Good morning,I am trying to do a lookup records in flow where if a requestor (requested_for) opens a catalog item (home use) I want to do a check and if the requested for has opened the same request in the past 12 months, the RITM will close incomple...
Hi,Is there a way to group by the date in pivot table in Platform Analytics Workspace?It can be done via Excel like I shown in the attachment, but I am struggling to make it work in Platform Analytics Workspace.My requirement is to make it group by m...
Hello,In our organization a lot of users access (old) dashboards with pre-existing filtering by using the 'favorites' tab. We already migrated some of the dashboards towards Platform Analytics. There's only a bookmark functionality on PA which is dif...
How do I fix minareted dashboard Tabs are not coming up
Hi Everyone, Has anyone encountered an issue when multiple data sources are configured (same table) with a column time series visualization, and the same metrics, the Y-axes aren't combined? I'm noticing in my organizations instance, the Y-axes are a...
Hello All We are creating a report in Platform Analytics in Yokohama and trying to compare two dates below. The type on this field is different and hence causing incorrect data matches. Is there a way to get around this issue? Please note: These Fiel...
Hello everyone!I'm having a problem with some graphs that show the SLA evolution by month.We currently present the data in each column as numbers, but we want to change it to show percentages.Does anyone know how to make this configuration change?The...
Hi everyone,I accidentally updated some records in the Incident table using a GlideRecord script. Now, I want to retrieve the previous values of those records before they were changed.Questions:Is there a way to get the old values of a record after i...
I need to report on incidents & catalog tasks where any of 2 L1 assignment groups (A,B) transferred a ticket to any of 2 L2 assignment groups (Y,Z). Searching here and elsewhere online, similar questions usually get an answer mentioning using Metrics...
How can I create a year-over-year monthly column chart where each year is shown as a separate color bar for each month, like shown in the example chart below?
This applies to one of our surveys which has 4 questions. 3/4 are valid scale questions while the 4th one is "Additional Comments". We don't want additional comments to be include on the final score calculation.
Is it possible to populate a new service request with answers recorded on the associated requested item form? My customer would like data from the RITM record to automatically populate the "Short description" and "Description" fields of the Request r...
Hello Everyone, I have this requirement to merge Task and Interaction Table. I had successfully created a database view using task, interactions and interaction related record table. My problem is to combine the task.number and interaction.number fie...
Hi all,I’m experiencing an issue with the Remote Tables plugin in my scoped app. When the plugin attempts to call a flow, it uses the app’s sys_id as the scope name, rather than the expected scoped app name. This is causing flow execution failures, a...
Current SituationThe dashboard owner has shared a dashboard with a developer group.However, when members of the group open the dashboard, each widget (report) shows this message: “Dashboard report visible only to a specific user or gro...
