Hi,After deploying Microsoft Teams integration-related Update Sets to our QAS instance, the integration stopped recognizing logged-in users correctly. Now, every user is treated as a guest, whereas on DEV, everything works fine.Additional details:All...
Hi Everyone, We are trying to integrate Major Incident Management with Teams. We are currently recommending customer to use SOW to manage their Major Incidents. all current documents for Major Incident Management indicates that out of the box integra...
Hi everyone,We are working on integrating ServiceNow with Microsoft Teams and have configured provider notifications to be sent to users. Teams notification enabled and profile linked automatically in settings - see below. However, we noticed that us...
We have multiple tenants in our environment and we want to connect them to one ServiceNow instance for using Virtual Agent. We have our primary tenant already connected and working fine. But we cannot find any documentation about connecting multipl...
Hello all,We need to send the notification from ServiceNow to Microsoft Teams channel.Our organization has a few channels that we need notifications sent to- for example: If incident is assigned to specific group we need to send notification for MS c...
We have not integrated ServiceNow with Teams yet and I've been asked the question if Teams can send automatic notifications to specific groups when an MIM is submitted. I am aware of the Notifications coming from ServiceNow, but can Teams messages an...
Hello All,Recently, we have implemented MSIM (Major security Incident management) application and we have also enabled MS teams collaboration. The connection works as expected but we need some information regarding data flow between MS Teams to Servi...
Hi all, I'm wondering if it is possible to make a virtual agent choice list input appear as buttons. For example, if I have a choice list input that has fewer than 5 options, it appears as buttons (desired):When the choice list is changed to 5 or mor...
Hi All, I’m encountering a scenario in ServiceNow’s SOW chat feature. Currently, when an agent misses an incoming chat, it is routed to the next available agent, which works fine when there are multiple agents in the queue. However, I have a scenario...
Hello,we have installed live agent support in Microsoft Teams, and we would like to change the following initial message. How is this possible?Smith.
Hello,we try to integrate our dev, test, and prod instances with a single MS Teams tenant "X". So, we try to follow the instructions found on docs https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/virtual-agent/task/teams-i...
Hello all,I am currently testing the Teams plugin and can start a Teams chat from ServiceNow and import the messages.When I look at the messages in the backend everything looks fine so far, however when I look at the record in the Employee Service Ce...
I have added an Employee Center tab in Teams (ServiceNow for Microsoft 365). Most users have no problem opening that tab, however some get the following error which seems to be due to the userPrincipalName (jdoe@us.blah.com) not matching the Email/U...
Is it possible to resize the icon of the catalog items that open in the virtual agent pop up content?They are responsive and increase and decrease with the size of the page. That's great, but we want to leave a fixed size. Is that possible?
Hello, I have a problem that I can't find information on how to solve.When I try to add external emails to start a Teams chat, I get the following error when I add the email and try to start the chat. When I try to add it again, it adds it but it app...
