Hi,I am working on a virtual agent and using OOB Contextual search to find knowledge. The search results come from the article body and other places. Can we restrict the search query to short descriptions and metadata fields in the knowledge Article?...
Hello ServiceNow Gurus, Hope everyone is doing well. I am looking into the capabilities of Notify Connector for MS Teams in ServiceNow. Looking to see if there's a video demo on how to configure this app or detailed configuration article from start ...
Is it possible to add a dynamic hyperlink to the Incident/task, in the opening message of a Teams chat?Right now the default is; This chat log may be saved to better serve you in the future.We'd like it to have a clickable link to the task for both t...
Hey all, We have MS teams integrated at our organization where folks can initiate a teams chat from an incident, task, or story. However, I can not find any documentation or steps on setting up MS teams meeting link to be included in a calendar invit...
Hi,After deploying Microsoft Teams integration-related Update Sets to our QAS instance, the integration stopped recognizing logged-in users correctly. Now, every user is treated as a guest, whereas on DEV, everything works fine.Additional details:All...
Hi Everyone, We are trying to integrate Major Incident Management with Teams. We are currently recommending customer to use SOW to manage their Major Incidents. all current documents for Major Incident Management indicates that out of the box integra...
We have multiple tenants in our environment and we want to connect them to one ServiceNow instance for using Virtual Agent. We have our primary tenant already connected and working fine. But we cannot find any documentation about connecting multipl...
Hello all,We need to send the notification from ServiceNow to Microsoft Teams channel.Our organization has a few channels that we need notifications sent to- for example: If incident is assigned to specific group we need to send notification for MS c...
We have not integrated ServiceNow with Teams yet and I've been asked the question if Teams can send automatic notifications to specific groups when an MIM is submitted. I am aware of the Notifications coming from ServiceNow, but can Teams messages an...
Hello All,Recently, we have implemented MSIM (Major security Incident management) application and we have also enabled MS teams collaboration. The connection works as expected but we need some information regarding data flow between MS Teams to Servi...
Hi all, I'm wondering if it is possible to make a virtual agent choice list input appear as buttons. For example, if I have a choice list input that has fewer than 5 options, it appears as buttons (desired):When the choice list is changed to 5 or mor...
Hi All, I’m encountering a scenario in ServiceNow’s SOW chat feature. Currently, when an agent misses an incoming chat, it is routed to the next available agent, which works fine when there are multiple agents in the queue. However, I have a scenario...
Hello,we have installed live agent support in Microsoft Teams, and we would like to change the following initial message. How is this possible?Smith.
Hello,we try to integrate our dev, test, and prod instances with a single MS Teams tenant "X". So, we try to follow the instructions found on docs https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/virtual-agent/task/teams-i...
Hello all,I am currently testing the Teams plugin and can start a Teams chat from ServiceNow and import the messages.When I look at the messages in the backend everything looks fine so far, however when I look at the record in the Employee Service Ce...
