Hi guys, I just need to know the least level of role (access level) required which would allow me to create and add interactive filters in Service Now dashboards please?Also is there a way to identify the role of a user in Service Now or is this only...
Hello all, I have the following issue: I try to make a dashboard visible to users with snc_external role. Even if I specify the dashboard to be restricted only to users with snc_external role, when an external user enters to the dashboard's URL, ther...
Hey all, Trying to link my users to a specific dashboard tab when they click on my single-score report. However, even though I grabbed the link by doing "copy dashboard URL" on the desired tab, and placed the URL starting from the pa_dashboard.do ...
Hi, I have a requirement where I need to create a report and check if value in one date field is less than the value in other date. Example: There are two tables: rm_story and rm_sprint. In the example below, I need to get the report for the conditio...
Our SLAs have what I call Target Goals and Full Goals. For example, our SLA for Time to Resolve P1 Incidents is "95.0% within four (4) Clock Hours AND 100% within eight (8) Clock Hours." The conditions I set are based on the Full goals, so for P1, th...
Hi All, I have created PA reports on DBview and breakdown on sys_choice with the DBview but breakdown shows unmatched records. What could be the reason? Regards, Shipra Shaw
Hello, I was wondering if there is anyway in ServiceNow to report off of tables such as Incident or Catalog Task and determine how many tickets were assigned to a specific assignment group on a given day. For example if I had an Asset Management assi...
I want to create a report which helps me to see the number of incidents created and resolved in a month I have created a bar graph and have set correct filter dates and my assignment group. However how do I get bars for the incident status like belo...
Guys i really need this function, i want to run a report on Service now based on CSAT responses for this year. I always need to export it to excel in order to complete this ? Can you please help me how to do that on Service Now? I need the table to ...
Hi All, Has anyone had any success with this in any form? I'm up to 3 separate leaders asking for some form of a report with "number of tickets with no comment added" or "number of tickets with no comment for (time period)." I understand the limitati...
Hi, I am asked to create a report where showing users that are assigned with two or more computers.I couldn't find the having clause or related list condition. Is there anyway to achieve the desired result?
Hi guys, Trying to create a map report based on Office Location (Country, State, City) for our custom field Affected User (u_affected_user).As an example, see the map below, showing the US with only 169 incidents.An a warning informing that the mapp...
Hello Community, My customer requirement is to have a report on incident which are of the same company of the logged in user. Since there is no dynamic filter available on the company what is the best solution to answer this requirement ? Can we crea...
Hello All, I have a reference type Interactive Filter referencing a table. Once i select the table on the interactive filter form, on the filter conditions am not able to access any session level variables like javascript:sys_id IN javascript:gs....
Hi,I have to change the domain name in the report.for e.g. while creating report in service now i selected domain "B". now i have come to know that Domain should be "A" for that report.Is it possible to switch the domain in A and useable for A domain...
