Implemented M365 integration with Servicenow.But the user is not receiving the notifications to their Microsoft teams virtual agent.But I am able to see that notification is triggered from provider notification logs and delivered to target user.but t...
We have integrated SN and Teams where once the flow is triggered, it posts a msg in teams chat with a link to SN. When link belongs to classic view, it opens just fine from Teams. However, when the link belongs to SOW or ESC, it either opens in class...
PDI環境でTeams連携を試したいのですが、Teams連携のプラグインが見つかりません。本環境では入れることができないのか、教えていただけませんでしょうか。
getting "unknown user" in teams channel notification after integration with servicenowAny one suggest the configuration steps, in such a way we need incident caller in place of "unknown user".
Hi Team , Can we send an message on team app to a particular user when an Interaction record is created ? I dont want to use Virtual agent because we haven't implemented it . Thanks in Advance Sushant
Does anyone know how to change the text Microsoft Teams pulls in as part of the URL Preview service? We are seeing that Microsoft Teams is now including text from "servicenow.com" whenever we paste in a link to "ourinstance.service-now.com" as par...
I have a client that is on ServiceNow Yokohama Patch 2. From the Major Incident Workbench, I have a collaborate option of "Conference" that is set up to default to Microsoft Teams Meeting. This triggers the MS Teams bot to start a Microsoft Teams Mee...
I am working on configuring and integrating the Notify connector for MS Teams, and use it's functionality to power the Collaborate tab with teams conferences. What I am interested in, is having the conference be recorded and transcribed, as well as s...
Hi,I'm looking for clarification on the integration between ServiceNow ITSM and Microsoft Teams.From what I understand, there are two main options:ITSM for Microsoft 365Conversational Integration with Microsoft TeamsAnd my current understanding is:Co...
I have a bit of a weird question. I'm being tasked with integrating Microsoft Teams into our ServiceNow instance. We want to allow our users to open new incidents, check on active incidents, and access the Employee Center all directly via Teams. I've...
When an attachment is added to a Microsoft Teams chat initiated within a ServiceNow incident record (using the "Start Microsoft Teams Chat" window, are the attachment automatically be uploaded to the incident record?I am aware that the attachments fr...
I want to send the link of a created Teams meeting Conference call in an email. There is a email script that is 'add_teams_audio_confernece_info' but it is blank when I trty to send from the Major Incident Workspace. Please assist
Hello, We created a custom channel and want to have actionable notifications in Teams sent to our custom channel. I see that these notifications are triggered by business rules and built as adaptive cards through the script include "MSTeamsApprovalN...
Hello Team, I have a issue with one of our client Azure User Provisioning, when selected as "Automatic" provisiong.It is asking for Tenant URL and Secret Token I have installed SCIM plugin and modified the SCIM API Application Regitry and generated a...
Hi there, I have extended the Task table into a custom table and created a new "Start Teams Chat" UI Action button to appear on it. When it is used, the window appears, lets me add users and launches the chat. However, while the work_notes field is a...
