The October 16th release for Now Assist in Virtual Agent brings changes that will affect customers who upgrade to Yokohama Patch 8 or Zurich Patch 2. If customers do not upgrade to the latest patches, there are no changes. If a customer upgra...
We're excited to announce the release of ServiceNow Small Language Model (v2.0) and ServiceNow Large Language Model (v2.0). These enhanced AI models deliver significant improvements in performance, speed, and capabilities to power your Now Assist gen...
The Final Installment of the “Inside the AI SDLC at ServiceNow” Series Transitioning AI from development into production is a pivotal step in the lifecycle. The release phase is where validated features are prepared, reviewed, and made available to...
If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...
Now Assist is the label given to experiences powered by generative AI at ServiceNow. It empowers your agents/customers to get help, solve problems, and answer questions through a variety of new features documented below. Where should you start b...
5-Pillar Framework to Scaling Now Assist Adoption Grounded in direct customer conversations about real AI journeys By Neha Agrawal, Product Manager – AI Platform Pillar 1: Leadership Balance Vision with Reality: Role of Leaders Executive Spon...
Generate Resolution Plan Agentic Workflow Overview: The “Generate Resolution Plan Agentic Workflow” streamlines the process of creating resolution plans for support tasks by leveraging multiple AI agents. Powered by Now Assist, the workflo...
Ana Clara Pessan ServiceNow Partner Talent Strategist ana.pessan@servicenow.com March, 5, 2025 In the world of artificial intelligence, the evolution of workflows is transforming how companies operate. Within this landscape, ServiceNow is leading...
Join our live AI Agent Masterclass — five expert-led sessions running from 9 Dec 2025, hosted by Timo Weber, Øyvind Fosse, Thomas Geering, Joost van Poppel and special guests What we’ll cover: Session 1: Foundations of Agentic AI — what makes an AI...
Introduction A well-structured knowledge base is without a doubt one of the most powerful tools an organization can use to meet this expectation. By making relevant information easily accessible, a strong knowledge base empowers users to find solutio...
Enterprises everywhere are accelerating their AI programs. Virtual agents, AI search, and automated summaries are becoming standard across IT, HR, Customer Service, and Operations. The excitement is real, yet many executives are facing a shared frust...
Learn more about our suite of products containing generative AI features by reviewing the FAQs and product documentation below. This guide will be updated as more resources become available. What is Now Assist? A: "Now Assist" is the name of gener...
Generate Resolution Plan Agentic Workflow—Activation and Configuration Steps Overview: The “Generate Resolution Plan Agentic Workflow” streamlines the process of creating resolution plans for support tasks by leveraging AI agents. Powered b...
The October 16th release for Now Assist in Virtual Agent brings changes that will affect customers who upgrade to Yokohama Patch 8 or Zurich Patch 2. If customers do not upgrade to the latest patches, there are no changes. If a customer upgra...
Now Assist Skill Kit (NASK) grants you the ability to create and deploy custom-built generative AI functionality into your workflows. To assist you in this process, NASK provides a range of tools and out-of-the-box (OOTB) deployment methods to exped...
Following on from the great work to bring a custom Now Assist skill to review the quality of articles, in provides an option to replace the more subjective Article Quality Index (AQI) checklist approach on Knowledge Articles. From this UI action, I...
What is the Group Action Framework (GAF)? Group Action Framework is used as a framework to assist in building workflows that utilize insights derived from sets of related data such as incident and case records. It utilizes generative AI and machin...
Implementing Now Assist in domain separated environments can lead to increased complexity depending on your requirements. This guide documents this process according to the different scenarios one may encounter. Note: This guide is valid from Yokoha...
ServiceNow Vision AI agents are coming! What is a Vision AI agent? A Vision AI Agent is a new type of AI Agent that enables customers to automate tasks that depend on visual understanding of screens or real-world environments. These agents take v...
We're delighted to announce five brand new assets designed to help you implement AI agents in your organization. These guides are written by ServiceNow experts with real-world experience in implementing our products. To help navigate the leading-ed...
Advanced AI Agent Instructions Guide: ServiceNow Edition Table of Contents 1. Introduction & Core Philosophy2. Critical Instruction Anchoring Framework3. Content Engineering Principles4. Framework-Specific Challenges5. Smart Tools: Optimizing ...
This article is for customers upgrading to Yokohama Patch 6 and Zurich Patch 1 Today's enterprises are embracing AI to transform operations, but a "one-size-fits-all" strategy no longer works. Different departments have unique AI needs, from IT's a...
What is AI web agent? AI web agent is a new ServiceNow product that helps customers tackle complex or repetitive tasks across the ServiceNow platform and other third-party systems. Now Assist AI Web Agent “sees” and “interacts” with the ServiceNow in...
So I am ready to go and learn for Now Assist for Creator - but where should i start with? Let me write down the steps which i took to gain understanding on this topic. I will also post a few links at the end which came immensely helpful during this l...
How to set up the Web Search using Google Gemini for AI Agents and Virtual Agent [Updated as of Yokohama Patch 6] NOTE: As of Yokohama Patch 6/Zurich Patch 1, it is no longer necessary to purchase your own LLM/cloud subscriptions. ServiceNow now pr...
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