Hi How do you find the sys_id for a topic in VA? I want to get the current VA conversation using "sn_cs.VASystemObject.getTranscriptById(<conversation sysId>)" But I can't seem to find the conversationID nor run the function at all. Thanks /Jon...
when I create a report and have “additional group by” selected. I can see different graph within Servicenow. But, when I export it, it only exports the current grouped graph. Is there a way, when generating the report, it can show all graphs with var...
In my organization we have been building reports and dashboard utilizing tabular models. With this we have been able to give the report users the ability to select multiple items in a breakdown as the report can perform this aggregation on the fly. W...
Hi everyone, Has anyone come across attachment download logs report in ServiceNow instances? There are ways to capture if a file is attached or removed, but I wonder if there is also way to know if a file has been downloaded. Any advice would be...
Hello! I created a report for my dashboard which contains a list of records, but I would like it to only show 5 records at a time on the Dashboard. Could someone please help me to do this? Thank you
So, currently we havent purchased Performance Analytics and is using the basic Reporting functionality in ServiceNow.What we would prefer to do is to use reports in order to visualize number of tickets with a duration <15 hours, >15 hours and have fo...
hi all, PA newbie here. I want to achieve this: https://community.servicenow.com/community?id=community_question&sys_id=b0bf798cdba1949014d6fb24399619b1 This is the Indicator Source: this is the Indicator: Is it correct？and what settings are need...
Today our sys admins block access to content block creation and consider the creation to be an enhancement which would go thru our dev/test/prod release cycle. How do we add notes or even titles to dashboard so we can provide some real-time context o...
Now it is the count of [created] every week,but I want to get the total number so far(add all previous quantities),like black line. What should I do?
hi all, we need a trend on the incidents created but not using the opened date. instead, we want a cumulative trend which is a sum of the total data and not just the ones created on specific data. like example: if 100 incidents are created every mo...
Hi All, Something I'm trying to figure out is if the information available in the record history can be reported on? Not the activity history in a record, but the detail in the History->List right click action. Here is a real use case I have: We have...
I have an indicator based on the task_time_work table and I need to break it down by "category" which is a field from the incident table. I already have the "category" field breakdown from the incident table. But in the mapping form, when I try to ma...
I want to add borders/boxes on my dashboard to group all reports under one box and pa widgets under one box and interactive filters to one box can you please help me on it
Hello, My manager is looking to create an report which includes all tasks (e.g. Incidents, REQs, Projects, Demands, Resource plans etc) and also to show the allocated time. Any suggestions how this can be achieved? Thank you
My bar charts or pie charts or donuts or any other report type... All are coming in the format of hashed lines, instead of solid colors (See screen shot below). I tried changing the options by clicking on gear icon, but nothing seems to be related to...
