agent misses an incoming chat, it is routed to the next available agent, which works fine when there are multiple agents in the queue. However, I have a scenario...

RanjanRP by Tera Contributor
  • 829 Views
  • 1 replies
  • 0 helpfuls

Resolved! Integrate multiple instances with a single MS Teams tenant

Hello,we try to integrate our dev, test, and prod instances with a single MS Teams tenant "X". So, we try to follow the instructions found on docs https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/virtual-agent/task/teams-i...

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