In Platform Analytics, I have a dashboard where the user can pick a project (filter pill), then the appropriate reports update based on that filter. Which is working as expected. I am pulling from the pm_Project table for all the visualizations. We h...
We have enabled integration with MS teams and when we had this initially set up, we were able to point this to our service portal.With the Yokohama upgrade, the integration has been set back to the Integration page and we do not know how to set it ba...
Hi All,Requirement.How can we integrate Azur Microsoft ARG with servicenow?.What data we can populate through ARG? Thanks
This article guides you on sending notifications to groups through Microsoft Teams in their designated channels.Problem Statement : Notify ServiceNowTestChannel group in Teams channel when major incident is proposedPlugins to be installed : Microsoft...
Hi, I have set up a test Servicenow teams integration with our virtual agent. All is Ok with the connection, we are getting responses from the bot in Teams apart from the issue in the subject line. This is a problem as lots of our VA topics are rende...
Hi, guys!I'm trying to execute the popup on ms teams to request a catalog item, but it doesn't working. It's opening a new tab on browser.All the configurations is actived to this functionalityThe property sn_va_teams.view_non_video_msft_task_module ...
Hi,I am working on a virtual agent and using OOB Contextual search to find knowledge. The search results come from the article body and other places. Can we restrict the search query to short descriptions and metadata fields in the knowledge Article?...
Hello ServiceNow Gurus, Hope everyone is doing well. I am looking into the capabilities of Notify Connector for MS Teams in ServiceNow. Looking to see if there's a video demo on how to configure this app or detailed configuration article from start ...
Is it possible to add a dynamic hyperlink to the Incident/task, in the opening message of a Teams chat?Right now the default is; This chat log may be saved to better serve you in the future.We'd like it to have a clickable link to the task for both t...
Hey all, We have MS teams integrated at our organization where folks can initiate a teams chat from an incident, task, or story. However, I can not find any documentation or steps on setting up MS teams meeting link to be included in a calendar invit...
Hi,After deploying Microsoft Teams integration-related Update Sets to our QAS instance, the integration stopped recognizing logged-in users correctly. Now, every user is treated as a guest, whereas on DEV, everything works fine.Additional details:All...
Hi Everyone, We are trying to integrate Major Incident Management with Teams. We are currently recommending customer to use SOW to manage their Major Incidents. all current documents for Major Incident Management indicates that out of the box integra...
We have multiple tenants in our environment and we want to connect them to one ServiceNow instance for using Virtual Agent. We have our primary tenant already connected and working fine. But we cannot find any documentation about connecting multipl...
Hello all,We need to send the notification from ServiceNow to Microsoft Teams channel.Our organization has a few channels that we need notifications sent to- for example: If incident is assigned to specific group we need to send notification for MS c...
We have not integrated ServiceNow with Teams yet and I've been asked the question if Teams can send automatic notifications to specific groups when an MIM is submitted. I am aware of the Notifications coming from ServiceNow, but can Teams messages an...
