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Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

  • blog

Featured UI Builder 101

UI Builder 101   The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...

  • Article

One workflow for multiple catalog items utilizing flow designer.

Have you ever wondered how to ensure governance in relation to workflows created in flow designer? Have you ever wondered how to ensure that unique simple flows don’t explode which will be unbearable to maintain in the long run?   Then look no furthe...

  • Article
  • Flow Designer

CSS Classes and Rules

Hi All, does anyone figure it out how to apply CSS rules in UI Builder and what they are for? ServiceNow Docs regarding this topic is a joke. Create custom style classes and rules • Australia Build or modify applications • Docs | ServiceNow Has anyon...

  • Question

Custom records deleted

Help... I have a table that was populated on Tuesday (june 30th) and today July 4th all the records are gone.This has broken multiple reports and forms. I've looked at the Recovery option under All and nothing appears to be there. I looked at Deleted...

  • Question

Request Items & SCTasks - RITM State is not updating

This is an example expected process I want to see:When: SCTask State is changed to Closed CompleteThen: RITM State is changed to Closed CompleteBut, this is not happening. The RITM's state is not changing. Is it possible that the reason it is not wor...

  • Question

Frequent Crashes and High Latency in PDIs: A Common Experience?

Hi everyone,I’m currently building and practicing in my PDI, but I’ve been running into persistent issues with extremely long loading times and frequent crashing/timeout messages. When I brought this up with my mentor and asked if I was somehow using...

  • Question

Resolved! Is it possible to change the table label dynamically?

On the Incident form, the header displays the table label ("Incident") along with the record's display value (for example, INC0010001). Is it possible to change the table label dynamically based on a condition? For example, if the Priority is 1, can ...

  • Question

Resolved! Dynamic filter Options End Date Delegaton

I'm trying to create a dynamic filter option on ends field for the delegate record. I want to take the current date add 1 week with the time defaulted to 23:59:59. I am able to add 1 week but I cannot figure out how to get the time to get set to 23:5...

  • Question

How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

  • blog
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