Hi All, I need to create a report on how long it takes to move a PRB from RCA to Fix in Progress and fix in progress to Resolved. I created the indicator and indicator source, but when I applied the conditions, some operators, such as 'previous', 'ch...
Hello All, Could anyone please help how to achieve the below one.1-5 days5-15days15-30days30-45days45days-90days I have created one indicator and the indicator source.I have created bucket group with these day range and in breakdown source i ahve giv...
Hello All,First of all, we don't have SAM module enabled in our instance, thus SAM dashboard is not available to us. Neither we are planning to enable at this point. Now our requirement is, to report on trend data of license entitlement table linked ...
Hi All, To create a report the Top 10 contributing network CI`s. One axis it must have top 10 CI`s with highest ticket count and other axis it must have only dates. Preferably in a pivot or table form. type has been given(assignment group.type contai...
While on the support page I noticed a particular visualization for our cases and I wonder if anyone knew how to create this one in particular. We could have several uses for this type of visualization
Hi,Indicator source - cmdb_ci_outage table indicator with breakdown on cmdb_ci_business_appjob with relative start 10 days ago and relative end 0 days ago .Aim is to find out downtime of an application for a day . Consider an application A had an out...
Hello Everyone,I am facing some challenges to create below dashboard, I need your help to creation of these dashboard please. I need the steps with detailsRequirement - I need show requests in week wise data. Like how many tickets are Created, Resol...
While converting from Homepages to Dashboards, accidentally retired few homepages. Of those few were retired immediately, few are waiting for approval, but I want all these to be restored, how to do this?
Hi, looking for some advice, I am trying to create some SLA widgets/ indicators that show achieved SLAs and breached slas but only for IT. We have ALOT of assignment groups in ServiceNow and other teams outside of IT, and we can report on everything ...
A report owner(RO) is not able to share his reports with users and groups. What could be the reason? What step should be taken to give RO access to share reports?
Hi All, I need help creating a couple of widgets and I am struggling with Performance Analytics to do this.I have been asked to create widgets for "assigned or taken by each engineer" and "Backlog per engineer" and to be able to filter the data by da...
We can publish a report and make it available to all users and can see it without login, similarly can we do it for dashboard?I have tried to create a dashboard and added role 'public', modified 'report_view' acl, its not working, still asking for lo...
Hi, We have a client requirement to create a PA widget that lists the count of past due issues in Issue management. To count past due Issue logic is active true records + due date is before today.. That is any issue which has due date in the past. W...
how to add coloums to reports from variables in RITM. i have variables in catalog form so i need them in report.
Hello All,Is there a way to import the date from pa_scores_l1 data from prod instance to uat instance for a specific indicator over last three period to show the trend (score)?In UAT, I have records for last 3 months, but the requirement is to match ...
