I want to get the cumulative totals of incidents by Time Series Report
Now it is the count of [created] every week,but I want to get the total number so far(add all previous quantities),like black line. What should I do?
Forum Posts
Need cumulative trend reports
hi all, we need a trend on the incidents created but not using the opened date. instead, we want a cumulative trend which is a sum of the total data and not just the ones created on specific data. like example: if 100 incidents are created every mo...
Resolved! Report on 'Record History'?
Hi All, Something I'm trying to figure out is if the information available in the record history can be reported on? Not the activity history in a record, but the detail in the History->List right click action. Here is a real use case I have: We have...
Resolved! How to breakdown map a field from an extended table?
I have an indicator based on the task_time_work table and I need to break it down by "category" which is a field from the incident table. I already have the "category" field breakdown from the incident table. But in the mapping form, when I try to ma...
Add borders/boxes on my dashboard to display different widgets and reports
I want to add borders/boxes on my dashboard to group all reports under one box and pa widgets under one box and interactive filters to one box can you please help me on it
Resolved! Report for a manager to show all the tasks assigned to the team members
Hello, My manager is looking to create an report which includes all tasks (e.g. Incidents, REQs, Projects, Demands, Resource plans etc) and also to show the allocated time. Any suggestions how this can be achieved? Thank you
Resolved! Unable to get solid colors for Bar/Pie Charts
My bar charts or pie charts or donuts or any other report type... All are coming in the format of hashed lines, instead of solid colors (See screen shot below). I tried changing the options by clicking on gear icon, but nothing seems to be related to...
How to get Database View in the indicator record Tab
Hi All, I have created a database view in Service Now Joining three table. that database view i am using in indicator source.but when i am on opening record tab of that indicator the record tab have only one table as view but i want the databaseview...
Create a report of both opened and closed tickets?
I'm currently being asked to submit daily ticket counts for a service desk, broken down by opened and closed per technician. So for example Tech A has closed 5 and opened 2, Tech B has closed 9 and opened 6, etc. I'd like this displayed as a bar grap...
What does a percentile rank mean on the benchmark dashboard
Dear Community What does a percentile rank mean on the benchmark dashboard widgets? Mava
Step by Step - Word Cloud
So I know that Service Now can do what I am wanting to do but I am finding that the process has multiple layers. I am here to understand the process and make a step by step guide for future reference. Objective: Create word cloud from table data. Her...
Export the Dashboard into PDF as is without the breakup by page
Hi All, I have a Performance Analytics Dashboard (Responsive Dashboards) the user interface that I have is Content Management System where I have my dashboards shown via Iframe/Dynamic frame. I have Webkit enabled which allows my customer to export t...
Reporting on EPICs, STORY & Scrum tasks
Hi All, looking for help on the following. 1.Report for EPICs where STORY and SCRUM Task are not created2.Report for RITM where EPIC& STORY are not created3.Report for RITM where EPIC& STORY are not closed. How do we get the EPIC and respective story...
Resolved! Create report on Transform Histories
I'm trying to create a report against the Transform Histories table (sys_import_set_run). I would like to be able to filter this based on specific tables. In my case the one used to import our users. Issue I'm having is I'm not seeing the table avai...
Unable to report on 'string value' in the asmt_metric_result table.
Hi all, I'm trying to write a report from the asmt_metric_result table. This question I want a report on based on the template-type using the out-of-box smily faces. It's a bar chart against a certain survey question called 'Overall Satisfaction...
