I am trying to create a cascading filter for locations, started at State / Provence, then City, and finally location name. My issue is I get multiple values for the same State / Provence. Is there any way to get the State / Provence values to just sh...
I collected data for months past that I don't need and want to remove these collected months? Is there a way to remove data collected?
I've created a report that shows reassignment account of 0, so it will show all tickets that have stayed within the Service Desk group. However I want to show when an incident has been touched by only 1 person within the assignment group. I can have ...
Which Performance Analytics roles consume a license/come with a cost?
Hi All, Is there a way, wherein I can only have report title and not the report name displayed, When I have such report on my Dashboard. In the above pic I had the report name updated as dot (.) and brought title at the bottom. You can also suggest ...
In creating reports in ServiceNow, you can Group records by a field of your choice. We use this functionality, and have come across something odd, which we cannot seem to find the solution to. If any one "Group" has more records than your list view...
I am attempting to build a breakdown dashboard where the breakdown contains over 100 elements. However, the "Select an Element" drop-down list on the scorecard as well as the dashboard only contains 100 elements. Can this limit be adjusted?
how can i report on how long a ticket has been with the opening group before being assigned to another groupcan I use standard servicenow reporting or do I need an addon?
Is there a way to migrate custom reports and dashboards built in one instance of SN to another?
We're looking to create a trend report that shows the average time an incident is worked on. Currently, the business duration runs on our "8am-5pm weekdays excluding holidays" schedule. When an incident is resolved, a calculation is done to capture...
I have a question about the Average Resolution time for Incident scorecard: We use the scorecard a lot for this indicator, but we also have a widget on the portal with the monthly average resolution time for incidents. The issue is, I know that the...
Hello there, I am new in ServiceNow but I have requirement from Management where they are looking for number of breach incident MTD and YTD. I tried to use Task_SLA table and Incident_SLA table but looks like it will provide the number of task_sla in...
Hi All, Can we change the theme of dashboard overall . I can see we can change the layout theme and color of the homepage but I wanted the background of Dashboard or widgets to be other than white. Can please anyone suggest on this. Thanks in Advan...
Hello, Is there any settings such that we can remove the 50000 rows insertion limit in Indicators while performing a job in Performance Analytics?? Thank You,Jaydeep
Hi, I wish to get a reports of all the users that wrote "Work notes". "Updated by" filter will get me the name of all the users that wrote external notes still what can I use for "Work notes"? Regards, Yaron
