ServiceNow AI Platform

Featured AI Control Tower: What's new in the June 2026 release

What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...

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Featured Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

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Featured Everything you need to know to get started with Next Experience, UI Builder, and Workspaces

Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...

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Event-Driven Notifications and Time Zone Configuration

I have a customer with many custom Event-Driven Notifications. The customer operates primarily in Eastern Time (EST/ET), but the notifications are currently being triggered/displayed based on Pacific Time (PT). We're trying to determine whether it...

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'Implement' UI Action not showing on SOW

I am having issues showing the Implement button on SOW.I can see the Workspace Form Menu, but none of the Workspace Form Buttons are showing

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Your IT Operations Team Shouldn't Be Drowning in Manual Work

IT operations are drowning. Between incident management, alert noise, and endless manual troubleshooting, your best people are spending too much time reacting instead of building anything better. What if they didn't have to? Meet the Autonomous IT ...

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Teams Graph Spoke Post Message to Chat Links not Clickable

I am using the teams graph spoke to send a message to a user when a record reaches a particular state. I have tried the raw URL in the message, and this just produced the URL in plain text in the message. I instead used flow variables to construct th...

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Support Required for Remove Assigned Groups form Microsoft Entra Server using Entra Spoke

I am working on removing user group memberships from Microsoft Entra server based on the User ID using the Microsoft Entra ID Spoke in ServiceNow. Currently, i have created custom action executes successfully and returns a successful response. Howeve...

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Workflow to flow design

Hi,I need to convert this workflow logic script in flow design. So, how we can implement this?// Set the variable 'answer' to a comma-separated list of user ids and/or group ids or an array of user/group ids to add as approvers.//// For example: ...

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Build Agent Prompt

Hi All, We are using Build Agent Tool to create a catalog item and flow in global scope. Facing the issue with writing the prompt for populating a group record in ask for approval action for flow. It's not populating the exact group we have given in...

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[UI Builder] Dynamically group a column on list component

Hi all, I am encountering an issue with the list component on a page. I have attempted to look through various resources but I am unable to figure out how to get around this problem. Ask:Anytime the list query is updated, set the "Group by" property ...

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UI Builder : Next Experience

Transform Excel Imports with AI: Introducing Excel Mapping in ServiceNow AI Lens

The Problem: Excel Chaos Meets Manual Effort Every enterprise team, whether IT, HR, or Operations—relies heavily on Excel. Asset inventoriesEmployee onboarding listsVendor or device dataCompliance spreadsheets But here’s the challenge: Excel data r...

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Record count not matching with Servicenow while fetching using API

Hi All, I am trying to fetch record count from ServiceNow via Postman using table API but the record count is not matching.Table: cmdb_ciAPI: /api/now/table/cmdb_ci?sysparm_count=trueCount in ServiceNow: 1125994Count in Postman: 11259877 Table: incid...

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Smarter Triage: a layered AI architecture that keeps costs in check at scale

High-volume triage is one of the most common pain points in enterprise service management. Requests come in through portals, voice, emails, EmployeeWorks... Every one of them needs to land with the right workflow before any real work can begin. The...

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Introduction to Declarative Actions

Center of Excellence / Workspace / Introduction to Declarative Actions FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases. ...

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Knowledge Center article creation using templates does not load template text

Looking for some assistance as it relates to using templates for Article Creation using the advanced editor in Knowledge Center. We have several teams that use templates (via the toggle template option) for article creation. If they attempt to grab t...

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Mobile Agent App - Knowledge Articles not visible

Hello, I am trying to configure ITSM Mobile Agent to show knowledge bases and knowledge articles inside these knowledge bases and allow users and rate and comment on these articles. Using mobile app builder, I am able to configure the launcher, desti...

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Next Experience UI Overview

Center of Excellence / Next Experience / Next Experience UI Overview Table of Contents Prerequisites and Terminology Activation and Migration System Properties and User Preferences Default Landing Page Unified Navigation In the San Die...

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