Hi All, Is there a way to share a dashboard to all the users who are having no roles assigned to them. We can share to specific users, groups and specific roled users but how can we share to all the non roled users without adding them one by one. Is ...
Can anybody advise what script to use to be able to help build a report based on the users "Level 1" Company. We have over 1000 companies that can be selected for our users, however we only have 5 "Level 1" companies. The remaining companies will t...
what is the fact table for service request table for indicator source we need to select.
I need to creat a report that shows the average number of tickets the Service Desk creates per day. Is this possible, or do I need to have Performance Analytics?
How to add bookmark for the dashboard on the left panel not below the filter navigation(not as module).
I want to put count of active incidents in tiles for already created dashboard.
Hi, Can you guide me how to get service catalog variable in Sysapproval_approver table. I am trying to fetch a report. As per community i tried below steps. approver for ->questions-> and added the variable name. After clicking on run report i a...
Hello I am trying to create a report for a customer showing the number of first time resolution (FTR) incidents as a percentage of the total incidents logged in a 30 day period: The customers definition of first time fix is: active = false and reas...
My current customer request to build a custom scoped application and a Performance Analytics dashboard for the scoped application tables. My first question is "Can we build a Performance Analytics dashboard in a scoped application?". My second questi...
We have assignment groups set up in a hierarchy (currently up to 3 levels deep). I want to report on groups of Assignment Groups that don't align to this hierarchy. For example: Parent Group A - Child Group A.1 - Child Group A.2 Parent Group B - Chil...
Can I create a report that includes all ServiceNow tickets, incident, problem change, request, case, etc., that were updated (ever touched) by a user/assignee?
Data in ServiceNow can be moved from instanace to instnace via an update set or via an XML record export/import. I do not see an option to do this with a given report. for example, can I create a report in a sub-prod environment, then either promo...
Hello All, I have an issue that I am trying to resolve. I have a table called u_human_resources_cases and have the following states Pending Background CheckOpenPending ManagerPending ITWork In ProgressClosed Complete I need to find out a way to cre...
Hi,I just realized that scores are one breakdown are incorrect due to discrepancies in the breakdown source. When I try to update the breakdown source, it tells me that there are scores associated with that breakdown source. Is there any way to delet...
How can I enable the "Dataset name" in Report UI (like Figure-1)? In my environment, I cannot see the "Dataset name" field in Figure-2. Why? Pls advise. Thank you. Figure-1 Figure-2
