Hello ServiceNow Family,The key metrics I want to build/customize include:Incident Volume and RCA Frequency - daily, weekly , monthlyMean Time to Resolution (MTTR) is OOTB and not editableResponse and Resolution SLA Adherence in %Ticket Aging Metrics...
Since migrating our reports and dashboards to platform analytics, we are no longer able to see the little "i" icon to the left of the records in a list view that allows us to open up a preview of the record. Is there a property or setting that will r...
We have various reports that go out on schedules, if we migrate these will the schedule migrate?If we do not migrate these scheduled reports will these still get sent out?
Hi everyone,I'm facing a visibility issue regarding the OOTB Customer Service Manager dashboard in Platform Analytics for our B2B external contacts (Account Admins/Contacts).Primary Contact of account should be able to see the OOTB Customer Service M...
I am working on the Platform Analytics Task and following the instructions. I validate my work and it looks exactly as shown but it keeps failing. What am I doing wrong?
We are currently working on restricting/arresting the manual creation of groups in our ServiceNow instance.During the analysis, we identified that there are 3 roles which allow users to manually create groups. However, we found that these roles are:I...
Hi All,platform analytics Data visualizations have been showing blank values for the past 2–3 weeks.I verified that the indicators do have scores, and data has been successfully collected for the last three weeks. The visualization uses two data sour...
I cannot edit the component on a copy of the Agile 2.0 Sprint dashboard. I am trying to edit the components Sprint Burndown and Sprint Burnup. When I click on Edit Component on the Configuration menu, I get the message "Component not found." Is th...
Hi All,I am facing an issue with Performance Analytics (PA) drilldown behavior between classic dashboards and workspace dashboards.Scenario:I have created a PA indicator and added it to a classic dashboard report.When I click on the score (number), i...
I need to change the default dashboard for another dashboard created by me in the project tab "analytics". I mean, I want to see my custom dashboard when I open any project any suggestion?
When defining columns for widgets for any visualization types, the columns I am defining are not the ones, the others are not seeing that have been added.Is there a place to define the columns so they stay the same for all downstream consumers? When ...
Platform Analytics Dashboard Indicator scorecard data visualizations score data missing however in the respective indicators has data for few previous months.Metrics configuration of Data visualization set to custom interval period 12 , step 1.
I want to calculate MTTR which is have a formula for and field to use. However it returns second. How can I get it to display in Days, hours, minutes, and seconds so that is it more meaningful for anybody looking at it?
In Dev1 Platform analytics dashboard, For the Data visualization configuration , While filling Data table cmdb query not found in List-Simple Data visualization where as for Score & Column it’s found , why for List-Simple cmdb qery not found in data...
I want to add new text in Rich Text and KBA with hyperlink in it. Issue - In the Platform Analytics dashboard, a new Rich Text widget was added. When editing the widget using the Edit HTML option and adding text, the changes are saved/applied, but t...
