Right now I have itil setup to inherit pa_viewer. This allows my itil users to see the widgets (graphs) in PA, but if they want to click on one to get into the detail they get a "security constraints prevent access to requested page" message. I h...
Dear Experts, We have a requirement to add report in the dashboard to compare and check the value of 2 different column, Example Actual vs Budget. Could any one suggest how we can do this from servicenow reports. If not possible, what is the best to ...
How do I create a Report for the Top 10 Incident Callers in the last 6 months. I can get the 6 months but I don't know what others might be using to pull in the Top 10 Callers
is there a way to create a report to show the time since last P1 creation
Dear Experts, I am using Multi Pivot Report, I have an requirement to display the value with different colour. For Example I have columns like Employee, Location, Manager, Month, Actual, Budget and Total. In report I am displaying Location wise, Man...
Hi, I've tried all sorts before coming here so I hope someone can help me. I have a very simple table report that shows the number of incidents tickets per customer across the top and per assignment group down the side. As normal, if a customer has...
I'm trying to build a report which shows the Resolved Date. I can't seem to find that as an option anywhere when setting it up. Can anyone point me in the right direction?
There is a field on the demand table - 'approval_set'. I'm trying to confirm if this is an OOB field? If it is, is it populated for you? and if so, what is approval set? I'm ultimately trying to find a field that holds the approval date for the deman...
I am trying to create a breakdown relation on a formula indicator. The individual breakdowns are dot walked from the location field on the original records and work correctly on the top level indicator. However, the breakdown relations do not work co...
I'm feeling very confused at the moment I need to create a report that shows all incidents that meet a criteria including data from the related problem record. So far so easy, dot walk from incident to problem and job done. However, the criteria for...
We have a request process that the completion of the task needs to happen in 3 days. Our customer wants a dashboard to display a pie chart that shows all those tasks that have been opened for 1 day, 2 days, 3 days, and more than 3 days. They want eac...
What happens exactly to a portal page when you unload it? What I'm tasked to do it to move a dashboard from our production instance to a sandbox environment. I've been reading how to do it via update sets, but there's always a task to "Unload the p...
moving from old ITSM system that produced a single SLA and metric (MTTR) per incident. This was used to produce reports that would show an inicident's SLA and MTTR compliance in a single view. Is there a dashboard or other mechanism that would all...
I have two reports with the similar queries but pointed to different tables. Report one: asmt_metric_result Report two: Custom database view Report one (on left in green) seems to scale the colors from red, orange-red, orange, light green, to dar...
Is there a way to hide the inactive dashboards for everyone including admins?
