ServiceNow AI Platform

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

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Featured Stop Installing, Start Assessing: AI Readiness Has a New Home

If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...

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Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...

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Customer Security and Trust (CST)

Featured What's new in AI Gateway v3.4 - September 2026 release

What is AI Gateway? AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It sits between your AI agents and the external tools they call, governing what reaches agents, securing e...

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Featured AI Control Tower Observability & Monitoring FAQ

AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

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Scripted Approvals in Flow Designer with Flow Variables

Workflow Automation CoE >Flow Designer > Approvals > Scripted Approval Why Scripted Approvals? Before you consider scripting your approval, please check out this article and Platform Academy recording about Approvals in Flow Designer. There's a goo...

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Flow Designer

Resolved! UI Macro to populate CI field

Hello everyone,I am trying to create a UI Macro, which when clicked opens a window showing the list of Configuration Items assigned to the user in the Caller field. When clicking on the CI, this would then populate the CI field on the incident form. ...

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Date Input Field missing in Flow Designer

We recently moved to Australia from Zurich, and I am puzzled by an issue in Workflow Studio. I am trying to build a flow that uses a look up record action to find records that are exactly 90 days old. I am trying to build this using 'relative' in con...

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How to restrict a Virtual agent topic block for users on location based

Hi Experts,I am working on Virtual agent topics and topic blocks.I have successfully restricted topic visibility using a visibility script. For example, I have a script that hides specific topics for Canada users.However, I now have a requirement to ...

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Brazil for Platform Owners (Part 2): What Changes in Production and How to Prepare

Part 1 covered AI and identity governance. This part covers the Brazil changes you'll actually feel in production: data leaving the instance, Change and Incident behaviour, environments, and what to check before upgrading. Each section gives the fact...

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Who Approves, Who Acts: Governing AI and Non-Human Identities in the Brazil Release

This post covers the Brazil features that decide who or what can approve, call tools, or act on your instance: Intelligent Approvals, AI Control Tower, MCP Server Console, and the identity controls for integrations and agents. For each one: what it d...

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Top features in Brazil release Part 2

Part 1 covered how Brazil turns requirements into built, tested work through Autonomous Engineer and Build Agent. This part covers what keeps that speed safe: isolated environments to build in;faster diagnosis when automation misbehaves;tighter p...

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Top features in Brazil release Part 1

Brazil Release for Developers (Part 1): From Requirements to Running Code with Autonomous Engineer and Build Agent With Australia, developers learned to work alongside AI. With Brazil, the role changes again: developers increasingly supervise it. A...

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Let’s talk Knowledge Center: take a seat at our guided discussion

We’re putting together a small panel of current ServiceNow customers for a guided discussion with our product team. It starts with a short survey. We’ll follow up with next steps and details about the discussion. Who we’re looking for: Current ...

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Two Doors into Lux Lab: Choosing Your Path

◆ Lux Two Doors into Lux Lab: Choosing Your Path Developers don't all arrive at Lux from the same place. Some already spend their days in VS Code, with their extensions, terminal, and Git workflow configured just right. Others are coming from ...

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What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

Article

How to trigger/replicate "Create Standard Change" from an Incident context menu on the Nowmobile App

Hi everyone,On the classic UI, we have a UI action on the Incident form/context menu that redirects users to the Standard Change Catalog (com.glideapp.servicecatalog_category_view.do) and links the newly created standard change back to the incident.H...

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Guide to ServiceNow's Licensing change April 2026

In April 2026, ServiceNow changed how AI is packaged and sold on the platform. Most of the discussion since has been about cost: will customers pay more or less? That matters, but I think it misses the bigger change for those of us who design and g...

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Know Your Data Before Your Agents Do

Every October we remind people to use strong passwords and think twice before clicking a link. Good advice. But in 2026, the fastest-growing consumer of your enterprise data isn't a person clicking links. It's an AI agent summarizing a case, drafti...

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Platform Security

Models Are Rented, Context Is Owned: Your Platform Data as an AI Asset

Models are rented. Context is owned. Every organization is set apart by what it knows: which services matter most, how a fix really gets made, who approves what and why. That institutional knowledge is what makes AI useful. A capable model with no ...

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