How do you determine when 'Show Records' is being used in the Analytics Hub for a particular Automated Indicator? I'd like to provide information to Leadership that the 'Collect Records' should be turned off on some Automated Indicators. For a lot of...
Hi community, Currently I'm trying to incorporate our Monthly TTR of normal reporting to Performance Analytics. As shown below I have mirrored all conditions of the reports to Performance Analytics except for 'trend by'. Does anyone have an idea wher...
Hello community, Is it okay for people to construct performance analytics in ServiceNow Production instance without needing to go to DEV Instance?
Hello PA Community, I'm having trouble transferring Update Sets from DEV to UAT that includes the Performnace Analytics dashboard I'm doing. Basically, after we commit and retrieve in UAT, the dashboard does not capture the widgets which gives blank...
Hello Guys, One of my clients has come up with a requirement for the Performance Analytics Widget. The Widget should display the weekly average for the Quarter to date. Let me explain this in detail. Current Widget: The above is a List type Widget a...
We are receiving many errors under system logs>error Error while parsing hop token. : java.text.ParseException: Invalid serialized unsecured/JWS/JWE object: Missing part delimiters: com.nimbusds.jose.JOSEObject.split(JOSEObject.java:226)com.nimbusds...
Data source : Incident Table July 28th the team has 40 tickets as backlogJuly 29th the team has 30 tickets as backlogJuly 30th the team has 10 ticket as backlog How do we store the information for the past, present data in the same report Currently w...
This report runs on daily basis, is there a way we can have a breakdown of all tickets static that means the state doesn’t change for that particular day.When the number changes, we can’t accurately track the data.Is it possible to make the INC Ticke...
Hello, I was asked to update an APM report to reflect the date when a user's ServiceNow account is set to "inactive/locked out". I have these columns appearing in the report: - Name- Business Owner- Business Owner.Locked out- System Owner- System Own...
Hello community, I have deployed the Performance Analytics in ServiceNow Production and here shows one of the data collections. We cannot change the field for "run as". May I know what would happen if the person mentioned in the "run as" will be leav...
All, Need some assistance with an IF Statement on a Performance Analytics multiplier. Trying to solve IF Successful Change +3 for Assignment group unless Assignment group caused P1 incident last 10 days +0. I want a way to prevent the assignment gr...
Hi,My colleague is trying to enroll in the Performance Analytics (PA) Fundamentals On Demand but it s is asking for money when this course should be free for us. Please help us resolve this issue.His email address is venkateswarlu.kandanuri@dxc.com
I need help creating dashboard widget similar to open process monitor by age but for Work Orders. here's the widget for open incidents. How do I create the same thing but for open work orders?
Hello,We have a small issue with the new ServiceNow Benchmarks for Success Dashboard. In the previous version, we were able to click into a benchmark to show the KPI performance trend and then be able to click on an individual date point which then w...
Hello, I would like to create a report that displays the number of cases opened for each week including the weeks that have 0 cases opened. I currently have a report that only display weeks that have the cases opened.Could anyone help with creating ...
